Win32 TrojanTDSS [Moved]

Apparently got Win32 TrojanTDSS. Can't seem to remove it. Can somebody help with this one?

Thanks,
RRobaldo

Edited by RRobaldo, 10 July 2009 - 03:39 PM.

As no logs have been posted, I am shifting this topic from the specialized HiJack This forum to the Am I Infected forum.

==>PLEASE DO NOT NOW POST LOGS<== unless a log is specifically requested.

I know I'm infected. I can post logs anytime you want.

The problem is when I'm using a search engine such as Google, the links take me to random websites that have nothing to do with what I searched for. Lavasoft AdAware identifies the culprit as WIN32TROJANTDSS.

Symantec AV doesn't seem to see it. Neither does Malware Bytes.

Neither of those two programs would run at all until I ran Combo-Fix.exe

I know I'm not supposed to post the log until instructed. So just say the word and it will be posted.

Edited by RRobaldo, 10 July 2009 - 04:50 PM.

As this is Friday Afternoon, I will not be at the office over the weekend. Please don't bump this if I cannot reply until Monday.

Hello and welcome please run these next. If you have Spybot installed temporarily disable it.
Note: On Vista, "Windows Temp" is disabled. To empty "Windows Temp" ATF-Cleaner must be "Run as an Administrator".

Next run ATF and SAS:

Note: On Vista, "Windows Temp" is disabled. To empty "Windows Temp" ATF-Cleaner must be "Run as an Administrator".

From your regular user account..
Download Attribune's ATF Cleaner and then SUPERAntiSpyware , Free Home Version. Save both to desktop ..
DO NOT run yet.
Open SUPER from icon and install and Update it
Under Scanner Options make sure the following are checked (leave all others unchecked):
Close browsers before scanning.
Scan for tracking cookies.
Terminate memory threats before quarantining.
Click the "Close" button to leave the control center screen and exit the program. DO NOT run yet.

Now reboot into Safe Mode: How to enter safe mode(XP)
Using the F8 Method
Restart your computer.
When the machine first starts again it will generally list some equipment that is installed in your machine, amount of memory, hard drives installed etc. At this point you should gently tap the F8 key repeatedly until you are presented with a Windows XP Advanced Options menu.
Select the option for Safe Mode using the arrow keys.
Then press enter on your keyboard to boot into Safe Mode.

Double-click ATF-Cleaner.exe to run the program.
Under Main "Select Files to Delete" choose: Select All.
Click the Empty Selected button.

If you use Firefox or Opera browser click that browser at the top and choose: Select All
Click the Empty Selected button.
If you would like to keep your saved passwords, please click No at the prompt.
Click Exit on the Main menu to close the program.

NOW Scan with SUPER
Open from the desktop icon or the program Files list
On the left, make sure you check C:\Fixed Drive.
Perform a Complete scan. After scan,Verify they are all checked.
Click OK on the summary screen to quarantine all found items.
If asked if you want to reboot, click "Yes" and reboot normally.

To retrieve the removal information after reboot, launch SUPERAntispyware again.
Click Preferences, then click the Statistics/Logs tab.
Under Scanner Logs, double-click SUPERAntiSpyware Scan Log.
If there are several logs, click the current dated log and press View log.
A text file will open in your default text editor.
Please copy and paste the Scan Log results in your next reply.
Click Close to exit the program.


Please ask any needed questions,post logs and Let us know how the PC is running now.

Edited by boopme, 10 July 2009 - 08:37 PM.

Thanks for your help with this one.
I followed your directions as soon as I got into the office this morning.
SuperAntiSpyware is still running (safe mode is SLOW)... It's going on 5 hours now and it's scanned a little over 210,000 files.

So far it's found only one threat: Trojan.RootKit/Gen.

As soon as it's finished, I'll post the log file for you.

OK let it finish It appears you have a lot of files,post that log..when it is done you will need to run MBAm (it's faster).

Next run MBAM (MalwareBytes):

NOTE: Before saving MBAM please rename it to zztoy.exe....now save it to your desktop.

Please download Malwarebytes Anti-Malware and save it to your desktop.
alternate download link 1
alternate download link 2

MBAM may "make changes to your registry" as part of its disinfection routine. If using other security programs that detect registry changes (ie Spybot's Teatimer), they may interfere or alert you. Temporarily disable such programs or permit them to allow the changes.

