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Strange browser behavior - clicking any link reloads the current page


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#1 SMiko

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Posted 11 July 2009 - 12:33 PM

Hello,

I have a very strange problem. If my computer has been on for awhile (over an hour or so), my browsers start behaving in a very strange way. I use 2 different browsers, Chrome 2 and IE 8, and after the computer has been on for awhile, they start misbehaving. Any link I click on either reloads the current page or loads a blank page, mostly the former. If I restart the computer, it corrects the problem for another hour or so and then starts acting up again. I don't know if it is some sort of malware but it has become fairly inconvenient to have to restart my computer every hour to clear the problem.

I run Norton Internet Security 2008 and ran a full system scan to try and find a malware problem. Norton did not come back with anything (other than the ubiquitous tracking cookies). I did a Google search for the problem and nothing came up. Any ideas???

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#2 SMiko

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Posted 12 July 2009 - 03:32 AM

Anyone have any ideas? I have been trying to use System Restore and that has not worked for the first 3 restore points I have chosen. It goes through the motions of restoring from the restore point but then when the system reboots, it says there was an unspecified error during system restore - none of your system's files or settings was changed.

That combined with my browser problems seems to point to some sort of malware thwarting my attempts at fixing the problem.

Please help :thumbsup:

#3 boopme

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Posted 12 July 2009 - 09:48 PM

Next run MBAM (MalwareBytes):

NOTE: Before saving MBAM please rename it to zztoy.exe....now save it to your desktop.

Please download Malwarebytes Anti-Malware and save it to your desktop.
alternate download link 1
alternate download link 2

MBAM may "make changes to your registry" as part of its disinfection routine. If using other security programs that detect registry changes (ie Spybot's Teatimer), they may interfere or alert you. Temporarily disable such programs or permit them to allow the changes.
  • Make sure you are connected to the Internet.
  • Double-click on mbam-setup.exe to install the application.
  • When the installation begins, follow the prompts and do not make any changes to default settings.
  • When installation has finished, make sure you leave both of these checked:
    • Update Malwarebytes' Anti-Malware
    • Launch Malwarebytes' Anti-Malware
  • Then click Finish.
MBAM will automatically start and you will be asked to update the program before performing a scan.
  • If an update is found, the program will automatically update itself. Press the OK button to close that box and continue.
  • If you encounter any problems while downloading the definition updates, manually download them from here and just double-click on mbam-rules.exe to install.
On the Scanner tab:
  • Make sure the "Perform Quick Scan" option is selected.
  • Then click on the Scan button.
  • If asked to select the drives to scan, leave all the drives selected and click on the Start Scan button.
  • The scan will begin and "Scan in progress" will show at the top. It may take some time to complete so please be patient.
  • When the scan is finished, a message box will say "The scan completed successfully. Click 'Show Results' to display all objects found".
  • Click OK to close the message box and continue with the removal process.
Back at the main Scanner screen:
  • Click on the Show Results button to see a list of any malware that was found.
  • Make sure that everything is checked, and click Remove Selected.
  • When removal is completed, a log report will open in Notepad.
  • The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
  • Copy and paste the contents of that report in your next reply. Be sure to post the complete log to include the top portion which shows MBAM's database version and your operating system.
  • Exit MBAM when done.
Note: If MBAM encounters a file that is difficult to remove, you will be asked to reboot your computer so MBAM can proceed with the disinfection process. If asked to restart the computer, please do so immediately. Failure to reboot normally (not into safe mode) will prevent MBAM from removing all the malware.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#4 SMiko

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Posted 13 July 2009 - 03:29 AM

Here is the Malwarebytes' Anti-Malware logfile:

"Malwarebytes' Anti-Malware 1.38
Database version: 2414
Windows 6.0.6002 Service Pack 2

7/13/2009 4:18:07 AM
mbam-log-2009-07-13 (04-18-01).txt

Scan type: Quick Scan
Objects scanned: 75077
Time elapsed: 2 minute(s), 1 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 0
Registry Data Items Infected: 1
Folders Infected: 0
Files Infected: 0

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
(No malicious items detected)

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Policies\Explorer\NoActiveDesktopChanges (Hijack.DisplayProperties) -> Bad: (1) Good: (0) -> No action taken.

