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Computer turns itself off


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#1 fieryscot

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Posted 07 July 2009 - 11:39 PM

Hi guys,

Im using windows xp and mcafee security centre.

My computer keeps turning itself off, this usually happens about 5 minutes after I turn the computer on. The whole computer shuts off, but once I restart it, it usually is fine for the rest of the day.

I have cleaned out the inside of the box, just to make sure that dust etc wasn't causing the problem.

I have done all the usual housekeeping duties and run my anitvirus scans.

I also just recently downloaded malwarebytes, to double check for any threats, it found 49 threats, which included trojans, worms and rogue anti spyware.

All threats now seem to be removed from my computer, but, it still keeps turning itself off every day.

Any help would be very much appreciated.

Regards,
Carol

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#2 fieryscot

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Posted 07 July 2009 - 11:58 PM

Here is a copy of malwarebytes scan results:

Malwarebytes' Anti-Malware 1.38
Database version: 2386
Windows 5.1.2600 Service Pack 3

8/07/2009 5:04:07 a.m.
mbam-log-2009-07-08 (05-04-07).txt

Scan type: Full Scan (C:\|D:\|)
Objects scanned: 192240
Time elapsed: 53 minute(s), 7 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 1
Registry Values Infected: 0
Registry Data Items Infected: 23
Folders Infected: 3
Files Infected: 18

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\Stats\{71848431-9c3e-4217-9f76-4772c41e44e5} (Trojan.FakeAlert) -> Quarantined and deleted successfully.

