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Help with unknown malware


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2 replies to this topic

#1 GoRacers

GoRacers

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  • Local time:10:21 AM

Posted 10 July 2009 - 10:21 PM

I am visiting a relative whose computer has ground to a halt. Upon loading Windows XP the HDD will run constantly for at least 60 minutes, Windows Messenger Sign-In takes about 15 minutes to popup and about 10 minutes to close once the "X" is clicked. Every action has a 5-10 minute delay. The computer behaves normally with no delays in Safe Mode.

I have downloaded and ran spybot S&D, malwarebytes malware removal program, and smitfraudfix but the problem persists (although those did remove hundreds of spyware entries). He has Windows Live One Care installed but it is only occasionally loading, usually gives a 'One Care has stopped working' message.

Here are the DDS and HJT logs, any help would be greatly appreciated!

DDS


DDS (Ver_09-06-26.01) - NTFSx86
Run by terry at 9:23:46.06 on Thu 07/09/2009
Internet Explorer: 8.0.6001.18702

============== Pseudo HJT Report ===============

uInternet Settings,ProxyServer = http=
uInternet Settings,ProxyOverride = <local>;127.0.0.1
BHO: AcroIEHlprObj Class: {06849e9f-c8d7-4d59-b87d-784b7d6be0b3} - c:\program files\adobe\acrobat 6.0\reader\activex\AcroIEHelper.dll
BHO: AVG Safe Search: {3ca2f312-6f6e-4b53-a66e-4e65e497c8c0} - c:\program files\avg\avg8\avgssie.dll
BHO: Spybot-S&D IE Protection: {53707962-6f74-2d53-2644-206d7942484f} - c:\progra~1\spybot~1\SDHelper.dll
BHO: DriveLetterAccess: {5ca3d70e-1895-11cf-8e15-001234567890} - c:\windows\system32\dla\tfswshx.dll
BHO: {7E853D72-626A-48EC-A868-BA8D5E23E045} - No File
BHO: Windows Live Sign-in Helper: {9030d464-4c02-4abf-8ecc-5164760863c6} - c:\program files\common files\microsoft shared\windows live\WindowsLiveLogin.dll
BHO: Google Toolbar Helper: {aa58ed58-01dd-4d91-8333-cf10577473f7} - c:\program files\google\google toolbar\GoogleToolbar.dll
BHO: Google Toolbar Notifier BHO: {af69de43-7d58-4638-b6fa-ce66b5ad205d} - c:\program files\google\googletoolbarnotifier\5.1.1309.3572\swg.dll
BHO: Windows Live Toolbar Helper: {bdbd1dad-c946-4a17-adc1-64b5b4ff55d0} - c:\program files\windows live toolbar\msntb.dll
BHO: 1 (0x1) - No File
BHO: Google Dictionary Compression sdch: {c84d72fe-e17d-4195-bb24-76c02e2e7c4e} - c:\program files\google\google toolbar\component\fastsearch_A8904FB862BD9564.dll
BHO: MSN Toolbar Helper: {d2ce3e00-f94a-4740-988e-03dc2f38c34f} - c:\program files\msn\toolbar\3.0.0988.2\msneshellx.dll
BHO: Java™ Plug-In 2 SSV Helper: {dbc80044-a445-435b-bc74-9c25c1c588a9} - c:\program files\java\jre6\bin\jp2ssv.dll
BHO: JQSIEStartDetectorImpl Class: {e7e6f031-17ce-4c07-bc86-eabfe594f69c} - c:\program files\java\jre6\lib\deploy\jqs\ie\jqs_plugin.dll
TB: {BA52B914-B692-46c4-B683-905236F6F655} - No File
TB: Windows Live Toolbar: {bdad1dad-c946-4a17-adc1-64b5b4ff55d0} - c:\program files\windows live toolbar\msntb.dll
TB: MSN Toolbar: {1e61ed7c-7cb8-49d6-b9e9-ab4c880c8414} - c:\program files\msn\toolbar\3.0.0988.2\msneshellx.dll
TB: Google Toolbar: {2318c2b1-4965-11d4-9b18-009027a5cd4f} - c:\program files\google\google toolbar\GoogleToolbar.dll
uRun: [MsnMsgr] "c:\program files\msn messenger\MsnMsgr.Exe" /background
uRun: [DellSupport] "c:\program files\dellsupport\DSAgnt.exe" /startup
