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13 replies to this topic

#1 andrew_mc_dougall

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Posted 07 July 2009 - 09:32 AM

Sorry to say i also have this problem! Shall i use hijack this to report finding to yourselves?

Thanks for any help you can give,

Andrew.

Edited by garmanma, 07 July 2009 - 01:56 PM.


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#2 boopme

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Posted 07 July 2009 - 02:51 PM

Hello and welcome please run these next as you have spyware. If you have Spybot installed temporarily disable it.
Next run ATF:
Note: On Vista, "Windows Temp" is disabled. To empty "Windows Temp" ATF-Cleaner must be "Run as an Administrator".

Please download ATF Cleaner by Atribune & save it to your desktop.
  • Double-click ATF-Cleaner.exe to run the program.
  • Under Main "Select Files to Delete" choose: Select All.
  • Click the Empty Selected button.
  • If you use Firefox browser click Firefox at the top and choose: Select All
  • Click the Empty Selected button.
    If you would like to keep your saved passwords, please click No at the prompt.
  • If you use Opera browser click Opera at the top and choose: Select All
  • Click the Empty Selected button.
    If you would like to keep your saved passwords, please click No at the prompt.
  • Click Exit on the Main menu to close the program.

Next run MBAM (MalwareBytes):

NOTE: Before saving MBAM please rename it to zztoy.exe....now save it to your desktop.

Please download Malwarebytes Anti-Malware and save it to your desktop.
alternate download link 1
alternate download link 2

MBAM may "make changes to your registry" as part of its disinfection routine. If using other security programs that detect registry changes (ie Spybot's Teatimer), they may interfere or alert you. Temporarily disable such programs or permit them to allow the changes.
  • Make sure you are connected to the Internet.
  • Double-click on mbam-setup.exe to install the application.
  • When the installation begins, follow the prompts and do not make any changes to default settings.
  • When installation has finished, make sure you leave both of these checked:
    • Update Malwarebytes' Anti-Malware
    • Launch Malwarebytes' Anti-Malware
  • Then click Finish.
MBAM will automatically start and you will be asked to update the program before performing a scan.
  • If an update is found, the program will automatically update itself. Press the OK button to close that box and continue.
  • If you encounter any problems while downloading the definition updates, manually download them from here and just double-click on mbam-rules.exe to install.
On the Scanner tab:
  • Make sure the "Perform Quick Scan" option is selected.
  • Then click on the Scan button.
  • If asked to select the drives to scan, leave all the drives selected and click on the Start Scan button.
  • The scan will begin and "Scan in progress" will show at the top. It may take some time to complete so please be patient.
  • When the scan is finished, a message box will say "The scan completed successfully. Click 'Show Results' to display all objects found".
  • Click OK to close the message box and continue with the removal process.
Back at the main Scanner screen:
  • Click on the Show Results button to see a list of any malware that was found.
  • Make sure that everything is checked, and click Remove Selected.
  • When removal is completed, a log report will open in Notepad.
  • The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
  • Copy and paste the contents of that report in your next reply. Be sure to post the complete log to include the top portion which shows MBAM's database version and your operating system.
  • Exit MBAM when done.
Note: If MBAM encounters a file that is difficult to remove, you will be asked to reboot your computer so MBAM can proceed with the disinfection process. If asked to restart the computer, please do so immediately. Failure to reboot normally (not into safe mode) will prevent MBAM from removing all the malware.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#3 andrew_mc_dougall

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Posted 08 July 2009 - 11:39 AM

Well fingers crossed! Thanks for the help ;)

Malwarebytes' Anti-Malware 1.38
Database version: 2393
Windows 5.1.2600 Service Pack 3

7/8/2009 17:26:29
mbam-log-2009-07-08 (17-26-29).txt

Scan type: Quick Scan
Objects scanned: 100097
Time elapsed: 10 minute(s), 31 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 4
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 3
Files Infected: 1

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
HKEY_LOCAL_MACHINE\SOFTWARE\OOO (Rogue.LivePlayer) -> Quarantined and deleted successfully.
HKEY_CURRENT_USER\SOFTWARE\fcn (Rogue.Residue) -> Quarantined and deleted successfully.
HKEY_CURRENT_USER\SOFTWARE\OOO (Malware.Trace) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\Live-Player (Malware.Trace) -> Quarantined and deleted successfully.