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Security Center\AntiVirusDisableNotify (Disabled.SecurityCenter) -> Bad: (1) Good: (0) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Security Center\FirewallDisableNotify (Disabled.SecurityCenter) -> Bad: (1) Good: (0) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\Tcpip\Parameters\Interfaces\{110fdb62-5b23-49b8-a95f-e6eedd08d880}\DhcpNameServer (Trojan.DNSChanger) -> Data: 213.174.139.72 192.168.1.254 -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\Tcpip\Parameters\Interfaces\{553e1997-8be1-4d85-b058-bfceb7b7c03a}\NameServer (Trojan.DNSChanger) -> Data: 213.174.139.72,192.168.1.254 -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\Tcpip\Parameters\Interfaces\{79651d6d-6aa0-4079-9ce2-f0d241016ee3}\DhcpNameServer (Trojan.DNSChanger) -> Data: 213.174.139.72 192.168.1.254 -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\Tcpip\Parameters\Interfaces\{79651d6d-6aa0-4079-9ce2-f0d241016ee3}\NameServer (Trojan.DNSChanger) -> Data: 213.174.139.72,192.168.1.254 -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\Tcpip\Parameters\Interfaces\{c652d9ed-f96c-4b65-bdb7-6383fc98a4e1}\DhcpNameServer (Trojan.DNSChanger) -> Data: 213.174.139.72 192.168.1.254 -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\Tcpip\Parameters\Interfaces\{dd29f92d-7737-4325-9538-9a6ee1910511}\DhcpNameServer (Trojan.DNSChanger) -> Data: 213.174.139.72 192.168.1.254 -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\Tcpip\Parameters\Interfaces\{fdd5763d-fe61-4d96-9417-02166acb4088}\DhcpNameServer (Trojan.DNSChanger) -> Data: 213.174.139.72 192.168.1.254 -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SYSTEM\ControlSet001\Services\Tcpip\Parameters\Interfaces\{110fdb62-5b23-49b8-a95f-e6eedd08d880}\DhcpNameServer (Trojan.DNSChanger) -> Data: 213.174.139.72 192.168.1.254 -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SYSTEM\ControlSet001\Services\Tcpip\Parameters\Interfaces\{553e1997-8be1-4d85-b058-bfceb7b7c03a}\NameServer (Trojan.DNSChanger) -> Data: 213.174.139.72,192.168.1.254 -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SYSTEM\ControlSet001\Services\Tcpip\Parameters\Interfaces\{79651d6d-6aa0-4079-9ce2-f0d241016ee3}\DhcpNameServer (Trojan.DNSChanger) -> Data: 213.174.139.72 192.168.1.254 -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SYSTEM\ControlSet001\Services\Tcpip\Parameters\Interfaces\{79651d6d-6aa0-4079-9ce2-f0d241016ee3}\NameServer (Trojan.DNSChanger) -> Data: 213.174.139.72,192.168.1.254 -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SYSTEM\ControlSet001\Services\Tcpip\Parameters\Interfaces\{c652d9ed-f96c-4b65-bdb7-6383fc98a4e1}\DhcpNameServer (Trojan.DNSChanger) -> Data: 213.174.139.72 192.168.1.254 -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SYSTEM\ControlSet001\Services\Tcpip\Parameters\Interfaces\{dd29f92d-7737-4325-9538-9a6ee1910511}\DhcpNameServer (Trojan.DNSChanger) -> Data: 213.174.139.72 192.168.1.254 -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SYSTEM\ControlSet001\Services\Tcpip\Parameters\Interfaces\{fdd5763d-fe61-4d96-9417-02166acb4088}\DhcpNameServer (Trojan.DNSChanger) -> Data: 213.174.139.72 192.168.1.254 -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SYSTEM\ControlSet002\Services\Tcpip\Parameters\Interfaces\{110fdb62-5b23-49b8-a95f-e6eedd08d880}\DhcpNameServer (Trojan.DNSChanger) -> Data: 213.174.139.72 192.168.1.254 -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SYSTEM\ControlSet002\Services\Tcpip\Parameters\Interfaces\{553e1997-8be1-4d85-b058-bfceb7b7c03a}\NameServer (Trojan.DNSChanger) -> Data: 213.174.139.72,192.168.1.254 -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SYSTEM\ControlSet002\Services\Tcpip\Parameters\Interfaces\{79651d6d-6aa0-4079-9ce2-f0d241016ee3}\DhcpNameServer (Trojan.DNSChanger) -> Data: 213.174.139.72 192.168.1.254 -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SYSTEM\ControlSet002\Services\Tcpip\Parameters\Interfaces\{79651d6d-6aa0-4079-9ce2-f0d241016ee3}\NameServer (Trojan.DNSChanger) -> Data: 213.174.139.72,192.168.1.254 -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SYSTEM\ControlSet002\Services\Tcpip\Parameters\Interfaces\{c652d9ed-f96c-4b65-bdb7-6383fc98a4e1}\DhcpNameServer (Trojan.DNSChanger) -> Data: 213.174.139.72 192.168.1.254 -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SYSTEM\ControlSet002\Services\Tcpip\Parameters\Interfaces\{dd29f92d-7737-4325-9538-9a6ee1910511}\DhcpNameServer (Trojan.DNSChanger) -> Data: 213.174.139.72 192.168.1.254 -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SYSTEM\ControlSet002\Services\Tcpip\Parameters\Interfaces\{fdd5763d-fe61-4d96-9417-02166acb4088}\DhcpNameServer (Trojan.DNSChanger) -> Data: 213.174.139.72 192.168.1.254 -> Quarantined and deleted successfully.

Folders Infected:
c:\documents and settings\Compaq_Owner\Application Data\ErrorSmart (Rogue.ErrorSmart) -> Quarantined and deleted successfully.
c:\documents and settings\compaq_owner\application data\errorsmart\Log (Rogue.ErrorSmart) -> Quarantined and deleted successfully.
c:\documents and settings\compaq_owner\application data\errorsmart\Registry Backups (Rogue.ErrorSmart) -> Quarantined and deleted successfully.