uRun: [DellSupportCenter] "c:\program files\dell support center\bin\sprtcmd.exe" /P DellSupportCenter
uRun: [ctfmon.exe] c:\windows\system32\ctfmon.exe
uRun: [SpybotSD TeaTimer] c:\program files\spybot - search & destroy\TeaTimer.exe
mRun: [IgfxTray] c:\windows\system32\igfxtray.exe
mRun: [HotKeysCmds] c:\windows\system32\hkcmd.exe
mRun: [IntelMeM] c:\program files\intel\modem event monitor\IntelMEM.exe
mRun: [PCMService] "c:\program files\dell\media experience\PCMService.exe"
mRun: [dla] c:\windows\system32\dla\tfswctrl.exe
mRun: [PrinTray] c:\windows\system32\spool\drivers\w32x86\2\printray.exe
mRun: [UserFaultCheck] %systemroot%\system32\dumprep 0 -u
mRun: [dscactivate] "c:\program files\dell support center\gs_agent\custom\dsca.exe"
mRun: [DellSupportCenter] "c:\program files\dell support center\bin\sprtcmd.exe" /P DellSupportCenter
mRun: [FaxCenterServer] "c:\program files\dell pc fax\fm3032.exe" /s
mRun: [dlcxmon.exe] "c:\program files\dell photo aio printer 926\dlcxmon.exe"
mRun: [MemoryCardManager] "c:\program files\dell photo aio printer 926\memcard.exe"
mRun: [ISUSPM Startup] "c:\program files\common files\installshield\updateservice\isuspm.exe" -startup
mRun: [ISUSScheduler] "c:\program files\common files\installshield\updateservice\issch.exe" -start
mRun: [Corel Photo Downloader] c:\program files\corel\corel photo album 6\MediaDetect.exe
mRun: [DLCXCATS] rundll32 c:\windows\system32\spool\drivers\w32x86\3\DLCXtime.dll,_RunDLLEntry@16
mRun: [QuickCare2.2] c:\program files\qwest\quickcare\bin\sprtcmd.exe /P QuickCare2.2
mRun: [MimBoot] c:\progra~1\musicm~1\musicm~2\mimboot.exe
mRun: [OneCareUI] "c:\program files\microsoft windows onecare live\winssnotify.exe"
mRun: [SunJavaUpdateSched] "c:\program files\java\jre6\bin\jusched.exe"
mRun: [RegistryMechanic]
IE: &Search - ?p=ZSzeb001TWUS_ZNxmk788YYUS
IE: {d81ca86b-ef63-42af-bee3-4502d9a03c2d} - http://wwws.musicmatch.com/mmz/openWebRadio.html
IE: {e2e2dd38-d088-4134-82b7-f2ba38496583} - %windir%\Network Diagnostic\xpnetdiag.exe
IE: {FB5F1910-F110-11d2-BB9E-00C04F795683} - c:\program files\messenger\msmsgs.exe
IE: {CD67F990-D8E9-11d2-98FE-00C0F0318AFE} - {FE54FA40-D68C-11d2-98FA-00C0F0318AFE} - c:\windows\system32\Shdocvw.dll
IE: {DFB852A3-47F8-48C4-A200-58CAB36FD2A2} - {53707962-6F74-2D53-2644-206D7942484F} - c:\progra~1\spybot~1\SDHelper.dll
DPF: {8AD9C840-044E-11D1-B3E9-00805F499D93} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_13-windows-i586.cab
DPF: {8FFBE65D-2C9C-4669-84BD-5829DC0B603C} - hxxp://fpdownload.macromedia.com/get/flashplayer/current/polarbear/ultrashim.cab
DPF: {CAFEEFAC-0016-0000-0001-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_01-windows-i586.cab
DPF: {CAFEEFAC-0016-0000-0003-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_03-windows-i586.cab
DPF: {CAFEEFAC-0016-0000-0005-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_05-windows-i586.cab
DPF: {CAFEEFAC-0016-0000-0013-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_13-windows-i586.cab
DPF: {CAFEEFAC-FFFF-FFFF-FFFF-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_13-windows-i586.cab
DPF: {F58E1CEF-A068-4C15-BA5E-587CAF3EE8C6} - hxxp://chat.msn.com/bin/msnchat45.cab
Filter: x-sdch - {B1759355-3EEC-4C1E-B0F1-B719FE26E377} - c:\program files\google\google toolbar\component\fastsearch_A8904FB862BD9564.dll
Handler: linkscanner - {F274614C-63F8-47D5-A4D1-FBDDE494F8D1} -
Notify: igfxcui - igfxsrvc.dll