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
c:\documents and settings\Andrew\Application Data\FunWebProducts (Adware.MyWay) -> Quarantined and deleted successfully.
c:\documents and settings\Andrew\application data\funwebproducts\Data (Adware.MyWay) -> Quarantined and deleted successfully.
c:\documents and settings\Andrew\application data\funwebproducts\Data\Andrew (Adware.MyWay) -> Quarantined and deleted successfully.

Files Infected:
C:\WINDOWS\system32\inform.dat (Malware.Trace) -> Quarantined and deleted successfully.

#4 boopme

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Posted 08 July 2009 - 02:46 PM

Hi, let's run one more tool please..
Please download and scan with SUPERAntiSpyware Free
  • Double-click SUPERAntiSypware.exe and use the default settings for installation.
  • An icon will be created on your desktop. Double-click that icon to launch the program.
  • If it will not start, go to Start > All Prgrams > SUPERAntiSpyware and click on Alternate Start.
  • If asked to update the program definitions, click "Yes". If not, update the definitions before scanning by selecting "Check for Updates". (If you encounter any problems while downloading the updates, manually download them from here. Double-click on the hyperlink for Download Installer and save SASDEFINITIONS.EXE to your desktop. Then double-click on SASDEFINITIONS.EXE to install the definitions.)
  • In the Main Menu, click the Preferences... button.
  • Click the "General and Startup" tab, and under Start-up Options, make sure "Start SUPERAntiSpyware when Windows starts" box is unchecked.
  • Click the "Scanning Control" tab, and under Scanner Options, make sure the following are checked (leave all others unchecked):
    • Close browsers before scanning.
    • Scan for tracking cookies.
    • Terminate memory threats before quarantining.
  • Click the "Close" button to leave the control center screen and exit the program.
  • Do not run a scan just yet.
Reboot your computer in "Safe Mode" using the F8 method. To do this, restart your computer and after hearing your computer beep once during startup (but before the Windows icon appears) press the F8 key repeatedly. A menu will appear with several options. Use the arrow keys to navigate and select the option to run Windows in "Safe Mode".

Scan with SUPERAntiSpyware as follows:
  • Launch the program and back on the main screen, under "Scan for Harmful Software" click Scan your computer.
  • On the left, make sure you check C:\Fixed Drive.
  • On the right, under "Complete Scan", choose Perform Complete Scan and click "Next".
  • After the scan is complete, a Scan Summary box will appear with potentially harmful items that were detected. Click "OK".
  • Make sure everything has a checkmark next to it and click "Next".
  • A notification will appear that "Quarantine and Removal is Complete". Click "OK" and then click the "Finish" button to return to the main menu.
  • If asked if you want to reboot, click "Yes" and reboot normally.
  • To retrieve the removal information after reboot, launch SUPERAntispyware again.
    • Click Preferences, then click the Statistics/Logs tab.
    • Under Scanner Logs, double-click SUPERAntiSpyware Scan Log.
    • If there are several logs, click the current dated log and press View log. A text file will open in your default text editor.
    • Please copy and paste the Scan Log results in your next reply.
  • Click Close to exit the program.

How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#5 andrew_mc_dougall

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Posted 08 July 2009 - 05:22 PM

I have downloaded SAS and set it up as instructed but when i try to reboot in safe mode it get to a point saying do you want to cancel SPTD.sys and either way (canceled or not) it reboots and wont enter safe mode.

AAARRRRGGGGGHHHHHHH.

Any suggestions other than fetch the hammer and buy a new pc? (Which is rather tempting!)


Andrew.

#6 boopme

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Posted 08 July 2009 - 09:17 PM

:thumbsup: Let's do it this way..

Rerun MBAM like this:

Open MBAM in normal mode and click Update tab, select Check for Updates,when done
click Scanner tab,select Quick scan and scan.
After scan click Remove Selected, Post new scan log and Reboot into normal mode.


Now try SAS in Normal mode. If no joy run Dr.Web. Or run Dr any way. These 2 may need an hour or more each.

Before we start fixing anything you should print out these instructions or copy them to a NotePad file so they will be accessible. Some steps will require you to disconnect from the Internet or use Safe Mode and you will not have access to this page.

Please download Dr.Web CureIt and save it to your desktop. DO NOT perform a scan yet.
alternate download link
Note: The file will be randomly named (i.e. 5mkuvc4z.exe).

Reboot your computer in "Safe Mode" using the F8 method. To do this, restart your computer and after hearing your computer beep once during startup (but before the Windows icon appears) press the F8 key repeatedly. A menu will appear with several options. Use the arrow keys to navigate and select the option to run Windows in "Safe Mode".

