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Trojan-Downloader.JS.ListensEvent.b


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#1 muzzles

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Posted 11 July 2009 - 06:26 PM

Kaspersky's online scanner found Trojan-Downloader.JS.ListensEvent.b. I've searched for this and have not found anything. Thanks

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#2 rigel

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Posted 11 July 2009 - 06:38 PM

Hi and welcome to BleepingComputer :thumbsup:

Let's take a look with MBAM

The process of cleaning your computer may require temporarily disabliling some security programs. If you are using SpyBot Search and Destroy, please refer to Note 2 at the bottom of this page.

Please download Malwarebytes Anti-Malware and save it to your desktop.
alternate download link 1
alternate download link 2
  • Make sure you are connected to the Internet.
  • Double-click on mbam-setup.exe to install the application.
  • When the installation begins, follow the prompts and do not make any changes to default settings.
  • When installation has finished, make sure you leave both of these checked:
    • Update Malwarebytes' Anti-Malware
    • Launch Malwarebytes' Anti-Malware
  • Then click Finish.
MBAM will automatically start and you will be asked to update the program before performing a scan.
  • If an update is found, the program will automatically update itself.
  • Press the OK button to close that box and continue.
  • If you encounter any problems while downloading the updates, manually download them from here and just double-click on mbam-rules.exe to install.
On the Scanner tab:
  • Make sure the "Perform Quick Scan" option is selected.
  • Then click on the Scan button.
  • If asked to select the drives to scan, leave all the drives selected and click on the Start Scan button.
  • The scan will begin and "Scan in progress" will show at the top. It may take some time to complete so please be patient.
  • When the scan is finished, a message box will say "The scan completed successfully. Click 'Show Results' to display all objects found".
  • Click OK to close the message box and continue with the removal process.
Back at the main Scanner screen:
  • Click on the Show Results button to see a list of any malware that was found.
  • Make sure that everything is checked, and click Remove Selected.
  • When removal is completed, a log report will open in Notepad.
  • The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
  • Copy and paste the contents of that report in your next reply and exit MBAM.
Note:
-- If MBAM encounters a file that is difficult to remove, you may be asked to reboot your computer so it can proceed with the disinfection process. Regardless if prompted to restart the computer or not, please do so immediately. Failure to reboot normally (not into safe mode) will prevent MBAM from removing all the malware.

Note 2:
-- MBAM may make changes to your registry as part of its disinfection routine. If you're using other security programs that detect registry changes (like Spybot's Teatimer), they may interfere with the fix or alert you after scanning with MBAM. Please disable such programs until disinfection is complete or permit them to allow the changes. To disable these programs, please view this topic: How To Temporarily Disable Your Anti-virus, Firewall And Anti-malware Programs

"In a world where you can be anything, be yourself." ~ unknown

"Fall in love with someone who deserves your heart. Not someone who plays with it. Will Smith


#3 muzzles

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Posted 11 July 2009 - 07:12 PM

Thank you. I've scanned with Malwarebytes twice in the last 24 hours and it did not find this . It did find minibugtransporter. I've also scanned with Superantispyware and Symantec.

Thank you

#4 rigel

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Posted 11 July 2009 - 07:46 PM

Please download SmitfraudFix

Double-click SmitfraudFix.exe
Select option #1 - Search by typing 1 and press "Enter"; a text file will appear, which lists infected files (if present).
Please copy/paste the content of that report into your next reply.

Note : process.exe is detected by some antivirus programs (AntiVir, Dr.Web, Kaspersky) as a "RiskTool"; it is not a virus, but a program used to stop system processes. Antivirus programs cannot distinguish between "good" and "malicious" use of such programs, therefore they may alert the user.
http://www.beyondlogic.org/consulting/proc...processutil.htm

"In a world where you can be anything, be yourself." ~ unknown

"Fall in love with someone who deserves your heart. Not someone who plays with it. Will Smith


#5 muzzles

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Posted 11 July 2009 - 08:58 PM

Thanks for your help. Also, IE7 will only load when the "add ons" are disabled.

