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DLACTRLW.exe is infected


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42 replies to this topic

#1 spwheels

spwheels

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  • Local time:12:09 PM

Posted 08 July 2009 - 10:57 PM

Thanks in advance for any help you might provide. I'm in trouble. A black and red message appeard splashed across my desktop reading, "Warning! You're in danger! Your computer is infected with spyware." Then a program called "System Security" started running a scan and came up with 38 infections -- I think this is some sort of a spyware anti-virus scam. I keep getting another message reading -- "Application cannot be executed file DLACTRLW.exe is infected. Please activate your anti-virus software." I can't open any of my programs, nor can I use system restore to get to a safer point--not even in safe mode. This hijacker/virus seems to have effected my system restore. You guys rule and have helped me before, hope you can help me now!


DDS (Ver_09-06-26.01) - NTFSx86 NETWORK
Run by Samuel Wheeler at 22:42:09.04 on Wed 07/08/2009
Internet Explorer: 7.0.5730.11
Microsoft Windows XP Professional 5.1.2600.3.1252.1.1033.18.1.#QNAN.1627 [GMT -5:00]

AV: Norton 360 *On-access scanning enabled* (Updated) {A5F1BC7C-EA33-4247-961C-0217208396C4}
FW: Norton 360 *enabled* {371C0A40-5A0C-4AD2-A6E5-69C02037FBF3}

============== Running Processes ===============

C:\WINDOWS\system32\svchost -k DcomLaunch
svchost.exe
C:\WINDOWS\system32\svchost.exe -k netsvcs
svchost.exe
svchost.exe
C:\Program Files\Lavasoft\Ad-Aware\aawservice.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\Internet Explorer\Iexplore.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Documents and Settings\Samuel Wheeler\Desktop\dds.scr

============== Pseudo HJT Report ===============

uStart Page = hxxp://www.yahoo.com/
uSearch Page = hxxp://www.google.com/hws/sb/dell-usuk-rel/en/side.html?channel=us
uSearch Bar = hxxp://www.google.com/hws/sb/dell-usuk-rel/en/side.html?channel=us
uDefault_Page_URL = www.google.com/ig/dell?hl=en&client=dell-usuk-rel&channel=us&ibd=2061217
uInternet Settings,ProxyOverride = <local>
mSearchAssistant = hxxp://www.google.com/hws/sb/dell-usuk-rel/en/side.html?channel=us
BHO: {02478D38-C3F9-4efb-9B51-7695ECA05670} - No File
BHO: Adobe PDF Reader Link Helper: {06849e9f-c8d7-4d59-b87d-784b7d6be0b3} - c:\program files\adobe\acrobat 7.0\activex\AcroIEHelper.dll
BHO: Spybot-S&D IE Protection: {53707962-6f74-2d53-2644-206d7942484f} - c:\progra~1\spybot~1\SDHelper.dll
BHO: {5948A52A-BA3A-49A8-BCAF-D578502BDA9D} - No File
BHO: DriveLetterAccess: {5ca3d70e-1895-11cf-8e15-001234567890} - c:\windows\system32\dla\DLASHX_W.DLL
BHO: NCO 2.0 IE BHO: {602adb0e-4aff-4217-8aa1-95dac4dfa408} - c:\program files\common files\symantec shared\coshared\browser\2.6\coIEPlg.dll
BHO: Symantec Intrusion Prevention: {6d53ec84-6aae-4787-aeee-f4628f01010c} - c:\progra~1\common~1\symant~1\ids\IPSBHO.dll
BHO: SSVHelper Class: {761497bb-d6f0-462c-b6eb-d4daf1d92d43} - c:\program files\java\jre1.5.0_06\bin\ssv.dll
BHO: CBrowserHelperObject Object: {ca6319c0-31b7-401e-a518-a07c3db8f777} - c:\program files\bae\BAE.dll
TB: Show Norton Toolbar: {7febefe3-6b19-4349-98d2-ffb09d4b49ca} - c:\program files\common files\symantec shared\coshared\browser\2.6\CoIEPlg.dll
uRun: [ModemOnHold] c:\program files\netwaiting\netWaiting.exe
uRun: [SetDefaultMIDI] MIDIDef.exe
uRun: [DellSupport] "c:\program files\dell support\DSAgnt.exe" /startup
uRun: [ctfmon.exe] c:\windows\system32\ctfmon.exe
uRun: [updateMgr] "c:\program files\adobe\acrobat 7.0\reader\AdobeUpdateManager.exe" AcRdB7_0_8 -reboot 1
uRun: [SpybotSD TeaTimer] c:\program files\spybot - search & destroy\TeaTimer.exe
uRun: [PC SpeedScan Pro] c:\program files\ascentive\pc speedscan pro\PCSpeedScan.exe -m
uRun: [Aim6] "c:\program files\aim6\aim6.exe" /d locale=en-US ee://aol/imApp
uRun: [ISUSPM] "c:\program files\common files\installshield\updateservice\ISUSPM.exe" -scheduler
mRun: [ehTray] c:\windows\ehome\ehtray.exe
mRun: [SynTPEnh] c:\program files\synaptics\syntp\SynTPEnh.exe
mRun: [NvCplDaemon] RUNDLL32.EXE c:\windows\system32\NvCpl.dll,NvStartup
mRun: [nwiz] nwiz.exe /installquiet
mRun: [NVHotkey] rundll32.exe nvHotkey.dll,Start
mRun: [IntelZeroConfig] "c:\program files\intel\wireless\bin\ZCfgSvc.exe"
mRun: [IntelWireless] "c:\program files\intel\wireless\bin\ifrmewrk.exe" /tf Intel PROSet/Wireless
mRun: [SigmatelSysTrayApp] stsystra.exe
mRun: [CTSysVol] c:\program files\creative\sbaudigy\surround mixer\CTSysVol.exe /r
mRun: [MBMon] Rundll32 CTMBHA.DLL,MBMon
mRun: [UpdReg] c:\windows\UpdReg.EXE
mRun: [VoiceCenter] "c:\program files\creative\voicecenter\AndreaVC.exe" /tray
mRun: [DLA] c:\windows\system32\dla\DLACTRLW.EXE
mRun: [ISUSPM Startup] c:\progra~1\common~1\instal~1\update~1\ISUSPM.exe -startup
mRun: [ISUSScheduler] "c:\program files\common files\installshield\updateservice\issch.exe" -start
mRun: [PCMService] "c:\program files\dell\mediadirect\PCMService.exe"
mRun: [ccApp] "c:\program files\common files\symantec shared\ccApp.exe"
mRun: [osCheck] "c:\program files\norton 360\osCheck.exe"
mRun: [StatusClient 2.6] c:\program files\hewlett-packard\toolbox\statusclient\StatusClient.exe /auto
mRun: [TomcatStartup 2.5] c:\program files\hewlett-packard\toolbox\hpbpsttp.exe
mRun: [HP Software Update] "c:\program files\hewlett-packard\hp software update\HPWuSchd2.exe"
mRun: [KernelFaultCheck] %systemroot%\system32\dumprep 0 -k
mRun: [TkBellExe] "c:\program files\common files\real\update_ob\realsched.exe" -osboot
mRun: [QuickTime Task] "c:\program files\quicktime\QTTask.exe" -atboottime
mRun: [<NO NAME>]
mRun: [RoxWatchTray] "c:\program files\common files\roxio shared\9.0\sharedcom\RoxWatchTray9.exe"
mRun: [DLCFCATS] rundll32 c:\windows\system32\spool\drivers\w32x86\3\DLCFtime.dll,_RunDLLEntry@16
mRun: [15334374] c:\documents and settings\all users\application data\15334374\15334374.exe
mRun: [95344366] c:\documents and settings\all users\application data\95344366\95344366.exe
StartupFolder: c:\docume~1\alluse~1\startm~1\programs\startup\adober~1.lnk - c:\program files\adobe\acrobat 7.0\reader\reader_sl.exe
StartupFolder: c:\docume~1\alluse~1\startm~1\programs\startup\dellne~1.lnk - c:\windows\installer\{0240bdfb-2995-4a3f-8c96-18d41282b716}\Icon0240BDFB3.exe
StartupFolder: c:\docume~1\alluse~1\startm~1\programs\startup\deskto~1.lnk - c:\program files\research in motion\blackberry\DesktopMgr.exe
StartupFolder: c:\docume~1\alluse~1\startm~1\programs\startup\digita~1.lnk - c:\program files\digital line detect\DLG.exe
StartupFolder: c:\docume~1\alluse~1\startm~1\programs\startup\servic~1.lnk - c:\program files\microsoft sql server\80\tools\binn\sqlmangr.exe
StartupFolder: c:\docume~1\alluse~1\startm~1\programs\startup\vpncli~1.lnk - c:\windows\installer\{a7091e1d-36a4-47f1-a739-173cc341414f}\Icon3E5562ED7.ico
StartupFolder: c:\docume~1\alluse~1\startm~1\programs\startup\ymetray.lnk - c:\program files\yahoo!\yahoo! music jukebox\ymetray.exe
IE: E&xport to Microsoft Excel - c:\progra~1\mi1933~1\office11\EXCEL.EXE/3000
IE: {e2e2dd38-d088-4134-82b7-f2ba38496583} - %windir%\Network Diagnostic\xpnetdiag.exe
IE: {FB5F1910-F110-11d2-BB9E-00C04F795683} - c:\program files\messenger\msmsgs.exe
IE: {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - {CAFEEFAC-0015-0000-0006-ABCDEFFEDCBC} - c:\program files\java\jre1.5.0_06\bin\ssv.dll
IE: {92780B25-18CC-41C8-B9BE-3C9C571A8263} - {FF059E31-CC5A-4E2E-BF3B-96E929D65503} - c:\progra~1\mi1933~1\office11\REFIEBAR.DLL
IE: {DFB852A3-47F8-48C4-A200-58CAB36FD2A2} - {53707962-6F74-2D53-2644-206D7942484F} - c:\progra~1\spybot~1\SDHelper.dll
DPF: {0CCA191D-13A6-4E29-B746-314DEE697D83} - hxxp://upload.facebook.com/controls/2008.10.10_v5.5.8/FacebookPhotoUploader5.cab
DPF: {166B1BCA-3F9C-11CF-8075-444553540000} - hxxp://download.macromedia.com/pub/shockwave/cabs/director/sw.cab
DPF: {67DABFBF-D0AB-41FA-9C46-CC0F21721616} - hxxp://download.divx.com/player/DivXBrowserPlugin.cab
DPF: {6A344D34-5231-452A-8A57-D064AC9B7862} - hxxps://webdl.symantec.com/activex/symdlmgr.cab
DPF: {8AD9C840-044E-11D1-B3E9-00805F499D93} - hxxp://java.sun.com/update/1.5.0/jinstall-1_5_0_06-windows-i586.cab
DPF: {8FFBE65D-2C9C-4669-84BD-5829DC0B603C} - hxxp://fpdownload.macromedia.com/get/flashplayer/current/polarbear/ultrashim.cab
DPF: {CAFEEFAC-0015-0000-0006-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.5.0/jinstall-1_5_0_06-windows-i586.cab
DPF: {CAFEEFAC-FFFF-FFFF-FFFF-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.5.0/jinstall-1_5_0_06-windows-i586.cab
DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} - hxxp://fpdownload2.macromedia.com/get/shockwave/cabs/flash/swflash.cab
SSODL: WPDShServiceObj - {AAA288BA-9A4C-45B0-95D7-94D524869DB5} - c:\windows\system32\WPDShServiceObj.dll

