Jump to content


 


Register a free account to unlock additional features at BleepingComputer.com
Welcome to BleepingComputer, a free community where people like yourself come together to discuss and learn how to use their computers. Using the site is easy and fun. As a guest, you can browse and view the various discussions in the forums, but can not create a new topic or reply to an existing one unless you are logged in. Other benefits of registering an account are subscribing to topics and forums, creating a blog, and having no ads shown anywhere on the site.


Click here to Register a free account now! or read our Welcome Guide to learn how to use this site.

Photo

Internet Explorer/Mozilla Firefox not connecting to internet


  • This topic is locked This topic is locked
15 replies to this topic

#1 lemartines

lemartines

  • Members
  • 17 posts
  • OFFLINE
  •  
  • Local time:10:39 PM

Posted 11 July 2009 - 12:05 PM

Hi,

I'm a Vista user. My IE 8.0 stopped working after I did some "questionable" downloads. The internet works when I start the computer in the safe mode, but in regular mode IE will not open any websites and Firefox won't even start. I can, however, update softwares and connect to IM in regular mode.

I spoke with AT&T high speed internet tech support and they said I have a virus or malaware problem. Whether Windows Firewall is on or off, the problem remais.

My anti virus is AVG8.5, I have run scans of Malawarebites Anti-Malaware, Search & Destroy and SuperAntiSpyware.

Please help.

Thank you

BC AdBot (Login to Remove)

 


#2 lemartines

lemartines
  • Topic Starter

  • Members
  • 17 posts
  • OFFLINE
  •  
  • Local time:10:39 PM

Posted 12 July 2009 - 02:04 AM

Wow... why can't anyone reply to my thread???

#3 snowdrop

snowdrop

  • Members
  • 513 posts
  • OFFLINE
  •  
  • Local time:12:39 AM

Posted 12 July 2009 - 04:38 AM

I did some "questionable" downloads.

From that one may surmise you could well be infected :thumbsup:


Are you able please to post the reports from the Malwarebytes and Superantispyware programs for someone to check for you ?

Of interest, have you yet tried to use System Restore to Restore the computer to an earlier time?

#4 Guest_The weatherman_*

Guest_The weatherman_*

  • Guests
  • OFFLINE
  •  

Posted 12 July 2009 - 04:44 AM

Moved to a more appropriate forum. Tw

#5 lemartines

lemartines
  • Topic Starter

  • Members
  • 17 posts
  • OFFLINE
  •  

Posted 12 July 2009 - 11:01 AM

Thank you for the replies! I really appreciated them.

Should I post the reports here in this thread or do I need to go to a different forum? And if so, which one?

Thanks again.

#6 snowdrop

snowdrop

  • Members
  • 513 posts
  • OFFLINE
  •  
  • Local time:10:39 PM

Posted 12 July 2009 - 11:43 AM

Thank you for the replies! I really appreciated them.

Should I post the reports here in this thread or do I need to go to a different forum? And if so, which one?

Thanks again.


YES :thumbsup: post them on this thread please so someone can then check them out for you and advise appropriately :flowers:

#7 lemartines

lemartines
  • Topic Starter

  • Members
  • 17 posts
  • OFFLINE
  •  
  • Local time:12:39 AM

Posted 12 July 2009 - 01:07 PM

Thank you so much to those who are helping me. Here are the requested logs.

Malwarebytes' Anti-Malware 1.32
Database version: 1649
Windows 6.0.6001 Service Pack 1

7/12/2009 10:56:09 AM
mbam-log-2009-07-11 (14-56-09).txt

Scan type: Quick Scan
Objects scanned: 56382
Time elapsed: 4 minute(s), 25 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 0

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
(No malicious items detected)

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
(No malicious items detected)

==============================

SUPERAntiSpyware Scan Log
http://www.superantispyware.com

Generated 07/12/2009 at 10:39 AM

Application Version : 4.26.1006

Core Rules Database Version : 3988
Trace Rules Database Version: 1928

Scan type : Complete Scan
Total Scan Time : 01:41:54

Memory items scanned : 712
Memory threats detected : 0
Registry items scanned : 8142
Registry threats detected : 0
File items scanned : 25449
File threats detected : 0

#8 snowdrop

snowdrop

  • Members
  • 513 posts
  • OFFLINE
  •  
  • Local time:10:39 PM

Posted 12 July 2009 - 04:05 PM

Those reports look remarkably healthy :thumbsup:

Can you please update the Malwarebytes program, reboot and run a full deep scan now?