Scan with Dr.Web CureIt as follows:
  • Double-click on the randomly named file to open the program and click Start. (There is no need to update if you just downloaded the most current version
  • Read the Virus check by DrWeb scanner prompt and click Ok where asked to Start scan now? Allow the setup.exe to load if asked by any of your security programs.
  • The Express scan will automatically begin.
    (This is a short scan of files currently running in memory, boot sectors, and targeted folders).
  • If prompted to dowload the Full version Free Trial, ignore and click the X to close the window.
  • If an infected object is found, you will be prompted to move anything that cannot be cured. Click Yes to All. (This will move any detected files to the C:\Documents and Settings\userprofile\DoctorWeb\Quarantine folder if they can't be cured)
  • After the Express Scan is finished, put a check next to Complete scan to scan all local disks and removable media.
  • In the top menu, click Settings > Change settings, and uncheck "Heuristic analysis" under the "Scanning" tab, then click Apply, Ok.
  • Back at the main window, click the green arrow "Start Scanning" button on the right under the Dr.Web logo.
  • Please be patient as this scan could take a long time to complete.
  • When the scan has finished, a message will be displayed at the bottom indicating if any viruses were found.
  • Click Select All, then choose Cure > Move incurable.
  • In the top menu, click file and choose save report list.
  • Save the DrWeb.csv report to your desktop.
  • Exit Dr.Web Cureit when done.
  • Important! Reboot your computer because it could be possible that files in use will be moved/deleted during reboot.
  • After reboot, post the contents of the log from Dr.Web in your next reply. (You can use Notepad to open the DrWeb.cvs report)

Post back alll logs,thanks.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#7 andrew_mc_dougall

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Posted 09 July 2009 - 06:48 AM

Ran SAS last night in non safe mode and got the following, now running MBAM and following above instructions. Sorry if jumped gun but trying to give you every detail.

SUPERAntiSpyware Scan Log
http://www.superantispyware.com

Generated 07/09/2009 at 05:02 AM

Application Version : 4.26.1006

Core Rules Database Version : 3976
Trace Rules Database Version: 1916

Scan type : Complete Scan
Total Scan Time : 05:08:26

Memory items scanned : 523
Memory threats detected : 0
Registry items scanned : 7120
Registry threats detected : 57
File items scanned : 68900
File threats detected : 4

Adware.Tracking Cookie
C:\Documents and Settings\Andrew\Cookies\andrew@bs.serving-sys[1].txt
C:\Documents and Settings\Andrew\Cookies\andrew@adviva[2].txt
C:\Documents and Settings\Andrew\Cookies\andrew@atdmt[2].txt
C:\Documents and Settings\Andrew\Cookies\andrew@serving-sys[2].txt