SmitFraudFix v2.423

Scan done at 21:51:50.71, Sat 07/11/2009
Run from C:\Program Files\Mozilla Firefox\SmitfraudFix
OS: Microsoft Windows XP [Version 5.1.2600] - Windows_NT
The filesystem type is NTFS
Fix run in normal mode

Process

C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
C:\Program Files\Common Files\Symantec Shared\SPBBC\SPBBCSvc.exe
C:\WINDOWS\system32\spoolsv.exe
C:\PROGRA~1\SYMANT~1\VPTray.exe
C:\Program Files\Common Files\Symantec Shared\ccApp.exe
C:\WINDOWS\Twain_32\ScanWiz5\SDetect.exe
C:\Program Files\Hewlett-Packard\Digital Imaging\Unload\hpqcmon.exe
C:\Program Files\Google\Quick Search Box\GoogleQuickSearchBox.exe
C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
C:\Program Files\Bonjour\mDNSResponder.exe
C:\Program Files\Java\jre6\bin\jusched.exe
C:\Program Files\Symantec AntiVirus\DefWatch.exe
C:\Program Files\Java\jre6\bin\jqs.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe
C:\Program Files\The Weather Channel FW\Desktop\DesktopWeather.exe
C:\Program Files\Hewlett-Packard\Digital Imaging\bin\hpqtra08.exe
C:\WINDOWS\system32\HPZipm12.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Symantec AntiVirus\Rtvscan.exe
C:\Program Files\IncrediMail\bin\IMApp.exe
C:\Program Files\Hewlett-Packard\Digital Imaging\Bin\hpqSTE08.exe
C:\WINDOWS\system32\wuauclt.exe
C:\Program Files\Common Files\Microsoft Shared\VS7DEBUG\MDM.EXE
C:\Program Files\Mozilla Firefox\firefox.exe
C:\Program Files\Java\jre6\bin\java.exe
C:\Program Files\Malwarebytes' Anti-Malware\mbam.exe
C:\Program Files\IncrediMail\bin\IncMail.exe
C:\WINDOWS\system32\cmd.exe

hosts


C:\


C:\WINDOWS


C:\WINDOWS\system


C:\WINDOWS\Web


C:\WINDOWS\system32


C:\WINDOWS\system32\LogFiles


C:\Documents and Settings\sondra


C:\DOCUME~1\sondra\LOCALS~1\Temp


C:\Documents and Settings\sondra\Application Data


Start Menu


C:\DOCUME~1\sondra\FAVORI~1


Desktop


C:\Program Files


Corrupted keys


Desktop Components

[HKEY_CURRENT_USER\Software\Microsoft\Internet Explorer\Desktop\Components\0]
"Source"="About:Home"
"SubscribedURL"="About:Home"
"FriendlyName"="My Current Home Page"


o4Patch
!!!Attention, following keys are not inevitably infected!!!

o4Patch
Credits: Malware Analysis & Diagnostic
Code: S!Ri



IEDFix
!!!Attention, following keys are not inevitably infected!!!

IEDFix
Credits: Malware Analysis & Diagnostic
Code: S!Ri



Agent.OMZ.Fix
!!!Attention, following keys are not inevitably infected!!!

Agent.OMZ.Fix
Credits: Malware Analysis & Diagnostic
Code: S!Ri


VACFix
!!!Attention, following keys are not inevitably infected!!!

VACFix
Credits: Malware Analysis & Diagnostic
Code: S!Ri


404Fix
!!!Attention, following keys are not inevitably infected!!!

404Fix
Credits: Malware Analysis & Diagnostic
Code: S!Ri


Sharedtaskscheduler
!!!Attention, following keys are not inevitably infected!!!

SrchSTS.exe by S!Ri
Search SharedTaskScheduler's .dll


AppInit_DLLs
!!!Attention, following keys are not inevitably infected!!!

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Windows]
"AppInit_DLLs"=""


Winlogon
!!!Attention, following keys are not inevitably infected!!!

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Winlogon]
"Userinit"="C:\\WINDOWS\\system32\\userinit.exe,"

RK

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Winlogon]
"System"=""




DNS

Description: Speedstream Ethernet USB Adapter - Packet Scheduler Miniport
DNS Server Search Order: 192.168.254.254
DNS Server Search Order: 192.168.254.254

