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Antivirus System Pro [Desktop Computer]


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7 replies to this topic

#1 JohnBoi

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Posted 08 July 2009 - 08:03 AM

There are some things left behind. When I start up my PC, Windows opens up fine but I get a "ihaupd32.exe could not run and need to be shut down". I have no clue what that is. Then on internet explorer, I keep getting redirected to
[url=http://itsecure.microsoft.com/block/php?r=21.1]http://itsecure.microsoft.com/block/php?r=21.1[/url].
And thanks to this site, I was able to get malware running to delete the most of it..

Any help in this matter would be greatly appreciated......

Edited by Orange Blossom, 08 July 2009 - 10:06 PM.
Deactivate link. ~ OB


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#2 boopme

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Posted 08 July 2009 - 11:05 AM

Hello ,I suspect we aren't fully clean yet. Two things to do..
Get a second opinion on ihaupd32.exe by submitting the file and posting back the reply here.


Lets' upload this file for a second opinion on what it actually is..

Please make sure that you can view all hidden files. Instructions on how to do this can be found here:

How to see hidden files in Windows

Please click this link-->Jotti

When the jotti page has finished loading, click the Browse button and navigate to the following file and click Submit.

suspect.file

Please post back the results of the scan in your next post.

If Jotti is busy, try the same at Virustotal: http://www.virustotal.com/




Next run MBAM (MalwareBytes):

NOTE: Before saving MBAM please rename it to zztoy.exe....now save it to your desktop.

Please download Malwarebytes Anti-Malware and save it to your desktop.
alternate download link 1
alternate download link 2

MBAM may "make changes to your registry" as part of its disinfection routine. If using other security programs that detect registry changes (ie Spybot's Teatimer), they may interfere or alert you. Temporarily disable such programs or permit them to allow the changes.
  • Make sure you are connected to the Internet.
  • Double-click on mbam-setup.exe to install the application.
  • When the installation begins, follow the prompts and do not make any changes to default settings.
  • When installation has finished, make sure you leave both of these checked:
    • Update Malwarebytes' Anti-Malware
    • Launch Malwarebytes' Anti-Malware
  • Then click Finish.
MBAM will automatically start and you will be asked to update the program before performing a scan.
  • If an update is found, the program will automatically update itself. Press the OK button to close that box and continue.
  • If you encounter any problems while downloading the definition updates, manually download them from here and just double-click on mbam-rules.exe to install.
On the Scanner tab:
  • Make sure the "Perform Quick Scan" option is selected.
  • Then click on the Scan button.
  • If asked to select the drives to scan, leave all the drives selected and click on the Start Scan button.
  • The scan will begin and "Scan in progress" will show at the top. It may take some time to complete so please be patient.
  • When the scan is finished, a message box will say "The scan completed successfully. Click 'Show Results' to display all objects found".
  • Click OK to close the message box and continue with the removal process.
Back at the main Scanner screen:
  • Click on the Show Results button to see a list of any malware that was found.
  • Make sure that everything is checked, and click Remove Selected.
  • When removal is completed, a log report will open in Notepad.
  • The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
  • Copy and paste the contents of that report in your next reply. Be sure to post the complete log to include the top portion which shows MBAM's database version and your operating system.
  • Exit MBAM when done.
Note: If MBAM encounters a file that is difficult to remove, you will be asked to reboot your computer so MBAM can proceed with the disinfection process. If asked to restart the computer, please do so immediately. Failure to reboot normally (not into safe mode) will prevent MBAM from removing all the malware.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#3 JohnBoi

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Posted 08 July 2009 - 05:16 PM

I think running MBAM (again) cleared it up. Although, after I ran it, it said that it need to restart to complete the removal of a certain file. I clicked ok. During the reboot, windows would not start back. I tried safe mode, nothing, I tried safe mode with network, Nothing. I tried going back to last good save (or something like that), and it worked.