Folders Infected:
(No malicious items detected)

Files Infected:
(No malicious items detected)"


Thanks for your current and future help to get to the bottom of this
:thumbsup:

#5 boopme

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Posted 13 July 2009 - 10:50 AM

Hello ,I would like to run these next and see if there is still something lurking..

Next run ATF and SAS:

Note: On Vista, "Windows Temp" is disabled. To empty "Windows Temp" ATF-Cleaner must be "Run as an Administrator".

From your regular user account..
Download Attribune's ATF Cleaner and then SUPERAntiSpyware , Free Home Version. Save both to desktop ..
DO NOT run yet.
Open SUPER from icon and install and Update it
Under Scanner Options make sure the following are checked (leave all others unchecked):
Close browsers before scanning.
Scan for tracking cookies.
Terminate memory threats before quarantining
.
Click the "Close" button to leave the control center screen and exit the program. DO NOT run yet.

Now reboot into Safe Mode: How to enter safe mode(XP)
Using the F8 Method
Restart your computer.
When the machine first starts again it will generally list some equipment that is installed in your machine, amount of memory, hard drives installed etc. At this point you should gently tap the F8 key repeatedly until you are presented with a Windows XP Advanced Options menu.
Select the option for Safe Mode using the arrow keys.
Then press enter on your keyboard to boot into Safe Mode
.

Double-click ATF-Cleaner.exe to run the program.
Under Main "Select Files to Delete" choose: Select All.
Click the Empty Selected button.

If you use Firefox or Opera browser click that browser at the top and choose: Select All
Click the Empty Selected button.
If you would like to keep your saved passwords, please click No at the prompt.
Click Exit on the Main menu to close the program
.

NOW Scan with SUPER
Open from the desktop icon or the program Files list
On the left, make sure you check C:\Fixed Drive.
Perform a Complete scan. After scan,Verify they are all checked.
Click OK on the summary screen to quarantine all found items.
If asked if you want to reboot, click "Yes" and reboot normally.

To retrieve the removal information after reboot, launch SUPERAntispyware again.
Click Preferences, then click the Statistics/Logs tab.
Under Scanner Logs, double-click SUPERAntiSpyware Scan Log.
If there are several logs, click the current dated log and press View log.
A text file will open in your default text editor.
Please copy and paste the Scan Log results in your next reply.
Click Close to exit the program.


Please ask any needed questions,post logs and Let us know how the PC is running now.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#6 SMiko

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Posted 14 July 2009 - 12:12 AM

Here is the SuperAntiSpyware log:

"SUPERAntiSpyware Scan Log
http://www.superantispyware.com

Generated 07/14/2009 at 00:40 AM

Application Version : 4.26.1006

Core Rules Database Version : 3991
Trace Rules Database Version: 1931

Scan type : Complete Scan
Total Scan Time : 01:03:10

Memory items scanned : 146
Memory threats detected : 0
Registry items scanned : 6479
Registry threats detected : 0
File items scanned : 280114
File threats detected : 2

Adware.Tracking Cookie
C:\Users\Seann\AppData\Roaming\Microsoft\Windows\Cookies\Low\seann@doubleclick[2].txt
C:\Users\Seann\AppData\Roaming\Microsoft\Windows\Cookies\Low\seann@microsoftwindows.112.2o7[1].txt"

Looks clean to me--SuperAntiSpyware is now loading on startup. Is this a program that you would suggest I run in conjunction with NIS 2009? If not, what do I do to remove SAS?

Thanks for your current and future help in addressing this problem. What do you think is keeping System Restore from working? The error messages from my attempts to system restore are almost as disturbing as the original problem.

Seann

Edited by SMiko, 14 July 2009 - 12:14 AM.


#7 boopme

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Posted 14 July 2009 - 10:30 AM

Hi ,,yes I woud recommend keeping both of these as supplements..
MBam has been upgraded today so let's rerun that first..
Rerun MBAM like this:

Open MBAM in normal mode and click Update tab, select Check for Updates,when done
click Scanner tab,select Quick scan and scan.
After scan click Remove Selected, Post new scan log and Reboot into normal mode.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook




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