============= SERVICES / DRIVERS ===============

R2 aawservice;Lavasoft Ad-Aware Service;c:\program files\lavasoft\ad-aware\aawservice.exe [2008-9-10 611664]
S2 ccSetMgr;Symantec Settings Manager;c:\program files\common files\symantec shared\CCSVCHST.EXE [2008-2-18 149352]
S2 LiveUpdate Notice;LiveUpdate Notice;c:\program files\common files\symantec shared\CCSVCHST.EXE [2008-2-18 149352]
S2 McrdSvc;Media Center Extender Service;c:\windows\ehome\mcrdsvc.exe [2005-8-5 99328]
S2 Symantec Core LC;Symantec Core LC;c:\program files\common files\symantec shared\ccpd-lc\symlcsvc.exe [2006-12-17 1245064]
S2 Viewpoint Manager Service;Viewpoint Manager Service;c:\program files\viewpoint\common\ViewpointService.exe [2009-1-22 24652]
S2 YahooAUService;Yahoo! Updater;"c:\program files\yahoo!\softwareupdate\yahooauservice.exe" --> c:\program files\yahoo!\softwareupdate\YahooAUService.exe [?]
S3 ccEvtMgr;Symantec Event Manager;c:\program files\common files\symantec shared\CCSVCHST.EXE [2008-2-18 149352]
S3 COH_Mon;COH_Mon;c:\windows\system32\drivers\COH_Mon.sys [2008-1-12 23888]
S3 EraserUtilRebootDrv;EraserUtilRebootDrv;c:\program files\common files\symantec shared\eengine\EraserUtilRebootDrv.sys [2009-4-7 101936]
S3 NAVENG;NAVENG;c:\progra~1\common~1\symant~1\virusd~1\20090708.002\NAVENG.SYS [2009-7-8 89104]
S3 NAVEX15;NAVEX15;c:\progra~1\common~1\symant~1\virusd~1\20090708.002\NAVEX15.SYS [2009-7-8 876144]
S3 NPF;NetGroup Packet Filter Driver;c:\windows\system32\drivers\npf.sys [2007-1-25 42000]
S3 SBRE;SBRE;\??\c:\windows\system32\drivers\sbredrv.sys --> c:\windows\system32\drivers\SBREdrv.sys [?]
S3 vsdatant;vsdatant;c:\windows\system32\vsdatant.sys [2005-1-26 280344]

