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MBytes & Other Apps Won't Start - vbalsgrid6.ocx Error

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4 replies to this topic

#1 PoshGloom


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Posted 05 July 2009 - 09:48 PM

I've seen several threads on a similar topic - no luck with some of those answers. Here is my specific prob:

MBytes will not run or install/uninstall. I receive the following error: "Run time error 372. Failed to load control 'vbalgrid' from vbalsgrid6.ocx. Your version may be outdated.

I am having trouble cutting and pasting as well as starting numerous applications including Ad Aware and Internet Explorer. I can access the internet with Firefox in Safe Mode only (reg mode doesn't work either). I have done a scan with ASquared and eliminated a couple of things as well as a Safe Mode scan with Dr (something) which eliminated as well. Thank you all VERY much in advance for your help. I believe I have made progress, but am at a point now where I need some logs reviewed by you experts!!! :thumbup2: xxx ooo Violet

I've followed the posting directions on this site, and submit the following log as requested:

DDS (Ver_09-06-26.01) - NTFSx86 NETWORK
Run by HP_Administrator at 19:32:11.90 on Sun 07/05/2009
Internet Explorer: 8.0.6001.18702 BrowserJavaVersion: 1.6.0_13

============== Pseudo HJT Report ===============

uStart Page = hxxp://www.rambler.ru/ri6
uURLSearchHooks: H - No File
uURLSearchHooks: H - No File
uURLSearchHooks: AVG Security Toolbar BHO: {a3bc75a2-1f87-4686-aa43-5347d756017c} - c:\program files\avg\avg8\toolbar\IEToolbar.dll
mURLSearchHooks: AVG Security Toolbar BHO: {a3bc75a2-1f87-4686-aa43-5347d756017c} - c:\program files\avg\avg8\toolbar\IEToolbar.dll
BHO: Adobe PDF Reader Link Helper: {06849e9f-c8d7-4d59-b87d-784b7d6be0b3} - c:\program files\common files\adobe\acrobat\activex\AcroIEHelper.dll
BHO: AVG Safe Search: {3ca2f312-6f6e-4b53-a66e-4e65e497c8c0} - c:\program files\avg\avg8\avgssie.dll
BHO: {496bbe6e-9610-4b17-b3bd-21d152f23346} - No File
BHO: Spybot-S&D IE Protection: {53707962-6f74-2d53-2644-206d7942484f} - c:\progra~1\spybot~1\SDHelper.dll
BHO: {958482da-f8fb-4969-850f-c3877234154f} - No File
BHO: AVG Security Toolbar BHO: {a3bc75a2-1f87-4686-aa43-5347d756017c} - c:\program files\avg\avg8\toolbar\IEToolbar.dll
BHO: {d3d3ece2-88e0-43d5-99dc-5b2c372f0012} - No File
BHO: Java™ Plug-In 2 SSV Helper: {dbc80044-a445-435b-bc74-9c25c1c588a9} - c:\program files\java\jre6\bin\jp2ssv.dll
BHO: JQSIEStartDetectorImpl Class: {e7e6f031-17ce-4c07-bc86-eabfe594f69c} - c:\program files\java\jre6\lib\deploy\jqs\ie\jqs_plugin.dll
BHO: {F13451F1-5E82-439D-B704-250E78B3603C} - No File
TB: Rambler-Ассистент: {468cd8a9-7c25-45fa-969e-3d925c689dc4} - c:\program files\rambler assistant\ramblertoolbarU0.dll
TB: AVG Security Toolbar: {ccc7a320-b3ca-4199-b1a6-9f516dd69829} - c:\program files\avg\avg8\toolbar\IEToolbar.dll
TB: Yahoo! Toolbar: {ef99bd32-c1fb-11d2-892f-0090271d4f88} -
TB: {A057A204-BACC-4D26-9990-79A187E2698E} - No File
mRun: [AVG8_TRAY] c:\progra~1\avg\avg8\avgtray.exe
mRun: [XFILTER] "c:\program files\filseclab\xfilter\xfilter.exe" -a
mRun: [NvCplDaemon] RUNDLL32.EXE c:\windows\system32\NvCpl.dll,NvStartup
IE: Add to Google Photos Screensa&ver - c:\windows\system32\GPhotos.scr/200
IE: E&xport to Microsoft Excel - c:\progra~1\micros~4\office12\EXCEL.EXE/3000
IE: ???????? ? Rambler-???????? - c:\program files\rambler assistant\ramblertoolbarU0.dll/zakladki.htm
IE: ????? ? ??????? ???????? - c:\program files\rambler assistant\ramblertoolbarU0.dll/search.htm
