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undeletable trojans


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#1 dobbinsdad

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Posted 06 July 2009 - 06:53 PM

Hi,
I have several; I think!, uncleanable or removalable Trojans.
I have run Macafee , which cleans and kills most of my issues bar 1 or 2 which keep returning and doing their worst.
I cant run Housecall, because as I begin to run the online scan, the system connection is broken by my machine. I know this beacause I have other machines(not infected) which will allow a full housecall scan and fix.
I cant run any other anti virus package as the machine wont allow it at the mo.
Many of my programmes are now running with issues such as not allowing Adobe to open, where a link is needed.
I have run Hijackthis and have a report to upload, but I dont know how to do that or where to upload it to.
Any help you guys in cyberland can offer a struggling number cruncher would be a great help and I promises not to squash any more spiders if that helps!
Dobbinsdad

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#2 Budapest

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Posted 06 July 2009 - 06:57 PM

Before we start fixing anything you should print out these instructions or copy them to a NotePad file so they will be accessible. Some steps will require you to disconnect from the Internet or use Safe Mode and you will not have access to this page.

Please download Dr.Web CureIt and save it to your desktop. DO NOT perform a scan yet.
alternate download link
Note: The file will be randomly named (i.e. 5mkuvc4z.exe).

Reboot your computer in "Safe Mode" using the F8 method. To do this, restart your computer and after hearing your computer beep once during startup (but before the Windows icon appears) press the F8 key repeatedly. A menu will appear with several options. Use the arrow keys to navigate and select the option to run Windows in "Safe Mode".

Scan with Dr.Web CureIt as follows:
  • Double-click on the randomly named file to open the program and click Start. (There is no need to update if you just downloaded the most current version
  • Read the Virus check by DrWeb scanner prompt and click Ok where asked to Start scan now? Allow the setup.exe to load if asked by any of your security programs.
  • The Express scan will automatically begin.
    (This is a short scan of files currently running in memory, boot sectors, and targeted folders).
  • If prompted to dowload the Full version Free Trial, ignore and click the X to close the window.
  • If an infected object is found, you will be prompted to move anything that cannot be cured. Click Yes to All. (This will move any detected files to the C:\Documents and Settings\userprofile\DoctorWeb\Quarantine folder if they can't be cured)
  • After the Express Scan is finished, put a check next to Complete scan to scan all local disks and removable media.
  • In the top menu, click Settings > Change settings, and uncheck "Heuristic analysis" under the "Scanning" tab, then click Apply, Ok.
  • Back at the main window, click the green arrow "Start Scanning" button on the right under the Dr.Web logo.
  • Please be patient as this scan could take a long time to complete.
  • When the scan has finished, a message will be displayed at the bottom indicating if any viruses were found.
  • Click Select All, then choose Cure > Move incurable.
  • In the top menu, click file and choose save report list.
  • Save the DrWeb.csv report to your desktop.
  • Exit Dr.Web Cureit when done.
  • Important! Reboot your computer because it could be possible that files in use will be moved/deleted during reboot.
  • After reboot, post the contents of the log from Dr.Web in your next reply. (You can use Notepad to open the DrWeb.cvs report)

The power of accurate observation is commonly called cynicism by those who haven't got it.

—George Bernard Shaw

#3 dobbinsdad

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Posted 07 July 2009 - 05:18 PM

Hi,
I have ,I hope, successfully completed your task list!

Here is the DrWeb report list.