=============== Created Last 30 ================

2009-07-08 22:13 <DIR> --d----- c:\docume~1\samuel~1\applic~1\Ascentive
2009-07-08 20:55 10,752 a------- c:\windows\system32\smtpapi.dll
2009-07-08 20:55 9,728 a------- c:\windows\system32\rwnh.dll
2009-07-08 18:47 <DIR> --d----- c:\docume~1\alluse~1\applic~1\95344366
2009-07-08 18:47 <DIR> --d----- c:\docume~1\alluse~1\applic~1\15334374
2009-07-08 18:46 110,592 a------- c:\windows\system32\net.net
2009-07-08 18:40 <DIR> --d----- c:\docume~1\samuel~1\applic~1\Messenger

==================== Find3M ====================

2009-06-15 10:36 34,216 a------- c:\windows\system32\nvModes.dat
2009-05-07 10:32 345,600 a------- c:\windows\system32\localspl.dll
2009-05-07 10:32 345,600 -------- c:\windows\system32\dllcache\localspl.dll
2009-04-28 23:56 827,392 a------- c:\windows\system32\wininet.dll
2009-04-28 23:56 827,392 a------- c:\windows\system32\dllcache\wininet.dll
2009-04-28 23:56 233,472 -------- c:\windows\system32\dllcache\webcheck.dll
2009-04-28 23:56 1,159,680 a------- c:\windows\system32\dllcache\urlmon.dll
2009-04-28 23:56 671,232 a------- c:\windows\system32\dllcache\mstime.dll
2009-04-28 23:56 44,544 a------- c:\windows\system32\dllcache\pngfilt.dll
2009-04-28 23:56 105,984 -------- c:\windows\system32\dllcache\url.dll
2009-04-28 23:56 102,912 -------- c:\windows\system32\dllcache\occache.dll
2009-04-28 23:56 3,596,288 a------- c:\windows\system32\dllcache\mshtml.dll
2009-04-28 23:56 477,696 a------- c:\windows\system32\dllcache\mshtmled.dll
2009-04-28 23:56 193,024 a------- c:\windows\system32\dllcache\msrating.dll
2009-04-28 04:05 70,656 -------- c:\windows\system32\dllcache\ie4uinit.exe
2009-04-28 04:05 13,824 -------- c:\windows\system32\dllcache\ieudinit.exe
2009-04-25 00:27 636,088 -------- c:\windows\system32\dllcache\iexplore.exe
2009-04-25 00:26 161,792 -------- c:\windows\system32\dllcache\ieakui.dll
2009-04-17 07:26 1,847,168 a------- c:\windows\system32\win32k.sys
2009-04-17 07:26 1,847,168 -------- c:\windows\system32\dllcache\win32k.sys
2009-04-15 09:51 585,216 a------- c:\windows\system32\rpcrt4.dll
2009-04-15 09:51 585,216 -------- c:\windows\system32\dllcache\rpcrt4.dll
2008-10-30 08:18 1,024 a------- c:\docume~1\alluse~1\applic~1\pdfdoc2.dll
2007-08-10 20:42 0 a------- c:\docume~1\samuel~1\applic~1\wklnhst.dat
2008-06-30 20:18 88 ---shr-- c:\windows\system32\D8342D50D8.sys
2008-06-30 20:19 2,828 a--sh--- c:\windows\system32\KGyGaAvL.sys
2008-09-24 11:06 32,768 a--sh--- c:\windows\system32\config\systemprofile\local settings\history\history.ie5\mshist012008092420080925\index.dat

============= FINISH: 22:45:50.95 ===============

Attached Files



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#2 Net_Surfer

Net_Surfer

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  • Gender:Male
  • Local time:09:09 AM

Posted 17 July 2009 - 05:54 PM

Hello and :thumbup2: to Bleeping Computer

We apologize for the delay in responding to your request for help. Here at Bleeping Computer we get overwhelmed at times, and we are trying our best to keep up. Please note that your topic was not intentionally overlooked. Our mission is to help everyone in need, but sometimes it takes just a little longer to get to every request for help. No one is ignored here
.

If you have since resolved the original problem you were having, we would appreciate you letting us know. If not please perform the following steps below so we can have a look at the current condition of your machine.

If you have not done so, include a clear description of the problems you're having, along with any steps you may have performed so far.


Upon completing the steps below another staff member will review and take the steps necessary with you to get your machine back in working order clean and free of malware.

If you have already posted a DDS log, please do so again, as your situation may have changed.
Use the 'Add Reply' and add the new log to this thread.

Thanks and again sorry for the delay
.

-----------------------------------------------------------

We need to see some information about what is happening in your machine. Please perform the following scan:
  • Download DDS by sUBs from one of the following links. Save it to your desktop.
  • Double click on the DDS icon, allow it to run.
  • A small box will open, with an explaination about the tool. No input is needed, the scan is running.
  • Notepad will open with the results.
  • Follow the instructions that pop up for posting the results.
  • Close the program window, and delete the program from your desktop.

Please note: You may have to disable any script protection running if the scan fails to run. After downloading the tool, disconnect from the internet and disable all antivirus protection. Run the scan, enable your A/V and reconnect to the internet.

Information on A/V control HERE


Kind regards
Net_Surfer

:)

#3 spwheels

spwheels
  • Topic Starter

  • Members
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  • Gender:Male
  • Location:Carbondale, IL
  • Local time:12:09 PM

Posted 17 July 2009 - 06:15 PM

Net_Surfer,

Thanks for your reply! I have been waiting patiently and have not touched my computer since my initial post. I ran another DDS scan, as requested and here it is. Thank you for your help!


DDS (Ver_09-06-26.01) - NTFSx86 NETWORK
Run by Samuel Wheeler at 18:10:34.68 on Fri 07/17/2009
Internet Explorer: 7.0.5730.11
Microsoft Windows XP Professional 5.1.2600.3.1252.1.1033.18.1.#QNAN.1598 [GMT -5:00]

AV: Norton 360 *On-access scanning enabled* (Updated) {A5F1BC7C-EA33-4247-961C-0217208396C4}
FW: Norton 360 *enabled* {371C0A40-5A0C-4AD2-A6E5-69C02037FBF3}

============== Running Processes ===============

C:\WINDOWS\system32\svchost -k DcomLaunch
svchost.exe
C:\WINDOWS\system32\svchost.exe -k netsvcs
svchost.exe
svchost.exe
C:\Program Files\Lavasoft\Ad-Aware\aawservice.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\Internet Explorer\Iexplore.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Documents and Settings\Samuel Wheeler\Desktop\dds.scr

