Jump to content


 


Register a free account to unlock additional features at BleepingComputer.com
Welcome to BleepingComputer, a free community where people like yourself come together to discuss and learn how to use their computers. Using the site is easy and fun. As a guest, you can browse and view the various discussions in the forums, but can not create a new topic or reply to an existing one unless you are logged in. Other benefits of registering an account are subscribing to topics and forums, creating a blog, and having no ads shown anywhere on the site.


Click here to Register a free account now! or read our Welcome Guide to learn how to use this site.

Photo

Return of the virus [Moved]


  • Please log in to reply
17 replies to this topic

#1 Hakrim

Hakrim

  • Members
  • 43 posts
  • OFFLINE
  •  
  • Local time:12:16 AM

Posted 11 July 2009 - 03:55 PM

A couple of months ago I posted about a problem I had with malware preventing me from opening norton and spybot as well as annoying browser redirects when using google. Here is the thread. http://www.bleepingcomputer.com/forums/ind...p;#entry1270844

I got some great help and was able to fix all the problems. Well now, I don't know how it happened but the SAME EXACT problem is back. So what I want to know, can I fix the problem by just repeating the steps in that thread, or do I have to to do it step by step again with all the posting of various logs?

BC AdBot (Login to Remove)

 


#2 Orange Blossom

Orange Blossom

    OBleepin Investigator


  • Moderator
  • 36,912 posts
  • OFFLINE
  •  
  • Gender:Not Telling
  • Location:Bloomington, IN
  • Local time:01:16 AM

Posted 12 July 2009 - 02:32 PM

As no logs have been posted, I am shifting this topic from the specialized HiJack This forum to the Am I Infected forum.

==>PLEASE DO NOT NOW POST LOGS<== unless a log is specifically requested.
Help us help you. If HelpBot replies, you MUST follow step 1 in its reply so we know you need help.

Orange Blossom

An ounce of prevention is worth a pound of cure

SpywareBlaster, WinPatrol Plus, ESET Smart Security, Malwarebytes' Anti-Malware, NoScript Firefox ext., Norton noscript

#3 Hakrim

Hakrim
  • Topic Starter

  • Members
  • 43 posts
  • OFFLINE
  •  
  • Local time:12:16 AM

Posted 14 July 2009 - 11:59 AM

Is bumping allowed? I'd just don't want my question to get buried.

#4 quietman7

quietman7

    Bleepin' Janitor


  • Global Moderator
  • 51,289 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Virginia, USA
  • Local time:01:16 AM

Posted 14 July 2009 - 02:02 PM

Please download Malwarebytes Anti-Malware (v1.39) and save it to your desktop.
alternate download link 1
alternate download link 2

MBAM may "make changes to your registry" as part of its disinfection routine. If using other security programs that detect registry changes (ie Spybot's Teatimer), they may interfere or alert you. Temporarily disable such programs or permit them to allow the changes.
  • Make sure you are connected to the Internet.
  • Double-click on mbam-setup.exe to install the application.
  • When the installation begins, follow the prompts and do not make any changes to default settings.
  • When installation has finished, make sure you leave both of these checked:
    • Update Malwarebytes' Anti-Malware
    • Launch Malwarebytes' Anti-Malware
  • Then click Finish.
MBAM will automatically start and you will be asked to update the program before performing a scan.
  • If an update is found, the program will automatically update itself. Press the OK button to close that box and continue.
  • If you encounter any problems while downloading the definition updates, manually download them from here and just double-click on mbam-rules.exe to install.
On the Scanner tab:
  • Make sure the "Perform Quick Scan" option is selected.
  • Then click on the Scan button.
  • If asked to select the drives to scan, leave all the drives selected and click on the Start Scan button.
  • The scan will begin and "Scan in progress" will show at the top. It may take some time to complete so please be patient.
  • When the scan is finished, a message box will say "The scan completed successfully. Click 'Show Results' to display all objects found".
  • Click OK to close the message box and continue with the removal process.
Back at the main Scanner screen:
  • Click on the Show Results button to see a list of any malware that was found.
  • Make sure that everything is checked, and click Remove Selected.
  • When removal is completed, a log report will open in Notepad.
  • The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
  • Copy and paste the contents of that report in your next reply. Be sure to post the complete log to include the top portion which shows MBAM's database version and your operating system.
  • Exit MBAM when done.
Note: If MBAM encounters a file that is difficult to remove, you will be asked to reboot your computer so MBAM can proceed with the disinfection process. If asked to restart the computer, please do so immediately. Failure to reboot normally (not into safe mode) will prevent MBAM from removing all the malware.

