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please help: cannot open or install programs


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#1 got2go

got2go

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Posted 10 July 2009 - 07:41 AM

Yesterday I noticed that my computer was infected with malware. I first saw the bogus dialog box for "antivirus pro" saying my computer was infected. I did not click on it because I realized its devious nature but It must have been to late because now my computer is overrun.

Symptoms:

firefox is disabled
internet explorer redirects to unwanted websites
cannot run spysweeper
cannot run sophos antivirus
"ihaupd32.exe" launches on startup
"pygvcj.exe" dialogue box "the application failed to initialize properly (0xc0000142)
Popups from "Antivirus system pro alert"
Windows box that says to insert windows xp cd 2 because critical files have been replaced by unrecognized versions
Cannot install malwarebytes (which I previously had downloaded)


This is a tablet pc which I use for school. The IT department is inaccessable because it is summer but it is really important that I fix this asap so I can do my summer homework! I can probably get a hijack this log if that would be helpful. I cannot reimage the hard drive because the windows xp cds are at school

Thanks!

Edited by got2go, 10 July 2009 - 10:51 AM.


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#2 Blade

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Posted 13 July 2009 - 04:24 PM

Hello got2go and :thumbsup: to BleepingComputer.

I apologize for the delay in responding to your topic; we deal with hundreds of new requests for help each day and sometimes it takes us a while to work through them all.


Let's try this. Please delete the copy of Malwarebytes that you have already downloaded and then follow the below instructions.

Please download Malwarebytes Anti-Malware and save it to your desktop.
alternate download link 1
alternate download link 2

IMPORTANT!!! - when you save the file, rename it to something random, such as bubbles.exe This must be done before beginning the download!

MBAM may "make changes to your registry" as part of its disinfection routine. If using other security programs that detect registry changes (ie Spybot's Teatimer), they may interfere or alert you. Temporarily disable such programs or permit them to allow the changes.
  • Make sure you are connected to the Internet.
  • Double-click on mbam-setup.exe to install the application.
  • When the installation begins, follow the prompts and do not make any changes to default settings.
  • When installation has finished, make sure you leave both of these checked:
    • Update Malwarebytes' Anti-Malware
    • Launch Malwarebytes' Anti-Malware
  • Then click Finish.
MBAM will automatically start and you will be asked to update the program before performing a scan.
  • If an update is found, the program will automatically update itself. Press the OK button to close that box and continue.
  • If you encounter any problems while downloading the definition updates, manually download them from here and just double-click on mbam-rules.exe to install.
On the Scanner tab:
  • Make sure the "Perform Quick Scan" option is selected.
  • Then click on the Scan button.
  • If asked to select the drives to scan, leave all the drives selected and click on the Start Scan button.
  • The scan will begin and "Scan in progress" will show at the top. It may take some time to complete so please be patient.
  • When the scan is finished, a message box will say "The scan completed successfully. Click 'Show Results' to display all objects found".
  • Click OK to close the message box and continue with the removal process.
Back at the main Scanner screen:
  • Click on the Show Results button to see a list of any malware that was found.
  • Make sure that everything is checked, and click Remove Selected.
  • When removal is completed, a log report will open in Notepad.
  • The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
  • Copy and paste the contents of that report in your next reply. Be sure to post the complete log to include the top portion which shows MBAM's database version and your operating system.
  • Exit MBAM when done.
Note: If MBAM encounters a file that is difficult to remove, you will be asked to reboot your computer so MBAM can proceed with the disinfection process. If asked to restart the computer, please do so immediately. Failure to reboot normally (not into safe mode) will prevent MBAM from removing all the malware.

If you have problems getting MBAM to execute after installation, navigate to the folder MBAM installed to and rename mbam.exe to bubbles.bat. Then double click on the file you just renamed to launch the program. Once MBAM is running, make sure you've updated it and then run a scan as directed above.

Let me know if that doesn't work.

~Blade

In your next reply, please include the following:
Malwarebytes log

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