============== Pseudo HJT Report ===============

uStart Page = hxxp://www.yahoo.com/
uSearch Page = hxxp://www.google.com/hws/sb/dell-usuk-rel/en/side.html?channel=us
uSearch Bar = hxxp://www.google.com/hws/sb/dell-usuk-rel/en/side.html?channel=us
uDefault_Page_URL = www.google.com/ig/dell?hl=en&client=dell-usuk-rel&channel=us&ibd=2061217
uInternet Settings,ProxyOverride = <local>
mSearchAssistant = hxxp://www.google.com/hws/sb/dell-usuk-rel/en/side.html?channel=us
BHO: {02478D38-C3F9-4efb-9B51-7695ECA05670} - No File
BHO: Adobe PDF Reader Link Helper: {06849e9f-c8d7-4d59-b87d-784b7d6be0b3} - c:\program files\adobe\acrobat 7.0\activex\AcroIEHelper.dll
BHO: Spybot-S&D IE Protection: {53707962-6f74-2d53-2644-206d7942484f} - c:\progra~1\spybot~1\SDHelper.dll
BHO: {5948A52A-BA3A-49A8-BCAF-D578502BDA9D} - No File
BHO: DriveLetterAccess: {5ca3d70e-1895-11cf-8e15-001234567890} - c:\windows\system32\dla\DLASHX_W.DLL
BHO: NCO 2.0 IE BHO: {602adb0e-4aff-4217-8aa1-95dac4dfa408} - c:\program files\common files\symantec shared\coshared\browser\2.6\coIEPlg.dll
BHO: Symantec Intrusion Prevention: {6d53ec84-6aae-4787-aeee-f4628f01010c} - c:\progra~1\common~1\symant~1\ids\IPSBHO.dll
BHO: SSVHelper Class: {761497bb-d6f0-462c-b6eb-d4daf1d92d43} - c:\program files\java\jre1.5.0_06\bin\ssv.dll
BHO: CBrowserHelperObject Object: {ca6319c0-31b7-401e-a518-a07c3db8f777} - c:\program files\bae\BAE.dll
TB: Show Norton Toolbar: {7febefe3-6b19-4349-98d2-ffb09d4b49ca} - c:\program files\common files\symantec shared\coshared\browser\2.6\CoIEPlg.dll
uRun: [ModemOnHold] c:\program files\netwaiting\netWaiting.exe
uRun: [SetDefaultMIDI] MIDIDef.exe
uRun: [DellSupport] "c:\program files\dell support\DSAgnt.exe" /startup
uRun: [ctfmon.exe] c:\windows\system32\ctfmon.exe
uRun: [updateMgr] "c:\program files\adobe\acrobat 7.0\reader\AdobeUpdateManager.exe" AcRdB7_0_8 -reboot 1
uRun: [SpybotSD TeaTimer] c:\program files\spybot - search & destroy\TeaTimer.exe
uRun: [PC SpeedScan Pro] c:\program files\ascentive\pc speedscan pro\PCSpeedScan.exe -m
uRun: [Aim6] "c:\program files\aim6\aim6.exe" /d locale=en-US ee://aol/imApp
uRun: [ISUSPM] "c:\program files\common files\installshield\updateservice\ISUSPM.exe" -scheduler
mRun: [ehTray] c:\windows\ehome\ehtray.exe
mRun: [SynTPEnh] c:\program files\synaptics\syntp\SynTPEnh.exe
mRun: [NvCplDaemon] RUNDLL32.EXE c:\windows\system32\NvCpl.dll,NvStartup
mRun: [nwiz] nwiz.exe /installquiet
mRun: [NVHotkey] rundll32.exe nvHotkey.dll,Start
mRun: [IntelZeroConfig] "c:\program files\intel\wireless\bin\ZCfgSvc.exe"
mRun: [IntelWireless] "c:\program files\intel\wireless\bin\ifrmewrk.exe" /tf Intel PROSet/Wireless
mRun: [SigmatelSysTrayApp] stsystra.exe
mRun: [CTSysVol] c:\program files\creative\sbaudigy\surround mixer\CTSysVol.exe /r
mRun: [MBMon] Rundll32 CTMBHA.DLL,MBMon
mRun: [UpdReg] c:\windows\UpdReg.EXE
mRun: [VoiceCenter] "c:\program files\creative\voicecenter\AndreaVC.exe" /tray
mRun: [DLA] c:\windows\system32\dla\DLACTRLW.EXE
mRun: [ISUSPM Startup] c:\progra~1\common~1\instal~1\update~1\ISUSPM.exe -startup
mRun: [ISUSScheduler] "c:\program files\common files\installshield\updateservice\issch.exe" -start
mRun: [PCMService] "c:\program files\dell\mediadirect\PCMService.exe"
mRun: [ccApp] "c:\program files\common files\symantec shared\ccApp.exe"
mRun: [osCheck] "c:\program files\norton 360\osCheck.exe"
mRun: [StatusClient 2.6] c:\program files\hewlett-packard\toolbox\statusclient\StatusClient.exe /auto
mRun: [TomcatStartup 2.5] c:\program files\hewlett-packard\toolbox\hpbpsttp.exe
mRun: [HP Software Update] "c:\program files\hewlett-packard\hp software update\HPWuSchd2.exe"
mRun: [KernelFaultCheck] %systemroot%\system32\dumprep 0 -k
mRun: [TkBellExe] "c:\program files\common files\real\update_ob\realsched.exe" -osboot
mRun: [QuickTime Task] "c:\program files\quicktime\QTTask.exe" -atboottime
mRun: [<NO NAME>]
mRun: [RoxWatchTray] "c:\program files\common files\roxio shared\9.0\sharedcom\RoxWatchTray9.exe"
mRun: [DLCFCATS] rundll32 c:\windows\system32\spool\drivers\w32x86\3\DLCFtime.dll,_RunDLLEntry@16
mRun: [15334374] c:\documents and settings\all users\application data\15334374\15334374.exe
mRun: [95344366] c:\documents and settings\all users\application data\95344366\95344366.exe
StartupFolder: c:\docume~1\alluse~1\startm~1\programs\startup\adober~1.lnk - c:\program files\adobe\acrobat 7.0\reader\reader_sl.exe
StartupFolder: c:\docume~1\alluse~1\startm~1\programs\startup\dellne~1.lnk - c:\windows\installer\{0240bdfb-2995-4a3f-8c96-18d41282b716}\Icon0240BDFB3.exe
StartupFolder: c:\docume~1\alluse~1\startm~1\programs\startup\deskto~1.lnk - c:\program files\research in motion\blackberry\DesktopMgr.exe
StartupFolder: c:\docume~1\alluse~1\startm~1\programs\startup\digita~1.lnk - c:\program files\digital line detect\DLG.exe
StartupFolder: c:\docume~1\alluse~1\startm~1\programs\startup\servic~1.lnk - c:\program files\microsoft sql server\80\tools\binn\sqlmangr.exe
StartupFolder: c:\docume~1\alluse~1\startm~1\programs\startup\vpncli~1.lnk - c:\windows\installer\{a7091e1d-36a4-47f1-a739-173cc341414f}\Icon3E5562ED7.ico
StartupFolder: c:\docume~1\alluse~1\startm~1\programs\startup\ymetray.lnk - c:\program files\yahoo!\yahoo! music jukebox\ymetray.exe
IE: E&xport to Microsoft Excel - c:\progra~1\mi1933~1\office11\EXCEL.EXE/3000
IE: {e2e2dd38-d088-4134-82b7-f2ba38496583} - %windir%\Network Diagnostic\xpnetdiag.exe
IE: {FB5F1910-F110-11d2-BB9E-00C04F795683} - c:\program files\messenger\msmsgs.exe
IE: {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - {CAFEEFAC-0015-0000-0006-ABCDEFFEDCBC} - c:\program files\java\jre1.5.0_06\bin\ssv.dll
IE: {92780B25-18CC-41C8-B9BE-3C9C571A8263} - {FF059E31-CC5A-4E2E-BF3B-96E929D65503} - c:\progra~1\mi1933~1\office11\REFIEBAR.DLL
IE: {DFB852A3-47F8-48C4-A200-58CAB36FD2A2} - {53707962-6F74-2D53-2644-206D7942484F} - c:\progra~1\spybot~1\SDHelper.dll
DPF: {0CCA191D-13A6-4E29-B746-314DEE697D83} - hxxp://upload.facebook.com/controls/2008.10.10_v5.5.8/FacebookPhotoUploader5.cab
DPF: {166B1BCA-3F9C-11CF-8075-444553540000} - hxxp://download.macromedia.com/pub/shockwave/cabs/director/sw.cab
DPF: {67DABFBF-D0AB-41FA-9C46-CC0F21721616} - hxxp://download.divx.com/player/DivXBrowserPlugin.cab
DPF: {6A344D34-5231-452A-8A57-D064AC9B7862} - hxxps://webdl.symantec.com/activex/symdlmgr.cab
DPF: {8AD9C840-044E-11D1-B3E9-00805F499D93} - hxxp://java.sun.com/update/1.5.0/jinstall-1_5_0_06-windows-i586.cab
DPF: {8FFBE65D-2C9C-4669-84BD-5829DC0B603C} - hxxp://fpdownload.macromedia.com/get/flashplayer/current/polarbear/ultrashim.cab
DPF: {CAFEEFAC-0015-0000-0006-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.5.0/jinstall-1_5_0_06-windows-i586.cab
DPF: {CAFEEFAC-FFFF-FFFF-FFFF-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.5.0/jinstall-1_5_0_06-windows-i586.cab
DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} - hxxp://fpdownload2.macromedia.com/get/shockwave/cabs/flash/swflash.cab
SSODL: WPDShServiceObj - {AAA288BA-9A4C-45B0-95D7-94D524869DB5} - c:\windows\system32\WPDShServiceObj.dll