============= SERVICES / DRIVERS ===============


=============== Created Last 30 ================

2009-07-08 21:08 <DIR> --d----- c:\program files\Trend Micro
2009-07-08 17:41 <DIR> --d----- c:\docume~1\alluse~1\applic~1\avg8
2009-07-08 17:40 <DIR> --d----- c:\windows\SxsCaPendDel
2009-07-08 09:06 <DIR> --d----- c:\windows\pss
2009-07-07 22:18 3,802 a------- c:\windows\system32\tmp.reg
2009-07-07 21:24 664 a------- c:\windows\system32\d3d9caps.dat
2009-07-07 20:31 <DIR> --d----- c:\docume~1\terry\applic~1\Malwarebytes
2009-07-07 20:30 38,160 a------- c:\windows\system32\drivers\mbamswissarmy.sys
2009-07-07 20:30 <DIR> --d----- c:\docume~1\alluse~1\applic~1\Malwarebytes
2009-07-07 20:30 19,096 a------- c:\windows\system32\drivers\mbam.sys
2009-07-07 20:29 <DIR> --d----- c:\program files\Malwarebytes' Anti-Malware
2009-07-06 22:16 <DIR> --d----- c:\program files\Spybot - Search & Destroy
2009-07-06 22:16 <DIR> --d----- c:\docume~1\alluse~1\applic~1\Spybot - Search & Destroy
2009-07-06 21:57 <DIR> --dsh--- c:\documents and settings\terry\IECompatCache
2009-06-10 21:33 246,272 -------- c:\windows\system32\dllcache\ieproxy.dll
2009-06-10 21:33 12,800 -------- c:\windows\system32\dllcache\xpshims.dll