HKLM\SYSTEM\CCS\Services\Tcpip\..\{32C71495-50F5-4EA0-B87F-708B217BB9BD}: DhcpNameServer=192.168.254.254 192.168.254.254
HKLM\SYSTEM\CS1\Services\Tcpip\..\{32C71495-50F5-4EA0-B87F-708B217BB9BD}: DhcpNameServer=192.168.254.254 192.168.254.254
HKLM\SYSTEM\CS3\Services\Tcpip\..\{32C71495-50F5-4EA0-B87F-708B217BB9BD}: DhcpNameServer=192.168.254.254 192.168.254.254
HKLM\SYSTEM\CCS\Services\Tcpip\Parameters: DhcpNameServer=192.168.254.254 192.168.254.254
HKLM\SYSTEM\CS1\Services\Tcpip\Parameters: DhcpNameServer=192.168.254.254 192.168.254.254
HKLM\SYSTEM\CS3\Services\Tcpip\Parameters: DhcpNameServer=192.168.254.254 192.168.254.254


Scanning for wininet.dll infection


End

#6 rigel

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Posted 11 July 2009 - 09:10 PM

Let's do a few things...


First
Backup Your Registry with ERUNT
  • Please use the following link and scroll down to ERUNT and download it.
    http://aumha.org/freeware/freeware.php
  • For version with the Installer:
    Use the setup program to install ERUNT on your computer
  • For the zipped version:
    Unzip all the files into a folder of your choice.
Click Erunt.exe to backup your registry to the folder of your choice.

Note: to restore your registry, go to the folder and start ERDNT.exe


Second
Please download ATF Cleaner by Atribune & save it to your desktop.
  • Double-click ATF-Cleaner.exe to run the program.
  • Under Main "Select Files to Delete" choose: Select All.
  • Click the Empty Selected button.
  • If you use Firefox browser click Firefox at the top and choose: Select All
  • Click the Empty Selected button.
    If you would like to keep your saved passwords, please click No at the prompt.
  • If you use Opera browser click Opera at the top and choose: Select All
  • Click the Empty Selected button.
    If you would like to keep your saved passwords, please click No at the prompt.
  • Click Exit on the Main menu to close the program.
Note: On Vista, "Windows Temp" is disabled. To empty "Windows Temp" ATF-Cleaner must be "Run as an Administrator".

Finally
Please print out and follow these instructions: "How to use SDFix". <- This program is for Windows 2000/XP ONLY.
When using this tool, you must use the Administrator's account or an account with "Administrative rights"
  • Disconnect from the Internet and temporarily disable your anti-virus, script blocking and any real time protection programs before performing a scan.
  • When done, the SDFix report log will open in notepad and automatically be saved in the SDFix folder as Report.txt.
  • If SDFix is unable to run after rebooting from Safe Mode, run SDFix in either Mode, and type F, then press Enter for it to finish the final stage and produce the report.
  • Please copy and paste the contents of Report.txt in your next reply.
  • Be sure to renable you anti-virus and and other security programs before connecting to the Internet.
-- If the computer has been infected with the VirusAlert! malware warning from the clock and the Start Menu icons or drives are not visible, open the SDFix folder, right-click on either the XP_VirusAlert_Repair.inf or W2K VirusAlert_Repair.inf (depending on your version of Windows) and select Install from the Context menu. Then reboot to apply the changes.

"In a world where you can be anything, be yourself." ~ unknown

"Fall in love with someone who deserves your heart. Not someone who plays with it. Will Smith


#7 muzzles

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Posted 12 July 2009 - 12:10 AM

Thank you very much again


SDFix: Version 1.240
Run by Administrator on Sun 07/12/2009 at 12:53 AM

Microsoft Windows XP [Version 5.1.2600]
Running From: C:\SDFix

Checking Services :


Restoring Default Security Values
Restoring Default Hosts File

Rebooting


Checking Files :

No Trojan Files Found






Removing Temp Files

ADS Check :



Final Check :

catchme 0.3.1361.2 W2K/XP/Vista - rootkit/stealth malware detector by Gmer, http://www.gmer.net
Rootkit scan 2009-07-12 01:00:42
Windows 5.1.2600 Service Pack 3 NTFS

scanning hidden processes ...

scanning hidden services & system hive ...

scanning hidden registry entries ...

scanning hidden files ...

scan completed successfully
hidden processes: 0
hidden services: 0
hidden files: 0


Remaining Services :




Authorized Application Key Export:

[HKEY_LOCAL_MACHINE\system\currentcontrolset\services\sharedaccess\parameters\firewallpolicy\standardprofile\authorizedapplications\list]
"%windir%\\system32\\sessmgr.exe"="%windir%\\system32\\sessmgr.exe:*:enabled:@xpsp2res.dll,-22019"
"C:\\Program Files\\IncrediMail\\bin\\IncMail.exe"="C:\\Program Files\\IncrediMail\\bin\\IncMail.exe:*:Enabled:IncrediMail"
"C:\\Program Files\\IncrediMail\\bin\\ImApp.exe"="C:\\Program Files\\IncrediMail\\bin\\ImApp.exe:*:Enabled:IncrediMail"
"C:\\Program Files\\IncrediMail\\bin\\ImpCnt.exe"="C:\\Program Files\\IncrediMail\\bin\\ImpCnt.exe:*:Enabled:IncrediMail"
"C:\\Documents and Settings\\sondra\\Desktop\\magentic_install.exe"="C:\\Documents and Settings\\sondra\\Desktop\\magentic_install.exe:*:Enabled:IncrediMail Installer"
"%windir%\\Network Diagnostic\\xpnetdiag.exe"="%windir%\\Network Diagnostic\\xpnetdiag.exe:*:Enabled:@xpsp3res.dll,-20000"
"C:\\Documents and Settings\\sondra\\Local Settings\\Temp\\ImInstaller\\Magentic\\magentic_install.exe"="C:\\Documents and Settings\\sondra\\Local Settings\\Temp\\ImInstaller\\Magentic\\magentic_install.exe:*:Enabled:IncrediMail Installer"
"C:\\Program Files\\IncrediMail\\bin\\IncrediMail_Install.exe"="C:\\Program Files\\IncrediMail\\bin\\IncrediMail_Install.exe:*:Enabled:IncrediMail Installer"
"C:\\Documents and Settings\\sondra\\Local Settings\\Temp\\ImInstaller\\FreeSkin_Installer.exe"="C:\\Documents and Settings\\sondra\\Local Settings\\Temp\\ImInstaller\\FreeSkin_Installer.exe:*:Enabled:IncrediMail Installer"
"C:\\Documents and Settings\\sondra\\Local Settings\\Temp\\ImInstaller\\FreeEcardMovies_Installer.exe"="C:\\Documents and Settings\\sondra\\Local Settings\\Temp\\ImInstaller\\FreeEcardMovies_Installer.exe:*:Enabled:IncrediMail Installer"
"C:\\Program Files\\Bonjour\\mDNSResponder.exe"="C:\\Program Files\\Bonjour\\mDNSResponder.exe:*:Enabled:Bonjour"
"C:\\Program Files\\iTunes\\iTunes.exe"="C:\\Program Files\\iTunes\\iTunes.exe:*:Enabled:iTunes"
"C:\\Program Files\\Internet Explorer\\iexplore.exe"="C:\\Program Files\\Internet Explorer\\iexplore.exe:*:Enabled:Internet Explorer"

[HKEY_LOCAL_MACHINE\system\currentcontrolset\services\sharedaccess\parameters\firewallpolicy\domainprofile\authorizedapplications\list]
"%windir%\\system32\\sessmgr.exe"="%windir%\\system32\\sessmgr.exe:*:enabled:@xpsp2res.dll,-22019"
"%windir%\\Network Diagnostic\\xpnetdiag.exe"="%windir%\\Network Diagnostic\\xpnetdiag.exe:*:Enabled:@xpsp3res.dll,-20000"

Remaining Files :



Files with Hidden Attributes :

Tue 13 Nov 2007 31 A..H. --- "C:\WINDOWS\uccspecc.sys"
Sun 12 Jul 2009 237,568 A..H. --- "C:\Documents and Settings\LocalService\NTUSER.bak"
Sun 12 Jul 2009 237,568 A..H. --- "C:\Documents and Settings\NetworkService\NTUSER.bak"
Sun 12 Jul 2009 5,767,168 A..H. --- "C:\Documents and Settings\sondra\NTUSER.bak"
Sun 19 Apr 2009 145,920 ..SHR --- "C:\Program Files\BillP Studios\WinPatrol\Setup.exe"
Sat 13 Oct 2007 0 A.SH. --- "C:\Documents and Settings\All Users\DRM\Cache\Indiv01.tmp"
Sat 8 Sep 2007 262,144 A..H. --- "C:\Documents and Settings\LocalService\Local Settings\Application Data\Microsoft\Windows\UsrClass.bak"
Sat 8 Sep 2007 262,144 A..H. --- "C:\Documents and Settings\NetworkService\Local Settings\Application Data\Microsoft\Windows\UsrClass.bak"
Sat 11 Jul 2009 262,144 A..H. --- "C:\Documents and Settings\sondra\Local Settings\Application Data\Microsoft\Windows\UsrClass.bak"

Finished!