-- If Malwarebytes Anti-Malware results in any error messages, please refer to Fixes for common problems and Error Codes. Some issues with errors can be related to malware infection but others are not.

-- Some types of malware will disable Malwarebytes Anti-Malware and other security tools. If MBAM will not install, try renaming it first.
  • Right-click on the mbam-setup.exe file file and rename it to mysetup.exe.
  • Double-click on mysetup.exe to start the installation.
  • If that did not work, then try renaming and changing the file extension. <- click this link if you do not see the file extension
  • Right-click on the mbam-setup.exe file, rename it to mysetup and change the .exe extension to .scr, .com, .pif, or .bat.
  • Then double-click on mysetup.scr (or whatever extension you renamed it) to begin installation.
If after installation, MBAM will not run, open the Malwarebytes' Anti-Malware folder in Program Files.
  • Right-click on mbam.exe, rename it to myscan.exe.
  • Double-click on myscan.exe to launch the program.
  • If that did not work, then try renaming and change the .exe extension in the same way as noted above.
  • Double-click on myscan.scr (or whatever extension you renamed it) to launch the program.
If using Windows Vista, refer to How to Change a File Extension in Windows Vista.
.
.
Windows Insider MVP 2017-2018
Microsoft MVP Reconnect 2016
Microsoft MVP Consumer Security 2007-2015 kO7xOZh.gif
Member of UNITE, Unified Network of Instructors and Trusted Eliminators

If I have been helpful & you'd like to consider a donation, click 38WxTfO.gif

#5 Hakrim

Hakrim
  • Topic Starter

  • Members
  • 43 posts
  • OFFLINE
  •  
  • Local time:12:16 AM

Posted 14 July 2009 - 03:48 PM

Malwarebytes' Anti-Malware 1.39
Database version: 2421
Windows 5.1.2600 Service Pack 2

7/14/2009 3:33:09 PM
mbam-log-2009-07-14 (15-33-09).txt

Scan type: Quick Scan
Objects scanned: 88659
Time elapsed: 2 minute(s), 44 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 0
Registry Data Items Infected: 9
Folders Infected: 0
Files Infected: 2

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
(No malicious items detected)

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\Tcpip\Parameters\NameServer (Trojan.DNSChanger) -> Data: 85.255.112.210,85.255.112.65 -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\Tcpip\Parameters\Interfaces\{6bd6da1a-107b-4500-a64f-53eedf0b0274}\NameServer (Trojan.DNSChanger) -> Data: 85.255.112.210,85.255.112.65 -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\Tcpip\Parameters\Interfaces\{aff03994-6bab-46b8-b0cb-c7cd15ad5e33}\NameServer (Trojan.DNSChanger) -> Data: 85.255.112.210,85.255.112.65 -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SYSTEM\ControlSet002\Services\Tcpip\Parameters\NameServer (Trojan.DNSChanger) -> Data: 85.255.112.210,85.255.112.65 -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SYSTEM\ControlSet002\Services\Tcpip\Parameters\Interfaces\{6bd6da1a-107b-4500-a64f-53eedf0b0274}\NameServer (Trojan.DNSChanger) -> Data: 85.255.112.210,85.255.112.65 -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SYSTEM\ControlSet002\Services\Tcpip\Parameters\Interfaces\{aff03994-6bab-46b8-b0cb-c7cd15ad5e33}\NameServer (Trojan.DNSChanger) -> Data: 85.255.112.210,85.255.112.65 -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SYSTEM\ControlSet004\Services\Tcpip\Parameters\NameServer (Trojan.DNSChanger) -> Data: 85.255.112.210,85.255.112.65 -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SYSTEM\ControlSet004\Services\Tcpip\Parameters\Interfaces\{6bd6da1a-107b-4500-a64f-53eedf0b0274}\NameServer (Trojan.DNSChanger) -> Data: 85.255.112.210,85.255.112.65 -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SYSTEM\ControlSet004\Services\Tcpip\Parameters\Interfaces\{aff03994-6bab-46b8-b0cb-c7cd15ad5e33}\NameServer (Trojan.DNSChanger) -> Data: 85.255.112.210,85.255.112.65 -> Quarantined and deleted successfully.

