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Cool Web Search :(

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1 reply to this topic

#1 dannyc


  • Members
  • 1 posts
  • Local time:01:21 AM

Posted 07 July 2005 - 11:07 AM

I've been trying to get Cool Web Search of this XP home PC for hours now. Evertime I think I get it strait it pop up again. I installed Norton AV 2005 and got all the updates. When the problem appears norton finds a file or 2 and deletes it. When I reboot it is there is a file there again with a different name (Hkey- Local Machine-Software-Microsoft-Windows-Current Version-Run). Here is the HijackThis log file:

Logfile of HijackThis v1.99.1
Scan saved at 11:51:31 AM, on 7/7/2005
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)

Running processes:
C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
C:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe
C:\Program Files\Common Files\Symantec Shared\SPBBC\SPBBCSvc.exe
C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
C:\Program Files\Norton AntiVirus\navapsvc.exe
C:\Program Files\Norton AntiVirus\IWP\NPFMntor.exe
C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe
C:\Program Files\Creative\SBAudigy2\DVDAudio\CTDVDDet.EXE
C:\Program Files\ATI Technologies\ATI Control Panel\atiptaxx.exe
C:\Program Files\Common Files\Symantec Shared\ccApp.exe
C:\Program Files\MSN Messenger\MsnMsgr.Exe
C:\Program Files\Common Files\DataViz\DvzIncMsgr.exe
C:\Program Files\palmOne\HOTSYNC.EXE
C:\Documents and Settings\bgray\My Documents\HijackThis\hijackthis\HijackThis.exe
C:\Program Files\Messenger\msmsgs.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://education.dellnet.com/
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = res://C:\WINDOWS\kohuc.dll/sp.html#14044
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = res://C:\WINDOWS\kohuc.dll/sp.html#14044
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = about:blank
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = res://C:\WINDOWS\kohuc.dll/sp.html#14044
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Bar = res://C:\WINDOWS\kohuc.dll/sp.html#14044
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = res://C:\WINDOWS\kohuc.dll/sp.html#14044
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant = res://C:\WINDOWS\kohuc.dll/sp.html#14044
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,CustomizeSearch =
R1 - HKCU\Software\Microsoft\Internet Connection Wizard,ShellNext = http://education.dellnet.com/
R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride = http://localhost
R3 - Default URLSearchHook is missing
O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 6.0\Reader\ActiveX\AcroIEHelper.dll
O2 - BHO: Class - {5F05AC39-D050-1263-DF9B-6E0DA39540F9} - C:\WINDOWS\system32\javanz32.dll
O2 - BHO: NAV Helper - {BDF3E430-B101-42AD-A544-FADC6B084872} - C:\Program Files\Norton AntiVirus\NavShExt.dll
O2 - BHO: Class - {FBC707C2-6736-7AF8-767A-4C9312FD504B} - C:\WINDOWS\system32\mfcxn32.dll
O3 - Toolbar: Norton AntiVirus - {42CDD1BF-3FFB-4238-8AD1-7859DF00B1D6} - C:\Program Files\Norton AntiVirus\NavShExt.dll
O4 - HKLM\..\Run: [MCUpdateExe] C:\PROGRA~1\mcafee.com\agent\McUpdate.exe
O4 - HKLM\..\Run: [MCAgentExe] c:\PROGRA~1\mcafee.com\agent\mcagent.exe
O4 - HKLM\..\Run: [CTHelper] CTHELPER.EXE
O4 - HKLM\..\Run: [CTDVDDet] C:\Program Files\Creative\SBAudigy2\DVDAudio\CTDVDDet.EXE
O4 - HKLM\..\Run: [ATIPTA] C:\Program Files\ATI Technologies\ATI Control Panel\atiptaxx.exe
O4 - HKLM\..\Run: [AsioReg] REGSVR32.EXE /S CTASIO.DLL
O4 - HKLM\..\Run: [MPFExe] C:\PROGRA~1\McAfee.com\PERSON~1\MpfTray.exe
O4 - HKLM\..\Run: [ccApp] "C:\Program Files\Common Files\Symantec Shared\ccApp.exe"
O4 - HKLM\..\Run: [Symantec NetDriver Monitor] C:\PROGRA~1\SYMNET~1\SNDMon.exe /Consumer
O4 - HKLM\..\RunOnce: [mfcov32.exe] C:\WINDOWS\mfcov32.exe
O4 - HKLM\..\RunOnce: [wined.exe] C:\WINDOWS\system32\wined.exe
O4 - HKLM\..\RunOnce: [crnv.exe] C:\WINDOWS\crnv.exe