Here is the MBAM Log:

Malwarebytes' Anti-Malware 1.38
Database version: 2393
Windows 5.1.2600 Service Pack 3

7/8/2009 1:36:25 PM
mbam-log-2009-07-08 (13-36-25).txt

Scan type: Full Scan (C:\|)
Objects scanned: 297054
Time elapsed: 2 hour(s), 7 minute(s), 2 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 1
Registry Keys Infected: 7
Registry Values Infected: 3
Registry Data Items Infected: 7
Folders Infected: 0
Files Infected: 48

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
C:\WINDOWS\system32\iehelper.dll (Trojan.Vundo.H) -> Delete on reboot.

Registry Keys Infected:
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{674de1aa-facf-47a5-a4cf-9ef05f9a1b2a} (Trojan.Vundo.H) -> Quarantined and deleted successfully.
HKEY_CLASSES_ROOT\CLSID\{674de1aa-facf-47a5-a4cf-9ef05f9a1b2a} (Trojan.Vundo.H) -> Quarantined and deleted successfully.
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\Stats\{674de1aa-facf-47a5-a4cf-9ef05f9a1b2a} (Trojan.Vundo.H) -> Quarantined and deleted successfully.
HKEY_CURRENT_USER\SOFTWARE\Cognac (Rogue.Multiple) -> Quarantined and deleted successfully.
HKEY_CURRENT_USER\SOFTWARE\XML (Trojan.FakeAlert) -> Quarantined and deleted successfully.
HKEY_CURRENT_USER\SOFTWARE\AvScan (Malware.Trace) -> Quarantined and deleted successfully.
HKEY_CURRENT_USER\SOFTWARE\ColdWare (Malware.Trace) -> Quarantined and deleted successfully.

Registry Values Infected:
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Run\sysldtray (Backdoor.Bot) -> Quarantined and deleted successfully.
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\idstrf (Malware.Trace) -> Quarantined and deleted successfully.
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\WINID (Malware.Trace) -> Quarantined and deleted successfully.

Registry Data Items Infected:
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Security Center\AntiVirusDisableNotify (Disabled.SecurityCenter) -> Bad: (1) Good: (0) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Security Center\FirewallDisableNotify (Disabled.SecurityCenter) -> Bad: (1) Good: (0) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Security Center\UpdatesDisableNotify (Disabled.SecurityCenter) -> Bad: (1) Good: (0) -> Quarantined and deleted successfully.
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Security Center\AntiVirusDisableNotify (Disabled.SecurityCenter) -> Bad: (1) Good: (0) -> Quarantined and deleted successfully.
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Security Center\FirewallDisableNotify (Disabled.SecurityCenter) -> Bad: (1) Good: (0) -> Quarantined and deleted successfully.
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Security Center\UpdatesDisableNotify (Disabled.SecurityCenter) -> Bad: (1) Good: (0) -> Quarantined and deleted successfully.
HKEY_CLASSES_ROOT\CLSID\{46c166aa-3108-11d4-9348-00c04f8eeb71}\inprocserver32\(default) (Hijack.Hnetcfg) -> Bad: (\\?\globalroot\systemroot\installer\31aa2c.msi) Good: (hnetcfg.dll) -> Quarantined and deleted successfully.

Folders Infected:
(No malicious items detected)