Adware.Zango Toolbar/Hb
HKCR\Interface\{1230CF51-6BC4-4A23-B3F1-C7CF0AFED619}
HKCR\Interface\{1230CF51-6BC4-4A23-B3F1-C7CF0AFED619}\ProxyStubClsid
HKCR\Interface\{1230CF51-6BC4-4A23-B3F1-C7CF0AFED619}\ProxyStubClsid32
HKCR\Interface\{2B81F920-6660-4F76-93BF-B1C67BF5D1A0}
HKCR\Interface\{2B81F920-6660-4F76-93BF-B1C67BF5D1A0}\ProxyStubClsid
HKCR\Interface\{2B81F920-6660-4F76-93BF-B1C67BF5D1A0}\ProxyStubClsid32
HKCR\Interface\{34E29700-0D13-46AA-B9A5-ACE68E21A091}
HKCR\Interface\{34E29700-0D13-46AA-B9A5-ACE68E21A091}\ProxyStubClsid
HKCR\Interface\{34E29700-0D13-46AA-B9A5-ACE68E21A091}\ProxyStubClsid32
HKCR\Interface\{3661AF2D-C27B-499C-9BCF-66C8502A3806}
HKCR\Interface\{3661AF2D-C27B-499C-9BCF-66C8502A3806}\ProxyStubClsid
HKCR\Interface\{3661AF2D-C27B-499C-9BCF-66C8502A3806}\ProxyStubClsid32
HKCR\Interface\{3F0915B8-B238-4C2D-AD1E-60DB1E14D27A}
HKCR\Interface\{3F0915B8-B238-4C2D-AD1E-60DB1E14D27A}\ProxyStubClsid
HKCR\Interface\{3F0915B8-B238-4C2D-AD1E-60DB1E14D27A}\ProxyStubClsid32
HKCR\Interface\{49155DAE-C471-40FA-98EE-B2B3CAD115CE}
HKCR\Interface\{49155DAE-C471-40FA-98EE-B2B3CAD115CE}\ProxyStubClsid
HKCR\Interface\{49155DAE-C471-40FA-98EE-B2B3CAD115CE}\ProxyStubClsid32
HKCR\Interface\{4D783385-0DDA-4188-A529-C97DC3D67CBD}
HKCR\Interface\{4D783385-0DDA-4188-A529-C97DC3D67CBD}\ProxyStubClsid
HKCR\Interface\{4D783385-0DDA-4188-A529-C97DC3D67CBD}\ProxyStubClsid32
HKCR\Interface\{4E8B851B-05B0-4BAF-B24D-D0DFE88DDED3}
HKCR\Interface\{4E8B851B-05B0-4BAF-B24D-D0DFE88DDED3}\ProxyStubClsid
HKCR\Interface\{4E8B851B-05B0-4BAF-B24D-D0DFE88DDED3}\ProxyStubClsid32
HKCR\Interface\{50C3E2B3-4FD7-4CB9-91F9-641A6E6B3689}
HKCR\Interface\{50C3E2B3-4FD7-4CB9-91F9-641A6E6B3689}\ProxyStubClsid
HKCR\Interface\{50C3E2B3-4FD7-4CB9-91F9-641A6E6B3689}\ProxyStubClsid32
HKCR\Interface\{62B0B239-F9AC-4A5B-BFAE-62C7A23F7627}
HKCR\Interface\{62B0B239-F9AC-4A5B-BFAE-62C7A23F7627}\ProxyStubClsid
HKCR\Interface\{62B0B239-F9AC-4A5B-BFAE-62C7A23F7627}\ProxyStubClsid32
HKCR\Interface\{6E10479B-31E8-4A3B-81B1-DDAF39097F19}
HKCR\Interface\{6E10479B-31E8-4A3B-81B1-DDAF39097F19}\ProxyStubClsid
HKCR\Interface\{6E10479B-31E8-4A3B-81B1-DDAF39097F19}\ProxyStubClsid32
HKCR\Interface\{726F0AB9-B842-4AE4-90C7-230E233E6A99}
HKCR\Interface\{726F0AB9-B842-4AE4-90C7-230E233E6A99}\ProxyStubClsid
HKCR\Interface\{726F0AB9-B842-4AE4-90C7-230E233E6A99}\ProxyStubClsid32
HKCR\Interface\{99123AC9-7DDA-4C82-B252-44C2804BF392}
HKCR\Interface\{99123AC9-7DDA-4C82-B252-44C2804BF392}\ProxyStubClsid
HKCR\Interface\{99123AC9-7DDA-4C82-B252-44C2804BF392}\ProxyStubClsid32
HKCR\Interface\{B9CC2B92-5611-453F-8381-8B6F72D9C0B8}
HKCR\Interface\{B9CC2B92-5611-453F-8381-8B6F72D9C0B8}\ProxyStubClsid
HKCR\Interface\{B9CC2B92-5611-453F-8381-8B6F72D9C0B8}\ProxyStubClsid32
HKCR\Interface\{C4543E64-1498-410D-8E72-4744EEA99AB9}
HKCR\Interface\{C4543E64-1498-410D-8E72-4744EEA99AB9}\ProxyStubClsid
HKCR\Interface\{C4543E64-1498-410D-8E72-4744EEA99AB9}\ProxyStubClsid32
HKCR\Interface\{E420A65F-9984-4B8C-9FA9-1ED69D3B0A13}
HKCR\Interface\{E420A65F-9984-4B8C-9FA9-1ED69D3B0A13}\ProxyStubClsid
HKCR\Interface\{E420A65F-9984-4B8C-9FA9-1ED69D3B0A13}\ProxyStubClsid32
HKCR\Interface\{EA58C2EA-BE26-49DD-9B9A-C8E4E5CA7791}
HKCR\Interface\{EA58C2EA-BE26-49DD-9B9A-C8E4E5CA7791}\ProxyStubClsid
HKCR\Interface\{EA58C2EA-BE26-49DD-9B9A-C8E4E5CA7791}\ProxyStubClsid32
HKCR\Interface\{FCA28AC5-C1E1-4D67-A5AE-C44D6C374D9F}
HKCR\Interface\{FCA28AC5-C1E1-4D67-A5AE-C44D6C374D9F}\ProxyStubClsid
HKCR\Interface\{FCA28AC5-C1E1-4D67-A5AE-C44D6C374D9F}\ProxyStubClsid32