IE: ????????? ? ??????? ???????? ???????? - c:\program files\rambler assistant\ramblertoolbarU0.dll/dic.htm
IE: {e2e2dd38-d088-4134-82b7-f2ba38496583} - %windir%\Network Diagnostic\xpnetdiag.exe
IE: {E59EB121-F339-4851-A3BA-FE49C35617C2} - c:\program files\icq6.5\ICQ.exe
IE: {FB5F1910-F110-11d2-BB9E-00C04F795683} - c:\program files\messenger\msmsgs.exe
IE: {92780B25-18CC-41C8-B9BE-3C9C571A8263} - {FF059E31-CC5A-4E2E-BF3B-96E929D65503} - c:\progra~1\micros~4\office12\REFIEBAR.DLL
IE: {DFB852A3-47F8-48C4-A200-58CAB36FD2A2} - {53707962-6F74-2D53-2644-206D7942484F} - c:\progra~1\spybot~1\SDHelper.dll
LSP: c:\program files\filseclab\xfilter\XFILTER.DLL
DPF: {0E5F0222-96B9-11D3-8997-00104BD12D94} - hxxp://pcpitstop.com/pcpitstop/PCPitStop.CAB
DPF: {193C772A-87BE-4B19-A7BB-445B226FE9A1} - hxxp://downloads.ewido.net/ewidoOnlineScan.cab
DPF: {215B8138-A3CF-44C5-803F-8226143CFC0A} - hxxp://housecall65.trendmicro.com/housecall/applet/html/native/x86/win32/activex/hcImpl.cab
DPF: {2BC66F54-93A8-11D3-BEB6-00105AA9B6AE} - hxxp://security.symantec.com/sscv6/SharedContent/vc/bin/AvSniff.cab
DPF: {50647AB5-18FD-4142-82B0-5852478DD0D5} - hxxp://webeffective.keynote.com/applications/pconnector/download/ConnectorLauncher.cab
DPF: {5D86DDB5-BDF9-441B-9E9E-D4730F4EE499} - hxxp://download.bitdefender.com/resources/scan8/oscan8.cab
DPF: {644E432F-49D3-41A1-8DD5-E099162EEEC5} - hxxp://security.symantec.com/sscv6/SharedContent/common/bin/cabsa.cab
DPF: {8AD9C840-044E-11D1-B3E9-00805F499D93} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_13-windows-i586.cab
DPF: {BB21F850-63F4-4EC9-BF9D-565BD30C9AE9} - hxxp://ax.emsisoft.com/asquared.cab
DPF: {CAFEEFAC-0016-0000-0003-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_03-windows-i586.cab
DPF: {CAFEEFAC-0016-0000-0013-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_13-windows-i586.cab
DPF: {CAFEEFAC-FFFF-FFFF-FFFF-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_13-windows-i586.cab
TCP: {1C022DDD-92C3-4C0B-9802-76668CEA814C} =,
TCP: {70C4B831-6154-40DB-B9B3-8154679587B4} =,
TCP: {892900FC-9814-4488-99C0-81491C1EE93D} =,
TCP: {8CCA8439-C968-4ED9-B059-FDE366C19617} =,
TCP: {95AE6DD9-300D-455F-AFBF-2A8741BD9408} =,
TCP: {AA1E7DDC-F4A3-4285-8B78-A210312AAC93} =,
TCP: {D0DD28C5-0BBB-4263-B511-78D0E7A3472E} =,
TCP: {FCC18A5D-3220-41CB-80BD-B74A320B8C1E} =,
Handler: cetihpz - {CF184AD3-CDCB-4168-A3F7-8E447D129300} - c:\program files\hp\hpcoretech\comp\hpuiprot.dll
Handler: linkscanner - {F274614C-63F8-47D5-A4D1-FBDDE494F8D1} - c:\program files\avg\avg8\avgpp.dll
Handler: skype4com - {FFC8B962-9B40-4DFF-9458-1830C7DD7F5D} - c:\progra~1\common~1\skype\Skype4COM.dll
Notify: avgrsstarter - avgrsstx.dll
SSODL: WPDShServiceObj - {AAA288BA-9A4C-45B0-95D7-94D524869DB5} - c:\windows\system32\WPDShServiceObj.dll

================= FIREFOX ===================

FF - ProfilePath - c:\docume~1\hp_adm~1\applic~1\mozilla\firefox\profiles\xacr1xmq.default\
FF - prefs.js: browser.search.selectedEngine - Rambler
FF - prefs.js: browser.startup.homepage - hxxp://www.google.com
FF - prefs.js: keyword.enabled - false
FF - plugin: c:\program files\emusic download manager\plugin\npemusic.dll
FF - plugin: c:\program files\google\picasa3\npPicasa3.dll
FF - plugin: c:\program files\mozilla firefox\plugins\NPCltInstall.dll
FF - plugin: c:\program files\windows media player\npatgpc.dll
FF - HiddenExtension: Java Console: No Registry Reference - c:\program files\mozilla firefox\extensions\{CAFEEFAC-0016-0000-0003-ABCDEFFEDCBA}
FF - HiddenExtension: Java Console: No Registry Reference - c:\program files\mozilla firefox\extensions\{CAFEEFAC-0016-0000-0013-ABCDEFFEDCBA}

