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Please help


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5 replies to this topic

#1 bossheet

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Posted 09 July 2009 - 12:20 PM

For the past month I have had a problem seeing pages on certian websites. I have 8 peer to peer computers hooked up to a router and a DSL modem. I can see most web pages but can't get past the login screen on facebook and the login screen to a website that I use at work...hvacpartners.com. I know both websites work because I can log onto them via my Blackberry. The ISP says it isn't them.

DDS attached.

Thanks in advance

Attached Files


Edited by bossheet, 09 July 2009 - 12:46 PM.


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#2 m0le

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Posted 17 July 2009 - 08:35 PM

Hello and welcome to Bleeping Computer

We apologize for the delay in responding to your request for help. Here at Bleeping Computer we get overwhelmed at times, and we are trying our best to keep up. Please note that your topic was not intentionally overlooked. Our mission is to help everyone in need, but sometimes it takes just a little longer to get to every request for help. No one is ignored here.

If you have since resolved the original problem you were having, we would appreciate you letting us know. If not please perform the following steps below so we can have a look at the current condition of your machine.

If you have not done so, include a clear description of the problems you're having, along with any steps you may have performed so far.

Upon completing the steps below another staff member will review and take the steps necessary with you to get your machine back in working order clean and free of malware.

If you have already posted a DDS log, please do so again, as your situation may have changed.
Use the 'Add Reply' and add the new log to this thread.


Thanks and again sorry for the delay.

We need to see some information about what is happening in your machine. Please perform the following scan:
  • Download DDS by sUBs from one of the following links. Save it to your desktop.
  • Double click on the DDS icon, allow it to run.
  • A small box will open, with an explaination about the tool. No input is needed, the scan is running.
  • Notepad will open with the results.
  • Follow the instructions that pop up for posting the results.
  • Close the program window, and delete the program from your desktop.
Please note: You may have to disable any script protection running if the scan fails to run. After downloading the tool, disconnect from the internet and disable all antivirus protection. Run the scan, enable your A/V and reconnect to the internet.

Information on A/V control HERE
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#3 bossheet

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Posted 20 July 2009 - 09:50 AM

No problem

My computer no longer accesses certian websites...facebook, hvacpartners.com. ISP says that it isn't them. Websites are active

I've done numerous virus scans, went back to Explorer 7, tried on firefox, but nothing works.

I'm not sure if it's malicious software on my computer or what.

Thanks for your help.

Attached Files



#4 m0le

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Posted 20 July 2009 - 04:34 PM

Hi bossheet.

The logs don't show any signs of malware and it may not be malware at all.

Before we start to try further scans I would like you to try this tool and see if this solves any of the issues regarding the sites you are able to visit.

Firstly download: DelDomains.inf
Locate DelDomains.inf right-click and select: Install
Note: you will not see any on-screen action ...

This will remove the websites that are in your trusted list, I notice that these are also the sites you are unable to access at present.

Let me know how this goes. :thumbup2:
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#5 bossheet

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Posted 21 July 2009 - 10:41 AM

That did not work, but I did end up finding the problem...with help from an IT guy. It ended up being a faulty router. I replaced it and now everything works. Thanks for your time.

#6 m0le

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Posted 21 July 2009 - 11:13 AM

Okay, thanks for letting me know :thumbup2:

Since this issue appears to be resolved ... this topic has been closed. Glad we could help. :)

If you're the topic starter, and need this topic reopened, please contact me via pm with the address of the thread.

Everyone else please begin a New Topic.
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