O4 - HKLM\..\RunOnce: [apiln32.exe] C:\WINDOWS\apiln32.exe
O4 - HKLM\..\RunOnce: [mfcag32.exe] C:\WINDOWS\mfcag32.exe
O4 - HKLM\..\RunOnce: [addun.exe] C:\WINDOWS\addun.exe
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O4 - HKCU\..\Run: [MsnMsgr] "C:\Program Files\MSN Messenger\MsnMsgr.Exe" /background
O4 - Startup: HotSync Manager.lnk = C:\Program Files\palmOne\HOTSYNC.EXE
O4 - Global Startup: DataViz Inc Messenger.lnk = C:\Program Files\Common Files\DataViz\DvzIncMsgr.exe
O4 - Global Startup: Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office10\OSA.EXE
O8 - Extra context menu item: &AOL Toolbar search - res://C:\Program Files\AOL Toolbar\toolbar.dll/SEARCH.HTML
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\Office10\EXCEL.EXE/3000
O9 - Extra button: Real.com - {CD67F990-D8E9-11d2-98FE-00C0F0318AFE} - C:\WINDOWS\System32\Shdocvw.dll
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O12 - Plugin for .avi: C:\Program Files\Internet Explorer\PLUGINS\npqtplugin.dll
O16 - DPF: {01A88BB1-1174-41EC-ACCB-963509EAE56B} (SysProWmi Class) - http://support.dell.com/systemprofiler/SysPro.CAB
O16 - DPF: {0C568603-D79D-11D2-87A7-00C04FF158BB} (BrowseFolderPopup Class) - http://download.mcafee.com/molbin/Shared/MGBrwFld.cab
O16 - DPF: {4A3CF76B-EC7A-405D-A67D-8DC6B52AB35B} (QDiagAOLCCUpdateObj Class) - http://aolcc.aol.com/computercheckup/qdiagcc.cab
O16 - DPF: {4E888414-DB8F-11D1-9CD9-00C04F98436A} (Microsoft.WinRep) - https://webresponse.one.microsoft.com/oas/ActiveX/winrep.cab
O16 - DPF: {4ED9DDF0-7479-4BBE-9335-5A1EDB1D8A21} (McAfee.com Operating System Class) - http://bin.mcafee.com/molbin/shared/mcinsc...76/mcinsctl.cab
O16 - DPF: {A7E092C3-692A-11D0-A7E5-08002B322F3B} (WebResponseAttachments Control) - https://webresponse.one.microsoft.com/oas/A...eX/FileXfer.cab
O16 - DPF: {BCC0FF27-31D9-4614-A68E-C18E1ADA4389} (DwnldGroupMgr Class) - http://download.mcafee.com/molbin/shared/m...,19/mcgdmgr.cab
O16 - DPF: {EB387D2F-E27B-4D36-979E-847D1036C65D} (QDiagHUpdateObj Class) - http://h30043.www3.hp.com/hpdj/en/check/qdiagh.cab?322
O23 - Service: Workstation NetLogon Service ( 11F#`I) - Unknown owner - C:\WINDOWS\apitt.exe" /s (file missing)
O23 - Service: AOL Spyware Protection Service (AOLService) - Unknown owner - C:\PROGRA~1\COMMON~1\aol\AOLSPY~1\\aolserv.exe (file missing)
O23 - Service: Ati HotKey Poller - ATI Technologies Inc. - C:\WINDOWS\system32\Ati2evxx.exe
O23 - Service: ATI Smart - Unknown owner - C:\WINDOWS\SYSTEM32\ati2sgag.exe
O23 - Service: Symantec Event Manager (ccEvtMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
O23 - Service: Symantec Password Validation (ccPwdSvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccPwdSvc.exe
O23 - Service: Symantec Settings Manager (ccSetMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
O23 - Service: Creative Service for CDROM Access - Creative Technology Ltd - C:\WINDOWS\System32\CTsvcCDA.exe
O23 - Service: McAfee SecurityCenter Update Manager (mcupdmgr.exe) - McAfee, Inc - C:\PROGRA~1\McAfee.com\Agent\mcupdmgr.exe
O23 - Service: McAfee.com Personal Firewall Service (MpfService) - McAfee.com Corporation - C:\PROGRA~1\McAfee.com\PERSON~1\MPFSERVICE.exe
O23 - Service: Norton AntiVirus Auto-Protect Service (navapsvc) - Symantec Corporation - C:\Program Files\Norton AntiVirus\navapsvc.exe
O23 - Service: Norton AntiVirus Firewall Monitor Service (NPFMntor) - Symantec Corporation - C:\Program Files\Norton AntiVirus\IWP\NPFMntor.exe
O23 - Service: SAVScan - Symantec Corporation - C:\Program Files\Norton AntiVirus\SAVScan.exe
O23 - Service: ScriptBlocking Service (SBService) - Symantec Corporation - C:\PROGRA~1\COMMON~1\SYMANT~1\SCRIPT~1\SBServ.exe
O23 - Service: Symantec Network Drivers Service (SNDSrvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe
O23 - Service: Symantec SPBBCSvc (SPBBCSvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\SPBBC\SPBBCSvc.exe
O23 - Service: Symantec Core LC - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe

Any help would be greatly appreciated,

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#2 groovicus


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  • 9,963 posts
  • Gender:Male
  • Location:Centerville, SD
  • Local time:12:21 AM

Posted 08 July 2005 - 09:53 PM

(Click on Print this topic in the upper RH corner.)

Please make sure that you can view all hidden files. Instructions on how to do this can be found here.

Please download Trend Micro CWShredder here.
Save it to its own folder named CWShredder and place it at the root of your C:\drive along with HijackThis.
Don't run it yet, we will use it later.

Download AboutBuster from RubbeR DuckY here
Save it to its own folder named AboutBuster and place it at the root of your C:\drive along with HijackThis.
Double-click AboutBuster.exe and press Update to make sure you have the latest reference file version.
NOTE: You might want to view this AboutBuster tutorial here first before running the tool.
Don't run it yet, we will use it later.

Download and install the latest version of Ad-Aware SE here
NOTE: If you are still using the older Ad-Aware 6, go to Add/Remove Programs in the Control Panel and uninstall it now before installing Ad-Aware SE.
Please configure the program by following these instructions here.
Before scanning click on "Check for updates now" to make sure you have the latest reference file.
Don't run it yet, we will use it later.

Download the eScan Antivirus Toolkit here.
Save it to the desktop. This program is 10MB in size.
Don't run it yet, we will use it later.

Download and install the Ewido Security Suite
NOTE: The Ewido Security Suite utility will not install on Windows 95, 98, ME, or NT. The minimum system requirements for Ewido Security Suite is: Windows 2000 or Windows XP. 1.) Download and install the Ewido Security Suite here
2.) Double-click on the new e Ewido shortcut on the desktop to open the program.
3.) On the upper LH side column, click on the Update button.
(This will update the program with all the latest signature files.)
Don't run it yet, we will use it later.
If you are using Windows 2000 or XP, you must first STOP and DISABLE the rogue service:
There are different Display Names to look for:
  • Workstation NetLogon Service
  • Remote Procedure Call (RPC) Helper
  • Remote Access Service
  • Network Security Service (NSS)
Go to Start => Run and type "Services.msc" (without quotes) then click Ok. 1.) Scroll down and find one of the bad services described above such as: Remote Procedure Call (RPC) Helper
2.) When you find it, double-click on it.
3.) In the next window that opens, click the Stop button, then click on Properties and under the General Tab, change the Startup Type to Disabled.
4.) Now hit Apply and then Ok and close any open windows.
If you are using Windows 2000 or XP, copy the contents of the Quote Box below to Notepad. Name the file as cwsresfix.reg. Change the Save as Type to All Files, Save this file on the desktop. Please DO NOT include the word QUOTE when saving the file.