#9 lemartines

lemartines
  • Topic Starter

  • Members
  • 17 posts
  • OFFLINE
  •  
  • Local time:12:39 AM

Posted 12 July 2009 - 05:54 PM

Here we go. Thank you again for helping this ongoing process.

Malwarebytes' Anti-Malware 1.38
Database version: 2413
Windows 6.0.6001 Service Pack 1

7/12/2009 3:47:33 PM
mbam-log-2009-07-12 (15-47-33).txt

Scan type: Full Scan (C:\|)
Objects scanned: 246841
Time elapsed: 1 hour(s), 3 minute(s), 5 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 0
Registry Data Items Infected: 1
Folders Infected: 0
Files Infected: 33

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
(No malicious items detected)

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
HKEY_CLASSES_ROOT\CLSID\{46c166aa-3108-11d4-9348-00c04f8eeb71}\inprocserver32\(default) (Hijack.Hnetcfg) -> Bad: (\\?\globalroot\systemroot\installer\fc9a5.msi) Good: (hnetcfg.dll) -> Quarantined and deleted successfully.

Folders Infected:
(No malicious items detected)

Files Infected:
c:\program files\Megacubo\bin\sopcore.exe (Rogue.Installer) -> Quarantined and deleted successfully.
c:\Users\Luis\AppData\Roaming\microsoft\Windows\start menu\Programs\Startup\mel.bat080800 AM.bat (Trojan.Agent.M1) -> Quarantined and deleted successfully.
c:\Users\Luis\AppData\Roaming\microsoft\Windows\start menu\Programs\Startup\mel.bat080804 AM.bat (Trojan.Agent.M1) -> Quarantined and deleted successfully.
c:\Users\Luis\AppData\Roaming\microsoft\Windows\start menu\Programs\Startup\mel.bat080808 AM.bat (Trojan.Agent.M1) -> Quarantined and deleted successfully.
c:\Users\Luis\AppData\Roaming\microsoft\Windows\start menu\Programs\Startup\mel.bat101355 PM.bat (Trojan.Agent.M1) -> Quarantined and deleted successfully.
c:\Users\Luis\AppData\Roaming\microsoft\Windows\start menu\Programs\Startup\mel.bat102727 PM.bat (Trojan.Agent.M1) -> Quarantined and deleted successfully.
c:\Users\Luis\AppData\Roaming\microsoft\Windows\start menu\Programs\Startup\mel.bat114630 PM.bat (Trojan.Agent.M1) -> Quarantined and deleted successfully.
c:\Users\Luis\AppData\Roaming\microsoft\Windows\start menu\Programs\Startup\mel.bat114631 PM.bat (Trojan.Agent.M1) -> Quarantined and deleted successfully.
c:\Users\Luis\AppData\Roaming\microsoft\Windows\start menu\Programs\Startup\mel.bat115456 PM.bat (Trojan.Agent.M1) -> Quarantined and deleted successfully.
c:\Users\Luis\AppData\Roaming\microsoft\Windows\start menu\Programs\Startup\mel.bat115458 PM.bat (Trojan.Agent.M1) -> Quarantined and deleted successfully.
c:\Users\Luis\AppData\Roaming\microsoft\Windows\start menu\Programs\Startup\mel.bat115503 PM.bat (Trojan.Agent.M1) -> Quarantined and deleted successfully.
c:\Users\Luis\AppData\Roaming\microsoft\Windows\start menu\Programs\Startup\mel.bat120757 AM.bat (Trojan.Agent.M1) -> Quarantined and deleted successfully.
c:\Users\Luis\AppData\Roaming\microsoft\Windows\start menu\Programs\Startup\mel.bat120805 AM.bat (Trojan.Agent.M1) -> Quarantined and deleted successfully.
