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Outlook Express Hungapp


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#1 sherriashe

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Posted 09 July 2009 - 11:26 AM

I am suddenly unable to reply to email messages in outlook express. When I hit send the hourglass comes up and the program never works again requiring me to close it in task manager where I get the following error message:

szAppName: msimn.exe
szAppVer: 6.0.2900.5512
szModName: hungapp
szModVer: 0.0.0.0
offset: 00000000
Error report contents:
C:\DOCUME~1\Sherri\LOCALS~1\Temp\WER3ea1.dir00\msimn.exe.mdmp
C:\DOCUME~1\Sherri\LOCALS~1\Temp\WER3ea1.dir00\appcompat.txt

Any help would be greatly appreciated.

Sherri

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#2 Computer Pro

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Posted 12 July 2009 - 06:13 PM

Please download Malwarebytes' Anti-Malware from here:
Malwarebytes
Please rename the file BEFORE downloading to zztoy.exe instead of mbam-setup.exe

MBAM may "make changes to your registry" as part of its disinfection routine. If using other security programs that detect registry changes (ie Spybot's Teatimer), they may interfere or alert you. Temporarily disable such programs or permit them to allow the changes.

Double Click mbam-setup.exe to install the application.
* Make sure a checkmark is placed next to Update Malwarebytes' Anti-Malware and Launch Malwarebytes' Anti-Malware, then click Finish.
* If an update is found, it will download and install the latest version.
* Once the program has loaded, select "Perform Full Scan", then click Scan.
* The scan may take some time to finish,so please be patient.
* When the scan is complete, click OK, then Show Results to view the results.
* Make sure that everything is checked, and click Remove Selected.
* When disinfection is completed, a log will open in Notepad and you may be prompted to Restart.(See Extra Note)
* The log is automatically saved by MBAM and can be viewed by clicking the Logs tab in MBAM.
* Copy&Paste the entire MBAM report (even if it does not find anything) in your next reply

Extra Note:
If MBAM encounters a file that is difficult to remove,you will be presented with 1 of 2 prompts,click OK to either and let MBAM proceed with the disinfection process, if asked to restart the computer, please do so immediately.


If Malwarebytes won't install or run

Some types of malware will disable MBAM and other security tools. If MBAM will not install, try renaming it. Right-click on the mbam-setup.exe file and change the .exe extension to .bat, .com, .pif, or .scr and then double-click on it to run.

If after installation, MBAM will not run, open the Malwarebytes' Anti-Malware folder in Program Files, right-click on mbam.exe and change the .exe as noted above. Then double-click on it to run.
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#3 sherriashe

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Posted 13 July 2009 - 12:52 PM

Okay - I performed the steps as suggested. (Also since I originally posted I am getting this error when using IE 8)
Here is the log:

Malwarebytes' Anti-Malware 1.38
Database version: 2419
Windows 5.1.2600 Service Pack 3

7/13/2009 1:49:10 PM
mbam-log-2009-07-13 (13-49-10).txt

Scan type: Full Scan (C:\|)
Objects scanned: 361048
Time elapsed: 1 hour(s), 27 minute(s), 3 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 2

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
(No malicious items detected)

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
c:\system volume information\_restore{45b5e8b9-949a-471e-999d-f381da56a2d3}\RP35\A0015280.vxd (Rogue.sysCleanerPro) -> Quarantined and deleted successfully.
c:\system volume information\_restore{45b5e8b9-949a-471e-999d-f381da56a2d3}\RP35\A0015282.vxd (Rogue.sysCleanerPro) -> Quarantined and deleted successfully.

#4 sherriashe

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Posted 13 July 2009 - 03:26 PM

Update: I am still getting the hangapp error - also i tried to restore the system to an date prior to when this started - I did this through safe mode and it would not let me restore to an earlier time. At my wits end...

#5 Computer Pro

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Posted 13 July 2009 - 09:23 PM

Next run ATF and SAS:
Credits to Boopme

Note: On Vista, "Windows Temp" is disabled. To empty "Windows Temp" ATF-Cleaner must be "Run as an Administrator".

From your regular user account..
Download Attribune's ATF Cleaner and then SUPERAntiSpyware, Free Home Edition

Save both to desktop ..
DO NOT run yet.
Open SUPER from icon and install and Update it
Under Scanner Options make sure the following are checked (leave all others unchecked):
Close browsers before scanning.
Scan for tracking cookies.
Terminate memory threats before quarantining.
Click the "Close" button to leave the control center screen and exit the program. DO NOT run yet.

Now reboot into Safe Mode: How to enter safe mode(XP)
Using the F8 Method
Restart your computer.
When the machine first starts again it will generally list some equipment that is installed in your machine, amount of memory, hard drives installed etc. At this point you should gently tap the F8 key repeatedly until you are presented with a Windows XP Advanced Options menu.
Select the option for Safe Mode using the arrow keys.
Then press enter on your keyboard to boot into Safe Mode.

Double-click ATF-Cleaner.exe to run the program.
Under Main "Select Files to Delete" choose: Select All.
Click the Empty Selected button.

If you use Firefox or Opera browser click that browser at the top and choose: Select All
Click the Empty Selected button.
If you would like to keep your saved passwords, please click No at the prompt.
Click Exit on the Main menu to close the program.

NOW Scan with SUPER
Open from the desktop icon or the program Files list
On the left, make sure you check C:\Fixed Drive.
Perform a Complete scan. After scan,Verify they are all checked.
Click OK on the summary screen to quarantine all found items.
If asked if you want to reboot, click "Yes" and reboot normally.

