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Always opens to blue screen


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11 replies to this topic

#1 jackonbike

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Posted 11 July 2009 - 03:17 PM

Hello to forum members.
My Dell laptop will only startup in safe mode now. Normal startups result in blue screen. I was on yahoo Wednesday night when computer froze, and on startup went right to blue screen. I can't run McAfee or spybot in safe mode, so not sure how to find/eradicate whatever is now in system.

I have tried doing system restore, but "there are currently no restore points available" according to System Restore.

Microsoft XP professional
service pack 3

any help is appreciated.

Regards, Jack

now machine opens to desktop but no response to mouse or ctrl-alt-delete.
Still works fine in safe mode.

Edited by jackonbike, 11 July 2009 - 10:25 PM.


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#2 garmanma

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Posted 12 July 2009 - 07:07 PM

Welcome to BC
Using safe mode w/networking, try SAS


SAS,may take a long time to scan
Please download and scan with SUPERAntiSpyware Free
  • Double-click SUPERAntiSypware.exe and use the default settings for installation.
  • An icon will be created on your desktop. Double-click that icon to launch the program.
  • If asked to update the program definitions, click "Yes". If not, update the definitions before scanning by selecting "Check for Updates". (If you encounter any problems while downloading the updates, manually download them from here. Double-click on the hyperlink for Download Installer and save SASDEFINITIONS.EXE to your desktop. Then double-click on SASDEFINITIONS.EXE to install the definitions.)
  • In the Main Menu, click the Preferences... button.
  • Click the "General and Startup" tab, and under Start-up Options, make sure "Start SUPERAntiSpyware when Windows starts" box is unchecked.
  • Click the "Scanning Control" tab, and under Scanner Options, make sure the following are checked (leave all others unchecked):
    • Close browsers before scanning.
    • Scan for tracking cookies.
    • Terminate memory threats before quarantining.
  • Click the "Close" button to leave the control center screen and exit the program.
  • Do not run a scan just yet.
Reboot your computer in "Safe Mode" using the F8 method. To do this, restart your computer and after hearing your computer beep once during startup (but before the Windows icon appears) press the F8 key repeatedly. A menu will appear with several options. Use the arrow keys to navigate and select the option to run Windows in "Safe Mode".

Scan with SUPERAntiSpyware as follows:
  • Launch the program and back on the main screen, under "Scan for Harmful Software" click Scan your computer.
  • On the left, make sure you check C:\Fixed Drive.
  • On the right, under "Complete Scan", choose Perform Complete Scan and click "Next".
  • After the scan is complete, a Scan Summary box will appear with potentially harmful items that were detected. Click "OK".
  • Make sure everything has a checkmark next to it and click "Next".
  • A notification will appear that "Quarantine and Removal is Complete". Click "OK" and then click the "Finish" button to return to the main menu.
  • If asked if you want to reboot, click "Yes" and reboot normally.
  • To retrieve the removal information after reboot, launch SUPERAntispyware again.
    • Click Preferences, then click the Statistics/Logs tab.
    • Under Scanner Logs, double-click SUPERAntiSpyware Scan Log.
    • If there are several logs, click the current dated log and press View log. A text file will open in your default text editor.
    • Please copy and paste the Scan Log results in your next reply.
  • Click Close to exit the program.

Mark
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why won't my laptop work?

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#3 jackonbike

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Posted 13 July 2009 - 08:15 AM

SAS installer failing to open completely.upon renaming it it stopped, saying my administrator doesn't allow this type of install.
1. Do we have different admin priveleges in safe mode?
2. Is there a different software I should use?

#4 garmanma

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Posted 13 July 2009 - 07:05 PM

Try running Mbam in safe mode

The process of cleaning your computer may require you to temporarily disable some security programs. If you are using SpyBot Search and Destroy, please refer to Note 2 at the bottom of this page.