c:\Users\Luis\AppData\Roaming\microsoft\Windows\start menu\Programs\Startup\mel.bat120823 AM.bat (Trojan.Agent.M1) -> Quarantined and deleted successfully.
c:\Users\Luis\AppData\Roaming\microsoft\Windows\start menu\Programs\Startup\mel.bat120828 AM.bat (Trojan.Agent.M1) -> Quarantined and deleted successfully.
c:\Users\Luis\AppData\Roaming\microsoft\Windows\start menu\Programs\Startup\mel.bat120829 AM.bat (Trojan.Agent.M1) -> Quarantined and deleted successfully.
c:\Users\Luis\AppData\Roaming\microsoft\Windows\start menu\Programs\Startup\mel.bat120830 AM.bat (Trojan.Agent.M1) -> Quarantined and deleted successfully.
c:\Users\Luis\AppData\Roaming\microsoft\Windows\start menu\Programs\Startup\mel.bat120831 AM.bat (Trojan.Agent.M1) -> Quarantined and deleted successfully.
c:\Users\Luis\AppData\Roaming\microsoft\Windows\start menu\Programs\Startup\mel.bat175419 AM.bat (Trojan.Agent.M1) -> Quarantined and deleted successfully.
c:\Users\Luis\AppData\Roaming\microsoft\Windows\start menu\Programs\Startup\mel.bat180812 AM.bat (Trojan.Agent.M1) -> Quarantined and deleted successfully.
c:\Users\Luis\AppData\Roaming\microsoft\Windows\start menu\Programs\Startup\mel.bat180816 AM.bat (Trojan.Agent.M1) -> Quarantined and deleted successfully.
c:\Users\Luis\AppData\Roaming\microsoft\Windows\start menu\Programs\Startup\mel.bat280820 AM.bat (Trojan.Agent.M1) -> Quarantined and deleted successfully.
c:\Users\Luis\AppData\Roaming\microsoft\Windows\start menu\Programs\Startup\mel.bat280824 AM.bat (Trojan.Agent.M1) -> Quarantined and deleted successfully.
c:\Users\Luis\AppData\Roaming\microsoft\Windows\start menu\Programs\Startup\mel.bat280828 AM.bat (Trojan.Agent.M1) -> Quarantined and deleted successfully.
c:\Users\Luis\AppData\Roaming\microsoft\Windows\start menu\Programs\Startup\mel.bat380832 AM.bat (Trojan.Agent.M1) -> Quarantined and deleted successfully.
c:\Users\Luis\AppData\Roaming\microsoft\Windows\start menu\Programs\Startup\mel.bat380836 AM.bat (Trojan.Agent.M1) -> Quarantined and deleted successfully.
c:\Users\Luis\AppData\Roaming\microsoft\Windows\start menu\Programs\Startup\mel.bat480743 AM.bat (Trojan.Agent.M1) -> Quarantined and deleted successfully.
c:\Users\Luis\AppData\Roaming\microsoft\Windows\start menu\Programs\Startup\mel.bat480840 AM.bat (Trojan.Agent.M1) -> Quarantined and deleted successfully.
c:\Users\Luis\AppData\Roaming\microsoft\Windows\start menu\Programs\Startup\mel.bat480845 AM.bat (Trojan.Agent.M1) -> Quarantined and deleted successfully.
c:\Users\Luis\AppData\Roaming\microsoft\Windows\start menu\Programs\Startup\mel.bat480849 AM.bat (Trojan.Agent.M1) -> Quarantined and deleted successfully.
c:\Users\Luis\AppData\Roaming\microsoft\Windows\start menu\Programs\Startup\mel.bat580756 AM.bat (Trojan.Agent.M1) -> Quarantined and deleted successfully.
c:\Users\Luis\AppData\Roaming\microsoft\Windows\start menu\Programs\Startup\mel.bat580853 AM.bat (Trojan.Agent.M1) -> Quarantined and deleted successfully.
c:\Users\Luis\AppData\Roaming\microsoft\Windows\start menu\Programs\Startup\mel.bat580857 AM.bat (Trojan.Agent.M1) -> Quarantined and deleted successfully.

