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Girlfriend's PC seems hopeless, network problems.

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3 replies to this topic

#1 Aesir09


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Posted 10 July 2009 - 11:32 AM

*Hijackthis logfile is attached*

My girlfriend has an HP desktop that was purchased around Christmas of 2008 and it uses a linksys usb wifi stick to connect to her what seems to be from my viewings, a default wireless NETGEAR setup router.

I who am quite computer savvy, told her I would fix her computer problems and get her internet security and show her tricks and tips on how to manage and maintain her PC to keep it running well etc.

However the problems we have run into include but are probably not limited to:
-Cannot update any antivirus programs
-Cannot download World of Warcraft due to error "failed to read information from the internet please close all applications and try again"

NOTE: I haven't tried updating other programs and such but I am guessing that would be a problem as well? We tried about every worthwhile AV/IS program out there and none of them will update. I set her NAT settings on her router to open. Her network card/linksys usb according to windows have the latest drivers installed and such.

Please help with any knowledge. Part of me just wants to backup and format but we don't have access to her Manufacturers CD.

Attached Files

Edited by Aesir09, 10 July 2009 - 11:32 AM.

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#2 Aesir09

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Posted 10 July 2009 - 12:39 PM


any help/suggestions would be greatly appreciated.



While we understand your frustration at having to wait, please note that Bleeping Computer deals with several hundred requests for assistance such as yours on a daily basis. As a result, our backlog is quite large as are other comparable sites that help others with malware issues. Although our HJT Team members work on hundreds of requests each day, they are all volunteers who work logs when they can and are able to do so. No one is paid by Bleeping Computer for their assistance to our members.

Further, our malware removal staff is comprised of team members with various levels of skill and expertise to deal with thousands of malware variants, some more complex than others. Although we try to take DDS/HJT logs in order (starting with the oldest), it is often the skill level of the particular helper and sometimes the operating system that dictates which logs get selected first. Some infections are more complicated than others and require a higher skill level to remove. Without that skill level attempted removal could result in disastrous results. In other instances, the helper may not be familiar with the operating system that you are using, since they use another. In either case, neither of us want someone to assist you who is not familiar with your issue and attempt to fix it.

We ask that once you have posted your log and are waiting, please DO NOT "bump" your thread or make further replies until it has been responded to by a member of the HJT Team. The reason we ask this or do not respond to your requests is because that would remove you from the active queue that Techs and Staff have access to. The malware staff checks the forum for postings that have 0 replies as this makes it easier for them to identify those who have not been helped. If you post another response, there will be 1 reply. A team member, looking for a new log to work may assume another HJT Team member is already assisting you and not open the thread to respond.

That is why I have made an edit to your last post, instead of a reply. Please do not multiple post here, as that only pushes you further down the queue and causes confusion to the staff.

Please be patient. It may take a while to get a response but your log will be reviewed and answered as soon as possible.

Thank you for understanding.

Orange Blossom ~ forum moderator

Edited by Orange Blossom, 10 July 2009 - 04:54 PM.

#3 Elise


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Posted 19 July 2009 - 02:35 AM

Hello and welcome to Bleeping Computer

We apologize for the delay in responding to your request for help. Here at Bleeping Computer we get overwhelmed at times, and we are trying our best to keep up. Please note that your topic was not intentionally overlooked. Our mission is to help everyone in need, but sometimes it takes just a little longer to get to every request for help. No one is ignored here.

If you have since resolved the original problem you were having, we would appreciate you letting us know. If not please perform the following steps below so we can have a look at the current condition of your machine.

If you have not done so, include a clear description of the problems you're having, along with any steps you may have performed so far.

Upon completing the steps below another staff member will review and take the steps necessary with you to get your machine back in working order clean and free of malware.

If you have already posted a DDS log, please do so again, as your situation may have changed.
Use the 'Add Reply' and add the new log to this thread.

Thanks and again sorry for the delay.

We need to see some information about what is happening in your machine. Please perform the following scan:
  • Download DDS by sUBs from one of the following links. Save it to your desktop.
  • Double click on the DDS icon, allow it to run.
  • A small box will open, with an explaination about the tool. No input is needed, the scan is running.
  • Notepad will open with the results.
  • Follow the instructions that pop up for posting the results.
  • Close the program window, and delete the program from your desktop.
Please note: You may have to disable any script protection running if the scan fails to run. After downloading the tool, disconnect from the internet and disable all antivirus protection. Run the scan, enable your A/V and reconnect to the internet.

Information on A/V control HERE

regards, Elise

"Now faith is the substance of things hoped for, the evidence of things not seen."


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#4 teacup61


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Posted 27 July 2009 - 05:30 AM

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Error reading poptart in Drive A: Delete kids y/n?

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