#8 rigel

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Posted 13 July 2009 - 02:02 PM

Let's continue with Dr.WebCureit

Before we start fixing anything you should print out these instructions or copy them to a NotePad file so they will be accessible. Some steps will require you to disconnect from the Internet or use Safe Mode and you will not have access to this page.

Please download DrWeb-CureIt and save it to your desktop. DO NOT perform a scan yet.

Reboot your computer in "Safe Mode" using the F8 method. To do this, restart your computer and after hearing your computer beep once during startup (but before the Windows icon appears) press the F8 key repeatedly. A menu will appear with several options. Use the arrow keys to navigate and select the option to run Windows in "Safe Mode".

Scan with Dr.Web CureIt as follows:
  • Double-click on launch.exe to open the program and click Start. (There is no need to update if you just downloaded the most current version
  • Read the Virus check by DrWeb scanner prompt and click Ok where asked to Start scan now? Allow the setup.exe to load if asked by any of your security programs.
  • The Express scan will automatically begin.
    (This is a short scan of files currently running in memory, boot sectors, and targeted folders).
  • If prompted to dowload the Full version Free Trial, ignore and click the X to close the window.
  • If an infected object is found, you will be prompted to move anything that cannot be cured. Click Yes to All. (This will move any detected files to the C:\Documents and Settings\userprofile\DoctorWeb\Quarantine folder if they can't be cured)
  • After the Express Scan is finished, put a check next to Complete scan to scan all local disks and removable media.
  • In the top menu, click Settings > Change settings, and unheck "Heuristic analysis" under the "Scanning" tab, then click Apply, Ok.
  • Back at the main window, click the green arrow "Start Scanning" button on the right under the Dr.Web logo.
  • Please be patient as this scan could take a long time to complete.
  • When the scan has finished, a message will be displayed at the bottom indicating if any viruses were found.
  • Click Select All, then choose Cure > Move incurable.
  • In the top menu, click file and choose save report list.
  • Save the DrWeb.csv report to your desktop.
  • Exit Dr.Web Cureit when done.
  • Important! Reboot your computer because it could be possible that files in use will be moved/deleted during reboot.
  • After reboot, post the contents of the log from Dr.Web in your next reply. (You can use Notepad to open the DrWeb.cvs report)

"In a world where you can be anything, be yourself." ~ unknown

"Fall in love with someone who deserves your heart. Not someone who plays with it. Will Smith


#9 marketboom

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Posted 13 July 2009 - 02:07 PM

Hey I had the same virus detected by my kaspersky and thanks a lot for all the information provided here, I am going to follow this and see if I can heal my system completely from malware and viruses.

#10 muzzles

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Posted 18 July 2009 - 09:56 AM

Thanks again for your help and sorry for the delay in my response.

SDFix.exe\SDFix\apps\Process.exe;C:\Documents and Settings\sondra\Desktop\SDFix.exe;Tool.Prockill;;
SDFix.exe;C:\Documents and Settings\sondra\Desktop;Archive contains infected objects;;
SmitfraudFix.exe\SmitfraudFix\Process.exe;C:\Documents and Settings\sondra\My Documents\Downloads\SmitfraudFix.exe;Tool.Prockill;;
SmitfraudFix.exe\SmitfraudFix\restart.exe;C:\Documents and Settings\sondra\My Documents\Downloads\SmitfraudFix.exe;Tool.ShutDown.14;;
SmitfraudFix.exe;C:\Documents and Settings\sondra\My Documents\Downloads;Archive contains infected objects;;
Process.exe;C:\Program Files\Mozilla Firefox\SmitfraudFix;Tool.Prockill;;
restart.exe;C:\Program Files\Mozilla Firefox\SmitfraudFix;Tool.ShutDown.14;;
Process.exe;C:\SDFix\apps;Tool.Prockill;;
Process.exe;C:\WINDOWS\system32;Tool.Prockill;;

#11 rigel

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Posted 18 July 2009 - 11:53 AM

Please update and rerun Malwarebytes - post its new log.

