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Windows Vista will NOT boot


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#1 dwolfe32

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Posted 11 July 2009 - 02:50 AM

I am in desperate need of some advice and if anyone can help me I would really be grateful.

I am running Vista 32bit Home Premium on a Dell Inspiron E1705 laptop.

I shut my computer off last night as I normally do before I went to bed. It shut down without any issues. Everything was the same as it normally is.

When I went to turn on my computer today, it goes through the Dell startup screen, then it tells me there might be a problem with some hardware or something to that effect and gives me the option to either "Launch Startup Repair" or "Start Window Normally", then windows attempts to start (has the green scrolling bar at the bottom). Either of these options take me to the same place next which is a screen that states "System Recovery Options", and asks me to select my keyboard language. So I did and hit "next" to continue to a screen that asks me to sign into my account on the computer, and then it took me to another page that displayed a box of system recovery tools.

Being a little confused about what was happening, I selected the option for "Startup Repair". When it finished I chose to restart the computer as it noted that if the problem was fixed it would start normally. It didn't start normally and I went through the same process again when it rebooted. I have tried this option many times today, and it isn't working.

I also have tried a few times the option for "Windows Memory Diagnostic Tool". It goes trough the tests, says nothing about finding a problem, then the computer restarts to the same situation.

I have tried many different options, including starting in all the Safe Modes, starting in different screen resolutions, starting from the last known good configuration point, system repair, start windows normally, etc. It takes me back to the same screen every time.

I have tried to use the option for "System Restore", which stated that it could not find a previous restore point, when I am almost certain that I have created on in the past.

I tried the option to go to the command prompt, where I tried a few commands. The first command was "sfc /scannow". The response was something to the effect of the command could not run because another repair attempt was already in progress. The second command was "Bootrec.exe /fixMBR", with the response being it had completed successfully. The third command was "Bootrec.exe /fixBoot", again with the response being that it had completed successfully. None of this has worked, as it still takes me to the system recovery options upon turning the computer on.

I got the installation DVD out, booted from the DVD, and tried to repair it that way. It gives basically the same options as I tried before, but I went through them again anyway, and still have the same problem.

I used the F12 key to get into the boot menu, and used the "Diagnostics" option. This automatically started a "PSA+ Pre-Boot System Assessment", and everything checked out. I ran a memory test on the computer from this same option, and all the tests passed. I will be running the extended hardware test overnight tonight. It also seems like I have tried a few more options throughout the day but these are the ones I can remember for sure.

I took down some information after some of the tests I ran and will post it at the bottom hoping to shed some light on the problem I having. But right now I am lost on what to try next. It has been a while since I have backed up my information to my external hard drive, and there is a lot of stuff on this computer that would be devastating to lose.

I don't mind the idea of a fresh install or wiping the system clean if that is what it needs, if I can get my files off the computer before that happens. Does anyone know of anyway to retrieve these files? Is it even possible?

Any help anyone can give would be much appreciated. I have looked online for answers but all the suggestions have been a dead end for me. The computer starts to come on, starts to boot, but then goes to this same screen about system recovery options every time. I can not recall anything that I would have download the last time the computer was on or anything that I have done different than normal from other times over the 2-3 years I have had this computer. It just out of the blue did this today.

Thanks!!! The results of some of the tests are below. From what I can tell, the problem may be with either of these files:
Boot Critical File C:windowssystem32driverswdf01000.sys is corrupt
Boot critical file C:wdfldr.sys is corrupt


TEST RESULTS:

I do not remember which test this was exactly, maybe the "PSA+ Pre-Boot System Assessment"?

Problem Signature:
Problem Event Name: StartupRepairV2
Problem Signature 01: SystemDisk
Problem Signature 02: 6.0.6000.16386.6.0.6001.18000
Problem Signature 03: 6
Problem Signature 04: 393225
Problem Signature 05: Corrupt Volume
Problem Signature 06: NoRootCause
Problem Signature 07: 0
Problem Signature 08: 2
Problem Signature 09: WrpRepair
Problem Signature 10: 0
OS Version: 6.0.6000.2.0.0.256.1
Locale ID: 1033


This was a result from the System Repair Test:

Startup Repair Diagnosis and Repair Log

Last Successful Boot Time: 7/9/2009 11:27:31 AM (GMT)
Number of repair attempts: 7

Session Details:
System Disk = DeviceHarddisk0
Windows Directory = C:Windows
Autochk Run = 0
Number of Root Causes = 1

(then is lists a bunch of different tests it ran that were completed successfully, I didn't write each test down)

