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Win32/Genetik


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#1 JadeC

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Posted 12 July 2009 - 05:02 PM

Hi my computer started freezing and the keyboard started acting strange by freezing and "jumping".

I rebooted the computer into safe mode and did an online virus scan with Nod32 which found a suspect file c:\program files\cheatengine\dbk32.sys and found that it was the Win32/genetik trojan.

Help, plz!

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#2 Computer Pro

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Posted 12 July 2009 - 06:23 PM

Hello and welcome to Bleeping Computer!

Lets take a look with Malwarebytes

Please download Malwarebytes' Anti-Malware from here:
Malwarebytes
Please rename the file BEFORE downloading to zztoy.exe instead of mbam-setup.exe

MBAM may "make changes to your registry" as part of its disinfection routine. If using other security programs that detect registry changes (ie Spybot's Teatimer), they may interfere or alert you. Temporarily disable such programs or permit them to allow the changes.

Double Click mbam-setup.exe to install the application.
* Make sure a checkmark is placed next to Update Malwarebytes' Anti-Malware and Launch Malwarebytes' Anti-Malware, then click Finish.
* If an update is found, it will download and install the latest version.
* Once the program has loaded, select "Perform Full Scan", then click Scan.
* The scan may take some time to finish,so please be patient.
* When the scan is complete, click OK, then Show Results to view the results.
* Make sure that everything is checked, and click Remove Selected.
* When disinfection is completed, a log will open in Notepad and you may be prompted to Restart.(See Extra Note)
* The log is automatically saved by MBAM and can be viewed by clicking the Logs tab in MBAM.
* Copy&Paste the entire MBAM report (even if it does not find anything) in your next reply

Extra Note:
If MBAM encounters a file that is difficult to remove,you will be presented with 1 of 2 prompts,click OK to either and let MBAM proceed with the disinfection process, if asked to restart the computer, please do so immediately.


If Malwarebytes won't install or run

Some types of malware will disable MBAM and other security tools. If MBAM will not install, try renaming it. Right-click on the mbam-setup.exe file and change the .exe extension to .bat, .com, .pif, or .scr and then double-click on it to run.

If after installation, MBAM will not run, open the Malwarebytes' Anti-Malware folder in Program Files, right-click on mbam.exe and change the .exe as noted above. Then double-click on it to run.
Computer Pro

#3 JadeC

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Posted 13 July 2009 - 05:32 AM

Hi I made a mistake, I downloaded mbam-setup.exe by accident - as soon as I realised my mistake I deleted mbam-setup and resaved as zztoy.exe before downloading - sorry. I ran Mbam twice each time I first checked for updates and making sure the signatures were up to date. Each time Mbam didn't find anything. I had to run it in safe mode because normal windows doesn't work anymore it just boots up and freezes.

Jade

#4 Computer Pro

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Posted 13 July 2009 - 11:14 AM

The only reason that we want for people to rename it to ZZtoy is that some viruses will block the file mbam-setup, because the virus knows that Malwarebytes might detect it.

Ok next.

Next run ATF and SAS:
Credits to Boopme
Note: On Vista, "Windows Temp" is disabled. To empty "Windows Temp" ATF-Cleaner must be "Run as an Administrator".

From your regular user account..
Download Attribune's ATF Cleaner and then SUPERAntiSpyware, Free Home Edition

Save both to desktop ..
DO NOT run yet.
Open SUPER from icon and install and Update it
Under Scanner Options make sure the following are checked (leave all others unchecked):
Close browsers before scanning.
Scan for tracking cookies.
Terminate memory threats before quarantining.
Click the "Close" button to leave the control center screen and exit the program. DO NOT run yet.

Now reboot into Safe Mode: How to enter safe mode(XP)
Using the F8 Method
Restart your computer.
When the machine first starts again it will generally list some equipment that is installed in your machine, amount of memory, hard drives installed etc. At this point you should gently tap the F8 key repeatedly until you are presented with a Windows XP Advanced Options menu.
Select the option for Safe Mode using the arrow keys.
Then press enter on your keyboard to boot into Safe Mode.

Double-click ATF-Cleaner.exe to run the program.
Under Main "Select Files to Delete" choose: Select All.
Click the Empty Selected button.

If you use Firefox or Opera browser click that browser at the top and choose: Select All
Click the Empty Selected button.
If you would like to keep your saved passwords, please click No at the prompt.
Click Exit on the Main menu to close the program.

NOW Scan with SUPER
Open from the desktop icon or the program Files list
On the left, make sure you check C:\Fixed Drive.
Perform a Complete scan. After scan,Verify they are all checked.
Click OK on the summary screen to quarantine all found items.
If asked if you want to reboot, click "Yes" and reboot normally.