msimg32.dll;C:\Program Files\Windows Live\Messenger;Adware.MyWebSearch.6;Moved.;
riched20.dll;C:\Program Files\Windows Live\Messenger;Adware.MyWebSearch.8;Moved.;
pskill.exe;C:\WINDOWS\system32;Tool.Prockill;Moved.;
Setup.exe\data001;E:\Setup.exe;Adware.Zango;;
Setup.exe;E:\;Container contains infected objects;Moved.;
npclntax_HotbarSA.dll;E:\Vinces stuff\Program Files\Mozilla Firefox\plugins;Adware.Zango.83;Moved.;
riched20.dll;E:\Vinces stuff\Program Files\MSN Messenger;Adware.MyWebSearch.8;Moved.;
F3DTACTL.DLL;E:\Vinces stuff\Program Files\MyWebSearch\bar\1.bin;Adware.MyWebSearch.3;Moved.;
F3HISTSW.DLL;E:\Vinces stuff\Program Files\MyWebSearch\bar\1.bin;Adware.MyWebSearch.4;Moved.;
F3HTMLMU.DLL;E:\Vinces stuff\Program Files\MyWebSearch\bar\1.bin;Adware.MyWebSearch.5;Moved.;
F3HTTPCT.DLL;E:\Vinces stuff\Program Files\MyWebSearch\bar\1.bin;Adware.MWS.78;Moved.;
F3PSSAVR.SCR;E:\Vinces stuff\Program Files\MyWebSearch\bar\1.bin;Adware.MyWebSearch.7;Moved.;
F3RESTUB.DLL;E:\Vinces stuff\Program Files\MyWebSearch\bar\1.bin;Adware.MyWebSearch.8;Moved.;
F3SCHMON.EXE;E:\Vinces stuff\Program Files\MyWebSearch\bar\1.bin;Adware.MyWebSearch.9;Moved.;
F3SCRCTR.DLL;E:\Vinces stuff\Program Files\MyWebSearch\bar\1.bin;Adware.MyWebSearch.10;Moved.;
F3WPHOOK.DLL;E:\Vinces stuff\Program Files\MyWebSearch\bar\1.bin;Adware.Msearch;Moved.;
M3HTML.DLL;E:\Vinces stuff\Program Files\MyWebSearch\bar\1.bin;Adware.MyWebSearch.11;Moved.;
M3IDLE.DLL;E:\Vinces stuff\Program Files\MyWebSearch\bar\1.bin;Adware.MWS;Moved.;
M3MSG.DLL;E:\Vinces stuff\Program Files\MyWebSearch\bar\1.bin;Adware.MyWebSearch.12;Moved.;
M3OUTLCN.DLL;E:\Vinces stuff\Program Files\MyWebSearch\bar\1.bin;Adware.MWS.76;Moved.;
M3PLUGIN.DLL;E:\Vinces stuff\Program Files\MyWebSearch\bar\1.bin;Adware.MyWebSearch.13;Moved.;
M3SKIN.DLL;E:\Vinces stuff\Program Files\MyWebSearch\bar\1.bin;Adware.MyWebSearch.14;Moved.;
M3SLSRCH.EXE;E:\Vinces stuff\Program Files\MyWebSearch\bar\1.bin;Adware.MyWebSearch.15;Moved.;
M3SRCHMN.EXE;E:\Vinces stuff\Program Files\MyWebSearch\bar\1.bin;Adware.Websearch.6;Moved.;
MWSBAR.DLL;E:\Vinces stuff\Program Files\MyWebSearch\bar\1.bin;Adware.MWS.72;Moved.;
MWSOEMON.EXE;E:\Vinces stuff\Program Files\MyWebSearch\bar\1.bin;Adware.Websearch.7;Moved.;
MWSOESTB.DLL;E:\Vinces stuff\Program Files\MyWebSearch\bar\1.bin;Adware.MWS.74;Moved.;
MWSSVC.EXE;E:\Vinces stuff\Program Files\MyWebSearch\bar\1.bin;Adware.Websearch.8;Moved.;
MWSSRCAS.DLL;E:\Vinces stuff\Program Files\MyWebSearch\SrchAstt\1.bin;Adware.Websearch.13;Moved.;
USupport.dll;E:\Vinces stuff\Program Files\Online Services\Internet From BT\X86;Trojan.KillDisk.303;Deleted.;
SmrtShpr.dll;E:\Vinces stuff\Program Files\SmartShopper\Bin\2.5.0;Adware.Shopper.25;Moved.;

Ok, having done this, what should I do now?
Many thanks,
Dobbinsdad

#4 Budapest

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Posted 07 July 2009 - 05:23 PM

Please download Malwarebytes Anti-Malware and save it to your desktop.
alternate download link 1
alternate download link 2

