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No Internet, No System Restore


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#1 kellan6

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Posted 08 July 2009 - 03:12 PM

I'm pretty sure this is a virus, that disabled some of my drivers and my wireless internet. I also cannot perform a system restore. I ran Malwarebytes Anti Malware and nothing was found, and I can't update it because I am not connected to the internet.
It also disabled one of the drivers that reads USB drives, which really complicates and slows down things.

EDIT:
I went into safe mode and ran VundoFix as well as a full scan in Malwarebytes' Anti Malware, and nothing was found infected. I restarted my computer to boot into a normal mode and my internet is back, though system restore is still malfunctioning. I've checked the device manager and these are the devices with a yellow ?! next to them:
-Coprocessor
-Other PCI Bridge Device
-SM Bus Controller
-Unknown Device
EDIT 2:
The internet is unusable again, there is no network connection again.
My computer:
Compaq Presario F730US Notebook PC
Windows XP Pro SP3

Edited by kellan6, 09 July 2009 - 01:48 AM.


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#2 mj122345mcm

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Posted 08 July 2009 - 04:43 PM

I am having a similar problem...I think I may just reformat

#3 kellan6

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Posted 08 July 2009 - 04:47 PM

I am having a similar problem...I think I may just reformat

My hopes is there is a way around this, I have too important stuff on my computer to lose.

#4 Computer Pro

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Posted 08 July 2009 - 04:51 PM

There will be a way around. Just wait for a helper to come by and there is almost ALWAYS a way around a malware issue
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#5 mj122345mcm

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Posted 08 July 2009 - 05:03 PM

Hopefully so

#6 kellan6

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Posted 09 July 2009 - 01:49 AM

There will be a way around. Just wait for a helper to come by and there is almost ALWAYS a way around a malware issue

That's what I'm thinking, I'd hate for me to just delete everything!

#7 Computer Pro

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Posted 09 July 2009 - 12:13 PM

There will be a way around. Just wait for a helper to come by and there is almost ALWAYS a way around a malware issue

That's what I'm thinking, I'd hate for me to just delete everything!



Have you posted a topic regarding your issue?
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#8 kellan6

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Posted 09 July 2009 - 12:50 PM

There will be a way around. Just wait for a helper to come by and there is almost ALWAYS a way around a malware issue

That's what I'm thinking, I'd hate for me to just delete everything!



Have you posted a topic regarding your issue?

This is my topic.

#9 Computer Pro

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Posted 09 July 2009 - 12:57 PM

Ok, but I was speaking of the other person. Since you said you ran Malwarebytes, can you post the latest logfile even though it did not find anything?
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#10 kellan6

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Posted 09 July 2009 - 01:23 PM

Ok, but I was speaking of the other person. Since you said you ran Malwarebytes, can you post the latest logfile even though it did not find anything?


Haha, but you quoted me! Anyhoo, I can't post the log file actually, because the computer that needs help has no internet, and a USB-Flash Drive doesn't work. Plus I don't know where to look for the log file.

#11 Computer Pro

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Posted 09 July 2009 - 01:28 PM

Ok, so if the flash drives dont work, is there a way that you could have access to a CD-ROM?
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#12 kellan6

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Posted 09 July 2009 - 01:49 PM

Ok, so if the flash drives dont work, is there a way that you could have access to a CD-ROM?

Yes, but I have limited CDs, could I use burnable DVDs too? And because they are limited, is there anything else I should transfer over on the same CD?

#13 Computer Pro

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Posted 09 July 2009 - 02:04 PM

Please burn this file: http://mbam.malwarebytes.org/database/mbam-rules.exe to the CD from a clean computer, and then transfer it to the Infected Computer. From there, run the .exe file (which will update malwarebytes definitions) and then run a Quick Scan. See what is found then.

Edited by Computer Pro, 09 July 2009 - 02:07 PM.