Files Infected:
c:\system volume information\_restore{d34137c1-f216-4803-bf12-fafe117ce9fa}\RP91\A0123407.exe (Trojan.Downloader) -> Quarantined and deleted successfully.
c:\WINDOWS\system32\wbem\proquota.exe (Trojan.Agent) -> Quarantined and deleted successfully.
c:\documents and settings\compaq_owner\application data\errorsmart\registry backups\2008-08-12_14-34-30.reg (Rogue.ErrorSmart) -> Quarantined and deleted successfully.
c:\documents and settings\compaq_owner\application data\errorsmart\registry backups\2008-08-12_15-17-53.reg (Rogue.ErrorSmart) -> Quarantined and deleted successfully.
c:\documents and settings\compaq_owner\application data\errorsmart\registry backups\2008-08-12_15-18-43.reg (Rogue.ErrorSmart) -> Quarantined and deleted successfully.
c:\documents and settings\compaq_owner\application data\errorsmart\registry backups\2008-08-21_03-32-16.reg (Rogue.ErrorSmart) -> Quarantined and deleted successfully.
c:\documents and settings\compaq_owner\application data\errorsmart\registry backups\2008-08-21_03-32-40.reg (Rogue.ErrorSmart) -> Quarantined and deleted successfully.
c:\documents and settings\compaq_owner\application data\errorsmart\registry backups\2008-08-23_03-32-16.reg (Rogue.ErrorSmart) -> Quarantined and deleted successfully.
c:\documents and settings\compaq_owner\application data\errorsmart\registry backups\2008-08-23_03-32-29.reg (Rogue.ErrorSmart) -> Quarantined and deleted successfully.
c:\documents and settings\compaq_owner\application data\errorsmart\registry backups\2008-08-27_03-33-44.reg (Rogue.ErrorSmart) -> Quarantined and deleted successfully.
c:\documents and settings\compaq_owner\application data\errorsmart\registry backups\2008-08-27_03-33-56.reg (Rogue.ErrorSmart) -> Quarantined and deleted successfully.
c:\documents and settings\compaq_owner\application data\errorsmart\registry backups\2008-09-05_03-31-35.reg (Rogue.ErrorSmart) -> Quarantined and deleted successfully.
c:\documents and settings\compaq_owner\application data\errorsmart\registry backups\2008-09-05_03-31-44.reg (Rogue.ErrorSmart) -> Quarantined and deleted successfully.
c:\documents and settings\compaq_owner\application data\errorsmart\registry backups\2008-09-11_03-31-44.reg (Rogue.ErrorSmart) -> Quarantined and deleted successfully.
c:\documents and settings\compaq_owner\application data\errorsmart\registry backups\2008-09-11_03-31-53.reg (Rogue.ErrorSmart) -> Quarantined and deleted successfully.
C:\WINDOWS\010112010146118114.dat (Worm.KoobFace) -> Quarantined and deleted successfully.
c:\WINDOWS\010112010146115110.dat (Worm.KoobFace) -> Quarantined and deleted successfully.
C:\WINDOWS\ld10.exe (Worm.Koobface) -> Quarantined and deleted successfully.

#3 garmanma

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Posted 09 July 2009 - 09:23 PM

Did you intentionally download the Errorsmart registry tool?
I would recommend uninstalling it, if possible

Update mbam and run a FULL scan
Please post the results

Then run ATF and SAS



ATF
Please download ATF Cleaner by Atribune & save it to your desktop.
  • Double-click ATF-Cleaner.exe to run the program.
  • Under Main "Select Files to Delete" choose: Select All.
  • Click the Empty Selected button.
  • If you use Firefox browser click Firefox at the top and choose: Select All
  • Click the Empty Selected button.
    If you would like to keep your saved passwords, please click No at the prompt.
  • If you use Opera browser click Opera at the top and choose: Select All
  • Click the Empty Selected button.
    If you would like to keep your saved passwords, please click No at the prompt.
  • Click Exit on the Main menu to close the program.
Note: On Vista, "Windows Temp" is disabled. To empty "Windows Temp" ATF-Cleaner must be "Run as an Administrator".

------------------------------------

SAS,may take a long time to scan
Please download and scan with SUPERAntiSpyware Free
  • Double-click SUPERAntiSypware.exe and use the default settings for installation.
  • An icon will be created on your desktop. Double-click that icon to launch the program.
  • If asked to update the program definitions, click "Yes". If not, update the definitions before scanning by selecting "Check for Updates". (If you encounter any problems while downloading the updates, manually download them from here. Double-click on the hyperlink for Download Installer and save SASDEFINITIONS.EXE to your desktop. Then double-click on SASDEFINITIONS.EXE to install the definitions.)
  • In the Main Menu, click the Preferences... button.
  • Click the "General and Startup" tab, and under Start-up Options, make sure "Start SUPERAntiSpyware when Windows starts" box is unchecked.
  • Click the "Scanning Control" tab, and under Scanner Options, make sure the following are checked (leave all others unchecked):
    • Close browsers before scanning.
    • Scan for tracking cookies.
    • Terminate memory threats before quarantining.
  • Click the "Close" button to leave the control center screen and exit the program.
  • Do not run a scan just yet.
Reboot your computer in "Safe Mode" using the F8 method. To do this, restart your computer and after hearing your computer beep once during startup (but before the Windows icon appears) press the F8 key repeatedly. A menu will appear with several options. Use the arrow keys to navigate and select the option to run Windows in "Safe Mode".