============= SERVICES / DRIVERS ===============

=============== Created Last 30 ================

2009-07-05 17:57 552 a------- c:\windows\system32\d3d8caps.dat
2009-07-05 16:23 0 a------- c:\documents and settings\hp_administrator\settings.dat
2009-07-05 15:59 <DIR> --d----- c:\windows\system32\dllcache\cache
2009-07-05 15:46 155,136 a------- c:\windows\PEV.exe
2009-07-05 15:46 161,792 a------- c:\windows\SWREG.exe
2009-07-05 15:46 98,816 a------- c:\windows\sed.exe
2009-07-05 15:46 <DIR> --ds---- C:\ComboFix
2009-07-05 10:52 <DIR> --d----- c:\windows\system32\CatRoot2
2009-07-04 17:21 102,664 a------- c:\windows\system32\drivers\tmcomm.sys
2009-07-04 13:12 <DIR> --dsh--- C:\found.001
2009-07-04 10:21 <DIR> --dsh--- C:\found.000
2009-07-01 16:20 <DIR> --d----- c:\program files\DocuSign Print Driver
2009-07-01 08:51 <DIR> --d----- c:\docume~1\alluse~1\applic~1\AVG Security Toolbar

==================== Find3M ====================

2009-07-04 09:17 335,752 a------- c:\windows\system32\drivers\avgldx86.sys
2009-07-01 08:50 11,952 a------- c:\windows\system32\avgrsstx.dll
2009-06-19 06:00 3,833,856 a------- c:\windows\system32\cdintf300.dll
2009-05-29 08:14 15,688 a------- c:\windows\system32\lsdelete.exe
2009-05-21 19:06 20,538 a------- c:\docume~1\hp_adm~1\applic~1\wklnhst.dat
2009-05-13 12:14 64,160 a------- c:\windows\system32\drivers\Lbd.sys
2009-05-12 15:30 410,984 a------- c:\windows\system32\deploytk.dll
2009-05-01 11:30 3,366,912 a------- c:\windows\system32\GPhotos.scr
2009-02-10 11:20 60,744 a------- c:\documents and settings\hp_administrator\g2mdlhlpx.exe
2009-02-03 17:11 61,224 a------- c:\documents and settings\hp_administrator\GoToAssistDownloadHelper.exe
2008-05-02 23:52 47,360 a------- c:\docume~1\hp_adm~1\applic~1\pcouffin.sys
2007-11-06 23:12 251 ac------ c:\program files\wt3d.ini
2007-07-20 20:41 110 a------- c:\docume~1\alluse~1\applic~1\MostFunGameId.bin
2007-04-20 13:47 87,608 a------- c:\docume~1\hp_adm~1\applic~1\ezpinst.exe
2008-08-30 12:17 32,768 a--sh--- c:\windows\system32\config\systemprofile\local settings\history\history.ie5\mshist012008083020080831\index.dat

============= FINISH: 19:32:28.62 ===============

Attached Files

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#2 DocSatan


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Posted 12 July 2009 - 10:54 AM

Hello and welcome to Bleeping Computer

We apologize for the delay in responding to your request for help. Here at Bleeping Computer we get overwhelmed at times, and we are trying our best to keep up. Please note that your topic was not intentionally overlooked. Our mission is to help everyone in need, but sometimes it takes just a little longer to get to every request for help. No one is ignored here.

If you have since resolved the original problem you were having, we would appreciate you letting us know. If not please perform the following steps below so we can have a look at the current condition of your machine.

If you have not done so, include a clear description of the problems you're having, along with any steps you may have performed so far.

Upon completing the steps below another staff member will review and take the steps necessary with you to get your machine back in working order clean and free of malware.

If you have already posted a DDS log, please do so again, as your situation may have changed.
Use the 'Add Reply' and add the new log to this thread.

Thanks and again sorry for the delay.

We need to see some information about what is happening in your machine. Please perform the following scan:
  • Download DDS by sUBs from one of the following links. Save it to your desktop.
  • Double click on the DDS icon, allow it to run.
  • A small box will open, with an explaination about the tool. No input is needed, the scan is running.
  • Notepad will open with the results.
  • Follow the instructions that pop up for posting the results.
  • Close the program window, and delete the program from your desktop.
Please note: You may have to disable any script protection running if the scan fails to run. After downloading the tool, disconnect from the internet and disable all antivirus protection. Run the scan, enable your A/V and reconnect to the internet.

Information on A/V control HERE

#3 PoshGloom

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Posted 14 July 2009 - 11:14 AM

Still having the same problem. I haven't changed anything. My ability to get on line is hit or miss now and I receive an error that says msi.dll is missing. I haven't tried anything yet. PLEASE HELP!!!


#4 DocSatan


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Posted 14 July 2009 - 01:52 PM

Hello PoshGloom,

I'm DocSatan and I'll be helping you with your computer problems. :thumbup2:

Please provide me with a New DDS Log. Follow the instructions from my previous post above.


#5 teacup61


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Posted 19 July 2009 - 04:19 PM

Due to the lack of feedback this Topic is closed.

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