Please also rerun SuperAntiSpyware and post the fresh log. Thanks

"In a world where you can be anything, be yourself." ~ unknown

"Fall in love with someone who deserves your heart. Not someone who plays with it. Will Smith


#12 muzzles

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Posted 18 July 2009 - 03:04 PM

Malwarebytes' Anti-Malware 1.39
Database version: 2461
Windows 5.1.2600 Service Pack 3

7/18/2009 03:49:13
mbam-log-2009-07-18 (03-49-13).txt

Scan type: Full Scan (C:\|)
Objects scanned: 170582
Time elapsed: 1 hour(s), 25 minute(s), 6 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 0

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
(No malicious items detected)

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
(No malicious items detected)


Nothing found by Superantispyware

Thanks

#13 rigel

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Posted 18 July 2009 - 08:38 PM

Is Kaspersky still detecting any problems... if so, please post the full path of the files found Thanks!

"In a world where you can be anything, be yourself." ~ unknown

"Fall in love with someone who deserves your heart. Not someone who plays with it. Will Smith


#14 muzzles

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Posted 19 July 2009 - 09:49 PM

Rigel,

Nothing found. Thanks, what cured it or what happened?

Thanks

#15 rigel

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Posted 20 July 2009 - 08:05 AM

The combination of tools probably killed it. I would still run one further scan

Lets see if anything is left out there.

Please download ATF Cleaner by Atribune & save it to your desktop.
alternate download link DO NOT use yet.

Please download and install SUPERAntiSpyware Free
  • Double-click SUPERAntiSypware.exe and use the default settings for installation.
  • An icon will be created on your desktop. Double-click that icon to launch the program.
  • If asked to update the program definitions, click "Yes". If not, update the
    definitions before scanning by selecting "Check for Updates". (If you encounter
    any problems while downloading the updates, manually download them from
    here and
    unzip into the program's folder.
    )
  • Under the "Configuration and Preferences", click the Preferences... button.
  • Click the "General and Startup" tab, and under
    Start-up Options, make sure "Start SUPERAntiSpyware when Windows starts" box is unchecked.
  • Click the "Scanning Control" tab, and under Scanner
    Options
    , make sure the following are checked (leave all others unchecked):
    • Close browsers before scanning.
    • Scan for tracking cookies.
    • Terminate memory threats before quarantining.
  • Click the "Close" button to leave the control center screen and exit the program.
  • Do not run a scan just yet.
Reboot your computer in "Safe Mode" using the F8 method. To do this, restart your computer and after hearing your computer beep once during startup (but before the Windows icon appears) press the F8 key repeatedly. A menu will appear with several options. Use the arrow keys to navigate and select the option to run Windows in "Safe Mode".

Double-click ATF-Cleaner.exe to run the program.
  • Under Main "Select Files to Delete" choose:
    Select All.
  • Click the Empty Selected button.
  • If you use Firefox browser click Firefox at the top and choose: Select All
  • Click the Empty Selected button.
    If you would like to keep your saved passwords, please click No at the prompt.
  • If you use Opera browser click Opera at the top and choose: Select All
  • Click the Empty Selected button.
    If you would like to keep your saved passwords, please click No at the prompt.
  • Click Exit on the Main menu to close the program.
Note: On Vista, "Windows Temp" is disabled. To empty "Windows Temp"

ATF-Cleaner must be "Run as an Administrator".

Scan with SUPERAntiSpyware as follows:
  • Launch the program and back on the main screen, under "Scan for Harmful Software" click Scan your computer.
  • On the left, make sure you check C:\Fixed Drive.
  • On the right, under "Complete Scan", choose Perform Complete Scan and click "Next".
  • After the scan is complete, a Scan Summary box will appear with potentially harmful items that were detected. Click "OK".
  • Make sure everything has a checkmark next to it and click "Next".
  • A notification will appear that "Quarantine and Removal is Complete". Click "OK" and then click the "Finish" button to return to the main menu.
  • If asked if you want to reboot, click "Yes" and reboot normally.
  • To retrieve the removal information after reboot, launch SUPERAntispyware again.
    • Click Preferences, then click the Statistics/Logs tab.
    • Under Scanner Logs, double-click SUPERAntiSpyware Scan Log.
    • If there are several logs, click the current dated log and press View log. A text file will open in your default text editor.
    • Please copy and paste the Scan Log results in your next reply.
  • Click Close to exit the program.

"In a world where you can be anything, be yourself." ~ unknown

"Fall in love with someone who deserves your heart. Not someone who plays with it. Will Smith





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