• Make sure you are connected to the Internet.
• Double-click on mbam-setup.exe to install the application.
• When the installation begins, follow the prompts and do not make any changes to default settings.
• When installation has finished, make sure you leave both of these checked:
  • Update Malwarebytes' Anti-Malware
  • Launch Malwarebytes' Anti-Malware
• Then click Finish.

MBAM will automatically start and you will be asked to update the program before performing a scan.

• If an update is found, the program will automatically update itself. Press the OK button to close that box and continue.
• If you encounter any problems while downloading the definition updates, manually download them from here and just double-click on mbam-rules.exe to install.

On the Scanner tab:

• Make sure the "Perform Quick Scan" option is selected.
• Then click on the Scan button.
• If asked to select the drives to scan, leave all the drives selected and click on the Start Scan button.
• The scan will begin and "Scan in progress" will show at the top. It may take some time to complete so please be patient.
• When the scan is finished, a message box will say "The scan completed successfully. Click 'Show Results' to display all objects found".
• Click OK to close the message box and continue with the removal process.

Back at the main Scanner screen:

• Click on the Show Results button to see a list of any malware that was found.
• Make sure that everything is checked, and click Remove Selected.
• When removal is completed, a log report will open in Notepad.
• The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
• Copy and paste the contents of that report in your next reply. Be sure to post the complete log to include the top portion which shows MBAM's database version and your operating system.
• Exit MBAM when done.

Note: If MBAM encounters a file that is difficult to remove, you will be asked to reboot your computer so MBAM can proceed with the disinfection process. If asked to restart the computer, please do so immediately. Failure to reboot normally (not into safe mode) will prevent MBAM from removing all the malware.

OK, Super Anti Spyware finally finished after almost 5 1/2 hours. Here's it's log followed by the MBAM log:


SUPERAntiSpyware Scan Log
http://www.superantispyware.com

Generated 07/13/2009 at 04:03 PM

Application Version : 4.26.1006

Core Rules Database Version : 3989
Trace Rules Database Version: 1929

Scan type : Complete Scan
Total Scan Time : 05:27:26

Memory items scanned : 279
Memory threats detected : 0
Registry items scanned : 7626
Registry threats detected : 0
File items scanned : 241973
File threats detected : 2

Trojan.RootKit/Gen
C:\QOOBOX\QUARANTINE\C\WINDOWS\SYSTEM32\DRIVERS\HJGRUIBLIDWUYQ.SYS.VIR

Trojan.Agent/Gen-PEC
C:\WINDOWS\PEV.EXE


----------------------------------------------------------------------------------

Malware Bytes Log:


Malwarebytes' Anti-Malware 1.39
Database version: 2421
Windows 5.1.2600 Service Pack 3

07/13/2009 4:45:42 PM
mbam-log-2009-07-13 (16-45-42).txt

Scan type: Quick Scan
Objects scanned: 104734
Time elapsed: 17 minute(s), 50 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 0

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
(No malicious items detected)

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
(No malicious items detected)

It appears that combofix may have killed the rootkitand SAS got the other. How is it running now?

Edited by boopme, 13 July 2009 - 04:03 PM.

Seems too easy, still waiting for the other shoe to drop...

Right now everything DOES seem to be running ok. (knocking wood fervently)

I find it interesting that big bad Sym****c E**p**nt protection didn't do a thing to stop them. It's updates are current.

Thanks,
Lance

P.S.

Edited by RRobaldo, 13 July 2009 - 04:15 PM.

Well if all stays good then... Now you should Create a New Restore Point to prevent possible reinfection from an old one. Some of the malware you picked up could have been backed up, renamed and saved in System Restore. Since this is a protected directory your tools cannot access to delete these files, they sometimes can reinfect your system if you accidentally use an old restore point. Setting a new restore point AFTER cleaning your system will help prevent this and enable your computer to "roll-back" to a clean working state.

The easiest and safest way to do this is:

• Go to Start > Programs > Accessories > System Tools and click "System Restore".
• Choose the radio button marked "Create a Restore Point" on the first screen then click "Next". Give the R.P. a name, then click "Create". The new point will be stamped with the current date and time. Keep a log of this so you can find it easily should you need to use System Restore.

• Then use Disk Cleanup to remove all but the most recently created Restore Point.
• Go to Start > Run and type: Cleanmgr
• Click "Ok". Disk Cleanup will scan your files for several minutes, then open.
• Click the "More Options" tab, then click the "Clean up" button under System Restore.
• Click Ok. You will be prompted with "Are you sure you want to delete all but the most recent restore point?"
• Click Yes, then click Ok.
• Click Yes again when prompted with "Are you sure you want to perform these actions?"
• Disk Cleanup will remove the files and close automatically.