============= SERVICES / DRIVERS ===============

R2 aawservice;Lavasoft Ad-Aware Service;c:\program files\lavasoft\ad-aware\aawservice.exe [2008-9-10 611664]
S2 ccSetMgr;Symantec Settings Manager;c:\program files\common files\symantec shared\CCSVCHST.EXE [2008-2-18 149352]
S2 LiveUpdate Notice;LiveUpdate Notice;c:\program files\common files\symantec shared\CCSVCHST.EXE [2008-2-18 149352]
S2 McrdSvc;Media Center Extender Service;c:\windows\ehome\mcrdsvc.exe [2005-8-5 99328]
S2 Symantec Core LC;Symantec Core LC;c:\program files\common files\symantec shared\ccpd-lc\symlcsvc.exe [2006-12-17 1245064]
S2 Viewpoint Manager Service;Viewpoint Manager Service;c:\program files\viewpoint\common\ViewpointService.exe [2009-1-22 24652]
S2 YahooAUService;Yahoo! Updater;"c:\program files\yahoo!\softwareupdate\yahooauservice.exe" --> c:\program files\yahoo!\softwareupdate\YahooAUService.exe [?]
S3 ccEvtMgr;Symantec Event Manager;c:\program files\common files\symantec shared\CCSVCHST.EXE [2008-2-18 149352]
S3 COH_Mon;COH_Mon;c:\windows\system32\drivers\COH_Mon.sys [2008-1-12 23888]
S3 EraserUtilRebootDrv;EraserUtilRebootDrv;c:\program files\common files\symantec shared\eengine\EraserUtilRebootDrv.sys [2009-4-7 101936]
S3 NAVENG;NAVENG;c:\progra~1\common~1\symant~1\virusd~1\20090708.002\NAVENG.SYS [2009-7-8 89104]
S3 NAVEX15;NAVEX15;c:\progra~1\common~1\symant~1\virusd~1\20090708.002\NAVEX15.SYS [2009-7-8 876144]
S3 NPF;NetGroup Packet Filter Driver;c:\windows\system32\drivers\npf.sys [2007-1-25 42000]
S3 SBRE;SBRE;\??\c:\windows\system32\drivers\sbredrv.sys --> c:\windows\system32\drivers\SBREdrv.sys [?]
S3 vsdatant;vsdatant;c:\windows\system32\vsdatant.sys [2005-1-26 280344]

=============== Created Last 30 ================

2009-07-08 22:13 <DIR> --d----- c:\docume~1\samuel~1\applic~1\Ascentive
2009-07-08 20:55 10,752 a------- c:\windows\system32\smtpapi.dll
2009-07-08 20:55 9,728 a------- c:\windows\system32\rwnh.dll
2009-07-08 18:47 <DIR> --d----- c:\docume~1\alluse~1\applic~1\95344366
2009-07-08 18:47 <DIR> --d----- c:\docume~1\alluse~1\applic~1\15334374
2009-07-08 18:46 110,592 a------- c:\windows\system32\net.net
2009-07-08 18:40 <DIR> --d----- c:\docume~1\samuel~1\applic~1\Messenger

