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United Breaks Guitars...


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13 replies to this topic

#1 Galadriel

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Posted 08 July 2009 - 04:51 PM

In the spring of 2008, Sons of Maxwell were traveling to Nebraska for a one-week tour and my Taylor guitar was witnessed being thrown by United Airlines baggage handlers in Chicago. I discovered later that the $3500 guitar was severely damaged. They didn’t deny the experience occurred but for nine months the various people I communicated with put the responsibility for dealing with the damage on everyone other than themselves and finally said they would do nothing to compensate me for my loss. So I promised the last person to finally say “no” to compensation (Ms. Irlweg) that I would write and produce three songs about my experience with United Airlines and make videos for each to be viewed online by anyone in the world.


Source: http://www.davecarrollmusic.com/story/united-breaks-guitars

This is the first of them songs. You go Dave! :thumbsup:

United Breaks Guitars!

I can't hardly believe they'd be so inconsiderate. I wonder if they'll be calling this guy up and begging for forgiveness now that he's made good on his promise.
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#2 Guest_The weatherman_*

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Posted 08 July 2009 - 05:14 PM

:flowers: That is just brilliant, see if they don't come begging for mercy. :thumbsup:
And two more to come, they'll be crying out for him to stop. Carry on Dave

#3 garmanma

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Posted 08 July 2009 - 07:31 PM

I hope it gets the desired results
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#4 robroy

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Posted 08 July 2009 - 09:16 PM

typical airline strategy, deny it or refuse to pay damages same as when they lose your luggage
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#5 Galadriel

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Posted 08 July 2009 - 10:49 PM

I hope it gets the desired results


@ Mark x 2, Apparently, it has. I didn't know the people at United were such comedians though. "It struck a chord". No kidding.... :flowers:

http://twitter.com/UnitedAirlines/status/2522271993 :thumbsup:
I cemna prestar aen. Han mathon ne nen. Han mathon ne chae. A han noston ne 'wilith. - Galadriel
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#6 woodyblade

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Posted 09 July 2009 - 10:18 AM

:thumbsup: that's great wish I was as creative as that, I've had plenty of problems with airlines before, lost baggage, massive delays and nearly missing our return flight back home when they tossed up the transportation to the airport.

Can't wait for the other 2 and good to see it has "struck a chord" :flowers:

#7 Animal

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Posted 09 July 2009 - 11:27 AM

Comcast and ABC picked up the story: http://www.comcast.net/video/Singers-Airli...anMusic/newest/

The 60's ideals of peaceful protest are alive and well!! :thumbsup:

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#8 Galadriel

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Posted 10 July 2009 - 11:42 AM

Quick update. Since I'm really liking this guy and his creative inkling.... He's posted a short comment to his fans on youtube.

United has offered him some compensation, and he says 'too late'. He's however, offered the possibility that they (United) could give that money to a charity of their choosing and asked that they notify him of just where the money went. I think the guy's a classact, and United is really going to hurt from this. With now over a million hits (actually getting close to 1.5 mil), this has indeed 'struck a chord' in all who have ever been met with indifference and wild goose chases from any company's customer service representatives.

As the saying goes, "Payback's a bleep". :thumbsup:

The Statement, straight from the horse's mouth:

Some additional goodness: http://www.cbsnews.com/video/watch/?id=514...ated;photovideo

And:
I cemna prestar aen. Han mathon ne nen. Han mathon ne chae. A han noston ne 'wilith. - Galadriel
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#9 Yourhighness

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Posted 11 July 2009 - 11:55 AM

Thanks, just had the time to look at it and had a good laugh. Waiting for video 2 to be out. lyrics are ready fwik ^^.

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#10 grassy

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Posted 20 July 2009 - 12:13 AM

wow, that song is kind of catchy. Them villans aint getting my drum kit. United suck.

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#11 Yourhighness

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Posted 07 November 2009 - 08:28 AM



song two out of the trilogy =)

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#12 garmanma

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Posted 07 November 2009 - 10:35 AM

Absolutely brilliant!!
I shot coffee out my nose watching the end after the credits
:thumbsup: :flowers:
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#13 Galadriel

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Posted 02 March 2010 - 09:54 PM

.....and the trilogy is complete. Note that all three songs/videos are available at the link below in addition to the background story.

http://www.davecarrollmusic.com/ubg/song3/

Even though the United Breaks Guitars saga is now over, since Dave Carroll has fulfilled his 'promise' to United, his involvement in giving a voice to unsatisfied customers will continue on through a new website dedicated to sharing experiences and perhaps even finding solutions to the less than stellar customer service some companies provide.

In response to your overwhelming feedback I have created the Right Side of Right website so that we can more effectively share stories and seek out possible solutions. This will include finding ways for us to work with companies that truly want to deliver better experiences for their customers and who are striving to be on the “Right Side of Right.”


I cemna prestar aen. Han mathon ne nen. Han mathon ne chae. A han noston ne 'wilith. - Galadriel
'The avatar is changed; I can feel it in the water, I can feel it in the earth, I can smell it in the air.'

Phear teh ceiling cat, for he is roofkittehd! - Basement Cat

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#14 carri

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Posted 04 March 2010 - 03:51 PM

Awesome! I wish this site all the success in the world to achieve the results it was designed for.
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