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Avast AntiVirus


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#1 Maggie Mae

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Posted 09 July 2009 - 08:29 PM

I installed Avast Antivirus Home Edition on my WindowsXP and when I ran a scan recently, Avast listed 585 files that Avast AntiVirus was unable to scan. Avast suggested not to leave it that way but to move it to the "Virus Chest". I tried upteen times to move it to the chest without success. So I emailed their support group and they instructed me to go to this site: Bleeping Computers and then have you guys do a "system scan" and send them the log file. Whoa!

I thought that idea rather severe and extreme. Avast said they doubted that the old antivirus has been removed. Well, of course I removed the old before downloading Avast and it has worked great for a year now; this is my 2nd year with Avast. I don't know what to do. This is my first time at your site. Thank you in advance.

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#2 http.pipelining

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Posted 09 July 2009 - 09:18 PM

If the files are not infected,then just leave it there and do nothing.
Also, if you have any problems or questions with avast,it is better to post it on their forum rather then emailing them.
Link to avast forum http://forum.avast.com/index.php?board=2.0
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#3 boopme

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Posted 09 July 2009 - 10:16 PM

Hello,I am moving this from AntiVirus, Firewall and Privacy Products to the Am I Infected Forum for another scan ... This way we will have a better handle at what is going on.

Next run MBAM (MalwareBytes):

NOTE: Before saving MBAM please rename it to zztoy.exe....now save it to your desktop.

Please download Malwarebytes Anti-Malware and save it to your desktop.
alternate download link 1
alternate download link 2

MBAM may "make changes to your registry" as part of its disinfection routine. If using other security programs that detect registry changes (ie Spybot's Teatimer), they may interfere or alert you. Temporarily disable such programs or permit them to allow the changes.
  • Make sure you are connected to the Internet.
  • Double-click on mbam-setup.exe to install the application.
  • When the installation begins, follow the prompts and do not make any changes to default settings.
  • When installation has finished, make sure you leave both of these checked:
    • Update Malwarebytes' Anti-Malware
    • Launch Malwarebytes' Anti-Malware
  • Then click Finish.
MBAM will automatically start and you will be asked to update the program before performing a scan.
  • If an update is found, the program will automatically update itself. Press the OK button to close that box and continue.
  • If you encounter any problems while downloading the definition updates, manually download them from here and just double-click on mbam-rules.exe to install.
On the Scanner tab:
  • Make sure the "Perform Quick Scan" option is selected.
  • Then click on the Scan button.
  • If asked to select the drives to scan, leave all the drives selected and click on the Start Scan button.
  • The scan will begin and "Scan in progress" will show at the top. It may take some time to complete so please be patient.
  • When the scan is finished, a message box will say "The scan completed successfully. Click 'Show Results' to display all objects found".
  • Click OK to close the message box and continue with the removal process.
Back at the main Scanner screen:
  • Click on the Show Results button to see a list of any malware that was found.
  • Make sure that everything is checked, and click Remove Selected.
  • When removal is completed, a log report will open in Notepad.
  • The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
  • Copy and paste the contents of that report in your next reply. Be sure to post the complete log to include the top portion which shows MBAM's database version and your operating system.
  • Exit MBAM when done.
Note: If MBAM encounters a file that is difficult to remove, you will be asked to reboot your computer so MBAM can proceed with the disinfection process. If asked to restart the computer, please do so immediately. Failure to reboot normally (not into safe mode) will prevent MBAM from removing all the malware.
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