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Malwarebytes and Spybot Will Not Launch Even in SafeMode! [Moved]


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#1 apsinger

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Posted 12 July 2009 - 07:48 AM

Hello....had worked with BC to remove a Trojan BHO a few weeks back....unclear if this is related. My bad for not turning anti-virus back on....

Can not launch anti-virus programs. Seeing some links from Google redirected to the different links than selected.... Get a brief hour glass when trying to lauch any program to diagnose the issue....Malwarebytes and Spybot both will not open....even in Safe Mode.

Suggestions on what I should do?

Thx much for any directions/ideas!

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#2 Orange Blossom

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Posted 12 July 2009 - 01:39 PM

As no logs have been posted, I am shifting this topic from the specialized HiJack This forum to the Am I Infected forum.

==>PLEASE DO NOT NOW POST LOGS<== unless a log is specifically requested.
Help us help you. If HelpBot replies, you MUST follow step 1 in its reply so we know you need help.

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SpywareBlaster, WinPatrol Plus, ESET Internet Security, NoScript Firefox ext.


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#3 apsinger

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Posted 16 July 2009 - 10:32 AM

How can I identify what virus I have if I can't run any antivirus program! I seem to be blocked from getting to the Malwarebytes web site....I was thinking maybe to try to reload it.....so much for that idea.

Can you help?

THANKYOU!!!!!! :thumbsup:

#4 boopme

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Posted 16 July 2009 - 12:45 PM

Hi try it this way.
Please navigate to the MBAM folder located in the Program Files directory.

Locate MBAM.exe and rename it to winlogon.exe

Once renamed double click on the file to open MBAM and select Quick Scan

At the end of the scan allow MBAM to remove what it had found then reboot.

Post the scan log. The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
Copy and paste the contents of that report in your next reply. Be sure to post the complete log to include the top portion which shows MBAM's database version and your operating system.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#5 apsinger

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Posted 16 July 2009 - 02:35 PM

Thank you! That looks like it did it! I'll run it again after I reboot.

Good idea to change the name!!!

Good job!!! Thank you!!



Malwarebytes' Anti-Malware 1.36
Database version: 2035
Windows 5.1.2600 Service Pack 2

7/16/2009 3:33:10 PM
mbam-log-2009-07-16 (15-33-10).txt

Scan type: Quick Scan
Objects scanned: 99448
Time elapsed: 10 minute(s), 30 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 2
Registry Values Infected: 0
Registry Data Items Infected: 6
Folders Infected: 2
Files Infected: 3

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
HKEY_CURRENT_USER\SOFTWARE\PlayMYDVD (Trojan.DNSChanger) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\PlayMYDVD (Trojan.DNSChanger) -> Quarantined and deleted successfully.

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\Tcpip\Parameters\NameServer (Trojan.DNSChanger) -> Data: 85.255.112.231,85.255.112.98 -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\Tcpip\Parameters\Interfaces\{04d05b05-332e-4bff-874e-0d156dd9063a}\NameServer (Trojan.DNSChanger) -> Data: 85.255.112.231,85.255.112.98 -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SYSTEM\ControlSet001\Services\Tcpip\Parameters\NameServer (Trojan.DNSChanger) -> Data: 85.255.112.231,85.255.112.98 -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SYSTEM\ControlSet001\Services\Tcpip\Parameters\Interfaces\{04d05b05-332e-4bff-874e-0d156dd9063a}\NameServer (Trojan.DNSChanger) -> Data: 85.255.112.231,85.255.112.98 -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SYSTEM\ControlSet002\Services\Tcpip\Parameters\NameServer (Trojan.DNSChanger) -> Data: 85.255.112.231,85.255.112.98 -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SYSTEM\ControlSet002\Services\Tcpip\Parameters\Interfaces\{04d05b05-332e-4bff-874e-0d156dd9063a}\NameServer (Trojan.DNSChanger) -> Data: 85.255.112.231,85.255.112.98 -> Quarantined and deleted successfully.

Folders Infected:
C:\Documents and Settings\Paul\Start Menu\Programs\PlayMYDVD (Trojan.DNSChanger) -> Quarantined and deleted successfully.
C:\Program Files\PlayMYDVD (Trojan.DNSChanger) -> Quarantined and deleted successfully.

Files Infected:
C:\Documents and Settings\Paul\Start Menu\Programs\PlayMYDVD\Uninstall.lnk (Trojan.DNSChanger) -> Quarantined and deleted successfully.
C:\Program Files\PlayMYDVD\Uninstall.exe (Trojan.DNSChanger) -> Quarantined and deleted successfully.
C:\WINDOWS\Tasks\{5B57CF47-0BFA-43c6-ACF9-3B3653DCADBA}.job (Trojan.FakeAlert) -> Quarantined and deleted successfully.
