MBAM may "make changes to your registry" as part of its disinfection routine. If using other security programs that detect registry changes (ie Spybot's Teatimer), they may interfere or alert you. Temporarily disable such programs or permit them to allow the changes.
  • Make sure you are connected to the Internet.
  • Double-click on mbam-setup.exe to install the application.
  • When the installation begins, follow the prompts and do not make any changes to default settings.
  • When installation has finished, make sure you leave both of these checked:
    • Update Malwarebytes' Anti-Malware
    • Launch Malwarebytes' Anti-Malware
  • Then click Finish.
MBAM will automatically start and you will be asked to update the program before performing a scan.
  • If an update is found, the program will automatically update itself. Press the OK button to close that box and continue.
  • If you encounter any problems while downloading the definition updates, manually download them from here and just double-click on mbam-rules.exe to install.
On the Scanner tab:
  • Make sure the "Perform Quick Scan" option is selected.
  • Then click on the Scan button.
  • If asked to select the drives to scan, leave all the drives selected and click on the Start Scan button.
  • The scan will begin and "Scan in progress" will show at the top. It may take some time to complete so please be patient.
  • When the scan is finished, a message box will say "The scan completed successfully. Click 'Show Results' to display all objects found".
  • Click OK to close the message box and continue with the removal process.
Back at the main Scanner screen:
  • Click on the Show Results button to see a list of any malware that was found.
  • Make sure that everything is checked, and click Remove Selected.
  • When removal is completed, a log report will open in Notepad.
  • The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
  • Copy and paste the contents of that report in your next reply. Be sure to post the complete log to include the top portion which shows MBAM's database version and your operating system.
  • Exit MBAM when done.
Note: If MBAM encounters a file that is difficult to remove, you will be asked to reboot your computer so MBAM can proceed with the disinfection process. If asked to restart the computer, please do so immediately. Failure to reboot normally (not into safe mode) will prevent MBAM from removing all the malware.
The power of accurate observation is commonly called cynicism by those who haven't got it.

—George Bernard Shaw

#5 dobbinsdad

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Posted 08 July 2009 - 03:20 AM

Hi,
Thanks for your reply.
Unfortunately, although I can download the .exe file ok and apparently open it, it wont install!

Any ideas?
Dobbinsdad

#6 dobbinsdad

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Posted 08 July 2009 - 03:23 AM

Hi,
Senoir moment!
I have run the file from source and it has now installed!
Telepathy is wonderful isnt it!
Dobbinsdad

#7 dobbinsdad

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Posted 08 July 2009 - 04:31 AM

Hi,
I have now completed the scan with MBAM.

Here is the log report.

Malwarebytes' Anti-Malware 1.38
Database version: 2390
Windows 5.1.2600 Service Pack 2

08/07/2009 10:26:38
mbam-log-2009-07-08 (10-26-38).txt

Scan type: Quick Scan
Objects scanned: 106473
Time elapsed: 34 minute(s), 54 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 21
Registry Values Infected: 0
Registry Data Items Infected: 3
Folders Infected: 0
Files Infected: 4

