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Malware Is Keeping Me from Anything Symantec


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2 replies to this topic

#1 MsJG

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Posted 07 July 2009 - 08:23 PM

Firstly, your help with this is greatly appreciated!

So, here's my story:

I had Norton 360 installed (hold your remarks please) on PC running Windows XP Pro SP3 and noticed this morning that it had not been able to run automatic updates since yesterday. This is when I discovered my computer, regardless of browser used (IE 8, FireFox 3.5, Safari 4.0) was being blocked from/unable to access any Symantec or Norton site. So I did some searching and reading, found this site and forum, followed what I read and did the following:

- Uninstalled Norton 360 using the Norton Uninstaller.
- Installed/Ran Microsoft Malicious Software Removal Tool - found nothing.
- Installed/Ran Spybot Search & Destroy - found nothing.
- Installed/Ran SUPERAntiSpyware Professional - found 30 cookies & nothing else. (cleaned the cookies)

Rebooted/Restarted in Safe Mode & did the following:

- Installed/Ran ComboFix - saved the log files
- Installed/Ran HijackThis - saved the log files
- Installed/Ran DDS - saved the log files

Soooo, here I am. Still in Safe Mode and still unable to access any Symantec or Norton sites.

I have *not* reinstalled Norton 360.

I have attached the DDS log file.

Again, thanks for any help anyone is able to provide.

MsJG -aka- Julia

Attached Files



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#2 etavares

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Posted 16 July 2009 - 06:12 PM

Hello and welcome to Bleeping Computer

We apologize for the delay in responding to your request for help. Here at Bleeping Computer we get overwhelmed at times, and we are trying our best to keep up. Please note that your topic was not intentionally overlooked. Our mission is to help everyone in need, but sometimes it takes just a little longer to get to every request for help. No one is ignored here.

If you have since resolved the original problem you were having, we would appreciate you letting us know. If not please perform the following steps below so we can have a look at the current condition of your machine.

If you have not done so, include a clear description of the problems you're having, along with any steps you may have performed so far.

Upon completing the steps below another staff member will review and take the steps necessary with you to get your machine back in working order clean and free of malware.

If you have already posted a DDS log, please do so again, as your situation may have changed.
Use the 'Add Reply' and add the new log to this thread.


Thanks and again sorry for the delay.

We need to see some information about what is happening in your machine. Please perform the following scan:
  • Download DDS by sUBs from one of the following links. Save it to your desktop.
  • Double click on the DDS icon, allow it to run.
  • A small box will open, with an explaination about the tool. No input is needed, the scan is running.
  • Notepad will open with the results.
  • Follow the instructions that pop up for posting the results.
  • Close the program window, and delete the program from your desktop.
Please note: You may have to disable any script protection running if the scan fails to run. After downloading the tool, disconnect from the internet and disable all antivirus protection. Run the scan, enable your A/V and reconnect to the internet.

Information on A/V control HERE


If I don't respond within 2 days, please feel free to PM me.
Please don't ask for help via PM. The forums are there for a reason. Please post in the forums so others may benefit as well.

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#3 teacup61

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Posted 22 July 2009 - 09:25 PM

Due to the lack of feedback this Topic is closed.

If you need this topic reopened, please request this by sending the moderating team a PM with the address of the thread. This applies only to the original topic starter.

Everyone else please begin a New Topic
Please make a donation so I can keep helping people just like you.
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You can even use your credit card! Thank you!

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