==================== Find3M ====================

2009-06-01 20:00 3,350 a--sh--- c:\windows\system32\KGyGaAvL.sys
2009-05-13 00:15 5,936,128 a------- c:\windows\system32\dllcache\mshtml.dll
2009-05-13 00:15 915,456 a------- c:\windows\system32\wininet.dll
2009-05-13 00:15 915,456 a------- c:\windows\system32\dllcache\wininet.dll
2009-05-12 00:11 102,912 -------- c:\windows\system32\dllcache\iecompat.dll
2009-05-07 10:32 345,600 a------- c:\windows\system32\localspl.dll
2009-05-07 10:32 345,600 -------- c:\windows\system32\dllcache\localspl.dll
2009-04-30 16:22 1,985,024 a------- c:\windows\system32\dllcache\iertutil.dll
2009-04-30 16:22 11,064,832 a------- c:\windows\system32\dllcache\ieframe.dll
2009-04-30 16:22 1,207,808 a------- c:\windows\system32\dllcache\urlmon.dll
2009-04-30 16:22 25,600 a------- c:\windows\system32\dllcache\jsproxy.dll
2009-04-30 16:22 385,536 a------- c:\windows\system32\dllcache\iedkcs32.dll
2009-04-30 06:21 173,056 a------- c:\windows\system32\dllcache\ie4uinit.exe
2009-04-17 07:26 1,847,168 a------- c:\windows\system32\win32k.sys
2009-04-17 07:26 1,847,168 -------- c:\windows\system32\dllcache\win32k.sys
2009-04-15 09:51 585,216 a------- c:\windows\system32\rpcrt4.dll
2009-04-15 09:51 585,216 -------- c:\windows\system32\dllcache\rpcrt4.dll
2008-08-12 07:03 7,670,000 ac------ c:\documents and settings\terry\QuickCareSetup2.exe
2009-03-21 15:13 16,384 a--sh--- c:\windows\temp\cookies\index.dat
2009-03-21 15:13 32,768 a--sh--- c:\windows\temp\history\history.ie5\index.dat
2009-03-21 15:13 32,768 a--sh--- c:\windows\temp\temporary internet files\content.ie5\index.dat

============= FINISH: 9:27:01.21 ===============


HJT

Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 09:30:00, on 7/9/2009
Platform: Windows XP SP3 (WinNT 5.01.2600)
MSIE: Internet Explorer v8.00 (8.00.6001.18702)
Boot mode: Normal

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\Program Files\Microsoft Windows OneCare Live\Antivirus\MsMpEng.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\system32\LEXBCES.EXE
C:\WINDOWS\system32\LEXPPS.EXE
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\Symantec\LiveUpdate\ALUSchedulerSvc.exe
C:\WINDOWS\system32\dlcxcoms.exe
C:\WINDOWS\system32\hkcmd.exe
C:\Program Files\Intel\Modem Event Monitor\IntelMEM.exe
C:\Program Files\Dell\Media Experience\PCMService.exe
C:\WINDOWS\system32\dla\tfswctrl.exe
C:\Program Files\Norton SystemWorks\Norton GoBack\GBPoll.exe
C:\Program Files\Dell Support Center\bin\sprtcmd.exe
C:\Program Files\Dell Photo AIO Printer 926\dlcxmon.exe
C:\Program Files\Dell Photo AIO Printer 926\memcard.exe
C:\Program Files\Common Files\InstallShield\UpdateService\issch.exe
C:\Program Files\Corel\Corel Photo Album 6\MediaDetect.exe
C:\Program Files\Java\jre6\bin\jqs.exe
C:\Program Files\Qwest\QuickCare\bin\sprtcmd.exe
C:\Program Files\Microsoft Windows OneCare Live\winssnotify.exe
C:\Program Files\Java\jre6\bin\jusched.exe
C:\Program Files\DellSupport\DSAgnt.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\Microsoft Windows OneCare Live\OcHealthMon.exe
C:\Program Files\Spybot - Search & Destroy\TeaTimer.exe
C:\Program Files\Dell Support Center\bin\sprtsvc.exe
C:\WINDOWS\system32\svchost.exe
C:\Program Files\Norton SystemWorks\Norton GoBack\GBTray.exe
C:\Program Files\MUSICMATCH\Musicmatch Jukebox\mim.exe
C:\WINDOWS\system32\fxssvc.exe
C:\Program Files\MUSICMATCH\Musicmatch Jukebox\MMDiag.exe
C:\Program Files\Microsoft Windows OneCare Live\Firewall\msfwsvc.exe
C:\Program Files\Microsoft Windows OneCare Live\winss.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Trend Micro\HijackThis\HijackThis.exe