Vista Users can refer to these links: Create a New Restore Point and Disk Cleanup.

Spoke too soon. It's still alive. It started acting up again today.

Below is the DDS log:


DDS (Ver_09-06-26.01) - NTFSx86
Run by Lance at 11:31:36.06 on 07/14/2009
Internet Explorer: 8.0.6001.18702
Microsoft Windows XP Professional 5.1.2600.3.1252.1.1033.18.1015.426 [GMT -4:00]

AV: Symantec Endpoint Protection *On-access scanning disabled* (Updated) {FB06448E-52B8-493A-90F3-E43226D3305C}
FW: Symantec Endpoint Protection *enabled* {BE898FE3-CD0B-4014-85A9-03DB9923DDB6}

============== Running Processes ===============

C:\WINDOWS\system32\svchost -k DcomLaunch
svchost.exe
C:\WINDOWS\System32\svchost.exe -k netsvcs
C:\Program Files\Symantec AntiVirus\Smc.exe
svchost.exe
C:\Program Files\Common Files\Symantec Shared\ccSvcHst.exe
C:\WINDOWS\System32\WLTRYSVC.EXE
C:\WINDOWS\System32\bcmwltry.exe
C:\WINDOWS\system32\LEXBCES.EXE
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\system32\LEXPPS.EXE
svchost.exe
C:\WINDOWS\system32\inetsrv\inetinfo.exe
C:\Program Files\Common Files\Microsoft Shared\VS7Debug\mdm.exe
C:\WINDOWS\system32\PSIService.exe
C:\Program Files\Common Files\Protexis\License Service\PsiService_2.exe
C:\WINDOWS\System32\svchost.exe -k imgsvc
C:\Program Files\Symantec AntiVirus\Rtvscan.exe
C:\WINDOWS\system32\ctfmon.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\Symantec AntiVirus\SmcGui.exe
C:\Program Files\Sharp\Sharpdesk\SharpTray.exe
C:\Program Files\Common Files\Symantec Shared\ccApp.exe
C:\Program Files\Windows Media Player\WMPNSCFG.exe
C:\Program Files\SUPERAntiSpyware\SUPERAntiSpyware.exe
svchost.exe
C:\Program Files\Kyocera\Address Book\AddrBook.exe
C:\Program Files\Kyocera\FileUtility\NsCatCom.exe
C:\Program Files\Microsoft Office\OFFICE11\OUTLOOK.EXE
C:\Program Files\Microsoft Office\OFFICE11\WINWORD.EXE
C:\WINDOWS\system32\wscntfy.exe
C:\Program Files\Symantec AntiVirus\SymCorpUI.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program Files\Borland\CBuilder5\Bin\bcb.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Documents and Settings\Lance\Desktop\dds.scr
C:\WINDOWS\system32\taskmgr.exe

============== Pseudo HJT Report ===============

{edit removed HJT log~~boopme}

Edited by boopme, 14 July 2009 - 01:08 PM.

Please follow this guide. go and do steps 6 and 7 ,, Preparation Guide For Use Before Using Hijackthis. Then go here HijackThis Logs and Virus/Trojan/Spyware/Malware Removal ,click New Topic,give it a relevant Title and post that complete log.

Let me know if it went OK.

I ran DDS and posted the log in that forumn. I'll let you know what the end result is...

Thanks for all your help.

Thanks,it lookks good..
Now that your log is properly posted, you should NOT make further changes to your computer (install/uninstall programs, use special fix tools, delete files, edit the registry, etc) unless advised by a HJT Team member, nor should you continue to ask for help elsewhere. Doing so can result in system changes which may not show it the log you already posted. Further, any modifications you make on your own may cause confusion for the helper assisting you and could complicate the malware removal process which would extend the time it takes to clean your computer.

From this point on the HJT Team should be the only members that you take advice from, until they have verified your log as clean.

Please be patient. It may take a while to get a response because the HJT Team members are very busy working logs posted before yours. They are volunteers who will help you out as soon as possible. Once you have made your post and are waiting, please DO NOT make another reply until it has been responded to by a member of the HJT Team. Generally the staff checks the forum for postings that have 0 replies as this makes it easier for them to identify those who have not been helped. If you post another response there will be 1 reply. A team member, looking for a new log to work may assume another HJT Team member is already assisting you and not open the thread to respond.

To avoid confusion, I am closing this topic.