Please download Malwarebytes Anti-Malware and save it to your desktop.
alternate download link 1
alternate download link 2
  • Make sure you are connected to the Internet.
  • Double-click on mbam-setup.exe to install the application.
  • When the installation begins, follow the prompts and do not make any changes to default settings.
  • When installation has finished, make sure you leave both of these checked:
    • Update Malwarebytes' Anti-Malware
    • Launch Malwarebytes' Anti-Malware
  • Then click Finish.
MBAM will automatically start and you will be asked to update the program before performing a scan.
  • If an update is found, the program will automatically update itself.
  • Press the OK button to close that box and continue.
  • If you encounter any problems while downloading the updates, manually download them from here and just double-click on mbam-rules.exe to install.
On the Scanner tab:
  • Make sure the "Perform Quick Scan" option is selected.
  • Then click on the Scan button.
  • If asked to select the drives to scan, leave all the drives selected and click on the Start Scan button.
  • The scan will begin and "Scan in progress" will show at the top. It may take some time to complete so please be patient.
  • When the scan is finished, a message box will say "The scan completed successfully. Click 'Show Results' to display all objects found".
  • Click OK to close the message box and continue with the removal process.
Back at the main Scanner screen:
  • Click on the Show Results button to see a list of any malware that was found.
  • Make sure that everything is checked, and click Remove Selected.
  • When removal is completed, a log report will open in Notepad.
  • The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
  • Copy and paste the contents of that report in your next reply and exit MBAM.
Note:
-- If MBAM encounters a file that is difficult to remove, you may be asked to reboot your computer so it can proceed with the disinfection process. Regardless if prompted to restart the computer or not, please do so immediately. Failure to reboot normally (not into safe mode) will prevent MBAM from removing all the malware.

Note 2:
-- MBAM may make changes to your registry as part of its disinfection routine. If you're using other security programs that detect registry changes (like Spybot's Teatimer), they may interfere with the fix or alert you after scanning with MBAM. Please disable such programs until disinfection is complete or permit them to allow the changes. To disable these programs, please view this topic: How To Temporarily Disable Your Anti-virus, Firewall And Anti-malware Programs
Mark
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why won't my laptop work?

Having grandkids is God's way of giving you a 2nd chance because you were too busy working your butt off the 1st time around
Do not send me PMs with problems that should be posted in the forums. Keep it in the forums, so everyone benefits
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#5 jackonbike

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Posted 14 July 2009 - 09:14 AM

mbam opens, i see the hourglass for a few seconds, then disappears. I can see mbam in task manager list of processes, but nothing is showing on desktop, waited half an hour just to make sure.

#6 garmanma

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Posted 14 July 2009 - 07:28 PM

Some types of malware will disable Malwarebytes Anti-Malware and other security tools. If MBAM will not install, try renaming it first.
  • Right-click on the mbam-setup.exe file file and rename it to mysetup.exe.
  • Double-click on mysetup.exe to start the installation.
  • If that did not work, then try renaming and changing the file extension. <- click this link if you do not see the file extension
  • Right-click on the mbam-setup.exe file, rename it to mysetup and change the .exe extension to .scr, .com, .pif, or .bat.
  • Then double-click on mysetup.scr (or whatever extension you renamed it) to begin installation.
If after installation, MBAM will not run, open the Malwarebytes' Anti-Malware folder in Program Files.
  • Right-click on mbam.exe, rename it to myscan.exe.
  • Double-click on myscan.exe to launch the program.
  • If that did not work, then try renaming and change the .exe extension in the same way as noted above.
  • Double-click on myscan.scr (or whatever extension you renamed it) to launch the program.
If using Windows Vista, refer to How to Change a File Extension in Windows Vista.

Be sure to update MBAM through the program's interface (preferable method) or manually download the definition updates and just double-click on mbam-rules.exe to install. Then perform a Quick Scan in normal mode and check all items found for removal. Don't forgot to reboot afterwards. Failure to reboot normally (not into safe mode) will prevent MBAM from removing all the malware. When done, click the Logs tab and copy/paste the contents of the report in your next reply.

Note: MBAM uses Inno Setup instead of the Windows Installer Service to install the program. If installation fails in normal mode, try installing in safe mode. Doing this is usually not advised as MBAM is designed to be at full power when running in normal mode and loses some effectiveness for detection & removal when used in safe mode. For optimal removal, normal mode is recommended so it does not limit the abilities of MBAM. Therefore, after completing a scan it is recommended to uninstall MBAM, then reinstall it in normal mode and perform another Quick Scan.
Mark
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why won't my laptop work?

Having grandkids is God's way of giving you a 2nd chance because you were too busy working your butt off the 1st time around
Do not send me PMs with problems that should be posted in the forums. Keep it in the forums, so everyone benefits
Become a BleepingComputer fan: Facebook and Twitter

#7 jackonbike

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Posted 16 July 2009 - 07:52 AM

doubleclicking on mbam brings up hourglass momentarily, maybe 3-8 seconds, but hourglass goes away. task manager shows Mem Usage by mbam (or myscan on my second attempt) with no cpu usage (unless cpu usage is not measured in safe mode).

renaming mbam doesn't seem to be having any effect on its being able to open up.

any other options before i go looking for a ballpeen hammer?

#8 garmanma

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Posted 16 July 2009 - 05:48 PM

Please download and run Process Explorer

http://technet.microsoft.com/en-us/sysinte...s/bb896653.aspx

Under file and save as, create a log and post here

copy and paste into a reply
Mark
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why won't my laptop work?