#10 boopme

boopme

    To Insanity and Beyond


  • Global Moderator
  • 73,490 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:NJ USA
  • Local time:10:39 PM

Posted 13 July 2009 - 02:23 PM

Hello I would like you to do 2 more scans please.

Rerun MBAM like this:

Open MBAM in normal mode and click Update tab, select Check for Updates,when done
click Scanner tab,select Quick scan and scan.
After scan click Remove Selected, Post new scan log and Reboot into normal mode.

Next run ROOTREPEAL

Next Please install RootRepeal
Note: Vista users ,, right click on desktop icon and select "Run as Administrator."

Go HERE, and download RootRepeal.zip to your Desktop.
Tutorial with images ,if needed >> L@@K.
Unzip that,(7-zip tool if needed) and then click RootRepeal.exe to open the scanner.
Next click on the Report tab, now click on Scan. A Window will open asking what to include in the scan. Check all of the below and then click OK.

Drivers
Files
Processes
SSDT
Stealth Objects
Hidden Services


Now you'll be asked which drive to scan. Check C: and click OK again and the scan will start. Please be patient as the scan runs. When the scan has finished, click on Save Report.
Name the log RootRepeal.txt and save it to your Documents folder (it should automatically save it there).
Please copy and paste that into your next reply.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#11 lemartines

lemartines
  • Topic Starter

  • Members
  • 17 posts
  • OFFLINE
  •  
  • Local time:01:39 AM

Posted 14 July 2009 - 02:44 PM

Thanks for your continued assistance with this matter.

I followed your instructions but I cannot get RootRepeal to run. It shows a window saying "Initializing, please wait....." indefinitely.

FYI, right now IE and Firefox can actually connect to the internet but they are both hijacked. Plus I get a previously unseen small "Ogg DirectShow Filter" icon showing at the bottom of the screen near the clock. ALSO, when I try to open the "My Documents" folder, the computer slows down, a new empty window opens but the requested folder does not open, and the "Ogg" icon duplicates, triplicates, etc.

Again, thanks for your continued assistance with this matter.

Here the MBAM log

Malwarebytes' Anti-Malware 1.39
Database version: 2424
Windows 6.0.6001 Service Pack 1

7/13/2009 7:20:59 PM
mbam-log-2009-07-13 (19-20-59).txt

Scan type: Quick Scan
Objects scanned: 92268
Time elapsed: 6 minute(s), 22 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 0
Registry Data Items Infected: 1
Folders Infected: 0
Files Infected: 0

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
(No malicious items detected)

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
HKEY_CLASSES_ROOT\CLSID\{46c166aa-3108-11d4-9348-00c04f8eeb71}\inprocserver32\(default) (Hijack.Hnetcfg) -> Bad: (\\?\globalroot\systemroot\installer\fc9a5.msi) Good: (hnetcfg.dll) -> Quarantined and deleted successfully.

Folders Infected:
(No malicious items detected)

Files Infected:
(No malicious items detected)

#12 boopme

boopme

    To Insanity and Beyond


  • Global Moderator
  • 73,490 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:NJ USA
  • Local time:10:39 PM

Posted 14 July 2009 - 03:52 PM

Hi, did you rihght click it to run as administrator? can you ruin it from Safe mode?
If not then please run Dr.Web.
Before we start fixing anything you should print out these instructions or copy them to a NotePad file so they will be accessible. Some steps will require you to disconnect from the Internet or use Safe Mode and you will not have access to this page.

Please download Dr.Web CureIt and save it to your desktop. DO NOT perform a scan yet.
alternate download link
Note: The file will be randomly named (i.e. 5mkuvc4z.exe).

Reboot your computer in "Safe Mode" using the F8 method. To do this, restart your computer and after hearing your computer beep once during startup (but before the Windows icon appears) press the F8 key repeatedly. A menu will appear with several options. Use the arrow keys to navigate and select the option to run Windows in "Safe Mode".

