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nt authority system shutdown virus


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#1 NYCGOONER

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Posted 06 July 2009 - 06:50 PM

Ok, I've been getting the pop up only on start up:
{This system is shutting down. Please save all work in progress and log off. Any unsaved changes will be lost. This shutdown was initiated by NT AUTHORITY\SYSTEM...Time before shutdown : 00:00:60...Message windows must now restart because the DCOM Server Process Launcher service terminated unexpectedly.}

I searched online and realized that could run "shutdown -a" to stop this. However the trouble doesn't stop here because my internet gets disconnected sometimes and my audio is gone. If I reinstall the IDT HD audio CODEC audio works but the problem starts again if my netbook is restarted. I scanned with malwarebytes but found nothing I have a lot of information on this netbook and cant wipe the system. PLEASE HELP!!!!!

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#2 Blade

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Posted 06 July 2009 - 07:37 PM

Hello NYCGOONER and :thumbsup: to BleepingComputer.

This may or may not be a malware issue. Since you've posted in the Am I Infected forum, we will first try to eliminate malware as a possible cause.

***************************************************

Before we begin, let me say this. Your system, for whatever reason, appears to be rather seriously damaged. A critical Windows system process is failing; this is what is causing the popup you mention.

I strongly suggest you immediately begin backing up all your important data. Depending on what we find, a reformat may be your only option assuming you would like your computer to be more than just a decoration.

***************************************************

Alright, let's see if we can turn up anything. If you are unable to download any of the programs directed, you may download them to another machine and transfer them to your malfunctioning machine via CD or flash drive.

Please download ATF Cleaner by Atribune & save it to your desktop.
  • Double-click ATF-Cleaner.exe to run the program.
  • Under Main "Select Files to Delete" choose: Select All.
  • Click the Empty Selected button.
  • If you use Firefox browser click Firefox at the top and choose: Select All
  • Click the Empty Selected button.
    If you would like to keep your saved passwords, please click No at the prompt.
  • If you use Opera browser click Opera at the top and choose: Select All
  • Click the Empty Selected button.
    If you would like to keep your saved passwords, please click No at the prompt.
  • Click Exit on the Main menu to close the program.
Note: On Vista, "Windows Temp" is disabled. To empty "Windows Temp" ATF-Cleaner must be "Run as an Administrator".

***************************************************

Please download and scan with SUPERAntiSpyware Free
  • Double-click SUPERAntiSypware.exe and use the default settings for installation.
  • An icon will be created on your desktop. Double-click that icon to launch the program.
  • If it will not start, go to Start > All Prgrams > SUPERAntiSpyware and click on Alternate Start.
  • If asked to update the program definitions, click "Yes". If not, update the definitions before scanning by selecting "Check for Updates". (If you encounter any problems while downloading the updates, manually download them from here. Double-click on the hyperlink for Download Installer and save SASDEFINITIONS.EXE to your desktop. Then double-click on SASDEFINITIONS.EXE to install the definitions.)
  • In the Main Menu, click the Preferences... button.
  • Click the "General and Startup" tab, and under Start-up Options, make sure "Start SUPERAntiSpyware when Windows starts" box is unchecked.
  • Click the "Scanning Control" tab, and under Scanner Options, make sure the following are checked (uncheck all others):
    • Close browsers before scanning.
    • Scan for tracking cookies.
    • Terminate memory threats before quarantining.
  • Click the "Close" button to leave the control center screen and exit the program.
  • Do not run a scan just yet.
Reboot your computer in "Safe Mode" using the F8 method. To do this, restart your computer and after hearing your computer beep once during startup (but before the Windows icon appears) press the F8 key repeatedly. A menu will appear with several options. Use the arrow keys to navigate and select the option to run Windows in "Safe Mode".