Files Infected:
C:\WINDOWS\system32\iehelper.dll (Trojan.Vundo.H) -> Delete on reboot.
c:\lkrpk.exe (Trojan.Dropper) -> Quarantined and deleted successfully.
c:\Avenger\sysguard.exe (Trojan.FakeAlert) -> Quarantined and deleted successfully.
c:\documents and settings\Owner\local settings\Temp\1350941686.exe (Trojan.Clicker) -> Quarantined and deleted successfully.
c:\documents and settings\Owner\local settings\Temp\1394222936.exe (Trojan.Clicker) -> Quarantined and deleted successfully.
c:\documents and settings\Owner\local settings\Temp\2924568140.exe (Trojan.Clicker) -> Quarantined and deleted successfully.
c:\documents and settings\Owner\local settings\Temp\3148161890.exe (Trojan.Clicker) -> Quarantined and deleted successfully.
c:\documents and settings\Owner\local settings\Temp\installb[1].exe (Trojan.FakeAlert) -> Quarantined and deleted successfully.
c:\documents and settings\Owner\local settings\Temp\vcru_1246993518.exe (Worm.KoobFace) -> Quarantined and deleted successfully.
c:\documents and settings\Owner\local settings\Temp\~TM20.tmp (Trojan.Agent) -> Quarantined and deleted successfully.
c:\documents and settings\Owner\local settings\Temp\~TM26.tmp (Trojan.Backdoor) -> Quarantined and deleted successfully.
c:\documents and settings\Owner\local settings\temporary internet files\Content.IE5\JLA63YF9\pdrv[1].exe (Worm.KoobFace) -> Quarantined and deleted successfully.
c:\documents and settings\Owner\start menu\Programs\Startup\ihaupd32.exe (Trojan.Backdoor) -> Quarantined and deleted successfully.
c:\program files\sfx\sfx.dll (Rootkit.Agent) -> Quarantined and deleted successfully.
c:\program files\sfx\sfx.sys (Rootkit.Agent) -> Quarantined and deleted successfully.
c:\system volume information\_restore{ed1ad764-6ee8-45d8-b9bd-559926e4c6f0}\RP224\A0054025.dll (Trojan.Vundo.H) -> Quarantined and deleted successfully.
c:\system volume information\_restore{ed1ad764-6ee8-45d8-b9bd-559926e4c6f0}\RP224\A0054031.dll (Trojan.Ertfor) -> Quarantined and deleted successfully.
c:\system volume information\_restore{ed1ad764-6ee8-45d8-b9bd-559926e4c6f0}\RP224\A0054033.dll (Trojan.Vundo.H) -> Quarantined and deleted successfully.
c:\system volume information\_restore{ed1ad764-6ee8-45d8-b9bd-559926e4c6f0}\RP224\A0054034.dll (Trojan.FakeAlert) -> Quarantined and deleted successfully.
c:\system volume information\_restore{ed1ad764-6ee8-45d8-b9bd-559926e4c6f0}\RP224\A0054048.exe (Trojan.FakeAlert) -> Quarantined and deleted successfully.
c:\system volume information\_restore{ed1ad764-6ee8-45d8-b9bd-559926e4c6f0}\RP224\A0054055.exe (Trojan.Downloader) -> Quarantined and deleted successfully.
c:\system volume information\_restore{ed1ad764-6ee8-45d8-b9bd-559926e4c6f0}\RP224\A0054056.exe (Trojan.Dropper) -> Quarantined and deleted successfully.
c:\system volume information\_restore{ed1ad764-6ee8-45d8-b9bd-559926e4c6f0}\RP224\A0054057.exe (Trojan.FakeAlert) -> Quarantined and deleted successfully.
c:\system volume information\_restore{ed1ad764-6ee8-45d8-b9bd-559926e4c6f0}\RP224\A0054058.exe (Trojan.Downloader) -> Quarantined and deleted successfully.
c:\system volume information\_restore{ed1ad764-6ee8-45d8-b9bd-559926e4c6f0}\RP224\A0054075.dll (Trojan.Vundo.H) -> Quarantined and deleted successfully.
c:\system volume information\_restore{ed1ad764-6ee8-45d8-b9bd-559926e4c6f0}\RP224\A0054081.dll (Trojan.Vundo.H) -> Quarantined and deleted successfully.
c:\system volume information\_restore{ed1ad764-6ee8-45d8-b9bd-559926e4c6f0}\RP224\A0054087.dll (Trojan.Vundo.H) -> Quarantined and deleted successfully.
c:\system volume information\_restore{ed1ad764-6ee8-45d8-b9bd-559926e4c6f0}\RP224\A0054094.dll (Trojan.Vundo.H) -> Quarantined and deleted successfully.
c:\system volume information\_restore{ed1ad764-6ee8-45d8-b9bd-559926e4c6f0}\RP224\A0054100.dll (Trojan.Vundo.H) -> Quarantined and deleted successfully.
c:\system volume information\_restore{ed1ad764-6ee8-45d8-b9bd-559926e4c6f0}\RP224\A0054109.dll (Trojan.Vundo.H) -> Quarantined and deleted successfully.
c:\WINDOWS\msa.exe (Trojan.FakeAlert) -> Quarantined and deleted successfully.
c:\WINDOWS\system32\wbem\proquota.exe (Trojan.Agent) -> Quarantined and deleted successfully.
c:\WINDOWS\Temp\wpv051246736802.exe (Rogue.SystemSecurity) -> Quarantined and deleted successfully.
c:\WINDOWS\Temp\wpv161246906426.exe (Trojan.Agent) -> Quarantined and deleted successfully.
c:\documents and settings\ReeRee\Start Menu\Programs\Startup\userinit.exe (Trojan.Agent) -> Quarantined and deleted successfully.
c:\documents and settings\Owner\Local Settings\Temp\lsass.exe (Trojan.Agent) -> Quarantined and deleted successfully.
C:\WINDOWS\ld12.exe (Backdoor.Bot) -> Quarantined and deleted successfully.
c:\WINDOWS\Tasks\{5B57CF47-0BFA-43c6-ACF9-3B3653DCADBA}.job (Trojan.FakeAlert) -> Quarantined and deleted successfully.
c:\documents and settings\ReeRee\Local Settings\Temp\csrssc.exe (Trojan.Downloader) -> Quarantined and deleted successfully.
C:\WINDOWS\Tasks\{783AF354-B514-42d6-970E-3E8BF0A5279C}.job (Trojan.Downloader) -> Quarantined and deleted successfully.
c:\documents and settings\Owner\Local Settings\Temp\services.exe (Password.Stealer) -> Quarantined and deleted successfully.
c:\documents and settings\Owner\local settings\Temp\vcru_1247004274.exe (Worm.Koobface) -> Quarantined and deleted successfully.
c:\documents and settings\Owner\Application Data\wiaservg.log (Malware.Trace) -> Quarantined and deleted successfully.
C:\WINDOWS\syssvc.exe (Trojan.FakeAlert) -> Quarantined and deleted successfully.
C:\WINDOWS\010112010146118114.dat (Worm.KoobFace) -> Quarantined and deleted successfully.
c:\WINDOWS\0101120101464849.dat (Worm.KoobFace) -> Quarantined and deleted successfully.
c:\WINDOWS\0101120101465749.dat (Worm.KoobFace) -> Quarantined and deleted successfully.
c:\WINDOWS\934fdfg34fgjf23 (Worm.KoobFace) -> Quarantined and deleted successfully.