Adware.Zango/ShoppingReport
HKCR\Interface\{99CCFB8C-6380-4A14-8FDD-EF3E7E95335D}
HKCR\Interface\{99CCFB8C-6380-4A14-8FDD-EF3E7E95335D}\ProxyStubClsid
HKCR\Interface\{99CCFB8C-6380-4A14-8FDD-EF3E7E95335D}\ProxyStubClsid32

#8 andrew_mc_dougall

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Posted 09 July 2009 - 06:57 AM

MBAM scan results:

Malwarebytes' Anti-Malware 1.38
Database version: 2397
Windows 5.1.2600 Service Pack 3

7/9/2009 12:56:05
mbam-log-2009-07-09 (12-56-05).txt

Scan type: Quick Scan
Objects scanned: 100728
Time elapsed: 7 minute(s), 25 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 0

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
(No malicious items detected)

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
(No malicious items detected)

#9 boopme

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Posted 09 July 2009 - 09:09 AM

Ok this looking better, how is it running..
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#10 andrew_mc_dougall

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Posted 09 July 2009 - 10:25 AM

Running much smoother and quicker now. Have run SAS results below. Going to try Dr.Web in safe if i can.

SUPERAntiSpyware Scan Log
http://www.superantispyware.com

Generated 07/09/2009 at 04:02 PM

Application Version : 4.26.1006

Core Rules Database Version : 3976
Trace Rules Database Version: 1916

Scan type : Complete Scan
Total Scan Time : 03:04:56

Memory items scanned : 556
Memory threats detected : 0
Registry items scanned : 7121
Registry threats detected : 0
File items scanned : 68764
File threats detected : 1

Adware.Tracking Cookie
C:\Documents and Settings\Andrew\Cookies\andrew@atdmt[2].txt

#11 boopme

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Posted 09 July 2009 - 03:40 PM

Ok looking good so let me know how that goes.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#12 andrew_mc_dougall

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Posted 12 July 2009 - 10:43 AM

I cannot get it to enter safe mode at all. it just restarts itself after asking if i want to stop SPTD.sys

Ran both SAS and DR.Web with nothing found.

Still getting the uipopuphidden message at close down as well as a few more now! One is mixer (my audio control) and the other passed so quick i didn't catch it.

#13 boopme

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Posted 12 July 2009 - 12:46 PM

You will need to run HJT/DDS.
Please follow this guide. go and do steps 6 and 7 ,, Preparation Guide For Use Before Using Hijackthis. Then go here HijackThis Logs and Virus/Trojan/Spyware/Malware Removal ,click New Topic,give it a relevant Title and post that complete log.

Let me know if it went OK.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#14 Orange Blossom

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Posted 14 July 2009 - 10:17 PM

Hello,

Now that you have posted a log here: http://www.bleepingcomputer.com/forums/t/241102/uipopuphidden-infection/ you should NOT make further changes to your computer (install/uninstall programs, use special fix tools, delete files, edit the registry, etc) unless advised by a HJT Team member, nor should you ask for help elsewhere. Doing so can result in system changes which may not show in the log you already posted. Further, any modifications you make on your own may cause confusion for the helper assisting you and could complicate the malware removal process which would extend the time it takes to clean your computer.

From this point on the HJT Team should be the only members that you take advice from, until they have verified your log as clean.

Please be patient. It may take a while to get a response because the HJT Team members are EXTREMELY busy working logs posted before yours. They are volunteers who will help you out as soon as possible. Once you have made your post and are waiting, please DO NOT make another reply until it has been responded to by a member of the HJT Team. Generally the staff checks the forum for postings that have 0 replies as this makes it easier for them to identify those who have not been helped. If you post another response there will be 1 reply. A team member, looking for a new log to work may assume another HJT Team member is already assisting you and not open the thread to respond. Please be patient. It may take a while to get a response but your log will be reviewed and answered as soon as possible

To avoid confusion, I am closing this topic. Good luck with your log.

Orange Blossom :thumbsup:
Help us help you. If HelpBot replies, you MUST follow step 1 in its reply so we know you need help.

Orange Blossom

An ounce of prevention is worth a pound of cure

SpywareBlaster, WinPatrol Plus, ESET Smart Security, Malwarebytes' Anti-Malware, NoScript Firefox ext., Norton noscript




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