To retrieve the removal information after reboot, launch SUPERAntispyware again.
Click Preferences, then click the Statistics/Logs tab.
Under Scanner Logs, double-click SUPERAntiSpyware Scan Log.
If there are several logs, click the current dated log and press View log.
A text file will open in your default text editor.
Please copy and paste the Scan Log results in your next reply.
Click Close to exit the program.
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#6 boopme

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Posted 13 July 2009 - 09:36 PM

Hello after those scans rerun MBAM asit's outdated.



Rerun MBAM like this:

Open MBAM in normal mode and click Update tab, select Check for Updates,when done
click Scanner tab,select Quick scan and scan.
After scan click Remove Selected, Post new scan log and Reboot into normal mode.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#7 Computer Pro

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Posted 13 July 2009 - 09:52 PM

Boopme,

Sherri's Malwarebytes is not out of date.

Database Version 2419 is current

Edited by Computer Pro, 13 July 2009 - 09:53 PM.

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#8 boopme

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Posted 13 July 2009 - 09:59 PM

Erm database 2424 and Version 1.39

Their's is
Malwarebytes' Anti-Malware 1.38
Database version: 2419

Edited by boopme, 13 July 2009 - 10:00 PM.

How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#9 Computer Pro

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Posted 13 July 2009 - 10:09 PM

Sorry I missed the release date today of 1.39. I've been gone all day. I thought it was still in BETA. But I guess like I said, I missed the release date.

My mistake
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#10 sherriashe

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Posted 15 July 2009 - 03:28 PM

After completing the steps you listed here are the logs:

SUPERAntiSpyware Scan Log
http://www.superantispyware.com

Generated 07/15/2009 at 04:13 PM

Application Version : 4.26.1006

Core Rules Database Version : 3992
Trace Rules Database Version: 1932

Scan type : Complete Scan
Total Scan Time : 00:42:21

Memory items scanned : 292
Memory threats detected : 0
Registry items scanned : 7697
Registry threats detected : 10
File items scanned : 120929
File threats detected : 4

Adware.CRTV2_32
HKLM\Software\Classes\CLSID\{BE2F2769-8A63-4bc7-8A99-06C2C4AD7B9B}
HKCR\CLSID\{BE2F2769-8A63-4BC7-8A99-06C2C4AD7B9B}
HKCR\CLSID\{BE2F2769-8A63-4BC7-8A99-06C2C4AD7B9B}\InprocServer32
C:\WINDOWS\CRTV2_32.DLL
HKU\S-1-5-21-1206934310-3595981272-736274603-1005\Software\Microsoft\Windows\CurrentVersion\Ext\Stats\{BE2F2769-8A63-4BC7-8A99-06C2C4AD7B9B}

Trojan.SmitFraud Variant
HKU\S-1-5-21-1206934310-3595981272-736274603-1005\Software\Microsoft\Windows\CurrentVersion\Ext\Stats\{77701E16-9BFE-4B63-A5B4-7BD156758A37}

Registry Cleaner Trial
HKCR\Install.Install
HKCR\Install.Install\CLSID
HKCR\Install.Install\CurVer
HKCR\Install.Install.1
HKCR\Install.Install.1\CLSID

Adware.Vundo/Variant-MSFake
C:\WINDOWS\SYSTEM32\ASCLICTRLS.OCX

Adware.Vundo Variant/Rel
C:\WINDOWS\SYSTEM32\IJJLM.INI

Adware.ClickSpring/PuritySCAN
C:\WINDOWS\SYSTEM32\WAPISVSU.EXE


Malwarebytes' Anti-Malware 1.39
Database version: 2421
Windows 5.1.2600 Service Pack 3

7/15/2009 4:28:16 PM
mbam-log-2009-07-15 (16-28-16).txt

Scan type: Quick Scan
Objects scanned: 121485
Time elapsed: 4 minute(s), 30 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 0

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
(No malicious items detected)

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
(No malicious items detected)

#11 boopme

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Posted 15 July 2009 - 04:15 PM

So how is it now??
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#12 sherriashe

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Posted 16 July 2009 - 03:29 PM

Yay! It works, it works, thanks so much. Sherri

#13 Computer Pro

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Posted 16 July 2009 - 03:32 PM

Your welcome. Happy Computing.
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#14 boopme

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Posted 16 July 2009 - 04:06 PM

You're Welcome!! in the future avoid those registry cleaners...
Now you should Create a New Restore Point to prevent possible reinfection from an old one. Some of the malware you picked up could have been backed up, renamed and saved in System Restore. Since this is a protected directory your tools cannot access to delete these files, they sometimes can reinfect your system if you accidentally use an old restore point. Setting a new restore point AFTER cleaning your system will help prevent this and enable your computer to "roll-back" to a clean working state.

The easiest and safest way to do this is:
  • Go to Start > Programs > Accessories > System Tools and click "System Restore".
  • Choose the radio button marked "Create a Restore Point" on the first screen then click "Next". Give the R.P. a name, then click "Create". The new point will be stamped with the current date and time. Keep a log of this so you can find it easily should you need to use System Restore.
  • Then use Disk Cleanup to remove all but the most recently created Restore Point.
  • Go to Start > Run and type: Cleanmgr
  • Click "Ok". Disk Cleanup will scan your files for several minutes, then open.
  • Click the "More Options" tab, then click the "Clean up" button under System Restore.
  • Click Ok. You will be prompted with "Are you sure you want to delete all but the most recent restore point?"
  • Click Yes, then click Ok.
  • Click Yes again when prompted with "Are you sure you want to perform these actions?"
  • Disk Cleanup will remove the files and close automatically.
Vista Users can refer to these links: Create a New Restore Point and Disk Cleanup.

Edited by boopme, 16 July 2009 - 04:06 PM.

How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook




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