Here is the JOTTI log: (however, on reboot, I did not get the error message)

Jotti's malware scan
Filename: ihaupd32.exe
Status: Scan finished. 2 out of 21 scanners reported malware.
Scan taken on: Wed 8 Jul 2009 18:19:09 (CET) Permalink



--------------------------------------------------------------------------------
Additional info
File size: 29696 bytes
Filetype: PE32 executable for MS Windows (GUI) Intel 80386 32-bit
MD5: ec0e6623433591a2dc944bdf27a45e70
SHA1: 21f30f11b4c61df433d26d7a4ac25c1d0ff44388







Scanners
2009-07-08 Found nothing 2009-07-08 Found nothing
2009-07-08 Found nothing 2009-07-08 Found nothing
2009-07-07 Found nothing 2009-07-08 Found nothing
2009-07-08 Found nothing 2009-07-08 Win32/TrojanDownloader.Bredolab.AA
2009-07-08 Found nothing 2009-07-07 Found nothing
2009-07-08 Found nothing 2009-07-08 Found nothing
2009-07-08 Found nothing 2009-07-08 Found nothing
2009-07-08 Found nothing 2009-07-08 Found nothing
2009-07-08 Trojan.Botnetlog.11 2009-07-07 Found nothing
2009-07-07 Found nothing 2009-07-08 Found nothing
2009-07-08 Found nothing


Thanks for your help in this matter...
IF you see something, pleas let me know, but seems to be running fine!!!!