Windows Registry Editor Version 5.00








[-HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Enum\Root\LEGACY_11F฿ไ #ทบฤึ`I]


[-HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Enum\Root\LEGACY_11F #`I]





[-HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\11F฿ไ #ทบฤึ`I]


[-HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\11F #`I]





[-HKEY_LOCAL_MACHINE\SYSTEM\ControlSet001\Enum\Root\LEGACY_11F฿ไ #ทบฤึ`I]







[-HKEY_LOCAL_MACHINE\SYSTEM\ControlSet001\Services\11F฿ไ #ทบฤึ`I]


[-HKEY_LOCAL_MACHINE\SYSTEM\ControlSet001\Services\11F #`I]





[-HKEY_LOCAL_MACHINE\SYSTEM\ControlSet002\Enum\Root\LEGACY_11F฿ไ #ทบฤึ`I]







[-HKEY_LOCAL_MACHINE\SYSTEM\ControlSet002\Services\11F฿ไ #ทบฤึ`I]


[-HKEY_LOCAL_MACHINE\SYSTEM\ControlSet002\Services\11F #`I]





[-HKEY_LOCAL_MACHINE\SYSTEM\ControlSet003\Enum\Root\LEGACY_11F฿ไ #ทบฤึ`I]







[-HKEY_LOCAL_MACHINE\SYSTEM\ControlSet003\Services\11F฿ไ #ทบฤึ`I]


[-HKEY_LOCAL_MACHINE\SYSTEM\ControlSet003\Services\11F #`I]





[-HKEY_LOCAL_MACHINE\SYSTEM\ControlSet004\Enum\Root\LEGACY_11F฿ไ #ทบฤึ`I]







[-HKEY_LOCAL_MACHINE\SYSTEM\ControlSet004\Services\11F฿ไ #ทบฤึ`I]


[-HKEY_LOCAL_MACHINE\SYSTEM\ControlSet004\Services\11F #`I]





[-HKEY_LOCAL_MACHINE\SYSTEM\ControlSet005\Enum\Root\LEGACY_11F฿ไ #ทบฤึ`I]







[-HKEY_LOCAL_MACHINE\SYSTEM\ControlSet005\Services\11F฿ไ #ทบฤึ`I]


[-HKEY_LOCAL_MACHINE\SYSTEM\ControlSet005\Services\11F #`I]




If you are using Windows 98, ME, copy the contents of the Quote Box below to Notepad. Name the file as cwsresfix.reg. Change the Save as Type to All Files, Save this file on the desktop. Please DO NOT include the word QUOTE when saving the file.








Please reboot into Safe Mode. For instructions click here
Get into Safe Mode using the F8 Key on your keyboard:1.) Locate the F8 key on your keyboard and then reboot your PC. (Start, Shutdown, Restart)
2.) As soon as the monitor screen goes black, immediately start tapping the F8 key repeatedly until you are presented with a Windows XP Advanced Options menu.
3.) Select the option for Safe Mode using the up down arrow keys.
4.) Then press Enter on your keyboard to boot into Safe Mode.
5.) Perform all the cleaning tasks here and when you are done, reboot PC back into normal mode (Windows).
STEP 10:
From Safe Mode, double-click on cwshredder.exe to open it, click the 'Fix->' button (not 'Scan Only') and you'll be prompted that CWShredder will shutdown any Internet Explorer and Windows Media Player windows, click OK to continue and let it run completely to delete anything it finds. After its scan, click Next, then Exit.