==================== Find3M ====================

2009-06-15 10:36 34,216 a------- c:\windows\system32\nvModes.dat
2009-05-07 10:32 345,600 a------- c:\windows\system32\localspl.dll
2009-05-07 10:32 345,600 -------- c:\windows\system32\dllcache\localspl.dll
2009-04-28 23:56 827,392 a------- c:\windows\system32\wininet.dll
2009-04-28 23:56 827,392 a------- c:\windows\system32\dllcache\wininet.dll
2009-04-28 23:56 233,472 -------- c:\windows\system32\dllcache\webcheck.dll
2009-04-28 23:56 1,159,680 a------- c:\windows\system32\dllcache\urlmon.dll
2009-04-28 23:56 671,232 a------- c:\windows\system32\dllcache\mstime.dll
2009-04-28 23:56 44,544 a------- c:\windows\system32\dllcache\pngfilt.dll
2009-04-28 23:56 105,984 -------- c:\windows\system32\dllcache\url.dll
2009-04-28 23:56 102,912 -------- c:\windows\system32\dllcache\occache.dll
2009-04-28 23:56 3,596,288 a------- c:\windows\system32\dllcache\mshtml.dll
2009-04-28 23:56 477,696 a------- c:\windows\system32\dllcache\mshtmled.dll
2009-04-28 23:56 193,024 a------- c:\windows\system32\dllcache\msrating.dll
2009-04-28 04:05 70,656 -------- c:\windows\system32\dllcache\ie4uinit.exe
2009-04-28 04:05 13,824 -------- c:\windows\system32\dllcache\ieudinit.exe
2009-04-25 00:27 636,088 -------- c:\windows\system32\dllcache\iexplore.exe
2009-04-25 00:26 161,792 -------- c:\windows\system32\dllcache\ieakui.dll
2008-10-30 08:18 1,024 a------- c:\docume~1\alluse~1\applic~1\pdfdoc2.dll
2007-08-10 20:42 0 a------- c:\docume~1\samuel~1\applic~1\wklnhst.dat
2008-06-30 20:18 88 ---shr-- c:\windows\system32\D8342D50D8.sys
2008-06-30 20:19 2,828 a--sh--- c:\windows\system32\KGyGaAvL.sys
2008-09-24 11:06 32,768 a--sh--- c:\windows\system32\config\systemprofile\local settings\history\history.ie5\mshist012008092420080925\index.dat

============= FINISH: 18:14:22.54 ===============

#4 Net_Surfer

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Posted 17 July 2009 - 06:34 PM

Hello spwheels, and :) to Bleeping Computer Malware Removal Forum, My Nick is Net_Surfer I'll be glad to help you with your computer problems.

I will be working on your Malware issues, this may or may not solve other issues you may have with your machine.

Sorry about the delay, but the amount of people posting with infected computers is through the roof and sometimes we can't get to logs as fast as we would like to.

Please note that whatever repairs we make, are for fixing "your computer problems only" and by no means should be used on another computer.


You may want to keep the link to this topic in your favorites. Alternatively, you can click the Posted Image button at the top bar of this topic and Track this Topic, where you can choose email notifications. The topics you are tracking are shown Here.

-----------------------------------------------------------

Please be patient and I'd be grateful if you would note the following:

The cleaning process is not instant. DDS and RSIT logs can take some time to research, so please be patient with me. I know that you need your computer working as quickly as possible, and I will work hard to help see that happen.

1. Please reply using the Posted Image button in the lower right hand corner of your screen. Do not start a new topic.
2. The logs that you post should be pasted directly into the reply. Only attach them if requested or if they do not fit into the post.
3. All of my posts need to be checked by my coach before they are posted here your benefit will be "four eyes and two brains" looking into your problem, but my responses may be somewhat delayed so please be patient while I attempt to remove your malware.
4. Unfortunately, if I do not hear back from you within 5 days, I will be forced to close your topic. If you still need help after I have closed your topic, send me or a moderator a personal message with the address of the thread or feel free to create a new one.


In the meantime Please, Do NOT install any new programs or update anything unless told to do so while we are fixing your problem.

We need to see more information about what is happening in your machine. Please perform the following scan:

Run random's system information tool (RSIT)

Please note: You may have to disable any script protection running if the scan fails to run. After downloading the tool, disconnect from the internet and disable all antivirus protection. Run the scan, enable your A/V and reconnect to the internet. Information on A/V control HERE

Please note that it is important that RSIT be run and a log created while in normal mode. *If you run it and create your log while in safe mode, you will be asked to redo it again properly.
  • Download: random's system information tool (RSIT) by random/random and save it to your desktop.
  • Double click on RSIT.exe to run RSIT.
  • Click Continue at the disclaimer screen.
  • Once it has finished, two logs will open.
Please post the contents of both here in your next reply.

log.txt
(<<--- will be maximized) and info.txt (<<--- will be minimized)

Thanks and again sorry for the delay.

Kind regards
Net_Surfer

:thumbup2:

#5 spwheels

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Posted 17 July 2009 - 07:07 PM

Net_Surfer,

I downloaded RSIT, disconnected from the internet, and restarted in normal mode. This is not going to work. In normal mode, my computer is unusable. Here's what happens:

A program called "System Security 2009" begins running a scan, looking for viruses, etc. I click out of this program and it won't let me open anything on my computer in normal mode. I Get the error message I mentioned in my initial post..."Application cannot be executed file DLACTRLW.exe is infected. Please activate your anti-virus software." On the background of my desktop, there is a huge red and black message reading..."Warning! You're in danger! Your Computer is infected with spyware!"

Whatever we do, I think we're going to have to stay in safe mode for the time being.

Thanks in advance for your help.

#6 Net_Surfer

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Posted 17 July 2009 - 08:02 PM

Hello again, :thumbup2:

Sorry for the delay. The forum is exceptionally busy.

Ok.... no problem.

I have reviewed your DDS logs and identified your malware, and I will propose a fix for you. But I have to wait for my coach to approve the clean-up.

If possible I would encourage you to minimize use of that computer until we can get it cleaned up. I appreciate your patience.

Regards,
Net_Surfer

:)

#7 spwheels

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Posted 17 July 2009 - 08:34 PM

Net_Surfer,

Thanks for your reply. I won't use the computer until I hear back from you. Thanks again.

#8 Net_Surfer

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Posted 19 July 2009 - 05:54 PM

Hello again spwheels. :)

sorry for the delay.

We will try to get rid of these malware by firstly deleting a couple of folders and one file while in safe mode, then we will do the rest of the fix in normal mode.

---------------------------^--------------------------------

Please observe these rules while we work
:
  • Please Read All Instructions Carefully
  • Perform all actions in the order given.
  • If you don't know or understand something, please don't hesitate to say or ask!! It's better to be sure and safe than sorry.
  • Do not attempt to clean your computer with any tools other than the ones I ask you to use during the cleanup process.
  • In order to see what's going on with your computer I will ask for you to post various logs from the tools that we will use to resolve your issue. Please also share with me any information about how your computer is reacting and behaving each step of the way as we work through this process.
  • Please avoid installing/uninstalling or updating any programs and attempting any unsupervised fixes or scans. This can make helping you impossible.
  • Please continue to review my answers until I tell you that your machine is clean and free of malware. (Remember absence of symptoms does not mean that everything is clear).
Just because you can't see a problem doesn't mean it isn't there.

If you can do these things, everything should go smoothly. :thumbup2:

------------------------------^-----------------------------

I hate to be the bearer of bad news but an infection on this system has been identified as a Backdoor Trojan. Further information regarding this particular infection can be found here:

2009-07-08 18:46 110,592 a------- c:\windows\system32\net.net
Identified as Vundo Trojan.Virtumonde Virtumonde modifies the Windows Internet connection mechanism and display various pop-up advertisements.
http://www.systemlookup.com/search.php?typ...;search=net.net
http://www.threatexpert.com/report.aspx?md...29638b2ae2ef569
http://www.threatexpert.com/threats/trojan-virtumonde.html

I would counsel you to disconnect this PC from the Internet immediately. If you do any banking or other financial transactions on the PC or if it should contain any other sensitive information, please get to a known clean computer and change all passwords where applicable, and it would be wise to contact those same financial institutions to apprise them of your situation.