Scan with Dr.Web CureIt as follows:
  • Double-click on the randomly named file to open the program and click Start. (There is no need to update if you just downloaded the most current version
  • Read the Virus check by DrWeb scanner prompt and click Ok where asked to Start scan now? Allow the setup.exe to load if asked by any of your security programs.
  • The Express scan will automatically begin.
    (This is a short scan of files currently running in memory, boot sectors, and targeted folders).
  • If prompted to dowload the Full version Free Trial, ignore and click the X to close the window.
  • If an infected object is found, you will be prompted to move anything that cannot be cured. Click Yes to All. (This will move any detected files to the C:\Documents and Settings\userprofile\DoctorWeb\Quarantine folder if they can't be cured)
  • After the Express Scan is finished, put a check next to Complete scan to scan all local disks and removable media.
  • In the top menu, click Settings > Change settings, and uncheck "Heuristic analysis" under the "Scanning" tab, then click Apply, Ok.
  • Back at the main window, click the green arrow "Start Scanning" button on the right under the Dr.Web logo.
  • Please be patient as this scan could take a long time to complete.
  • When the scan has finished, a message will be displayed at the bottom indicating if any viruses were found.
  • Click Select All, then choose Cure > Move incurable.
  • In the top menu, click file and choose save report list.
  • Save the DrWeb.csv report to your desktop.
  • Exit Dr.Web Cureit when done.
  • Important! Reboot your computer because it could be possible that files in use will be moved/deleted during reboot.
  • After reboot, post the contents of the log from Dr.Web in your next reply. (You can use Notepad to open the DrWeb.cvs report)

How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#13 lemartines

lemartines
  • Topic Starter

  • Members
  • 17 posts
  • OFFLINE
  •  
  • Local time:01:39 AM

Posted 14 July 2009 - 10:33 PM

Thanks for your continued support.

Previously - even before posting my last post - I did try to run RootRepeal exactly as you instructed me ("run as administrator") and it did not work. Also, the computer I am working from to log on to this forum is not the one that I am trying to "cure."

Here's the DrWeb log:

AVICodecPackPlus220.exe\data052;C:\_OTM\MovedFiles\07132009_193210\FLASH DRIVE\Software\VIDEO\AVICodecPackPlus220.exe;Adware.Denver;;
AVICodecPackPlus220.exe;C:\_OTM\MovedFiles\07132009_193210\FLASH DRIVE\Software\VIDEO;Archive contains infected objects;Moved.;
AVICodecPackPlus220.exe\data052;C:\_OTM\MovedFiles\07132009_193210\Software\VIDEO\AVICodecPackPlus220.exe;Adware.Denver;;
AVICodecPackPlus220.exe;C:\_OTM\MovedFiles\07132009_193210\Software\VIDEO;Archive contains infected objects;Moved.;
restart.exe;F:\FLASH DRIVE\Software\CLEAN UP\SmitfraudFix\SmitfraudFix;Tool.ShutDown.14;Incurable.Moved.;
restart.exe;F:\FLASH DRIVE\Software\CLEAN UP\win32delfkil;Tool.ShutDown.14;Incurable.Moved.;
restart.exe;F:\Software\CLEAN UP\SmitfraudFix\SmitfraudFix;Tool.ShutDown.14;Incurable.Moved.;
restart.exe;F:\Software\CLEAN UP\win32delfkil;Tool.ShutDown.14;Incurable.Moved.;

Thank you.

#14 boopme

boopme

    To Insanity and Beyond


  • Global Moderator
  • 73,490 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:NJ USA
  • Local time:10:39 PM

Posted 14 July 2009 - 11:06 PM

Well we have a Delf infection and the tool I have to fix it win't run in Vista so I think it best to post an HJT log.

Please follow this guide. go and do steps 6 and 7 ,, Preparation Guide For Use Before Using Hijackthis. Then go here HijackThis Logs and Virus/Trojan/Spyware/Malware Removal ,click New Topic,give it a relevant Title and post that complete log.

Let me know if it went OK.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#15 lemartines

lemartines
  • Topic Starter

  • Members
  • 17 posts
  • OFFLINE
  •  
  • Local time:01:39 AM

Posted 16 July 2009 - 10:49 AM

Following your instructions I started a new thread with the requested logs at http://www.bleepingcomputer.com/forums/t/242073/delf-infection/

Thank you very much for your continued attention.




0 user(s) are reading this topic

0 members, 0 guests, 0 anonymous users