Folders Infected:
(No malicious items detected)

Files Infected:
c:\WINDOWS\Tasks\{5B57CF47-0BFA-43c6-ACF9-3B3653DCADBA}.job (Trojan.FakeAlert) -> Quarantined and deleted successfully.
C:\WINDOWS\system32\MSIVXcount (Trojan.Agent) -> Delete on reboot.

#6 quietman7

quietman7

    Bleepin' Janitor


  • Global Moderator
  • 51,289 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Virginia, USA
  • Local time:01:16 AM

Posted 14 July 2009 - 04:35 PM

Now rescan again with Malwarebytes Anti-Malware but this time perform a Full Scan in normal mode and check all items found for removal. Don't forgot to check for database definition updates through the program's interface (preferable method) before scanning and to reboot afterwards. Failure to reboot normally (not into safe mode) will prevent MBAM from removing all the malware. When done, click the Logs tab and copy/paste the contents of the new report in your next reply.
.
.
Windows Insider MVP 2017-2018
Microsoft MVP Reconnect 2016
Microsoft MVP Consumer Security 2007-2015 kO7xOZh.gif
Member of UNITE, Unified Network of Instructors and Trusted Eliminators

If I have been helpful & you'd like to consider a donation, click 38WxTfO.gif

#7 Hakrim

Hakrim
  • Topic Starter

  • Members
  • 43 posts
  • OFFLINE
  •  
  • Local time:12:16 AM

Posted 15 July 2009 - 11:33 AM

Malwarebytes' Anti-Malware 1.39
Database version: 2433
Windows 5.1.2600 Service Pack 2

7/15/2009 11:15:40 AM
mbam-log-2009-07-15 (11-15-40).txt

Scan type: Full Scan (C:\|D:\|E:\|)
Objects scanned: 177191
Time elapsed: 20 minute(s), 31 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 1

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
(No malicious items detected)

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
C:\WINDOWS\system32\MSIVXcount (Trojan.Agent) -> Delete on reboot.

#8 quietman7

quietman7

    Bleepin' Janitor


  • Global Moderator
  • 51,289 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Virginia, USA
  • Local time:01:16 AM

Posted 15 July 2009 - 11:51 AM

Please download and scan with Dr.Web CureIt - alternate download link.
Follow these instructions for performing a scan in "safe mode".
If you cannot boot into safe mode, then perform your scan in normal mode. Be aware, this scan could take a long time to complete.
-- Post the log in your next reply. If you can't find the log, try to write down what was detected/removed before exiting Dr.WebCureIt so you can provide that information.

IMPORTANT NOTE: One or more of the identified infections (MSIVXcount) is related to a nasty rootkit component. Rootkits, backdoor Trojans, Botnets, and IRCBots are very dangerous because they compromise system integrity by making changes that allow it to by used by the attacker for malicious purposes. Rootkits are used by Trojans to conceal its presence (hide from view) in order to prevent detection of an attacker's software and make removal more difficult. Many rootkits can hook into the Windows 32-bit kernel, and patch several APIs to hide new registry keys and files they install. They can disable your anti-virus and security tools to prevent detection and removal. Remote attackers use backdoors as a means of accessing and taking control of a computer that bypasses security mechanisms. This type of exploit allows them to steal sensitive information like passwords, personal and financial data which is send back to the hacker. To learn more about these types of infections, you can refer to:If your computer was used for online banking, has credit card information or other sensitive data on it, you should disconnect from the Internet until your system is fully cleaned. All passwords should be changed immediately to include those used for banking, email, eBay, paypal and online forums. You should consider them to be compromised and change each password using a clean computer, not the infected one. If not, an attacker may get the new passwords and transaction information. If using a router, you need to reset it with a strong logon/password so the malware cannot gain control before connect again. Banking and credit card institutions should be notified of the possible security breach. Because your computer was compromised please read:Although the infection has been identified and may be removed, your PC has likely been compromised and there is no way to be sure the computer can ever be trusted again. It is dangerous and incorrect to assume the computer is secure even if the malware appears to have been removed. In some instances an infection may have caused so much damage to your system that it cannot be completely cleaned or repaired so you can never be sure that you have completely removed a rootkit. The malware may leave so many remnants behind that security tools cannot find them. Tools that claim to be able to remove rootkits cannot guarantee that all traces of it will be removed. Many experts in the security community believe that once infected with this type of malware, the best course of action is to wipe the drive clean, reformat and reinstall the OS. Please read:
.
.
Windows Insider MVP 2017-2018
Microsoft MVP Reconnect 2016
Microsoft MVP Consumer Security 2007-2015 kO7xOZh.gif
Member of UNITE, Unified Network of Instructors and Trusted Eliminators