Although an attempt could be made to clean this machine, it could never be considered to be truly clean, secure, or trustworthy. We could not say definitively that unknown and unseen malware will have been removed. We cannot remedy unknown changes the malware may likely have made in order to allow itself access, nor can we repair the damage it may possibly have caused to vital system files. Additionally, it is quite possible that changes made to the system by the malware may impact negatively on your computer during the removal process. In short, your system may never regain its former stability or its full functionality without a reformat. Therefore, your best and safest course of action is a reformat and reinstallation of the Windows operating system.

If you wish to continue in an attempt to clean the machine, we'll try.

Disconnect the machine from the modem for right now.

---------------------------^--------------------------------


Before we start fixing anything you should write/print out these instructions or copy/paste them into a NotePad file.

*If you can not download and run the following tools, then I would like for you to try another approach:

*If you have the use of another computer please either use a Flash Drive or a CD to download the following and transfer them for use on the infected machine.
Be sure you put them on the desktop of the infected computer
.


Please follow these instructions carefully:.

Please note: You may have to disable any script protection running before you run any scan with the tools I will suggest. After downloading the tools, disconnect from the internet and disable all antivirus protection. Run the scan, enable your A/V and reconnect to the internet. Information on A/V control HERE

I see you are running Teatimer. I suggest you to disable it:

Firstly, we need to disable SpyBot's Teatimer which can interfere with the fixes.


TeaTimer works by preventing ANY changes to the system. It will attempt to undo any fixes we run, because it blocks these fixes from running.

In order to safeguard your system from problems that can be brought on by a half finished fix. We can re-enable it when we're done if you like.

If teatimer gives you a warning afterwards that some changes were made, allow this instead of blocking it.

How to disable TeaTimer <== click HERE for instructions.

After we are done with the fix, you can enable Teatimer again by just downloading ResetTeaTimer.bat to your desktop. (In case you use Firefox, rightclick the link and choose "save as").
Doubleclick ResetTeaTimer.bat and let it run.
This will only take a few seconds. Just ensure you do this after the fix.

Right click on the Ad-Watch icon in the system tray.
At the bottom of the screen there will be two checkable items called "Active" and "Automatic".
Active: This will turn Ad-Watch On\Off without closing it.
Automatic: Suspicious activity will be blocked automatically.
Uncheck both of those boxes.

Instructions how to Disable Ad-Watch if needed. to make sure it won't interfere fixing.

---------------------------^--------------------------------

Please follow these steps carefully:.
Step #1.

Enable the viewing of hidden files in Windows XP:

Go to Start > My Computer
Go to Tools > Folder Options
Click on the View tab
Untick the following:
  • Hide extensions for known file types
  • Hide protected operating system files (Recommended)
You will get a message warning you about showing protected operating system files, click Yes
Make sure this option is selected:
  • Show hidden files and folders
Click Apply and then click OK
Your computer is now configured to show all hidden system files and folders.

Then....

Using Windows Explorer (right-click your "Start" button and select "Explore"), please navigate to and delete the following files/folders in bold

c:\documents and settings\all users\application data\15334374 <--- Delete this folder
c:\documents and settings\all users\application data\95344366 <--- Delete this folder
c:\windows\system32\net.net <--Delete this file


As an example:
To delete C:\WINDOWS\badfile.dll
Double click the My Computer icon on your Desktop. Or click on the Windows KEY + E.
Double click on Local Disc (C:\)
Double click on the Windows folder,
Right click on badfile.dll and then from the menu that appears, click on Delete


Now reboot the machine into normal mode. <--Important


Step #2.

Please download Posted Image ATF Cleaner-3 and save it to your desktop.
  • Double-click ATF-Cleaner.exe to run the program.
  • Under Main choose: Select All
  • Click the Empty Selected button.

    If you use Firefox browser:

  • Click Firefox at the top and choose: Select All
  • Click the Empty Selected button.
  • NOTE: If you would like to keep your saved passwords, please click No at the prompt.

    If you use Opera browser:

  • Click Opera at the top and choose: Select All
  • Click the Empty Selected button.
  • NOTE: If you would like to keep your saved passwords, please click No at the prompt.
  • Click Exit on the Main menu to close the program.
Note: On Vista, "Windows Temp" is disabled. To empty "Windows Temp" ATF-Cleaner must be "Run as an Administrator".

It's normal after running ATF cleaner that the PC will be slower to boot the first time.
*Cleaning Prefetch may result in a few slow starts until the folder is repopulated:
http://www.windowsnetworking.com/articles_...refetch-XP.html

Step #3.

Run a Scan with: Malwarebytes' Anti-Malware

Because some malware can be easily removed, we recommend Malwarebytes Anti-Malware be run. It's an advanced piece of software which should get a lot of what's on this machine. These guys are so on top of the latest infections it's amazing.

It's important to let me know however, if you experience any trouble getting to the site or downloading it or opening it to run. Some rootkits target MBAM and those indicators are the 'tell', if you will. We have another method of double-checking for this rootkit, which if present, will require another special tool.

*If you have not done so, Also please ensure that Spybot TeaTimer and lavasoft Ad-ware program is disable before you run MBAM.:
Please download Posted Image Malwarebytes' Anti-Malware from Here or Here. Save it to your desktop.
Note: On Vista, ""Run as an Administrator".
Double Click mbam-setup.exe to install the application.
  • Make sure you are connected to the Internet.
  • When the installation begins, follow the prompts and do not make any changes to default settings.
  • When installation has finished, make sure you leave both of these checked:
    o Update Malwarebytes' Anti-Malware
    o Launch Malwarebytes' Anti-Malware
  • Then click Finish.
  • MBAM will automatically start and you will be asked to update the program before performing a scan. If an update is found, the program will automatically update itself. Press the OK button to close that box and continue.
    (*If you encounter any problems while downloading the updates, manually download them from here and just double-click on mbam-rules.exe to install.)
  • On the Scanner tab:
    o Make sure the"Perform Full System Scan" option is selected.
    o Then click on the Scan button.
  • If asked to select the drives to scan, leave all the drives selected and click on the Start Scan button.
  • The scan may take some time to finish,so please be patient.
  • When the scan is complete, click OK, then Show Results to view the results.
  • Make sure that everything is checked, and click Remove Selected.
  • When removal is completed, a log will open in Notepad and you may be prompted to Restart.(*See Extra Note)
  • The log is automatically saved by MBAM and can be viewed by clicking the Logs tab in MBAM.
  • Copy&Paste the entire report in your next reply.
Extra Note:
(*If MBAM encounters a file that is difficult to remove,you will be presented with 1 of 2 prompts,click OK to either and let MBAM proceed with the disinfection process, if asked to restart the computer, please do so immediatly.)

