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Smart Shopper infection


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#1 StrykerIsland

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Posted 12 July 2009 - 07:09 PM

My in-laws are PC-illiterate, so I'm postign this for them.

I went to their house today to clean up their PC, and it was a real mess. Installed an antivirus (which they did not have), and some other programs to help me out.

INstalled Avira Antivirus, CCleaner, MalwareBytes' Anti-Malware and HijackThis. Avira found 16 viruses, Malware found multiple instances, all of which seem to have been removed successfully.

PC has been cleaned thoroughly with CCleaner, DiskCleanup and Disk Defrag, but is still running incredibly slowly. I removed any and all programs that were not needed, and ran a HijackThis sweep, and found a couple entries of something called SmartShopper. I told HT to remove them, but upon doing another HT check, the entires are still there, they appear to be unremoveable.

Further full Malware And Avira scans have found nothing. They don't appear to have any popups or hijacking going on, just a super slow PC.

Any ideas? They live up the street from me, so once I know what you guys need, I'll run up there and get it for you.

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#2 boopme

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Posted 12 July 2009 - 07:24 PM

Hello and welcome,have a look thru this topic.

Slow Computer/browser? Check Here First; It May Not Be Malware


If you still suspect malware Run these and post the log.

Next run ATF and SAS:

Note: On Vista, "Windows Temp" is disabled. To empty "Windows Temp" ATF-Cleaner must be "Run as an Administrator".

From your regular user account..
Download Attribune's ATF Cleaner and then SUPERAntiSpyware , Free Home Version. Save both to desktop ..
DO NOT run yet.
Open SUPER from icon and install and Update it
Under Scanner Options make sure the following are checked (leave all others unchecked):
Close browsers before scanning.
Scan for tracking cookies.
Terminate memory threats before quarantining
.
Click the "Close" button to leave the control center screen and exit the program. DO NOT run yet.

Now reboot into Safe Mode: How to enter safe mode(XP)
Using the F8 Method
Restart your computer.
When the machine first starts again it will generally list some equipment that is installed in your machine, amount of memory, hard drives installed etc. At this point you should gently tap the F8 key repeatedly until you are presented with a Windows XP Advanced Options menu.
Select the option for Safe Mode using the arrow keys.
Then press enter on your keyboard to boot into Safe Mode
.

Double-click ATF-Cleaner.exe to run the program.
Under Main "Select Files to Delete" choose: Select All.
Click the Empty Selected button.

If you use Firefox or Opera browser click that browser at the top and choose: Select All
Click the Empty Selected button.
If you would like to keep your saved passwords, please click No at the prompt.
Click Exit on the Main menu to close the program
.

NOW Scan with SUPER
Open from the desktop icon or the program Files list
On the left, make sure you check C:\Fixed Drive.
Perform a Complete scan. After scan,Verify they are all checked.
Click OK on the summary screen to quarantine all found items.
If asked if you want to reboot, click "Yes" and reboot normally.

To retrieve the removal information after reboot, launch SUPERAntispyware again.
Click Preferences, then click the Statistics/Logs tab.
Under Scanner Logs, double-click SUPERAntiSpyware Scan Log.
If there are several logs, click the current dated log and press View log.
A text file will open in your default text editor.
Please copy and paste the Scan Log results in your next reply.
Click Close to exit the program.


Please ask any needed questions,post logs and Let us know how the PC is running now.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#3 StrykerIsland

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Posted 12 July 2009 - 07:43 PM

Ok, I'm at their house now, I'll do that stuff now, give me a few minutes. While you're waiting, I'll give you the results of the latest Malware and Avira scans that finished up while I was eating dinner. Maybe that will help too.

Malwarebytes' Anti-Malware 1.38
Database version: 2413
Windows 5.1.2600 Service Pack 3

7/12/2009 5:38:25 PM
mbam-log-2009-07-12 (17-38-24).txt

Scan type: Full Scan (C:\|D:\|)
Objects scanned: 141191
Time elapsed: 55 minute(s), 43 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 0

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
(No malicious items detected)

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
(No malicious items detected)


Avira AntiVir Personal
Report file date: Sunday, July 12, 2009 16:44

Scanning for 1516702 virus strains and unwanted programs.