Ran Malwarebytes after the reboot:
Malwarebytes' Anti-Malware 1.36
Database version: 2035
Windows 5.1.2600 Service Pack 2

7/16/2009 3:50:48 PM
mbam-log-2009-07-16 (15-50-48).txt

Scan type: Quick Scan
Objects scanned: 98705
Time elapsed: 8 minute(s), 28 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 0

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
(No malicious items detected)

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
(No malicious items detected)

Edited by apsinger, 16 July 2009 - 02:54 PM.


#6 boopme

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Posted 16 July 2009 - 03:04 PM

Great!! Now let's clean anything else..

Next run ATF and SAS:

Note: On Vista, "Windows Temp" is disabled. To empty "Windows Temp" ATF-Cleaner must be "Run as an Administrator".

From your regular user account..
Download Attribune's ATF Cleaner and then SUPERAntiSpyware , Free Home Version. Save both to desktop ..
DO NOT run yet.
Open SUPER from icon and install and Update it
Under Scanner Options make sure the following are checked (leave all others unchecked):
Close browsers before scanning.
Scan for tracking cookies.
Terminate memory threats before quarantining
.
Click the "Close" button to leave the control center screen and exit the program. DO NOT run yet.

Now reboot into Safe Mode: How to enter safe mode(XP)
Using the F8 Method
Restart your computer.
When the machine first starts again it will generally list some equipment that is installed in your machine, amount of memory, hard drives installed etc. At this point you should gently tap the F8 key repeatedly until you are presented with a Windows XP Advanced Options menu.
Select the option for Safe Mode using the arrow keys.
Then press enter on your keyboard to boot into Safe Mode
.

Double-click ATF-Cleaner.exe to run the program.
Under Main "Select Files to Delete" choose: Select All.
Click the Empty Selected button.

If you use Firefox or Opera browser click that browser at the top and choose: Select All
Click the Empty Selected button.
If you would like to keep your saved passwords, please click No at the prompt.
Click Exit on the Main menu to close the program
.

NOW Scan with SUPER
Open from the desktop icon or the program Files list
On the left, make sure you check C:\Fixed Drive.
Perform a Complete scan. After scan,Verify they are all checked.
Click OK on the summary screen to quarantine all found items.
If asked if you want to reboot, click "Yes" and reboot normally.

To retrieve the removal information after reboot, launch SUPERAntispyware again.
Click Preferences, then click the Statistics/Logs tab.
Under Scanner Logs, double-click SUPERAntiSpyware Scan Log.
If there are several logs, click the current dated log and press View log.
A text file will open in your default text editor.
Please copy and paste the Scan Log results in your next reply.
Click Close to exit the program.


Please ask any needed questions,post logs and Let us know how the PC is running now.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#7 apsinger

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Posted 17 July 2009 - 09:21 AM

The problem is back again!

I can not launch MBAM again. It also will not launch it after I change the name to winlogon.exe.

Links are again redirecting me in IE6....

Obviously I can not follow the next steps you layed out above.

Have any ideas?

#8 boopme

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Posted 17 July 2009 - 11:52 AM

Rats !!. Please try ROOTREPEAL

Next Please install RootRepeal
Note: Vista users ,, right click on desktop icon and select "Run as Administrator."

Go HERE, and download RootRepeal.zip to your Desktop.
Tutorial with images ,if needed >> L@@K.
Unzip that,(7-zip tool if needed) and then click RootRepeal.exe to open the scanner.
Next click on the Report tab, now click on Scan. A Window will open asking what to include in the scan. Check all of the below and then click OK.

Drivers
Files
Processes
SSDT
Stealth Objects
Hidden Services


Now you'll be asked which drive to scan. Check C: and click OK again and the scan will start. Please be patient as the scan runs. When the scan has finished, click on Save Report.
Name the log RootRepeal.txt and save it to your Documents folder (it should automatically save it there).
Please copy and paste that into your next reply.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#9 apsinger

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Posted 17 July 2009 - 07:08 PM

ROOTREPEAL © AD, 2007-2009
==================================================
Scan Start Time: 2009/07/17 20:03
Program Version: Version 1.3.2.0
Windows Version: Windows XP SP2
==================================================

Drivers
-------------------
Name: dump_atapi.sys
Image Path: C:\WINDOWS\System32\Drivers\dump_atapi.sys
Address: 0xF51BB000 Size: 98304 File Visible: No Signed: -
Status: -

Name: dump_WMILIB.SYS
Image Path: C:\WINDOWS\System32\Drivers\dump_WMILIB.SYS
Address: 0xF7CF9000 Size: 8192 File Visible: No Signed: -
Status: -

Name: MSIVXbcevcuxotiaqlhgolvpyfguobkqglqdl.sys
Image Path: C:\WINDOWS\system32\drivers\MSIVXbcevcuxotiaqlhgolvpyfguobkqglqdl.sys
Address: 0xF5507000 Size: 180224 File Visible: - Signed: -
Status: Hidden from the Windows API!