R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyServer = http=
O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 6.0\Reader\ActiveX\AcroIEHelper.dll
O2 - BHO: WormRadar.com IESiteBlocker.NavFilter - {3CA2F312-6F6E-4B53-A66E-4E65E497C8C0} - C:\Program Files\AVG\AVG8\avgssie.dll (file missing)
O2 - BHO: Spybot-S&D IE Protection - {53707962-6F74-2D53-2644-206D7942484F} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
O2 - BHO: DriveLetterAccess - {5CA3D70E-1895-11CF-8E15-001234567890} - C:\WINDOWS\system32\dla\tfswshx.dll
O2 - BHO: (no name) - {7E853D72-626A-48EC-A868-BA8D5E23E045} - (no file)
O2 - BHO: Windows Live Sign-in Helper - {9030D464-4C02-4ABF-8ECC-5164760863C6} - C:\Program Files\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll
O2 - BHO: Google Toolbar Helper - {AA58ED58-01DD-4d91-8333-CF10577473F7} - C:\Program Files\Google\Google Toolbar\GoogleToolbar.dll
O2 - BHO: Google Toolbar Notifier BHO - {AF69DE43-7D58-4638-B6FA-CE66B5AD205D} - C:\Program Files\Google\GoogleToolbarNotifier\5.1.1309.3572\swg.dll
O2 - BHO: Windows Live Toolbar Helper - {BDBD1DAD-C946-4A17-ADC1-64B5B4FF55D0} - C:\Program Files\Windows Live Toolbar\msntb.dll
O2 - BHO: Google Dictionary Compression sdch - {C84D72FE-E17D-4195-BB24-76C02E2E7C4E} - C:\Program Files\Google\Google Toolbar\Component\fastsearch_A8904FB862BD9564.dll
O2 - BHO: MSN Toolbar Helper - {d2ce3e00-f94a-4740-988e-03dc2f38c34f} - C:\Program Files\MSN\Toolbar\3.0.0988.2\msneshellx.dll
O2 - BHO: Java™ Plug-In 2 SSV Helper - {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files\Java\jre6\bin\jp2ssv.dll
O2 - BHO: JQSIEStartDetectorImpl - {E7E6F031-17CE-4C07-BC86-EABFE594F69C} - C:\Program Files\Java\jre6\lib\deploy\jqs\ie\jqs_plugin.dll
O3 - Toolbar: (no name) - {BA52B914-B692-46c4-B683-905236F6F655} - (no file)
O3 - Toolbar: Windows Live Toolbar - {BDAD1DAD-C946-4A17-ADC1-64B5B4FF55D0} - C:\Program Files\Windows Live Toolbar\msntb.dll
O3 - Toolbar: MSN Toolbar - {1E61ED7C-7CB8-49d6-B9E9-AB4C880C8414} - C:\Program Files\MSN\Toolbar\3.0.0988.2\msneshellx.dll
O3 - Toolbar: Google Toolbar - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - C:\Program Files\Google\Google Toolbar\GoogleToolbar.dll
O4 - HKLM\..\Run: [IgfxTray] C:\WINDOWS\system32\igfxtray.exe
O4 - HKLM\..\Run: [HotKeysCmds] C:\WINDOWS\system32\hkcmd.exe
O4 - HKLM\..\Run: [IntelMeM] C:\Program Files\Intel\Modem Event Monitor\IntelMEM.exe
O4 - HKLM\..\Run: [PCMService] "C:\Program Files\Dell\Media Experience\PCMService.exe"
O4 - HKLM\..\Run: [dla] C:\WINDOWS\system32\dla\tfswctrl.exe
O4 - HKLM\..\Run: [PrinTray] C:\WINDOWS\System32\spool\DRIVERS\W32X86\2\printray.exe
O4 - HKLM\..\Run: [UserFaultCheck] %systemroot%\system32\dumprep 0 -u
O4 - HKLM\..\Run: [dscactivate] "C:\Program Files\Dell Support Center\gs_agent\custom\dsca.exe"
O4 - HKLM\..\Run: [DellSupportCenter] "C:\Program Files\Dell Support Center\bin\sprtcmd.exe" /P DellSupportCenter
O4 - HKLM\..\Run: [FaxCenterServer] "C:\Program Files\Dell PC Fax\fm3032.exe" /s
O4 - HKLM\..\Run: [dlcxmon.exe] "C:\Program Files\Dell Photo AIO Printer 926\dlcxmon.exe"
O4 - HKLM\..\Run: [MemoryCardManager] "C:\Program Files\Dell Photo AIO Printer 926\memcard.exe"
O4 - HKLM\..\Run: [ISUSPM Startup] "C:\Program Files\Common Files\InstallShield\UpdateService\isuspm.exe" -startup