Root Cause Found:
Boot Status Indicates That The OS booted successfully

Session Details:
System Disk = DeviceHarddisk0
Windows Directory = C:Windows
Autochk Run = 0
Number of Root Causes = 2

(then is lists a bunch of different tests it ran that were completed successfully, I didn't write each test down)

Root Cause Found:
Boot critical file C:WindowsSystem32driversWdf01000.sys is corrupt

Root Cause Found:
Boot critical file C:WDFLDR.SYS is corrupt

Session Details:
System Disk = DeviceHarddisk0
Windows Directory = C:Windows
Autochk Run = 0
Number of Root Causes = 2

(then is lists a bunch of different tests it ran that were completed successfully, I didn't write each test down)

Root Cause Found:
Boot critical file C:windowssystem32driverswdf01000.sys is corrupt

Repair Action: File Repair
Result: Completed Successfully. Error Code = 0x0
Time Taken = 8673ms

Root Cause Found:
Boot critical file C:wdfldr.sys is corrupt

Repair Action: File Repair
Result: Failed. Error Code = 0x2
Time Taken = 7722ms

Repair Action: System files integrity check and repair
Result: Completed Successfully. Error Code = 0x0
Time Taken = 676920ms


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#2 Guest_SteinPooch_*

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Posted 11 July 2009 - 07:42 AM

Well, I'd say to wipe and reload, or do a Repair Vista Install. Or Upgrade to Windows XP. The only way to get your files off would be to boot to safe made, which you can't do apparently. What options does Vista give you for boot? I need all options you get, and then I can help you further.

#3 dwolfe32

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Posted 11 July 2009 - 08:22 PM

Thank you for your response SteinPooch. When I see the original Dell startup screen, if I hit F12, then the options are:

Internal HDD
CD/DVD/CD-RW Drive
Onboard NIC

BIOS Setup
Diagnostics


If I hit F8, then the advanced boot options are:

Repair Your Computer

Safe Mode
Safe Mode with Networking
Safe Mode with Command Prompt

Enable Boot Logging
Enable low-resolution video (640x480)
Last Know Good Configuration (advanced)
Directory Services Restore Mode
Debugging Mode
Disable automatic restart on system failure
Disable Driver Signature Enforcement

Start Windows Normally


By pressing F2, it takes me into the Setup Screen where I can navigate from the follwing tree:

System
Onboard Devices
Video
Security
Performance
Power Management
Maintenance
POST Behavior
Wireless


Is this the answer you need from me? Thanks again for you help. Here is the update from what happened overnight last night.

Overnight I ran the extended hardware test. It showed no problems. At one point it seemed to "time out", as I think it was needing a response from me but I was not around to give it one. Since the test couldn't continue at that point, I clicked on another option to run a test for the computer not being able to boot. I left the house and came back to see that this test showed no problems.

This afternoon, when I tried to boot from the reinstallation DVD, I pressed a key to boot from it after being prompted to do so. After nothing happening for about 30-60 seconds, the screen showed a message that said "The file is possibly corrupt. The file header checksum does not match the computed checksum." I had no issues booting from the DVD last night. This just started when I sat back down to work on this today. I am praying that this is not a serious problem, but I am scared to death right now. To clarify what DVD I am using, it is the one that came with the computer from Dell saying it was already installed on my computer, and is the "Reinstallation DVD Windows Vista Home Premium 32BIT".


Thanks again!

#4 Guest_SteinPooch_*

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Posted 23 July 2009 - 02:25 PM

Okay, sorry, I've had my compter in a shop, so I havn't been able to answer. Okay, so this is a really odd problem. 2-3 questions. One, do you have files or songs and stuff that you REALLY NEED? Two, do you have 3 to 4 free hours? and Three, to clarify the Vista disk did work? Now it doesn't? And thanks for the boot options.

#5 andrewww

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Posted 23 July 2009 - 03:31 PM

You cannot do a repair instal of vista untill you get vista to boot. If you are going to reinstall windows and you want data saved hook your harddrive up to another computer and copy the data across.
Lucy
C2D E6600 @ 2.4, 8GB OCZ Reaper @ 1066, 500GB Barracuda, Powercolor HD4850, Asus P5Q Pro, Corsair TX650, NZXT Lexa Blackline, Windows 7 - Build 7100, Samsung 22" Monitor

#6 sweetatom

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Posted 30 July 2009 - 11:34 PM

i am having the exact same problem dwolfe32. no idea why that happened. Andreww, how do i save my files?




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