Scan with SUPERAntiSpyware as follows:
  • Launch the program and back on the main screen, under "Scan for Harmful Software" click Scan your computer.
  • On the left, make sure you check C:\Fixed Drive.
  • On the right, under "Complete Scan", choose Perform Complete Scan and click "Next".
  • After the scan is complete, a Scan Summary box will appear with potentially harmful items that were detected. Click "OK".
  • Make sure everything has a checkmark next to it and click "Next".
  • A notification will appear that "Quarantine and Removal is Complete". Click "OK" and then click the "Finish" button to return to the main menu.
  • If asked if you want to reboot, click "Yes" and reboot normally.
  • To retrieve the removal information after reboot, launch SUPERAntispyware again.
    • Click Preferences, then click the Statistics/Logs tab.
    • Under Scanner Logs, double-click SUPERAntiSpyware Scan Log.
    • If there are several logs, click the current dated log and press View log. A text file will open in your default text editor.
    • Please copy and paste the Scan Log results in your next reply.
  • Click Close to exit the program.

Mark
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why won't my laptop work?

Having grandkids is God's way of giving you a 2nd chance because you were too busy working your butt off the 1st time around
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#4 fieryscot

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Posted 10 July 2009 - 12:13 AM

Thank you so much for responding.

No, I did not intentionally download the error smart registry tool. It just appeared on my screen while I was surfing and made a nuisance of itself. I can't seem to find it on my computer to uninstall?

I have a feeling something is still lurking on my computer, as it has now become very slow and sluggish.

Ok, I have updated mbam, here is the result. I will go through and run ATF and SAS now and post the results asap.

Malwarebytes' Anti-Malware 1.38
Database version: 2402
Windows 5.1.2600 Service Pack 3

10/07/2009 4:59:37 p.m.
mbam-log-2009-07-10 (16-59-37).txt

Scan type: Full Scan (C:\|D:\|)
Objects scanned: 188221
Time elapsed: 59 minute(s), 37 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 0

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
(No malicious items detected)

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
(No malicious items detected)

#5 fieryscot

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Posted 10 July 2009 - 02:03 AM

Hello again,

I ran SAS in safe mode as you recommended. It only took approx 50 minutes to scan and it reckoned there were no threats found. I rebooted computer and went back into SAS to retrieve the scan log, but, there were no logs there? (box was ticked to keep clean logs)

Do you wish me to re-run SAS in normal mode?

Thanks.

#6 garmanma

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Posted 10 July 2009 - 05:52 PM

SAS was designed for safe mode

Try Dr. Web


Please download Dr.Web CureIt, the free version & save it to your desktop. DO NOT perform a scan yet.

Reboot your computer in "Safe Mode" using the F8 method. To do this, restart your computer and after hearing your computer beep once during startup (but before the Windows icon appears) press the F8 key repeatedly. A menu will appear with several options. Use the arrow keys to navigate and select the option to run Windows in "Safe Mode".

Scan with Dr.Web CureIt as follows:
  • Double-click on launch.exe to open the program and click Start. (There is no need to update if you just downloaded the most current version
  • Read the Virus check by DrWeb scanner prompt and click Ok where asked to Start scan now? Allow the setup.exe to load if asked by any of your security programs.
  • The Express scan will automatically begin.
    (This is a short scan of files currently running in memory, boot sectors, and targeted folders).
  • If prompted to dowload the Full version Free Trial, ignore and click the X to close the window.
  • If an infected object is found, you will be prompted to move anything that cannot be cured. Click Yes to All.
  • When complete, click Select All, then choose Cure > Move incurable.
    (This will move any detected files to the C:\Documents and Settings\userprofile\DoctorWeb\Quarantine folder if they can't be cured)
  • Now put a check next to Complete scan to scan all local disks and removable media.
  • In the top menu, click Settings > Change settings, and UNcheck "Heuristic analysis" under the "Scanning" tab, then click Ok.
  • Back at the main window, click the green arrow "Start Scanning" button on the right under the Dr.Web logo.
  • When the scan is complete, a message will be displayed at the bottom indicating if any viruses were found.
  • Click "Yes to all" if asked to cure or move the file(s) and select "Move incurable".
  • In the top menu, click file and choose save report list.
  • Save the DrWeb.csv report to your desktop.
  • Exit Dr.Web Cureit when done.
  • Important! Reboot your computer because it could be possible that files in use will be moved/deleted during reboot.
  • After reboot, post the contents of the log from Dr.Web in your next reply. (You can use Notepad to open the DrWeb.cvs report)