Scan with SUPERAntiSpyware as follows:
  • Launch the program and back on the main screen, under "Scan for Harmful Software" click Scan your computer.
  • On the left, make sure you check C:\Fixed Drive.
  • On the right, under "Complete Scan", choose Perform Complete Scan and click "Next".
  • After the scan is complete, a Scan Summary box will appear with potentially harmful items that were detected. Click "OK".
  • Make sure everything has a checkmark next to it and click "Next".
  • A notification will appear that "Quarantine and Removal is Complete". Click "OK" and then click the "Finish" button to return to the main menu.
  • If asked if you want to reboot, click "Yes" and reboot normally.
  • To retrieve the removal information after reboot, launch SUPERAntispyware again.
    • Click Preferences, then click the Statistics/Logs tab.
    • Under Scanner Logs, double-click SUPERAntiSpyware Scan Log.
    • If there are several logs, click the current dated log and press View log. A text file will open in your default text editor.
    • Please copy and paste the Scan Log results in your next reply.
  • Click Close to exit the program.
~Blade

In your next reply, please include the following:
SUPERAntiSpyware log

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#3 NYCGOONER

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Posted 07 July 2009 - 07:33 AM

I'm sorry for the late reply. Came home late from the gym and I didn't expect the scan to be more than an hour.
I did everything you asked but i still see the same pop up on start up.


SUPERAntiSpyware Scan Log
http://www.superantispyware.com

Generated 07/07/2009 at 02:03 AM

Application Version : 4.26.1006

Core Rules Database Version : 3975
Trace Rules Database Version: 1915

Scan type : Complete Scan
Total Scan Time : 03:41:21

Memory items scanned : 238
Memory threats detected : 0
Registry items scanned : 5590
Registry threats detected : 0
File items scanned : 56660
File threats detected : 1

Trojan.Unclassified
C:\WINDOWS\SYSTEM32\MPFSERVICEFAILURECOUNT.TXT

#4 Blade

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Posted 07 July 2009 - 11:47 AM

Sorry about the long scan time, I should have warned you.


I realize you said you ran a scan with Malwarebytes that came up clean. But just to cover all the bases here, please update Malwarebytes and then run a Full Scan in Normal Mode. Post back the log from the scan.

~Blade

In your next reply, please include the following:
Malwarebytes log

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#5 NYCGOONER

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Posted 07 July 2009 - 12:54 PM

Malwarebytes' Anti-Malware 1.38
Database version: 2387
Windows 5.1.2600 Service Pack 3

7/7/2009 1:51:29 PM
mbam-log-2009-07-07 (13-51-29).txt

Scan type: Full Scan (C:\|)
Objects scanned: 162442
Time elapsed: 42 minute(s), 45 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 0

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
(No malicious items detected)

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
(No malicious items detected)

#6 Blade

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Posted 07 July 2009 - 01:17 PM

Let's run the Windows System File Checker utility

You will need your XP CD handy.

Open Windows Task Manager....by pressing CTRL+SHIFT+ESC

Then click File.. then New Task(Run)

In the box that opens type sfc /scannow ......There is a space between c and /

Click OK
Let it run and insert the XP CD when asked.
[/quote]

Let me know what happens, and how your computer behaves after running the utility.

~Blade

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#7 NYCGOONER

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Posted 07 July 2009 - 01:24 PM

Is there any other way I could do this using a flash drive because this is a netbook and it has no optical drive.

#8 Blade

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Posted 07 July 2009 - 05:21 PM

Alright. . . we can work around that. Before we get started with that though:
  • Do you have a Windows XP CD available?
  • Do you have access to a machine that does have an optical drive?
  • If you do have a Windows XP CD available, which (if any) Service Packs are included on the disk?

Edited by Blade Zephon, 07 July 2009 - 05:22 PM.

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#9 NYCGOONER

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Posted 07 July 2009 - 05:29 PM

I only have the operating system cd for Windows XP Home Edition SP3 and the application and driver recovery dvd that
HP included with the netbook (I don't know if this will do the job).Yes I do have another laptop with an optical drive.

#10 NYCGOONER

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Posted 07 July 2009 - 08:44 PM

I also did what you asked in post #6 and nothing happened after it checked the system.

#11 Blade

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Posted 08 July 2009 - 04:08 AM

Alright. . . if SFC didn't ask you for the disk then it didn't find any problems, and thus Posts 7-9 are moot. It's looking like this isn't a malware issue. I would create a new thread in the Windows XP forum and explain your issues there. It may be helpful to put a link to this thread in your new thread. Someone there may have a better idea as to what's going on with your system.

Sorry I couldn't help more

~Blade

Edited by Blade Zephon, 08 July 2009 - 04:09 AM.

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#12 NYCGOONER

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Posted 08 July 2009 - 08:29 AM

Ok, thanks for your help and time :-).




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