Having grandkids is God's way of giving you a 2nd chance because you were too busy working your butt off the 1st time around
Do not send me PMs with problems that should be posted in the forums. Keep it in the forums, so everyone benefits
Become a BleepingComputer fan: Facebook and Twitter

#9 jackonbike

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Posted 16 July 2009 - 09:08 PM

Process PID CPU Description Company Name
System Idle Process 0 99.23
Interrupts n/a Hardware Interrupts
DPCs n/a Deferred Procedure Calls
System 4
smss.exe 700 Windows NT Session Manager Microsoft Corporation
csrss.exe 740 Client Server Runtime Process Microsoft Corporation
winlogon.exe 764 Windows NT Logon Application Microsoft Corporation
services.exe 816 0.77 Services and Controller app Microsoft Corporation
svchost.exe 984 Generic Host Process for Win32 Services Microsoft Corporation
mcagent.exe 1412 McAfee Integrated Security Platform McAfee, Inc.
WISPTIS.EXE 264 Microsoft Tablet PC Platform Component Microsoft Corporation
igfxsrvc.exe 124 igfxsrvc Module Intel Corporation
svchost.exe 1112 Generic Host Process for Win32 Services Microsoft Corporation
svchost.exe 1352 Generic Host Process for Win32 Services Microsoft Corporation
svchost.exe 1392 Generic Host Process for Win32 Services Microsoft Corporation
svchost.exe 1528 Generic Host Process for Win32 Services Microsoft Corporation
mcmscsvc.exe 1856 McAfee Services McAfee, Inc.
lsass.exe 828 LSA Shell (Export Version) Microsoft Corporation
explorer.exe 1828 Windows Explorer Microsoft Corporation
chrome.exe 1212 Google Chrome Google Inc.
chrome.exe 1964 Google Chrome Google Inc.
chrome.exe 1520 Google Chrome Google Inc.
chrome.exe 1256 Google Chrome Google Inc.
procexp.exe 1632 Sysinternals Process Explorer Sysinternals - www.sysinternals.com
ctfmon.exe 196 CTF Loader Microsoft Corporation

#10 jackonbike

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Posted 17 July 2009 - 09:22 AM

Found on quick scan of mbam; log copied and pasted after reboot;

Malwarebytes' Anti-Malware 1.39
Database version: 2451
Windows 5.1.2600 Service Pack 3

7/17/2009 10:15:45 AM
mbam-log-2009-07-17 (10-15-45).txt

Scan type: Quick Scan
Objects scanned: 93292
Time elapsed: 6 minute(s), 1 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 2
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 1
Files Infected: 2

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
HKEY_LOCAL_MACHINE\SOFTWARE\UAC (Rootkit.Trace) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\net (Trojan.Agent) -> Quarantined and deleted successfully.

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
C:\WINDOWS\mssrvc (Trojan.Agent) -> Quarantined and deleted successfully.

Files Infected:
c:\windows\temp\UACa325.tmp (Trojan.TDSS) -> Delete on reboot.
C:\WINDOWS\system32\uacinit.dll (Trojan.Agent) -> Delete on reboot.

#11 garmanma

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Posted 17 July 2009 - 06:24 PM

c:\windows\temp\UACa325.tmp (Trojan.TDSS) -> Delete on reboot.
C:\WINDOWS\system32\uacinit.dll (Trojan.Agent) -> Delete on reboot.

Not good news I'm afraid.
Let's try one more thing


Please download
HERE, and download RootRepeal.zip to your Desktop.
Tutorial with images ,if needed >> L@@K.
Unzip that,(7-zip tool if needed) and then click RootRepeal.exe to open the scanner.
Next click on the Report tab, now click on Scan. A Window will open asking what to include in the scan. Check all of the below and then click OK.

Drivers
Files
Processes
SSDT
Stealth Objects
Hidden Services


Now you'll be asked which drive to scan. Check C: and click OK again and the scan will start. Please be patient as the scan runs. When the scan has finished, click on Save Report.
Name the log RootRepeal.txt and save it to your Documents folder (it should automatically save it there).
Please copy and paste that into your next reply.
Mark
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why won't my laptop work?

Having grandkids is God's way of giving you a 2nd chance because you were too busy working your butt off the 1st time around
Do not send me PMs with problems that should be posted in the forums. Keep it in the forums, so everyone benefits
Become a BleepingComputer fan: Facebook and Twitter

#12 jackonbike

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Posted 30 July 2009 - 09:27 AM

computer finally stopped opening/ took it to company IT desk; they wiped it clean and reinstalled everything.

so starting from scratch, but it works.

Thank you for all your help, and sorry for not letting you know sooner.

Sincerely, Jack




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