O4 - HKLM\..\Run: [ISUSScheduler] "C:\Program Files\Common Files\InstallShield\UpdateService\issch.exe" -start
O4 - HKLM\..\Run: [Corel Photo Downloader] C:\Program Files\Corel\Corel Photo Album 6\MediaDetect.exe
O4 - HKLM\..\Run: [DLCXCATS] rundll32 C:\WINDOWS\System32\spool\DRIVERS\W32X86\3\DLCXtime.dll,_RunDLLEntry@16
O4 - HKLM\..\Run: [QuickCare2.2] C:\Program Files\Qwest\QuickCare\bin\sprtcmd.exe /P QuickCare2.2
O4 - HKLM\..\Run: [MimBoot] C:\PROGRA~1\MUSICM~1\MUSICM~2\mimboot.exe
O4 - HKLM\..\Run: [OneCareUI] "C:\Program Files\Microsoft Windows OneCare Live\winssnotify.exe"
O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files\Java\jre6\bin\jusched.exe"
O4 - HKCU\..\Run: [MsnMsgr] "C:\Program Files\MSN Messenger\MsnMsgr.Exe" /background
O4 - HKCU\..\Run: [DellSupport] "C:\Program Files\DellSupport\DSAgnt.exe" /startup
O4 - HKCU\..\Run: [DellSupportCenter] "C:\Program Files\Dell Support Center\bin\sprtcmd.exe" /P DellSupportCenter
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O4 - HKCU\..\Run: [SpybotSD TeaTimer] C:\Program Files\Spybot - Search & Destroy\TeaTimer.exe
O4 - Global Startup: Norton GoBack.lnk = C:\Program Files\Norton SystemWorks\Norton GoBack\GBTray.exe
O8 - Extra context menu item: &Search - ?p=ZSzeb001TWUS_ZNxmk788YYUS
O9 - Extra button: Real.com - {CD67F990-D8E9-11d2-98FE-00C0F0318AFE} - C:\WINDOWS\system32\Shdocvw.dll
O9 - Extra button: MUSICMATCH MX Web Player - {d81ca86b-ef63-42af-bee3-4502d9a03c2d} - http://wwws.musicmatch.com/mmz/openWebRadio.html (file missing)
O9 - Extra button: (no name) - {DFB852A3-47F8-48C4-A200-58CAB36FD2A2} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
O9 - Extra 'Tools' menuitem: Spybot - Search & Destroy Configuration - {DFB852A3-47F8-48C4-A200-58CAB36FD2A2} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O16 - DPF: {F58E1CEF-A068-4C15-BA5E-587CAF3EE8C6} (MSN Chat Control 4.5) - http://chat.msn.com/bin/msnchat45.cab
O18 - Protocol: linkscanner - {F274614C-63F8-47D5-A4D1-FBDDE494F8D1} - C:\Program Files\AVG\AVG8\avgpp.dll (file missing)
O18 - Filter: x-sdch - {B1759355-3EEC-4C1E-B0F1-B719FE26E377} - C:\Program Files\Google\Google Toolbar\Component\fastsearch_A8904FB862BD9564.dll
O23 - Service: Automatic LiveUpdate Scheduler - Symantec Corporation - C:\Program Files\Symantec\LiveUpdate\ALUSchedulerSvc.exe
O23 - Service: dlcx_device - - C:\WINDOWS\system32\dlcxcoms.exe
O23 - Service: DSBrokerService - Unknown owner - C:\Program Files\DellSupport\brkrsvc.exe
O23 - Service: GoBack Polling Service (GBPoll) - Symantec Corporation - C:\Program Files\Norton SystemWorks\Norton GoBack\GBPoll.exe
O23 - Service: Google Software Updater (gusvc) - Google - C:\Program Files\Google\Common\Google Updater\GoogleUpdaterService.exe
O23 - Service: Java Quick Starter (JavaQuickStarterService) - Sun Microsystems, Inc. - C:\Program Files\Java\jre6\bin\jqs.exe
O23 - Service: LexBce Server (LexBceS) - Lexmark International, Inc. - C:\WINDOWS\system32\LEXBCES.EXE
O23 - Service: LiveUpdate - Symantec Corporation - C:\PROGRA~1\Symantec\LIVEUP~1\LUCOMS~1.EXE
O23 - Service: SupportSoft Sprocket Service (dellsupportcenter) (sprtsvc_dellsupportcenter) - SupportSoft, Inc. - C:\Program Files\Dell Support Center\bin\sprtsvc.exe
O23 - Service: SupportSoft RemoteAssist - SupportSoft, Inc. - C:\Program Files\Common Files\SupportSoft\bin\ssrc.exe