If I have been helpful & you'd like to consider a donation, click 38WxTfO.gif

#9 Hakrim

Hakrim
  • Topic Starter

  • Members
  • 43 posts
  • OFFLINE
  •  
  • Local time:12:16 AM

Posted 15 July 2009 - 02:46 PM

msivxtjinawrcsfossdaqqltqhnkvquajruwu.sys - BackDoor.Tdss.223 - Deleted

Mediaviewer.exe - BackDoor.Tss.119 - Deleted

RegUBP2b-Administrator.reg - Trojan.StartPage.1505 - Deleted

#10 quietman7

quietman7

    Bleepin' Janitor


  • Global Moderator
  • 51,289 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Virginia, USA
  • Local time:01:16 AM

Posted 15 July 2009 - 08:57 PM

Please download Rooter.exe and save to your desktop.
  • Double-click on Rooter.exe to start the tool. If using Vista, right-click and Run as Administrator...
  • A DOS window will appear and show the scan progress.
  • If you receive a Windows - No Disk error message, click Continue.
  • Once the scan is complete, a notepad file (Rooter.txt) containing the report will open and Rooter will automatically close.
  • A log will also be saved at %systemdrive%\Rooter.txt (where %systemdrive% is usually C: or the drive that you have Windows installed).
  • Copy and paste the contents of Rooter.txt in your next reply.
Also let me know how your computer is running and if there are any more reports/signs of infection.
.
.
Windows Insider MVP 2017-2018
Microsoft MVP Reconnect 2016
Microsoft MVP Consumer Security 2007-2015 kO7xOZh.gif
Member of UNITE, Unified Network of Instructors and Trusted Eliminators

If I have been helpful & you'd like to consider a donation, click 38WxTfO.gif

#11 Hakrim

Hakrim
  • Topic Starter

  • Members
  • 43 posts
  • OFFLINE
  •  
  • Local time:12:16 AM

Posted 16 July 2009 - 11:57 PM

The problems seem to be fixed. The redirects have stopped and Norton is accessible once again. Should I still bother to download rooter?

#12 quietman7

quietman7

    Bleepin' Janitor


  • Global Moderator
  • 51,289 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Virginia, USA
  • Local time:01:16 AM

Posted 17 July 2009 - 07:45 AM

Yes it won't hurt to do another scan to see if anything else is lurking.
.
.
Windows Insider MVP 2017-2018
Microsoft MVP Reconnect 2016
Microsoft MVP Consumer Security 2007-2015 kO7xOZh.gif
Member of UNITE, Unified Network of Instructors and Trusted Eliminators