STEP 11:
From Safe Mode, browse to C:\AboutBuster and double click on aboutbuster.exe. 1.) Click Begin Removal and allow the program to run.
2.) After AboutBuster has finished click OK. It will now open a new page, click on the Protection tab and follow the instructions for protection on that page.
3.) Now click Exit and then click OK to the Logfile created dialog box.
STEP 12:
From Safe Mode, run the eScan Antivirus Toolkit. Please follow these instructions:1.) Double-click on the mwav.exe file saved to the desktop. A WinZip Self-Extractor will appear.
2.) Click Unzip, by default it will extract all the program files to new folder called Kaspersky at the root of the C:\drive. (C:\Kaspersky).
3.) A dialog box stating "1xx file(s) unzipped successfully" will appear, click OK. After clicking ok, the eScan AntiVirus Toolkit Utility interface will appear.
4.) With the eScan interface on your desktop, make sure that the boxes under Scan Option, Memory, Registry, Startup Folders, System Folders, Services, are all checked.
5.) Check the Drive box, this will create a another Drive box below it, check this second Drive box as well, now a large window across from the second Drive box appears. In this window use the drop-down arrow and choose the drive letter of your hard drive, usually C:\.
6.) Below these boxes, make sure the box Scan All Files is checked, not Program Files.
7.) Click the Scan Clean button and let the utility run until it completes a thorough scan of your hard drive. eScan will delete any viruses or trojans it finds.
8.) When the scan has finished, the top window will read Scan Completed. To close the interface, click OK, click Exit, then click Exit again.
STEP 13:
From Safe Mode, run the Ewido Security Suite.
NOTE: Windows 2000 and XP only. 1.) Double-click on the e Ewido shortcut on the desktop to open the program.
2.) On the upper LH side column, click on Scanner.
3.) Click the Settings button, under What to scan? click Scan every file, click OK.
4.) Click the Complete System Scan button.
5.) Have the program delete everything it finds.
STEP 14:
From Safe Mode, run the Ad-Aware SE program you downloaded and configured earlier, make sure "Perform full system scan" is checked, let it scan the hard drive and delete all entries it finds. Run the program again a second time.

STEP 15:
From Safe Mode, double-click on the cwsresfix.reg you created earlier and when it prompts to merge say yes, and this will clear some registry entries left behind by the process. Now reboot the PC back into Normal Mode (Windows).

STEP 16:
Go to Start, Run, type in %temp% click OK.
Click Edit, Select All, click File, Delete, now click Yes to send items to Recycle Bin. Now empty Recycle Bin.

STEP 17:
This infection may delete the Windows shell.dll file and the control.exe file. Make sure you always perform a Windows search for these files after the cleanup. If you are using Windows 2000, or XP, go to Start, Search, For Files or Folders, and type in shell.dll.
For Windows 2000, it will be found here:
  • C:\WINNT\System32
  • C:\WINNT\System
For Windows XP, it will be found here:
  • C:\Windows\System32
  • C:\Windows\System
Now look for the control.exe file.
For Windows 2000 it will be found here:
  • C:\WINNT\System32
For Windows XP it will be found here:
  • C:\Windows\System32
If any of these files are missing in 2000 or XP, they can be replaced from the dllcache folder.
For Windows 2000, a replacement can be found here:
  • C:\WINNT\System32\dllcache
For Windows XP, a replacement can be found here:
  • C:\Windows\System32\dllcache
Now copy and paste the file(s) from the dllcache folder into the proper folder (shown above) according to your version of Windows.

The files shell.dll and control.exe can also be downloaded. They can be downloaded from here.
Once the file(s) are downloaded extract the file(s) and copy them into the proper folder (shown above) according to your version of Windows.
If you are using Windows 98, ME please download shell.dll or control.exe from here.
Once the file(s) are downloaded extract the file and copy it to the following locations:
Place control.exe here:
  • C:\Windows
Place shell.dll here:
  • C:\Windows\System
If you are still experiencing problems after completing the removal steps above, please post your HijackThis log in the Spyware/Malware Help forum for review.

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