Name: rootrepeal.sys
Image Path: C:\WINDOWS\system32\drivers\rootrepeal.sys
Address: 0xB4CD7000 Size: 49152 File Visible: No Signed: -
Status: -

Hidden/Locked Files
-------------------
Path: C:\WINDOWS\system32\MSIVXcount
Status: Invisible to the Windows API!

Path: C:\WINDOWS\system32\MSIVXnlpyawlddchlsqmfuhknoioirimttjns.dll
Status: Invisible to the Windows API!

Path: C:\WINDOWS\system32\MSIVXxatstfragyhjkhhxptuqlabjbtodlvdn.dll
Status: Invisible to the Windows API!

Path: C:\WINDOWS\system32\drivers\MSIVXbcevcuxotiaqlhgolvpyfguobkqglqdl.sys
Status: Invisible to the Windows API!

Path: C:\Documents and Settings\Paul\Local Settings\Temp\Temporary Internet Files\Content.IE5\XSG6QQ99\dref=http%3A%2F%2Fpn1[1].com%2Fa%3Fkw%3Dipod%20shuffle%26rand%3D1247516642%26pd_x%3D00%26pn%3Debay%26f%3D97679643%26l%3DN%26p%3Deb_elctrnc%26c%3Dsh%26sig%3Dc1tTQ9IDu1zcc03l0v97cg--
Status: Locked to the Windows API!

Path: C:\Documents and Settings\Paul\Local Settings\Temp\Temporary Internet Files\Content.IE5\XSG6QQ99\dref=http%3A[1].com%2Fa%3Frand%3D1247516735%26l%3DSKY%26kw%3Dipod%20shuffle%201GB%26p%3Deb_elctrnc%26pd_x%3D00%26pn%3Debay%26f%3D97679643%26c%3Dh%26sig%3D8dcUOU25J_cSm6AOw9Vgtw--
Status: Locked to the Windows API!

SSDT
-------------------
#: 041 Function Name: NtCreateKey
Status: Hooked by "Lbd.sys" at address 0xf77df87e

#: 247 Function Name: NtSetValueKey
Status: Hooked by "Lbd.sys" at address 0xf77dfbfe

Stealth Objects
-------------------
Object: Hidden Module [Name: MSIVXnlpyawlddchlsqmfuhknoioirimttjns.dll]
Process: svchost.exe (PID: 904) Address: 0x10000000 Address: 53248

Object: Hidden Module [Name: MSIVXxatstfragyhjkhhxptuqlabjbtodlvdn.dll]
Process: iexplore.exe (PID: 380) Address: 0x10000000 Address: 237568

Object: Hidden Module [Name: MSIVXxatstfragyhjkhhxptuqlabjbtodlvdn.dll]
Process: iexplore.exe (PID: 408) Address: 0x10000000 Address: 237568

Hidden Services
-------------------
Service Name: MSIVXserv.sys
Image PathC:\WINDOWS\system32\drivers\MSIVXbcevcuxotiaqlhgolvpyfguobkqglqdl.sys

==EOF==

#10 boopme

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Posted 17 July 2009 - 07:36 PM

Now the next step...

Rerun Rootrepeal. After the scan completes, go to the files tab and find these files:

C:\WINDOWS\system32\drivers\MSIVXbcevcuxotiaqlhgolvpyfguobkqglqdl.sys
C:\WINDOWS\system32\MSIVXxatstfragyhjkhhxptuqlabjbtodlvdn.dll
C:\WINDOWS\system32\MSIVXnlpyawlddchlsqmfuhknoioirimttjns.dll


Then use your mouse to highlight it in the Rootrepeal window.
Next right mouse click on it and select *wipe file* option only.
Then immediately reboot the computer.



Rerun MBAM like this:

Open MBAM in normal mode and click Update tab, select Check for Updates,when done
click Scanner tab,select Quick scan and scan.
After scan click Remove Selected, Post new scan log and Reboot into normal mode.

How is it running now?


