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Problem with malware removal on my laptop [Moved]


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#1 mike_dc

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Posted 12 July 2009 - 12:13 PM

Hi,

Before registering I reviewed a previous post (quietman7 july 1, 2009 7:22am) on removal of dsnchanger and generic fakealert using the free software at malwarebytes.org. I installed the software on my laptop with some difficulty, having to change the file name to mysetup.exe and then from program files changing the file name to myscan.exe. After this the software ran as noted on the post. The software found 27 infected files and then removed all except for three which required a reboot of the system. I pressed ok to reboot. However during the reboot restart, after my user name I entered my password, and the screen icons for my programs appeared on the desk top but then the system stopped responding. Nothing is clickable on the desktop and the botton for the start menu shows an hourglass cursor. I can only shut-down from the on/off button, but the problem remains the same. I do not have access to the log created by malware removal program as it was saved in my laptop (Toshiba Sat m55 running Windows XP home).

I would greatly appreciate any help on resolving this probelm.

mike_dc

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#2 Orange Blossom

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Posted 12 July 2009 - 01:00 PM

As no logs have been posted, I am shifting this topic from the specialized HiJack This forum to the Am I Infected forum.

==>PLEASE DO NOT NOW POST LOGS<== unless a log is specifically requested.
Help us help you. If HelpBot replies, you MUST follow step 1 in its reply so we know you need help.

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#3 mike_dc

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Posted 12 July 2009 - 02:30 PM

Hi,

Update. After hardbooting 3 times my laptop sucessfully rebooted. note: I have closed my wireless connection. Without internet connection, I then ran a quick scan in Mcafee. First pass always gives an error with running auto scan asked to send info to Microsoft, second pass shows no error. Second scan detected two files infected but not fixed. As before, I am not able to fix in Mcafee. Both errors are Trojans (FakeAlert-SpywareGuard.gen.:thumbsup: and resisent in WINDOWS/system32 with files names starting in uac....

Should I rerun the malwarebytes software (myscan.exe) again?

Any ideas or suggestions?

mike_dc

#4 vinoverde

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Posted 12 July 2009 - 02:46 PM

I would run it again. I had a version of the PC Security 2009 malware that is currently discussed first under the spyware removal bar. the suggested fix was MBAM. This was a nasty little program, which booted itself at startup and would not let anything else run. I was able to run F-secure (which the malware got around easy i suppose) and it did find viruses, but upon suggested restart malware pretty much took over. Task manager even disabled/stalled.

In safe mode I had to run programs off my stick i downloaded on another computer. I tried PC tools (failure to launch), Smitfraudfix (v.452 i think) twice. Hoped it was making some progress but no, upon regular boot mode malware took over again.

As the description of the malware here sounded very much like by unwelcome friend. I downloaded MBAM to my stick and launched. Seemed to find and clear the infected files. Lets hope it holds. This was the nastiest virus I have come across, I am going to let F-secure know about the breach. F-secure is work provided software.

Thanks for the help is basically all i want to say.

#5 rigel

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Posted 16 July 2009 - 08:07 PM

Before we start fixing anything you should print out these instructions or copy them to a NotePad file so they will be accessible. Some steps will require you to disconnect from the Internet or use Safe Mode and you will not have access to this page.

Please download Dr.Web CureIt and save it to your desktop. DO NOT perform a scan yet.
alternate download link
Note: The file will be randomly named (i.e. 5mkuvc4z.exe).

Reboot your computer in "Safe Mode" using the F8 method. To do this, restart your computer and after hearing your computer beep once during startup (but before the Windows icon appears) press the F8 key repeatedly. A menu will appear with several options. Use the arrow keys to navigate and select the option to run Windows in "Safe Mode".

Scan with Dr.Web CureIt as follows:
  • Double-click on the randomly named file to open the program and click Start. (There is no need to update if you just downloaded the most current version
  • Read the Virus check by DrWeb scanner prompt and click Ok where asked to Start scan now? Allow the setup.exe to load if asked by any of your security programs.
  • The Express scan will automatically begin.
    (This is a short scan of files currently running in memory, boot sectors, and targeted folders).
  • If prompted to dowload the Full version Free Trial, ignore and click the X to close the window.
  • If an infected object is found, you will be prompted to move anything that cannot be cured. Click Yes to All. (This will move any detected files to the C:\Documents and Settings\userprofile\DoctorWeb\Quarantine folder if they can't be cured)
  • After the Express Scan is finished, put a check next to Complete scan to scan all local disks and removable media.
  • In the top menu, click Settings > Change settings, and uncheck "Heuristic analysis" under the "Scanning" tab, then click Apply, Ok.
  • Back at the main window, click the green arrow "Start Scanning" button on the right under the Dr.Web logo.
  • Please be patient as this scan could take a long time to complete.
  • When the scan has finished, a message will be displayed at the bottom indicating if any viruses were found.
  • Click Select All, then choose Cure > Move incurable.
  • In the top menu, click file and choose save report list.
  • Save the DrWeb.csv report to your desktop.
  • Exit Dr.Web Cureit when done.
  • Important! Reboot your computer because it could be possible that files in use will be moved/deleted during reboot.
  • After reboot, post the contents of the log from Dr.Web in your next reply. (You can use Notepad to open the DrWeb.cvs report)

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