Jump to content


 


Register a free account to unlock additional features at BleepingComputer.com
Welcome to BleepingComputer, a free community where people like yourself come together to discuss and learn how to use their computers. Using the site is easy and fun. As a guest, you can browse and view the various discussions in the forums, but can not create a new topic or reply to an existing one unless you are logged in. Other benefits of registering an account are subscribing to topics and forums, creating a blog, and having no ads shown anywhere on the site.


Click here to Register a free account now! or read our Welcome Guide to learn how to use this site.

Photo

having weird problems


  • Please log in to reply
1 reply to this topic

#1 youngmomma

youngmomma

  • Members
  • 169 posts
  • OFFLINE
  •  
  • Local time:05:37 AM

Posted 08 July 2009 - 07:23 PM

i have been trying to download stuff to help my comp run faster and i downloaded the anti viri the spybot and malware bytes and super anti spyware and the only one i c ould install on my comp was the spybot and i think it caused me not to be able to connect to internet so i took it off and then had a bunch of tea timer errors and then screen went blank how do i fix whats wrong if i cant download anything that will run on here and how do i tell if im infected>? thanks jess

BC AdBot (Login to Remove)

 


m

#2 Elise

Elise

    Bleepin' Blonde


  • Malware Study Hall Admin
  • 60,599 posts
  • ONLINE
  •  
  • Gender:Female
  • Location:Romania
  • Local time:11:37 AM

Posted 13 July 2009 - 02:31 PM

Hello youngmomma,

Normally Spybot should not prevent you from connecting to the internet. Maybe you inadvertently blocked some access by using TeaTimer, so I think it is best to completely uninstall Spybot for now. Just go to Add/Remove programs and remove Spybot Search and Destroy.

Lets see if we can get Malwarebytes Antimalware to work. You might have to rename the mbam-setup.exe file and the executable. Please read the steps below and try to run MBAM.


MALWAREBYTES ANTIMALWARE
-------------------------------------------
Please download Malwarebytes Anti-Malware and save it to your desktop.
alternate download link 1
alternate download link 2

MBAM may "make changes to your registry" as part of its disinfection routine. If using other security programs that detect registry changes (ie Spybot's Teatimer), they may interfere or alert you. Temporarily disable such programs or permit them to allow the changes.
  • Make sure you are connected to the Internet.
  • Rename mbam-setup.exe to winlogon.exe
  • Double-click on winlogon.exe to install the application.
  • When the installation begins, follow the prompts and do not make any changes to default settings.
  • When installation has finished, make sure you leave both of these checked:
    • Update Malwarebytes' Anti-Malware
    • Launch Malwarebytes' Anti-Malware
  • Then click Finish.
MBAM will automatically start and you will be asked to update the program before performing a scan.
  • If an update is found, the program will automatically update itself. Press the OK button to close that box and continue.
  • If you encounter any problems while downloading the definition updates, manually download them from here and just double-click on mbam-rules.exe to install.
On the Scanner tab:
  • Make sure the "Perform Full Scan" option is selected.
  • Then click on the Scan button.
  • If asked to select the drives to scan, leave all the drives selected and click on the Start Scan button.
  • The scan will begin and "Scan in progress" will show at the top. It may take some time to complete so please be patient.
  • When the scan is finished, a message box will say "The scan completed successfully. Click 'Show Results' to display all objects found".
  • Click OK to close the message box and continue with the removal process.
Back at the main Scanner screen:
  • Click on the Show Results button to see a list of any malware that was found.
  • Make sure that everything is checked, and click Remove Selected.
  • When removal is completed, a log report will open in Notepad.
  • The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
  • Copy and paste the contents of that report in your next reply. Be sure to post the complete log to include the top portion which shows MBAM's database version and your operating system.
  • Exit MBAM when done.
Note: If MBAM encounters a file that is difficult to remove, you will be asked to reboot your computer so MBAM can proceed with the disinfection process. If asked to restart the computer, please do so immediately. Failure to reboot normally (not into safe mode) will prevent MBAM from removing all the malware.

If after installation, MBAM will not run, open the Malwarebytes' Anti-Malware folder in Program Files.
  • Right-click on mbam.exe, rename it to winlogon.exe.
  • Double-click on winlogon.exe to launch the program.
  • If that did not work, then try renaming and change the .exe extension in the same way as noted above.
  • Double-click on winlogon.scr (or whatever extension you renamed it) to launch the program.
If using Windows Vista, refer to How to Change a File Extension in Windows Vista.

regards, Elise


"Now faith is the substance of things hoped for, the evidence of things not seen."

 

Follow BleepingComputer on: Facebook | Twitter | Google+ | lockerdome

 

Malware analyst @ Emsisoft





0 user(s) are reading this topic

0 members, 0 guests, 0 anonymous users