IMPORTANT NOTE: MSIVXserv.sys
is related to a nasty variant of the TDSSSERV rootkit component. Rootkits, backdoor Trojans, Botnets, and IRC Bots are very dangerous because they compromise system integrity by making changes that allow it to by used by the attacker for malicious purposes. Rootkits are used by Trojans to conceal its presence (hide from view) in order to prevent detection of an attacker's software and make removal more difficult. Many rootkits can hook into the Windows 32-bit kernel, and patch several APIs to hide new registry keys and files they install. They can disable your anti-virus and security tools to prevent detection and removal. Remote attackers use backdoors as a means of accessing and taking control of a computer that bypasses security mechanisms. This type of exploit allows them to steal sensitive information like passwords, personal and financial data which is send back to the hacker. To learn more about these types of infections, you can refer to:

What danger is presented by rootkits?
Rootkits and how to combat them
r00tkit Analysis: What Is A Rootkit

If your computer was used for online banking, has credit card information or other sensitive data on it, you should disconnect from the Internet until your system is cleaned. All passwords should be changed immediately to include those used for banking, email, eBay, paypal and online forums. You should consider them to be compromised and change each password using a clean computer, not the infected one. If not, an attacker may get the new passwords and transaction information. If using a router, you need to reset it with a strong logon/password so the malware cannot gain control before connect again. Banking and credit card institutions should be notified of the possible security breach. Because your computer was compromised please read:

How Do I Handle Possible Identify Theft, Internet Fraud and CC Fraud?
What Should I Do If I've Become A Victim Of Identity Theft?
Identity Theft Victims Guide - What to do


Although the infection has been identified and may be removed, your PC has likely been compromised and there is no way to be sure the computer can ever be trusted again. It is dangerous and incorrect to assume the computer is secure even if the malware appears to have been removed. In some instances an infection may have caused so much damage to your system that it cannot be completely cleaned or repaired so you can never be sure that you have completely removed a rootkit. The malware may leave so many remnants behind that security tools cannot find them. Tools that claim to be able to remove rootkits cannot guarantee that all traces of it will be removed. Many experts in the security community believe that once infected with this type of malware, the best course of action is to wipe the drive clean, reformat and reinstall the OS. Please read:

When should I re-format? How should I reinstall?
Help: I Got Hacked. Now What Do I Do?
Where to draw the line? When to recommend a format and reinstall?


Should you decide not to follow that advice, we will do our best to help clean the computer of any infections but we cannot guarantee it to be trustworthy or that the removal will be successful. Some infections are difficult to remove completely because of their morphing characteristics which allows the malware to regenerate itself. Sometimes there is another hidden piece of malware which has not been detected by your security tools that protects malicious files and registry keys (which have been detected) so they cannot be permanently deleted. Disinfection will probably require the use of more powerful tools than we recommend in this forum. Before that can be done you will need you to create and post a DDS/HijackThis log for further investigation. Let me know how you wish to proceed.

Edited by boopme, 17 July 2009 - 07:42 PM.

How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#11 apsinger

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Posted 17 July 2009 - 10:47 PM

Looks good so far!!! MBAM was clean after the reboot. Hey hey hey!!!

Tried a few searches and went where they were supposed to go!

Thanks for knowing just what to do here!! This was not an easy one compared to others I've seen!

thank you!!!! :trumpet: :thumbsup: :flowers:

#12 boopme

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Posted 18 July 2009 - 09:19 AM

Ok, this is good !

Now you should Create a New Restore Point to prevent possible reinfection from an old one. Some of the malware you picked up could have been backed up, renamed and saved in System Restore. Since this is a protected directory your tools cannot access to delete these files, they sometimes can reinfect your system if you accidentally use an old restore point. Setting a new restore point AFTER cleaning your system will help prevent this and enable your computer to "roll-back" to a clean working state.

The easiest and safest way to do this is:
  • Go to Start > Programs > Accessories > System Tools and click "System Restore".
  • Choose the radio button marked "Create a Restore Point" on the first screen then click "Next". Give the R.P. a name, then click "Create". The new point will be stamped with the current date and time. Keep a log of this so you can find it easily should you need to use System Restore.
  • Then use Disk Cleanup to remove all but the most recently created Restore Point.
  • Go to Start > Run and type: Cleanmgr
  • Click "Ok". Disk Cleanup will scan your files for several minutes, then open.
  • Click the "More Options" tab, then click the "Clean up" button under System Restore.
  • Click Ok. You will be prompted with "Are you sure you want to delete all but the most recent restore point?"
  • Click Yes, then click Ok.
  • Click Yes again when prompted with "Are you sure you want to perform these actions?"
  • Disk Cleanup will remove the files and close automatically.
Vista Users can refer to these links: Create a New Restore Point and Disk Cleanup.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook




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