Mark
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why won't my laptop work?

Having grandkids is God's way of giving you a 2nd chance because you were too busy working your butt off the 1st time around
Do not send me PMs with problems that should be posted in the forums. Keep it in the forums, so everyone benefits
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#7 fieryscot

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Posted 11 July 2009 - 05:02 AM

Hi,

I've scanned with Dr Web and no viruses were found at all.

Is it safe to say that my computer problem is not caused by spyware or viruses?

Maybe the problem is my computer itself, is there another forum that could help me diagnose the cause.

Thank you very much for all your help.

#8 garmanma

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Posted 11 July 2009 - 05:52 PM

Errorsmart registry tool is consider ransomware and is more than likely the culprit slowing things down

Read this
http://www.exterminate-it.com/malpedia/remove-errorsmart

Just remember to Back-Up your registry first before attempting any edits


These steps involves making changes in the registry. Always back up your registry before making any changes. If you are not familiar with working in the registry, then you should NOT attempt to make any changes on your own. Improper changes to the registry could adversely affect your computer and render it inoperable. ERUNT is an excellent FREE tool that allows you to to take a snapshot (backup) of your registry before making changes and restore it when needed.

Edited by garmanma, 11 July 2009 - 05:56 PM.

Mark
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why won't my laptop work?

Having grandkids is God's way of giving you a 2nd chance because you were too busy working your butt off the 1st time around
Do not send me PMs with problems that should be posted in the forums. Keep it in the forums, so everyone benefits
Become a BleepingComputer fan: Facebook and Twitter

#9 fieryscot

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Posted 11 July 2009 - 09:07 PM

Thank you, you have been very helpful.

I will go through all the steps to completely remove errorsmart from my computer.

Hopefully that will do the trick.

#10 fieryscot

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Posted 12 July 2009 - 12:36 AM

Oh dear, I could not find any traces of errorsmart on my computer, MBAM must have successfully removed everything.

Any other suggestions please?

Thanks a lot

#11 garmanma

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Posted 12 July 2009 - 06:44 PM

Please download and run Process Explorer

http://technet.microsoft.com/en-us/sysinte...s/bb896653.aspx

Under file and save as, create a log and post here

copy and paste into a reply
Mark
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why won't my laptop work?

Having grandkids is God's way of giving you a 2nd chance because you were too busy working your butt off the 1st time around
Do not send me PMs with problems that should be posted in the forums. Keep it in the forums, so everyone benefits
Become a BleepingComputer fan: Facebook and Twitter

#12 fieryscot

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Posted 12 July 2009 - 10:25 PM

Here we go - Thank you.