If I have been helpful & you'd like to consider a donation, click 38WxTfO.gif

#13 Hakrim

Hakrim
  • Topic Starter

  • Members
  • 43 posts
  • OFFLINE
  •  
  • Local time:12:16 AM

Posted 17 July 2009 - 03:01 PM

Rooter.exe (v1.0.2) by Eric_71
.
SeDebugPrivilege granted successfully ...
.
Windows XP . (5.1.2600) Service Pack 2
[32_bits] - x86 Family 17 Model 3 Stepping 1, AuthenticAMD
.
[wscsvc] (Security Center) RUNNING (state:4)
[SharedAccess] RUNNING (state:4)
Windows Firewall -> Enabled
.
Internet Explorer 6.0.2900.2180
.
C:\ [Fixed-NTFS] .. ( Total:231 Go - Free:207 Go )
D:\ [Fixed-FAT32] .. ( Total:1 Go - Free:0 Go )
E:\ [CD_Rom]
.
Scan : 14:59.58
Path : C:\Documents and Settings\Administrator\Desktop\Rooter.exe
User : Administrator ( Administrator -> YES )
.
----------------------\\ Processes
.
Locked [System Process] (0)
______ System (4)
______ \SystemRoot\System32\smss.exe (1156)
______ \??\C:\WINDOWS\system32\csrss.exe (1284)
______ \??\C:\WINDOWS\system32\winlogon.exe (1316)
______ C:\WINDOWS\system32\services.exe (1360)
______ C:\WINDOWS\system32\lsass.exe (1372)
______ C:\WINDOWS\System32\svchost.exe (1544)
______ C:\WINDOWS\system32\Ati2evxx.exe (1580)
______ C:\WINDOWS\system32\svchost.exe (1600)
______ c:\Program Files\Hewlett-Packard\Drive Encryption\HpFkCrypt.exe (1680)
______ C:\WINDOWS\system32\svchost.exe (1736)
______ C:\WINDOWS\System32\svchost.exe (1796)
______ C:\WINDOWS\system32\svchost.exe (1968)
______ C:\WINDOWS\system32\Ati2evxx.exe (2024)
______ C:\WINDOWS\system32\svchost.exe (136)
______ C:\WINDOWS\system32\spoolsv.exe (572)
______ C:\WINDOWS\System32\SCardSvr.exe (704)
______ c:\Program Files\Hewlett-Packard\IAM\Bin\AsGHost.exe (1060)
______ C:\WINDOWS\Explorer.EXE (1172)
______ C:\WINDOWS\system32\AccelerometerSt.Exe (448)
______ C:\Program Files\Hewlett-Packard\HP ProtectTools Security Manager\PTHOSTTR.EXE (196)
______ C:\Program Files\Synaptics\SynTP\SynTPEnh.exe (732)
______ C:\Program Files\Hewlett-Packard\HP Wireless Assistant\HPWAMain.exe (756)
______ C:\Program Files\Hewlett-Packard\HP Quick Launch Buttons\QlbCtrl.exe (776)
______ C:\Program Files\Analog Devices\Core\smax4pnp.exe (932)
______ C:\Program Files\HP\HP Software Update\HPWuSchd2.exe (948)
______ C:\Program Files\Java\jre6\bin\jusched.exe (1024)
______ C:\Program Files\ActivIdentity\ActivClient\accrdsub.exe (1008)
______ C:\Program Files\iTunes\iTunesHelper.exe (1056)
______ C:\WINDOWS\system32\ctfmon.exe (1080)
______ C:\Program Files\Spybot - Search & Destroy\TeaTimer.exe (1188)
______ C:\Program Files\HP\Digital Imaging\bin\hpqtra08.exe (1732)
______ C:\Program Files\HP\Digital Imaging\bin\hpqSTE08.exe (728)
______ C:\WINDOWS\system32\svchost.exe (1756)
______ C:\WINDOWS\system32\msdtc.exe (824)
______ c:\Program Files\ActivIdentity\ActivClient\accoca.exe (1764)
______ C:\WINDOWS\system32\agrsmsvc.exe (1728)
______ C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe (1996)
______ C:\Program Files\Bonjour\mDNSResponder.exe (2056)
______ c:\Program Files\Hewlett-Packard\HP ProtectTools Security Manager\PTChangeFilterService.exe (2108)
______ C:\Program Files\Java\jre6\bin\jqs.exe (2288)
______ C:\Program Files\Norton AntiVirus\Engine\16.5.0.134\ccSvcHst.exe (2328)
______ C:\WINDOWS\system32\svchost.exe (2508)
______ C:\WINDOWS\system32\mqsvc.exe (2860)
______ C:\WINDOWS\system32\mqtgsvc.exe (3732)
______ C:\Program Files\Hewlett-Packard\Shared\hpqwmiex.exe (3920)
______ c:\Program Files\ATI Technologies\ATI.ACE\Core-Static\MOM.exe (4012)
______ c:\Program Files\ATI Technologies\ATI.ACE\Core-Static\ccc.exe (1960)
______ C:\Program Files\Norton AntiVirus\Engine\16.5.0.134\ccSvcHst.exe (2640)
______ C:\WINDOWS\system32\wbem\wmiprvse.exe (2660)
______ C:\Program Files\iPod\bin\iPodService.exe (2936)
______ C:\WINDOWS\System32\alg.exe (3932)
______ C:\Program Files\Hewlett-Packard\HP Quick Launch Buttons\Com4QLBEx.exe (2740)
______ C:\Program Files\HP\Digital Imaging\Product Assistant\bin\hprblog.exe (3176)
______ C:\Program Files\Hewlett-Packard\Shared\HpqToaster.exe (952)
______ C:\WINDOWS\system32\wuauclt.exe (5436)
______ C:\WINDOWS\system32\wbem\wmiprvse.exe (5448)
______ C:\WINDOWS\system32\WISPTIS.EXE (7732)
______ C:\Program Files\uTorrent\uTorrent.exe (9440)
______ C:\Program Files\Mozilla Firefox\firefox.exe (9612)
______ C:\Documents and Settings\Administrator\Desktop\Rooter.exe (11888)
.
----------------------\\ Device\Harddisk0\
.
\Device\Harddisk0 [Sectors : 63 x 512 Bytes]
.
\Device\Harddisk0\Partition1 --[ MBR ]-- (Start_Offset:32256 | Length:248970968064)
\Device\Harddisk0\Partition2 (Start_Offset:248979225600 | Length:1077511680)
.
----------------------\\ Scheduled Tasks
.
C:\WINDOWS\Tasks\Ad-Aware Update (Weekly).job
C:\WINDOWS\Tasks\AppleSoftwareUpdate.job
C:\WINDOWS\Tasks\desktop.ini
C:\WINDOWS\Tasks\SA.DAT
C:\WINDOWS\Tasks\WGASetup.job
.
----------------------\\ Registry
.
.
----------------------\\ Files & Folders
.
----------------------\\ Scan completed at 15:00.14
.
C:\Rooter$\Rooter_1.txt - (17/07/2009 | 15:00.14)