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#14 boopme

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Posted 09 July 2009 - 03:23 PM

If you cannot use the Internet,you will need access to another computer that has a connection.
From there save mbam-setup.exe to a flash,usb,jump drive or CD. Now transfer it to the infected machine, then install and run the program.
If you cannot transfer to or install on the infected machine, try running the setup (installation) file directly from the flash drive or CD by double-clicking on mbam-setup.exe so it will install on the hard drive.
***
Manually Downloading Updates:
Manually download them from HERE and just double-click on mbam-rules.exe to install. Alternatively, you can update through MBAM's interface from a clean computer, copy the definitions (rules.ref) located in C:\Documents and Settings\All Users\Application Data\Malwarebytes\Malwarebytes' Anti-Malware from that system to a usb stick or CD and then copy it to the infected machine.


Also copy and run these.
Next run ATF and SAS:

Note: On Vista, "Windows Temp" is disabled. To empty "Windows Temp" ATF-Cleaner must be "Run as an Administrator".

From your regular user account..
Download Attribune's ATF Cleaner and then SUPERAntiSpyware , Free Home Version. Save both to desktop ..
DO NOT run yet.
Open SUPER from icon and install and Update it
Under Scanner Options make sure the following are checked (leave all others unchecked):
Close browsers before scanning.
Scan for tracking cookies.
Terminate memory threats before quarantining
.
Click the "Close" button to leave the control center screen and exit the program. DO NOT run yet.

Now reboot into Safe Mode: How to enter safe mode(XP)
Using the F8 Method
Restart your computer.
When the machine first starts again it will generally list some equipment that is installed in your machine, amount of memory, hard drives installed etc. At this point you should gently tap the F8 key repeatedly until you are presented with a Windows XP Advanced Options menu.
Select the option for Safe Mode using the arrow keys.
Then press enter on your keyboard to boot into Safe Mode
.

Double-click ATF-Cleaner.exe to run the program.
Under Main "Select Files to Delete" choose: Select All.
Click the Empty Selected button.

If you use Firefox or Opera browser click that browser at the top and choose: Select All
Click the Empty Selected button.
If you would like to keep your saved passwords, please click No at the prompt.
Click Exit on the Main menu to close the program
.

NOW Scan with SUPER
Open from the desktop icon or the program Files list
On the left, make sure you check C:\Fixed Drive.
Perform a Complete scan. After scan,Verify they are all checked.
Click OK on the summary screen to quarantine all found items.
If asked if you want to reboot, click "Yes" and reboot normally.

To retrieve the removal information after reboot, launch SUPERAntispyware again.
Click Preferences, then click the Statistics/Logs tab.
Under Scanner Logs, double-click SUPERAntiSpyware Scan Log.
If there are several logs, click the current dated log and press View log.
A text file will open in your default text editor.
Please copy and paste the Scan Log results in your next reply.
Click Close to exit the program.
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#15 kellan6

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Posted 09 July 2009 - 09:20 PM

MBAM Log:
Malwarebytes' Anti-Malware 1.38
Database version: 2353
Windows 5.1.2600 Service Pack 3

7/9/2009 5:20:34 PM
mbam-log-2009-07-09 (17-20-34).txt

Scan type: Full Scan (C:\|)
Objects scanned: 203445
Time elapsed: 49 minute(s), 14 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 0

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
(No malicious items detected)

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
(No malicious items detected)


Super Anti Spyware LOG:

SUPERAntiSpyware Scan Log (Sorry I couldnt update it, because I had still have no internet)
http://www.superantispyware.com

Generated 07/09/2009 at 06:01 PM

Application Version : 4.26.1006

Core Rules Database Version : 3771
Trace Rules Database Version: 1730

Scan type : Complete Scan
Total Scan Time : 00:23:45

Memory items scanned : 206
Memory threats detected : 0
Registry items scanned : 5853
Registry threats detected : 0
File items scanned : 19594
File threats detected : 0

Edited by kellan6, 09 July 2009 - 09:22 PM.





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