To retrieve the removal information after reboot, launch SUPERAntispyware again.
Click Preferences, then click the Statistics/Logs tab.
Under Scanner Logs, double-click SUPERAntiSpyware Scan Log.
If there are several logs, click the current dated log and press View log.
A text file will open in your default text editor.
Please copy and paste the Scan Log results in your next reply.
Click Close to exit the program.

Edited by Computer Pro, 13 July 2009 - 11:31 AM.

Computer Pro

#5 boopme

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Posted 13 July 2009 - 11:27 AM

What anti virus is installed here? Have you scanned with it from safe mode?
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#6 JadeC

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Posted 13 July 2009 - 10:56 PM

Hi I tried running the SaS installer and got the message from Windows Installer saying that "The system administrator has set policies to prevent this installation".

AVG anti virus was installed but it's not working ant more. I have tried this all on the Administrator profile.

Regards,
Andreas

#7 boopme

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Posted 13 July 2009 - 11:08 PM

Try running SAS under your regular user account. Have you also installed more than once?
Is this XP home or Pro.. Oh and you will need to uninstall MBAm for now.

Edited by boopme, 13 July 2009 - 11:11 PM.

How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#8 JadeC

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Posted 13 July 2009 - 11:30 PM

Try running SAS under your regular user account. Have you also installed more than once?
Is this XP home or Pro.. Oh and you will need to uninstall MBAm for now.



I uninstalled MBam and tried to run SAS on the user account. It still comes up with the same message.

The computer runs XP home Service Pack 3

#9 boopme

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Posted 13 July 2009 - 11:34 PM

Try this.. sorry I will be gone till tomorrow.
The system administrator has set policies to prevent this installation

Fix the local security policy.

Open Control Panel and go to Administrative Tools.
In Administrative tools open Local Security Policy.
Then in Local Security Policy right click Software Restriction Policies and click “New Software Rectriction Policy”.
Now Left click on software restriction policies and in the right-hand window you should see enforcement.
Double-click on enforcement and set the policy to apply to “ALL USERS EXCEPT LOCAL ADMINISTRATORS”
Now approve the changes and see if you are now able to install software.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#10 JadeC

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Posted 14 July 2009 - 12:33 AM

I tried the Administrator and User accounts. Windows does not have this option.

#11 Computer Pro

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Posted 14 July 2009 - 06:27 AM

Which option does Windows not have?
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#12 boopme

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Posted 14 July 2009 - 11:59 AM

Please do an online scan with Kaspersky WebScanner

Click on Kaspersky Online Scanner

You will be prompted to install an ActiveX component from Kaspersky, Click Yes.
  • The program will launch and then begin downloading the latest definition files:
  • Once the files have been downloaded click on NEXT
  • Now click on Scan Settings
  • In the scan settings make sure that the following are selected:
    • Scan using the following Anti-Virus database:
    Extended (if available otherwise Standard)
    • Scan Options:
    Scan Archives
    Scan Mail Bases
  • Click OK
  • Now under select a target to scan:Select My Computer
  • This will program will start and scan your system.
  • The scan will take a while so be patient and let it run.
  • Once the scan is complete it will display if your system has been infected.
    • Now click on the Save as Text button:
  • Save the file to your desktop.
  • Copy and paste that information in your next post.

How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#13 JadeC

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Posted 14 July 2009 - 03:46 PM

Hi Boopme, I tried to follow ur instructions when it advised it needed Java installed. I tried to download java which downloaded but when I tried to run it it came up with the same administrator policy message: The system administrator has set policies to prevent this installation.

#14 boopme

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Posted 14 July 2009 - 09:30 PM

Hello I tried first without a Registry edit, So now we edit..

If you are uncomfotable going into the registry STOP here and let me know.
First you MUST BACK UP the registry. This step involves making changes in the registry. Always back up your registry before making any changes.

Go to Start » Run and type: regedit
Click OK.
On the left side, click to highlight My Computer at the top.
Go up to File » Export
Make sure in that window there is a tick next to "All" under Export Branch.
Leave the "Save As Type" as "Registration Files".
Under "Filename" put RegBackup.
Choose to save it to C:\
Click save and then go to File » Exit.

Or you can download and use ERUNT which is an excellent free tool that allows you to to take a snapshot (backup) of your registry before making changes and restore it when needed.


====
1.Browse the registry to HKLM\Software\Policies\Microsoft\Windows\Installer
Create: DisableMSI Type: REG_DWORD value = 0 (0 should allow you to install it was originally 1)

OR this
2.Browse to HKEY_CLASSES_ROOT\Installer\Products\
Search the list for the product that is causing the error.. delete the folder in the products folder… this may also correct your error…
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#15 JadeC

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Posted 14 July 2009 - 11:42 PM

Thanks got it going,
Downloading the upates for Kaspersky now.




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