#4 boopme

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Posted 08 July 2009 - 09:11 PM

Ok, let's run this again,I want to be sure.

Rerun MBAM like this: In norma; mode,

Open MBAM in normal mode and click Update tab, select Check for Updates,when done
click Scanner tab,select Quick scan and scan.
After scan click Remove Selected, Post new scan log and Reboot into normal mode.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#5 Orange Blossom

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Posted 09 July 2009 - 07:19 PM

Topic reopened as this topic concerns a different computer than the HiJack This topic.

Orange Blossom :thumbsup:
Help us help you. If HelpBot replies, you MUST follow step 1 in its reply so we know you need help.

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#6 boopme

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Posted 10 July 2009 - 06:17 PM

Hello if you would run the Quick scan again we can be sure.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#7 JohnBoi

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Posted 13 July 2009 - 08:18 PM

WELL.....I thought it was cleaned up.....BUT, there seems to be more. Here is the scan log.. (Sorry it took so long)


Malwarebytes' Anti-Malware 1.39
Database version: 2421
Windows 5.1.2600 Service Pack 3

7/13/2009 8:09:58 PM
mbam-log-2009-07-13 (20-09-58).txt

Scan type: Quick Scan
Objects scanned: 132357
Time elapsed: 47 minute(s), 19 second(s)

Memory Processes Infected: 1
Memory Modules Infected: 2
Registry Keys Infected: 3
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 3
Files Infected: 21

Memory Processes Infected:
c:\program files\relevantknowledge\rlvknlg.exe (Spyware.Marketscore) -> Unloaded process successfully.

Memory Modules Infected:
C:\WINDOWS\system32\lsp.dll (Hijack.LSP) -> Delete on reboot.
C:\Program Files\RelevantKnowledge\rlls.dll (Spyware.Marketscore) -> Delete on reboot.

Registry Keys Infected:
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Image File Execution Options\install.exe (Trojan.Agent) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Winlogon\Notify\relevantknowledge (Spyware.Marketscore) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{d08d9f98-1c78-4704-87e6-368b0023d831} (Adware.RelevantKnowledge) -> Quarantined and deleted successfully.

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
C:\Documents and Settings\All Users\Start Menu\Programs\RelevantKnowledge (Spyware.Marketscore) -> Quarantined and deleted successfully.
C:\Program Files\RelevantKnowledge (Spyware.Marketscore) -> Delete on reboot.
c:\program files\relevantknowledge\components (Spyware.Marketscore) -> Quarantined and deleted successfully.

