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PICTURE VIEWER WON'T WORK!


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#1 Wendy K. Walker

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Posted 09 July 2005 - 01:01 AM

:thumbsup: Hi, All of a sudden I am having a problem with my Quick Time Picture Viewer, it is v 5.0.1. I am using Win XP home with SP 2.

It will not open any of my pictures anymore. Every time that I try to view a picture it pops out an error message that says>>

Couldn't display "cute cat-3.jpg" because a suitable graphics importer could not be found

:flowers: Shoot it was working just fine, then "BAM!" It started giving me that message.

Anyone know what to do to make it work again?

:trumpet: Wendy

Edited by Wendy K. Walker, 09 July 2005 - 01:17 AM.

TRUST NO ONE...! EXCEPT For The Beloved Computer Geek Helping You In The MALWARE FORUMS.

Do Unto Others Before They Have A Chance To Do Unto You.

HP Pavilion 512n [Rescued from a pile of trash on the side of the road] 128 MB SDRAM, 60 GB Hard Drive, Windows XP, Home Edition, SP3, COMODO Anti Vitus and Firewall.

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#2 Enthusiast

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Posted 09 July 2005 - 07:50 PM

Here's a good freeware pic viewer program from Adobe:

http://www.adobe.com/products/photoshopalbum/starter.html

or

go to start/Quicktime/and click on Quicktime updater.

Edited by Enthusiast, 09 July 2005 - 07:52 PM.


#3 jgweed

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Posted 09 July 2005 - 07:52 PM

I think this problem is related to the other problem you posted.
Regards,
John
Whereof one cannot speak, thereof one should be silent.

#4 Wendy K. Walker

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Posted 10 July 2005 - 03:18 PM

Hi Enthusiast, thanks for that info. I will look into it if I can't get the Quick Time picture viewer to work again.

However, first I want to try to figure out what managed to get reset, that caused it and my picture editing feature to both stop working at the same time. That way if it was my fault I will know what not to do again.

Hi jdweed, I have a feeling that you are correct on that account. Do you have any suggestions for a cure?

I do not know what is happening, but there is something running around inside of my PC reseting different things. I want to catch it, and then kill that :thumbsup: little bugger. Let me know if you come up with something.

:flowers: Wendy
TRUST NO ONE...! EXCEPT For The Beloved Computer Geek Helping You In The MALWARE FORUMS.

Do Unto Others Before They Have A Chance To Do Unto You.

HP Pavilion 512n [Rescued from a pile of trash on the side of the road] 128 MB SDRAM, 60 GB Hard Drive, Windows XP, Home Edition, SP3, COMODO Anti Vitus and Firewall.

#5 Enthusiast

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Posted 10 July 2005 - 09:23 PM

Try downloading the freeware program QuickTime 7.0.1 05/31/2005.

You can access it on the following webpage. As far as I have read, it will replace previous Quick time aps so you shouldn't have to uninstall the previous program.

http://www.apple.com/support/

If you think there is still malware in your computer try the following web based scans:
online trojan scans here -
http://scan.sygatetech.com/pretrojanscan.html
http://windowsecurity.com/trojanscan


Web based online Antivirus and anti-malware scans: (these can be run regardless of whatever else you are using. You must use Internet Explorer to run these.)

Panda Activescan (IE only)
http://www.pandasoftware.com/activescan/co...n_principal.htm

Trend Micro antivirus and malware scan:
http://housecall-beta.trendmicro.com/en/st...orp.asp?id=scan

Etrust Anti-virus web scanner
http://www3.ca.com/securityadvisor/virusinfo/scan.aspx

Kaspersky Anti-Virus Web Scanner
http://www.kaspersky.com/service?chapter=161739400#betatest

and if that isn't productive post a Hijack This log here.
How to submit a Hijack This log

http://www.bleepingcomputer.com/forums/How...s_Log-t956.html

Edited by Enthusiast, 10 July 2005 - 09:27 PM.


#6 jgweed

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Posted 10 July 2005 - 09:29 PM

Did you try to change the file associations, as was recommended in the other post?
Regards,
John
Whereof one cannot speak, thereof one should be silent.

#7 Wendy K. Walker

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Posted 11 July 2005 - 06:03 PM

Hi jdweed, not yet but I did answer the reply in that post. I want to know what happened to change the settings that caused everything to stop working at the same time.

I actually have no idea how to reset anything unless it has a "restore defaults" button for me to click, however if anyone can tell me what that thing is supposed to be set on, I can re-set it like that.

I am not too brave when it comes to changing that kind of stuff on my own.

So do you know what it should be set to?

Thanks Wendy
TRUST NO ONE...! EXCEPT For The Beloved Computer Geek Helping You In The MALWARE FORUMS.

Do Unto Others Before They Have A Chance To Do Unto You.

HP Pavilion 512n [Rescued from a pile of trash on the side of the road] 128 MB SDRAM, 60 GB Hard Drive, Windows XP, Home Edition, SP3, COMODO Anti Vitus and Firewall.

#8 jgweed

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Posted 11 July 2005 - 11:43 PM

That is the problem with having two posts about the same problem. I think instructions for changing file associations were provided on the other thread.
Regards,
John
Whereof one cannot speak, thereof one should be silent.

#9 Wendy K. Walker

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Posted 12 July 2005 - 11:26 PM

Hi jdweed, Well I was trying to follow the instructions that I read somewhere that said to only put one question at a time on a topic and to open a new topic with each question.

Maybe I should request that both threads be closed, and just start a new one. I have been going nuts at the malware forum trying to get some of my trouble fixed.

Hopefully it will all come out in the wash. I have tried a couple of suggestions that were mentioned, but still no change. Bye Wendy
TRUST NO ONE...! EXCEPT For The Beloved Computer Geek Helping You In The MALWARE FORUMS.

Do Unto Others Before They Have A Chance To Do Unto You.

HP Pavilion 512n [Rescued from a pile of trash on the side of the road] 128 MB SDRAM, 60 GB Hard Drive, Windows XP, Home Edition, SP3, COMODO Anti Vitus and Firewall.




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