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System Security 2009 Virus - unable to run removal tools


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8 replies to this topic

#1 mzmaria

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Posted 08 July 2009 - 03:29 AM

I have the security system 2009 virus (or is it system security?) and I can't run any of the anti-spyware fixes I've seen in various blogs and at various sites (Malware Bytes, Spyhunter, etc). I can do limited things in safe mode but nothing at all in regular mode. Firefox is almost useless even in safe mode, as anything I download using it generally won't run or install. I'd downloaded 3.5 right before getting the virus and was having some issues with the program right before and after the update. IE has seemingly random pop-ups in safe mode and sometimes will totally ignore commands and do its own thing. I did the hijack scan but upon reading the blog found that there is another process to follow. I'm hoping since the hijack program directed me to this blog that I may have enough information in the log because I have to leave for work so I can't at the moment. I also had some issues on the computer from prior viruses that I could never seem to get rid of completely so some of that may be in the log. I don't know what other information is needed but I hope I've given something of use. I've been up all night so I'm pretty discombobulated so I apologize for the scattered message. Thanks for any and all help and advice!

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#2 extremeboy

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Posted 16 July 2009 - 07:09 PM

Hi

My name is Extremeboy (or EB for short), and I will be helping you with your log.

We apologize for the delay in responding to your request for help. Here at Bleeping Computer we get overwhelmed at times, and we are trying our best to keep up. Please note that your topic was not intentionally overlooked. Our mission is to help everyone in need, but sometimes it takes just a little longer to get to every request for help.

If you have since resolved the original problem you were having, we would appreciate you letting us know. If not please perform the following steps below so we can have a look at the current condition of your machine. If you have not done so, include a description of your problem, along with any steps you may have performed so far.

If you do not make a reply in 5 days, we will need to close your topic.

You may want to keep the link to this topic in your favourites. Alternatively, you can click the Posted Image button at the top bar of this topic and Track this Topic. The topics you are tracking can be found here.

Please take note of some guidelines for this fix:
  • Refrain from making any changes to your computer including installing/uninstall programs, deleting files, modifying the registry, and running scanners or tools.
  • If you do not understand any step(s) provided, please do not hesitate to ask before continuing. I would much rather clarify instructions or explain them differently than have something important broken.
  • Even if things appear to be better, it might not mean we are finished. Please continue to follow my instructions and reply back until I give you the "all clean". We do not want to clean you part-way, only to have the system re-infect itself.
  • Please reply using the Posted Image button in the lower right hand corner of your screen. Do not start a new topic. The logs that you post should be pasted directly into the reply.
  • Old topics are closed after 3 days with no reply, and working topics are closed after 5 days. If for any reason you cannot complete instructions within that time, that's fine, just post back here so that we know you're still here.



If you still require assistance post a new set of DDS Logs and a description of any remaining problems or symptoms you may still have please.

If for any reason you did not post a DDS log please refer to this page and in step #6 there is instructions on downloading and running DDS. IF you have any problems just let me know in your next reply or simply post a Hijackthis log.

Thanks again and we apologzie for the delay.

With Regards,
Extremeboy
Note: Please do not PM me asking for help, instead please post it in the correct forum requesting for help. Help requests via the PM system will be ignored.

If I'm helping you and I don't reply within 48 hours please feel free to send me a PM.

The help you receive here is always free but if you wish to show your appreciation, you may wish to Posted Image.

#3 extremeboy

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Posted 20 July 2009 - 10:40 AM

Hello.

Are you still there?

If you are please follow the instructions in my previous post.

If you still need help, follow the instructions I have given in my response. If you have since had your problem solved, we would appreciate you letting us know so we can close the topic.

Please reply back telling us so. If you don't reply within 5-7 from the last day I replied initially, the topic will need to be closed.

Thanks for understanding.

With Regards,
Extremeboy
Note: Please do not PM me asking for help, instead please post it in the correct forum requesting for help. Help requests via the PM system will be ignored.

If I'm helping you and I don't reply within 48 hours please feel free to send me a PM.

The help you receive here is always free but if you wish to show your appreciation, you may wish to Posted Image.

#4 mzmaria

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Posted 23 July 2009 - 02:06 AM

While I read two replies to my problem I couldn't figure out what the fix that you refer to was. I saw the apology for the delay and guidelines for the fix but no actual fix. Perhaps it was removed? No I haven't fixed the issue, I just try to boot in safe mode or use someone else's computer. Again, any help would be greatly appreciated.

#5 extremeboy

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Posted 23 July 2009 - 09:46 AM

Hello.

Did you read the whole post as well as the guidelines?

It's there. It's not a "fix" but more of a scan for me to see the current state of your system.

If you still require assistance post a new set of DDS Logs and a description of any remaining problems or symptoms you may still have please.

If for any reason you did not post a DDS log please refer to this page and in step #6 there is instructions on downloading and running DDS. IF you have any problems just let me know in your next reply or simply post a Hijackthis log.


With Regards,
Extremeboy
Note: Please do not PM me asking for help, instead please post it in the correct forum requesting for help. Help requests via the PM system will be ignored.

If I'm helping you and I don't reply within 48 hours please feel free to send me a PM.

The help you receive here is always free but if you wish to show your appreciation, you may wish to Posted Image.

#6 mzmaria

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Posted 23 July 2009 - 08:24 PM

Oh! I thought that meant if the "fix" didn't work or if there were problems after trying it to repost in order to show any changes. I will have that done as soon as I get to that computer. Thank you for clarifying.

#7 extremeboy

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Posted 24 July 2009 - 09:09 AM

No problem.

Thanks for letting me know.
Note: Please do not PM me asking for help, instead please post it in the correct forum requesting for help. Help requests via the PM system will be ignored.

If I'm helping you and I don't reply within 48 hours please feel free to send me a PM.

The help you receive here is always free but if you wish to show your appreciation, you may wish to Posted Image.

#8 extremeboy

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Posted 26 July 2009 - 05:19 PM

Hello.

Are you still there?

If you are please follow the instructions in my previous post.

If you still need help, follow the instructions I have given in my response. If you have since had your problem solved, we would appreciate you letting us know so we can close the topic.

Please reply back telling us so. If you don't reply within 5-7 from the last day I replied initially, the topic will need to be closed.

Thanks for understanding.

With Regards,
Extremeboy
Note: Please do not PM me asking for help, instead please post it in the correct forum requesting for help. Help requests via the PM system will be ignored.

If I'm helping you and I don't reply within 48 hours please feel free to send me a PM.

The help you receive here is always free but if you wish to show your appreciation, you may wish to Posted Image.

#9 extremeboy

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Posted 29 July 2009 - 11:37 AM

Hello.

Due to Lack of feedback, this topic is now Closed

If you need this topic reopened, please Send Me a Message. In your message please include the address of this thread in your request.
This applies only to the original topic starter.

Everyone else please start a new topic in the Hijackthis-Malware Removal forum.

With Regards,
Extremeboy
Note: Please do not PM me asking for help, instead please post it in the correct forum requesting for help. Help requests via the PM system will be ignored.

If I'm helping you and I don't reply within 48 hours please feel free to send me a PM.

The help you receive here is always free but if you wish to show your appreciation, you may wish to Posted Image.




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