Licensee : Avira AntiVir Personal - FREE Antivirus
Serial number : 0000149996-ADJIE-0000001
Platform : Windows XP
Windows version : (Service Pack 3) [5.1.2600]
Boot mode : Normally booted
Username : SYSTEM
Computer name : YOUR-C44D19AF4E

Version information:
BUILD.DAT : 9.0.0.403 17961 Bytes 6/3/2009 17:05:00
AVSCAN.EXE : 9.0.3.6 466689 Bytes 5/11/2009 17:14:47
AVSCAN.DLL : 9.0.3.0 40705 Bytes 2/27/2009 18:58:24
LUKE.DLL : 9.0.3.2 209665 Bytes 2/20/2009 19:35:49
LUKERES.DLL : 9.0.2.0 12033 Bytes 2/27/2009 18:58:52
ANTIVIR0.VDF : 7.1.0.0 15603712 Bytes 10/27/2008 20:30:36
ANTIVIR1.VDF : 7.1.4.132 5707264 Bytes 6/24/2009 19:50:03
ANTIVIR2.VDF : 7.1.4.221 1273856 Bytes 7/12/2009 19:50:08
ANTIVIR3.VDF : 7.1.4.222 2048 Bytes 7/12/2009 19:50:08
Engineversion : 8.2.0.204
AEVDF.DLL : 8.1.1.1 106868 Bytes 4/30/2009 19:52:04
AESCRIPT.DLL : 8.1.2.13 426362 Bytes 7/12/2009 19:50:15
AESCN.DLL : 8.1.2.3 127347 Bytes 5/14/2009 19:02:01
AERDL.DLL : 8.1.2.2 438642 Bytes 7/12/2009 19:50:14
AEPACK.DLL : 8.1.3.18 401783 Bytes 5/28/2009 00:07:20
AEOFFICE.DLL : 8.1.0.38 196987 Bytes 7/12/2009 19:50:13
AEHEUR.DLL : 8.1.0.137 1823095 Bytes 7/12/2009 19:50:13
AEHELP.DLL : 8.1.3.6 205174 Bytes 7/12/2009 19:50:09
AEGEN.DLL : 8.1.1.48 348532 Bytes 7/12/2009 19:50:09
AEEMU.DLL : 8.1.0.9 393588 Bytes 10/9/2008 22:32:40
AECORE.DLL : 8.1.6.12 180599 Bytes 5/28/2009 00:07:20
AEBB.DLL : 8.1.0.3 53618 Bytes 10/9/2008 22:32:40
AVWINLL.DLL : 9.0.0.3 18177 Bytes 12/12/2008 16:47:59
AVPREF.DLL : 9.0.0.1 43777 Bytes 12/5/2008 18:32:15
AVREP.DLL : 8.0.0.3 155905 Bytes 1/20/2009 22:34:28
AVREG.DLL : 9.0.0.0 36609 Bytes 12/5/2008 18:32:09
AVARKT.DLL : 9.0.0.3 292609 Bytes 3/24/2009 23:05:41
AVEVTLOG.DLL : 9.0.0.7 167169 Bytes 1/30/2009 18:37:08
SQLITE3.DLL : 3.6.1.0 326401 Bytes 1/28/2009 23:03:49
SMTPLIB.DLL : 9.2.0.25 28417 Bytes 2/2/2009 16:21:33
NETNT.DLL : 9.0.0.0 11521 Bytes 12/5/2008 18:32:10
RCIMAGE.DLL : 9.0.0.25 2438913 Bytes 5/15/2009 23:39:58
RCTEXT.DLL : 9.0.37.0 86785 Bytes 4/17/2009 18:19:48

Configuration settings for the scan:
Jobname.............................: Complete system scan
Configuration file..................: c:\program files\avira\antivir desktop\sysscan.avp
Logging.............................: low
Primary action......................: interactive
Secondary action....................: ignore
Scan master boot sector.............: on
Scan boot sector....................: on
Boot sectors........................: C:, D:,
Process scan........................: on
Scan registry.......................: on
Search for rootkits.................: on
Integrity checking of system files..: off
Scan all files......................: All files
Scan archives.......................: on
Recursion depth.....................: 20
Smart extensions....................: on
Macro heuristic.....................: on
File heuristic......................: medium
Deviating risk categories...........: +GAME,+JOKE,+PCK,+SPR,

Start of the scan: Sunday, July 12, 2009 16:44

Starting search for hidden objects.
'46679' objects were checked, '0' hidden objects were found.