Files Infected:
C:\WINDOWS\system32\lsp.dll (Hijack.LSP) -> Delete on reboot.
c:\kpepb.exe (Trojan.Downloader) -> Quarantined and deleted successfully.
c:\documents and settings\Owner\local settings\Temp\1B.tmp (Trojan.Downloader) -> Quarantined and deleted successfully.
c:\documents and settings\Owner\local settings\Temp\install.exe (Trojan.Agent) -> Quarantined and deleted successfully.
c:\documents and settings\Owner\local settings\Temp\notepad.exe (Trojan.Agent) -> Quarantined and deleted successfully.
c:\documents and settings\Owner\local settings\Temp\spoolsv.exe (Trojan.Agent) -> Quarantined and deleted successfully.
c:\documents and settings\Owner\local settings\Temp\system.exe (Trojan.Agent) -> Quarantined and deleted successfully.
c:\documents and settings\Owner\local settings\Temp\win.exe (Trojan.Agent) -> Quarantined and deleted successfully.
c:\documents and settings\all users\start menu\Programs\relevantknowledge\About RelevantKnowledge.lnk (Spyware.Marketscore) -> Quarantined and deleted successfully.
c:\documents and settings\all users\start menu\Programs\relevantknowledge\Privacy Policy and User License Agreement.lnk (Spyware.Marketscore) -> Quarantined and deleted successfully.
c:\documents and settings\all users\start menu\Programs\relevantknowledge\Support.lnk (Spyware.Marketscore) -> Quarantined and deleted successfully.
c:\documents and settings\all users\start menu\Programs\relevantknowledge\Uninstall Instructions.lnk (Spyware.Marketscore) -> Quarantined and deleted successfully.
c:\program files\relevantknowledge\install.rdf (Spyware.Marketscore) -> Quarantined and deleted successfully.
c:\program files\relevantknowledge\rlls.dll (Spyware.Marketscore) -> Delete on reboot.
c:\program files\relevantknowledge\rloci.bin (Spyware.Marketscore) -> Quarantined and deleted successfully.
c:\program files\relevantknowledge\rlph.dll (Spyware.Marketscore) -> Quarantined and deleted successfully.
c:\program files\relevantknowledge\rlservice.exe (Spyware.Marketscore) -> Quarantined and deleted successfully.
c:\program files\relevantknowledge\rlvknlg.exe (Spyware.Marketscore) -> Delete on reboot.
c:\program files\relevantknowledge\rlxf.dll (Spyware.Marketscore) -> Quarantined and deleted successfully.
c:\program files\relevantknowledge\components\rlxg.dll (Spyware.Marketscore) -> Quarantined and deleted successfully.
C:\Documents and Settings\Owner\Local Settings\Temp\sfx.bat (Malware.Trace) -> Quarantined and deleted successfully.

#8 boopme

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Posted 13 July 2009 - 08:53 PM

Hello what Antivirus and Firewall are runniing on here?

This is still dirty..

Next run ATF and SAS:

Note: On Vista, "Windows Temp" is disabled. To empty "Windows Temp" ATF-Cleaner must be "Run as an Administrator".

From your regular user account..
Download Attribune's ATF Cleaner and then SUPERAntiSpyware , Free Home Version. Save both to desktop ..
DO NOT run yet.
Open SUPER from icon and install and Update it
Under Scanner Options make sure the following are checked (leave all others unchecked):
Close browsers before scanning.
Scan for tracking cookies.
Terminate memory threats before quarantining
.
Click the "Close" button to leave the control center screen and exit the program. DO NOT run yet.

Now reboot into Safe Mode: How to enter safe mode(XP)
Using the F8 Method
Restart your computer.
When the machine first starts again it will generally list some equipment that is installed in your machine, amount of memory, hard drives installed etc. At this point you should gently tap the F8 key repeatedly until you are presented with a Windows XP Advanced Options menu.
Select the option for Safe Mode using the arrow keys.
Then press enter on your keyboard to boot into Safe Mode
.

Double-click ATF-Cleaner.exe to run the program.
Under Main "Select Files to Delete" choose: Select All.
Click the Empty Selected button.

If you use Firefox or Opera browser click that browser at the top and choose: Select All
Click the Empty Selected button.
If you would like to keep your saved passwords, please click No at the prompt.
Click Exit on the Main menu to close the program
.

NOW Scan with SUPER
Open from the desktop icon or the program Files list
On the left, make sure you check C:\Fixed Drive.
Perform a Complete scan. After scan,Verify they are all checked.
Click OK on the summary screen to quarantine all found items.
If asked if you want to reboot, click "Yes" and reboot normally.

To retrieve the removal information after reboot, launch SUPERAntispyware again.
Click Preferences, then click the Statistics/Logs tab.
Under Scanner Logs, double-click SUPERAntiSpyware Scan Log.
If there are several logs, click the current dated log and press View log.
A text file will open in your default text editor.
Please copy and paste the Scan Log results in your next reply.
Click Close to exit the program.


Rerun MBAM like this:

Open MBAM in normal mode and click Update tab, select Check for Updates,when done
click Scanner tab,select Quick scan and scan.
After scan click Remove Selected, Post new scan log and Reboot into normal mode.


Please ask any needed questions,post logs and Let us know how the PC is running now.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook




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