If you encounter this message:"c:\program files\malwarebytes' Anti-Malware\mbamext.dll Unable to register the dll/ocx: RegSvr32 failed with exit code 0x5" Click on ignore mbamext.dll

See this Tutorial if needed

Step #4.

We need to see more information about what is happening in your machine. Please perform the following scan:

Run random's system information tool (RSIT)

Please note: You may have to disable any script protection running if the scan fails to run. After downloading the tool, disconnect from the internet and disable all antivirus protection. Run the scan, enable your A/V and reconnect to the internet. Information on A/V control HERE

Please note that it is important that RSIT be run and a log created while in normal mode. *If you run it and create your log while in safe mode, you will be asked to redo it again properly.
  • Download random's system information tool (RSIT) by random/random and save it to your desktop.
  • Double click on RSIT.exe to run RSIT.
  • Click Continue at the disclaimer screen.
  • Once it has finished, two logs will open.

    Please post the contents of both here in your next reply.

    log.txt (<<--- will be maximized) and info.txt (<<--- will be minimized)
Summary of the logs I will need in your next reply:
  • The report log of MBAM
  • The two logs of RSIT.
And a description of any remaining problems in your next post.

How is your Computer running now?.


Upon completing the above steps I will review your logs again and take the steps necessary with you to get your machine back in working order clean and free of malware.

Thanks.
Kind regards
Net_Surfer

:)

#9 spwheels

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Posted 19 July 2009 - 06:57 PM

Net_Surfer,

I am beginning to go through the detailed steps you posted, but I am snagged on the first one. It says I should disable TeaTimer. Looking at the instructions, it says I should click on Spybot. However, I can only use my computer in Safe Mode. While in Safe Mode, I cannot access Spybot. The instructions say I can do it using msconfig. Can you give me some detailed instructions on how to do this? Thanks!

#10 Net_Surfer

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Posted 19 July 2009 - 07:20 PM

if the instructions Here can not help then...

You can have spybot teatimer no to start when windows starts from the startup entries by doing the following:
Please go to:
  • Start > Run, and type: MSConfig
  • Press Enter
  • In the startup tab, look for Spybot TeaTimer and disable it.
  • Press apply then OK until you are out of the program.


#11 Net_Surfer

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Posted 19 July 2009 - 07:27 PM

or you may wish to try: StartupLite. Simply download this tool to your desktop and run it. It will explain any optional auto-start programs on your system, and offer the option to stop these programs from starting at startup. This will result in fewer programs running when you boot your system, and should improve preformance.

regards
Net_Surfer

#12 spwheels

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Posted 19 July 2009 - 07:39 PM

Net_Surfer,

Thank you, I was able to disable TeaTime using the MSConfig.

However, in step one, I am supposed to delete three files:

Using Windows Explorer (right-click your "Start" button and select "Explore"), please navigate to and delete the following files/folders in bold

c:\documents and settings\all users\application data\15334374 <--- Delete this folder
c:\documents and settings\all users\application data\95344366 <--- Delete this folder
c:\windows\system32\net.net <--Delete this file

I was able to delete the first two, no problem. However, I cannot find the third file: (c:\windows\system32\net.net <--Delete this file)

Should I proceed anyway?

#13 Net_Surfer

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Posted 19 July 2009 - 07:42 PM

hmmm
Did you: Enable the viewing of hidden files in Windows XP first before trying to delete the file???

If yes then try to see if now you can boot into normal mode and continue the steps.

#14 spwheels

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Posted 19 July 2009 - 09:57 PM

Net_Surfer,

This sounds insane, but here's what happened:

I was able to boot up in Normal mode while connected to the internet. Out of nowhere, Michael Jackson's "Heal the World" started playing. I have no clue why this started playing.

Anyway, with the music in the background, I downloaded the Malwarebytes' Anti-Malware and saved it onto my desktop. I clicked on the program to install it and a run prompt came up. I hit run.....and nothing happened. I repeatedly tried to get it to run 3 times and then gave up. I am on a different computer now typing this message.

I won't touch the infected computer until I hear back from you.

#15 Net_Surfer

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Posted 19 July 2009 - 10:07 PM

Hmmm

That's a good one :thumbup2:

Ok let's try to rename MBAM and see if we can fool the malware.:

If you cannot use the Internet or download any programs, you are going to need access to another computer (family member, friend, etc) with an Internet connection.

Please download Malwarebytes Anti-Malware, save to a flash (usb, pen, thumb, jump) drive or CD, transfer to the infected machine, then install and run the programs. If you cannot transfer to or install on the infected machine, try running the MBAM setup file directly from the flash drive or CD by double-clicking on mbam-setup.exe so it will install on the hard drive.

You will also need to, manually download the database updates for MBAM, save and transfer them as well. After installing MBAM, just double-click on mbam-rules.exe to install and update.

Mbam-rules.exe is not updated daily. Another way to get the most current database definitions if you're having problems updating, is to install MBAM on a clean computer, launch the program, update through MBAM's interface, copy the definitions (rules.ref) to a USB stick or CD and transfer that file to the infected machine. Copy rules.ref to the location indicated for your operating system.
  • XP: C:\Documents and Settings\All Users\Application Data\Malwarebytes\Malwarebytes' Anti-Malware
  • Vista: C:\Documents and Settings\Users\All Users\Malwarebytes\Malwarebytes' Anti-Malware
If you cannot see the folder, then you may have to Reconfigure Windows to show it.

Print out and follow these Instructions for scanning with Malwarebytes Anti-Malware and perform a full system Scan in normal mode.
  • Check all items found for removal.
  • When removal is completed, a log report will open in Notepad.
  • The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
  • Copy and paste the contents of that report in your next reply and exit MBAM.
Note: If MBAM encounters a file that is difficult to remove, you will be asked to reboot your computer so MBAM can proceed with the disinfection process. If asked to restart the computer, please do so immediately. Failure to reboot normally (not into safe mode) will prevent MBAM from removing all the malware. MBAM may "make changes to your registry" as part of its disinfection routine. If using other security programs that detect registry changes (ie Spybot's Teatimer), they may interfere or alert you. Temporarily disable such programs or permit them to allow the changes.

Some types of malware will disable Malwarebytes Anti-Malware and other security tools. If MBAM will not install, try renaming it and changing the file extension. <- click this link if you do not see the file extension
  • Right-click on the mbam-setup.exe file, rename it to mysetup and change the .exe extension to .scr, .com, .pif, or .bat.
  • Then double-click on mysetup.scr (or whatever extension you renamed it) to begin installation.
  • If after installation, MBAM will not run, open the Malwarebytes' Anti-Malware folder in Program Files.
  • Right-click on mbam.exe, rename it to myscan and change the .exe extension in the same way as noted above.
  • Double-click on myscan.scr (or whatever extension you renamed it) to launch the program.
If using Windows Vista, refer to How to Change a File Extension in Windows Vista.


Then scan with RSIT and post the logs along with the MBAM report.

Regards
Net_Surfer





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