#14 quietman7

quietman7

    Bleepin' Janitor


  • Global Moderator
  • 51,289 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Virginia, USA
  • Local time:01:16 AM

Posted 17 July 2009 - 05:11 PM

If there are no more problems or signs of infection, you should Create a New Restore Point to prevent possible reinfection from an old one. Some of the malware you picked up could have been backed up, renamed and saved in System Restore. Since this is a protected directory your tools cannot access to delete these files, they sometimes can reinfect your system if you accidentally use an old restore point. Setting a new restore point AFTER cleaning your system will help prevent this and enable your computer to "roll-back" to a clean working state.

The easiest and safest way to do this is:
  • Go to Start > Programs > Accessories > System Tools and click "System Restore".
  • Choose the radio button marked "Create a Restore Point" on the first screen then click "Next". Give the R.P. a name, then click "Create". The new point will be stamped with the current date and time. Keep a log of this so you can find it easily should you need to use System Restore.
  • Then use Disk Cleanup to remove all but the most recently created Restore Point.
  • Go to Start > Run and type: Cleanmgr
  • Click "Ok". Disk Cleanup will scan your files for several minutes, then open.
  • Click the "More Options" tab, then click the "Clean up" button under System Restore.
  • Click Ok. You will be prompted with "Are you sure you want to delete all but the most recent restore point?"
  • Click Yes, then click Ok.
  • Click Yes again when prompted with "Are you sure you want to perform these actions?"
  • Disk Cleanup will remove the files and close automatically.
Vista users can refer to these links: Create a New Restore Point in Vista and Disk Cleanup in Vista.
.
.
Windows Insider MVP 2017-2018
Microsoft MVP Reconnect 2016
Microsoft MVP Consumer Security 2007-2015 kO7xOZh.gif
Member of UNITE, Unified Network of Instructors and Trusted Eliminators

If I have been helpful & you'd like to consider a donation, click 38WxTfO.gif

#15 Hakrim

Hakrim
  • Topic Starter

  • Members
  • 43 posts
  • OFFLINE
  •  
  • Local time:12:16 AM

Posted 20 July 2009 - 01:41 PM

What if I can't find 'system restore' under Accessories? Is there another way to access it?




0 user(s) are reading this topic

0 members, 0 guests, 0 anonymous users