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Windows and other programs unable to auto-update


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2 replies to this topic

#1 megznlee

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Posted 09 July 2009 - 04:56 AM

Hello

I originally posted for assistance in a forum (http://www.bleepingcomputer.com/forums/topic238654.html) and have received help but we have been unable to recitify the last of the issues. The tech helping me suggested I post in this forum.

I am having troubles with the auto-update component of my windows vista, as well as other programs that have an auto-update (ie have downloaded Avira on advice on my other topic, but can not finish installing it as it will not auto-connect for updates).

I am constantly advised that Windows can not auto-update - normally with error code 80072EFD. The help associated with this error code;
Windows Update error 80072efd

If you receive Windows Update error 80072efd while checking for updates, you might need to add the website addresses from which Windows Update downloads updates to your firewall exceptions or "allow" list.

To add the Windows Update websites to a firewall exceptions list
Windows Firewall ships with this version of Windows and should already include these sites in the exceptions list. If you use a different firewall, refer to the software publisher's help to see how to add these websites to your firewall exceptions list:

http://*.update.microsoft.com

https://*.update.microsoft.com

http://download.windowsupdate.com

If the problem persists after you have followed the steps above, see this Knowledge Base article on the Microsoft Help and Support website or go to the Windows Update Support Center website to request support by e‑mail.

Help and Support search term: WindowsUpdate_80072efd

I have downloaded ddx, and attach the two files created from the scan.

Any help would be greatly appreciated!

Attached Files



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#2 Net_Surfer

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Posted 17 July 2009 - 05:56 PM

Hello and :thumbup2: to Bleeping Computer

We apologize for the delay in responding to your request for help. Here at Bleeping Computer we get overwhelmed at times, and we are trying our best to keep up. Please note that your topic was not intentionally overlooked. Our mission is to help everyone in need, but sometimes it takes just a little longer to get to every request for help. No one is ignored here
.

If you have since resolved the original problem you were having, we would appreciate you letting us know. If not please perform the following steps below so we can have a look at the current condition of your machine.

If you have not done so, include a clear description of the problems you're having, along with any steps you may have performed so far.


Upon completing the steps below another staff member will review and take the steps necessary with you to get your machine back in working order clean and free of malware.

If you have already posted a DDS log, please do so again, as your situation may have changed.
Use the 'Add Reply' and add the new log to this thread.

Thanks and again sorry for the delay
.

-----------------------------------------------------------

We need to see some information about what is happening in your machine. Please perform the following scan:
  • Download DDS by sUBs from one of the following links. Save it to your desktop.
  • Double click on the DDS icon, allow it to run.
  • A small box will open, with an explaination about the tool. No input is needed, the scan is running.
  • Notepad will open with the results.
  • Follow the instructions that pop up for posting the results.
  • Close the program window, and delete the program from your desktop.

Please note: You may have to disable any script protection running if the scan fails to run. After downloading the tool, disconnect from the internet and disable all antivirus protection. Run the scan, enable your A/V and reconnect to the internet.

Information on A/V control HERE


Kind regards
Net_Surfer

:)

#3 teacup61

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Posted 25 July 2009 - 05:21 PM

Due to the lack of feedback this Topic is closed.

If you need this topic reopened, please request this by sending the moderating team a PM with the address of the thread. This applies only to the original topic starter.

Everyone else please begin a New Topic
Please make a donation so I can keep helping people just like you.
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Error reading poptart in Drive A: Delete kids y/n?




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