Process PID CPU Description Company Name
System Idle Process 0 98.44
Interrupts n/a Hardware Interrupts
DPCs n/a Deferred Procedure Calls
System 4
smss.exe 456 Windows NT Session Manager Microsoft Corporation
csrss.exe 528 Client Server Runtime Process Microsoft Corporation
winlogon.exe 552 Windows NT Logon Application Microsoft Corporation
services.exe 596 Services and Controller app Microsoft Corporation
svchost.exe 772 Generic Host Process for Win32 Services Microsoft Corporation
msmsgs.exe 3584 Windows Messenger Microsoft Corporation
svchost.exe 828 Generic Host Process for Win32 Services Microsoft Corporation
svchost.exe 892 Generic Host Process for Win32 Services Microsoft Corporation
svchost.exe 940 Generic Host Process for Win32 Services Microsoft Corporation
svchost.exe 1112 Generic Host Process for Win32 Services Microsoft Corporation
spoolsv.exe 1380 Spooler SubSystem App Microsoft Corporation
svchost.exe 1452 Generic Host Process for Win32 Services Microsoft Corporation
McciCMService.exe 1528 mcci+McciCMService Motive Communications, Inc.
mcmscsvc.exe 1568 McAfee Services McAfee, Inc.
McNASvc.exe 1612 McAfee Network Agent McAfee, Inc.
McProxy.exe 1716 McAfee Proxy Service Module McAfee, Inc.
Mcshield.exe 1752 On-Access Scanner service McAfee, Inc.
MpfSrv.exe 1816 McAfee Personal Firewall Service McAfee, Inc.
YahooAUService.exe 336 AutoUpater Service Module Yahoo! Inc.
alg.exe 2952 Application Layer Gateway Service Microsoft Corporation
mcsysmon.exe 3868 McAfee SystemGuards Service McAfee, Inc.
lsass.exe 608 LSA Shell (Export Version) Microsoft Corporation
explorer.exe 1240 Windows Explorer Microsoft Corporation
jusched.exe 1336
hpsysdrv.exe 1344 hpsysdrv Hewlett-Packard Company
AGRSMMSG.exe 1108 SoftModem Messaging Applet Agere Systems
kbd.exe 1052 KBD EXE Hewlett-Packard Company
qttask.exe 1924 Apple Computer, Inc.
ALCXMNTR.EXE 1948 Realtek Audio - Event Monitor Realtek Semiconductor Corp.
mcagent.exe 2096 McAfee Integrated Security Platform McAfee, Inc.
McciTrayApp.exe 2108 mcci+McciTrayApp Motive Communications, Inc.
ctfmon.exe 2144 CTF Loader Microsoft Corporation
Compaq Connections.exe 2216 Hewlett-Packard
procexp.exe 856 1.56 Sysinternals Process Explorer Sysinternals - www.sysinternals.com
Ymsgr_tray.exe 744 Yahoo! Messenger Tray Yahoo! Inc.

#13 garmanma

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Posted 13 July 2009 - 05:56 PM

Nothing out of the ordinary
I believe it would be best if you submit a HJT log


Please read the pinned topic titled "Preparation Guide For Use Before Posting A Hijackthis Log". If you cannot complete a step, then skip it and continue with the next. In Step 6 there are instructions for downloading and running DDS which will create a Pseudo HJT Report as part of its log.

When you have done that, post your log in the HijackThis Logs and Malware Removal forum, NOT here, for assistance by the HJT Team Experts. A member of the Team will walk you through, step by step, on how to clean your computer. If you post your log back in this thread, the response from the HJT Team will be delayed because your post will have to be moved. This means it will fall in line behind any others posted that same day.
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They are very busy there so please be patient and good luck
Mark
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#14 fieryscot

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Posted 13 July 2009 - 08:30 PM

OK will do.

Thanks again for all your help.

#15 Orange Blossom

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Posted 14 July 2009 - 04:52 PM

Hello,

Now that you have posted a log here: http://www.bleepingcomputer.com/forums/t/241373/computer-very-slow-and-sluggish/ you should NOT make further changes to your computer (install/uninstall programs, use special fix tools, delete files, edit the registry, etc) unless advised by a HJT Team member, nor should you ask for help elsewhere. Doing so can result in system changes which may not show in the log you already posted. Further, any modifications you make on your own may cause confusion for the helper assisting you and could complicate the malware removal process which would extend the time it takes to clean your computer.

From this point on the HJT Team should be the only members that you take advice from, until they have verified your log as clean.

Please be patient. It may take a while to get a response because the HJT Team members are EXTREMELY busy working logs posted before yours. They are volunteers who will help you out as soon as possible. Once you have made your post and are waiting, please DO NOT make another reply until it has been responded to by a member of the HJT Team. Generally the staff checks the forum for postings that have 0 replies as this makes it easier for them to identify those who have not been helped. If you post another response there will be 1 reply. A team member, looking for a new log to work may assume another HJT Team member is already assisting you and not open the thread to respond. Please be patient. It may take a while to get a response but your log will be reviewed and answered as soon as possible

To avoid confusion, I am closing this topic. Good luck with your log.

Orange Blossom :thumbsup:
Help us help you. If HelpBot replies, you MUST follow step 1 in its reply so we know you need help.

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