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
HKEY_CLASSES_ROOT\wininetapp.wininet.1 (Trojan.BHO) -> Quarantined and deleted successfully.
HKEY_CLASSES_ROOT\Interface\{2e9937fc-cf2f-4f56-af54-5a6a3dd375cc} (Adware.MyWebSearch) -> Quarantined and deleted successfully.
HKEY_CLASSES_ROOT\Interface\{741de825-a6f0-4497-9aa6-8023cf9b0fff} (Adware.MyWebSearch) -> Quarantined and deleted successfully.
HKEY_CLASSES_ROOT\Interface\{cf54be1c-9359-4395-8533-1657cf209cfe} (Adware.MyWebSearch) -> Quarantined and deleted successfully.
HKEY_CLASSES_ROOT\CLSID\{147a976f-eee1-4377-8ea7-4716e4cdd239} (Adware.MyWebSearch) -> Quarantined and deleted successfully.
HKEY_CLASSES_ROOT\Typelib\{b360243e-09e8-402f-8721-00b6798089ad} (Trojan.FakeAlert) -> Quarantined and deleted successfully.
HKEY_CLASSES_ROOT\Typelib\{d518921a-4a03-425e-9873-b9a71756821e} (Adware.MyWebSearch) -> Quarantined and deleted successfully.
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\Stats\{39fc2065-c9c7-49cd-8942-44cc2dedc844} (Trojan.BHO) -> Quarantined and deleted successfully.
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Internet Explorer\SearchScopes\{56256a51-b582-467e-b8d4-7786eda79ae0} (Trojan.Vundo) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Internet Explorer\SearchScopes\{56256a51-b582-467e-b8d4-7786eda79ae0} (Trojan.Vundo) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Code Store Database\Distribution Units\{1d4db7d2-6ec9-47a3-bd87-1e41684e07bb} (Adware.MyWebSearch) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Internet Explorer\Low Rights\ElevationPolicy\{59c7fc09-1c83-4648-b3e6-003d2bbc7481} (Adware.MyWebSearch) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Internet Explorer\Low Rights\ElevationPolicy\{68af847f-6e91-45dd-9b68-d6a12c30e5d7} (Adware.MyWebSearch) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Internet Explorer\Low Rights\ElevationPolicy\{9170b96c-28d4-4626-8358-27e6caeef907} (Adware.MyWebSearch) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Internet Explorer\Low Rights\ElevationPolicy\{d1a71fa0-ff48-48dd-9b6d-7a13a3e42127} (Adware.MyWebSearch) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Internet Explorer\Low Rights\ElevationPolicy\{ddb1968e-ead6-40fd-8dae-ff14757f60c7} (Adware.MyWebSearch) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Internet Explorer\Low Rights\ElevationPolicy\{f138d901-86f0-4383-99b6-9cdd406036da} (Adware.MyWebSearch) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Winlogon\Notify\arm65reg (Trojan.Agent) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Internet Explorer\Low Rights\RunDll32Policy\f3ScrCtr.dll (Adware.MyWay) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Multimedia\WMPlayer\Schemes\f3pss (Adware.MyWebSearch) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\UAC (Rootkit.Trace) -> Quarantined and deleted successfully.

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Security Center\AntiVirusDisableNotify (Disabled.SecurityCenter) -> Bad: (1) Good: (0) -> Quarantined and deleted successfully.
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Security Center\FirewallDisableNotify (Disabled.SecurityCenter) -> Bad: (1) Good: (0) -> Quarantined and deleted successfully.
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Security Center\UpdatesDisableNotify (Disabled.SecurityCenter) -> Bad: (1) Good: (0) -> Quarantined and deleted successfully.

Folders Infected:
(No malicious items detected)

Files Infected:
c:\WINDOWS\system32\reboot.exe (Trojan.Downloader) -> Quarantined and deleted successfully.
c:\WINDOWS\system32\UACtvduhrswrbnqbyf.dll (Trojan.TDSS) -> Quarantined and deleted successfully.
c:\windows\system32\UACwjnrdfpcojppmpw.dll (Trojan.TDSS) -> Quarantined and deleted successfully.
C:\WINDOWS\system32\uacinit.dll (Trojan.Agent) -> Quarantined and deleted successfully.

Hopefully this is now starting to look better!
Hope to hear from you soon.
Regards

Dobbinsdad

#8 Budapest

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Posted 08 July 2009 - 04:15 PM

Please download RootRepeal Rootkit Detector and save it to your Desktop.

* Close all programs and temporarily disable your anti-virus, Firewall and any anti-malware real-time protection before performing a scan.
* Click this link to see a list of such programs and how to disable them.
* Create a new folder on your hard drive called RootRepeal (C:\RootRepeal) and extract (unzip) RootRepeal.zip. (click here if you're not sure how to do this. Vista users refer to this link.)
* Open the folder and double-click on RootRepeal.exe to launch it. If using Vista, right-click and Run as Administrator...
* Click on the Files tab, then click the Scan button.
* In the Select Drives, dialog Please select drives to scan: select all drives showing, then click OK.
* When the scan has completed, a list of files will be generated in the RootRepeal window.
* Click on the Save Report button and save it as rootrepeal.txt to your desktop or the same location where you ran the tool from.
* Open rootrepeal.txt in Notepad and copy/paste its contents in your next reply.
* Exit RootRepeal and be sure to re-enable your anti-virus, Firewall and any other security programs you had disabled.

Note: If RootRepeal cannot complete a scan and results in a crash report, try repeating the scan in "Safe Mode".
The power of accurate observation is commonly called cynicism by those who haven't got it.

—George Bernard Shaw




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