The scan of running processes will be started
Scan process 'avscan.exe' - '1' Module(s) have been scanned
Scan process 'mbam.exe' - '1' Module(s) have been scanned
Scan process 'alg.exe' - '1' Module(s) have been scanned
Scan process 'svchost.exe' - '1' Module(s) have been scanned
Scan process 'ctfmon.exe' - '1' Module(s) have been scanned
Scan process 'avgnt.exe' - '1' Module(s) have been scanned
Scan process 'Brmfrmps.exe' - '1' Module(s) have been scanned
Scan process 'explorer.exe' - '1' Module(s) have been scanned
Scan process 'svchost.exe' - '1' Module(s) have been scanned
Scan process 'avguard.exe' - '1' Module(s) have been scanned
Scan process 'sched.exe' - '1' Module(s) have been scanned
Scan process 'spoolsv.exe' - '1' Module(s) have been scanned
Scan process 'brss01a.exe' - '1' Module(s) have been scanned
Scan process 'brsvc01a.exe' - '1' Module(s) have been scanned
Scan process 'svchost.exe' - '1' Module(s) have been scanned
Scan process 'svchost.exe' - '1' Module(s) have been scanned
Scan process 'svchost.exe' - '1' Module(s) have been scanned
Scan process 'svchost.exe' - '1' Module(s) have been scanned
Scan process 'svchost.exe' - '1' Module(s) have been scanned
Scan process 'lsass.exe' - '1' Module(s) have been scanned
Scan process 'services.exe' - '1' Module(s) have been scanned
Scan process 'winlogon.exe' - '1' Module(s) have been scanned
Scan process 'csrss.exe' - '1' Module(s) have been scanned
Scan process 'smss.exe' - '1' Module(s) have been scanned
24 processes with 24 modules were scanned

Starting master boot sector scan:
Master boot sector HD0
[INFO] No virus was found!
Master boot sector HD1
[INFO] No virus was found!
Master boot sector HD2
[INFO] No virus was found!
Master boot sector HD3
[INFO] No virus was found!
Master boot sector HD4
[INFO] No virus was found!
Master boot sector HD5
[INFO] No virus was found!

Start scanning boot sectors:
Boot sector 'C:\'
[INFO] No virus was found!
Boot sector 'D:\'
[INFO] No virus was found!

Starting to scan executable files (registry).
The registry was scanned ( '48' files ).


Starting the file scan:

Begin scan in 'C:\' <PRESARIO>
C:\pagefile.sys
[WARNING] The file could not be opened!
[NOTE] This file is a Windows system file.
[NOTE] This file cannot be opened for scanning.
Begin scan in 'D:\' <PRESARIO_RP>
D:\System Volume Information\_restore{A3FE4697-A95B-4476-A0D8-DD1DBA8414B7}\RP1297\A0237442.exe
[0] Archive type: ZIP SFX (self extracting)
--> hp/tmp/src/SpyPreInstall.exe
[1] Archive type: RSRC
[DETECTION] Is the TR/Hijacker.Gen Trojan

Beginning disinfection:
D:\System Volume Information\_restore{A3FE4697-A95B-4476-A0D8-DD1DBA8414B7}\RP1297\A0237442.exe
[NOTE] The file was moved to '4a8c824b.qua'!


End of the scan: Sunday, July 12, 2009 17:38
Used time: 42:51 Minute(s)

The scan has been done completely.

4467 Scanned directories
219075 Files were scanned
1 Viruses and/or unwanted programs were found
0 Files were classified as suspicious
0 files were deleted
0 Viruses and unwanted programs were repaired
1 Files were moved to quarantine
0 Files were renamed
1 Files cannot be scanned
219073 Files not concerned
13006 Archives were scanned
1 Warnings
2 Notes
46679 Objects were scanned with rootkit scan
0 Hidden objects were found


Thanks for your help btw, much appreciated. :thumbsup:

#4 StrykerIsland

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Posted 12 July 2009 - 09:32 PM

Ok, that was a hella long scan, lol.

Bad news (or good depending how you want to look at it I suppose) is there was nothing found.

[quote]SUPERAntiSpyware Scan Log
http://www.superantispyware.com

Generated 07/12/2009 at 07:23 PM

Application Version : 4.26.1006

Core Rules Database Version : 3988
Trace Rules Database Version: 1928

Scan type : Complete Scan
Total Scan Time : 01:22:55

Memory items scanned : 224
Memory threats detected : 0
Registry items scanned : 4519
Registry threats detected : 0
File items scanned : 47595
File threats detected : 0[/quote]

Also took the liberty of running HT when the scan was finished and I was still in Safe Mode, in case it would help.

[quote]Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 7:24:19 PM, on 7/12/2009
Platform: Windows XP SP3 (WinNT 5.01.2600)
MSIE: Internet Explorer v8.00 (8.00.6001.18372)
Boot mode: Safe mode

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\SUPERAntiSpyware\SUPERAntiSpyware.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\Trend Micro\HijackThis\HijackThis.exe

{EDIT: HJT log removed per forum rule of wrong location}

Edited by boopme, 13 July 2009 - 08:42 AM.


#5 boopme

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Posted 13 July 2009 - 08:44 AM

hello this doesn't appear a malware issue.. if you want you should either ask about your strt up list in the XP forum .. Or psot your HJT log here..
HijackThis Logs and Virus/Trojan/Spyware/Malware Removal ,click New Topic,give it a relevant Title and post that complete log.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#6 StrykerIsland

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Posted 13 July 2009 - 10:44 AM

Alrighty, will do. Thanks for your help.




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