--
End of file - 9406 bytes

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#2 myrti

myrti

    Sillyberry


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Posted 19 July 2009 - 10:05 AM

Hello and welcome to Bleeping Computer

We apologize for the delay in responding to your request for help. Here at Bleeping Computer we get overwhelmed at times, and we are trying our best to keep up. Please note that your topic was not intentionally overlooked. Our mission is to help everyone in need, but sometimes it takes just a little longer to get to every request for help. No one is ignored here.

If you have since resolved the original problem you were having, we would appreciate you letting us know. If not please perform the following steps below so we can have a look at the current condition of your machine.

If you have not done so, include a clear description of the problems you're having, along with any steps you may have performed so far.

Upon completing the steps below another staff member will review and take the steps necessary with you to get your machine back in working order clean and free of malware.

If you have already posted a DDS log, please do so again, as your situation may have changed.
Use the 'Add Reply' and add the new log to this thread.


Thanks and again sorry for the delay.

We need to see some information about what is happening in your machine. Please perform the following scan:
  • Download DDS by sUBs from one of the following links. Save it to your desktop.
  • Double click on the DDS icon, allow it to run.
  • A small box will open, with an explaination about the tool. No input is needed, the scan is running.
  • Notepad will open with the results.
  • Follow the instructions that pop up for posting the results.
  • Close the program window, and delete the program from your desktop.
Please note: You may have to disable any script protection running if the scan fails to run. After downloading the tool, disconnect from the internet and disable all antivirus protection. Run the scan, enable your A/V and reconnect to the internet.

Information on A/V control HERE

regards _temp_

is that a bird?  a plane? nooo it's the flying blueberry!

If I have been helping you and haven't replied in 2 days, feel free to shoot me a PM! Please don't send help request via PM, unless I am already helping you. Use the forums!

 

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#3 myrti

myrti

    Sillyberry


  • Malware Study Hall Admin
  • 33,779 posts
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  •  
  • Gender:Female
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  • Local time:05:21 PM

Posted 24 July 2009 - 02:30 AM

Due to lack of feedback, this topic is now Closed

If you need this topic reopened, please send me a PM.
Please include the address of this thread in your request.
This applies only to the original topic starter.

Everyone else please start a new topic.

With Regards,
_temp_

is that a bird?  a plane? nooo it's the flying blueberry!

If I have been helping you and haven't replied in 2 days, feel free to shoot me a PM! Please don't send help request via PM, unless I am already helping you. Use the forums!

 

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