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HELP PLEASE!


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#1 sarah2491

sarah2491

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Posted 05 July 2009 - 07:09 PM

Hi today I tried to download a file while oviously contained a virus. As soon as it was downloaded the desktop changed and the backround is about a million 01010101. It also has the message:
Warning you are in danger your computer is infected with spyware. all you do wth the computer is stored foreverin your hard disk when you visit sites, send emails all your actions are loggedand it is impossible to remove them with standard tools. your data is still available for forensics in some cases for your boss your friends your wife your children every site you visit you or somebody or even something like spyware opened in your browsers with all the images and all the downloaded and maybe later removed movies or mp3 songs are still there and could break your life secure yourself right now remove all spyware from your pc..... in addition pop up messages like application cannot be excuted. this program has been infected. when i tried to download 4 different antivirus it will not run the program. just get an error message that the setup is infected. also a new program called system security version 4.52 which keeps popping up wanting me to download some virus scanner......PLEASE HELP! also i cannot run any programs or the programs you have suggested to other users

Edited by sarah2491, 05 July 2009 - 07:23 PM.


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#2 garmanma

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Posted 06 July 2009 - 08:40 PM

Welcome to BC

Try right-clicking on the Taskbar and open Task Manager
In the Applications window, end all tasks
Start a new task and type explorer.exe and OK
You should now have your Desktop

If that doesn't work, see if you can access safe mode w/networking

If you can do either one, try running Mbam
------------------------------------


The process of cleaning your computer may require you to temporarily disable some security programs. If you are using SpyBot Search and Destroy, please refer to Note 2 at the bottom of this page.

Please download Malwarebytes Anti-Malware and save it to your desktop.
alternate download link 1
alternate download link 2
  • Make sure you are connected to the Internet.
  • Double-click on mbam-setup.exe to install the application.
  • When the installation begins, follow the prompts and do not make any changes to default settings.
  • When installation has finished, make sure you leave both of these checked:
    • Update Malwarebytes' Anti-Malware
    • Launch Malwarebytes' Anti-Malware
  • Then click Finish.
MBAM will automatically start and you will be asked to update the program before performing a scan.
  • If an update is found, the program will automatically update itself.
  • Press the OK button to close that box and continue.
  • If you encounter any problems while downloading the updates, manually download them from here and just double-click on mbam-rules.exe to install.
On the Scanner tab:
  • Make sure the "Perform Quick Scan" option is selected.
  • Then click on the Scan button.
  • If asked to select the drives to scan, leave all the drives selected and click on the Start Scan button.
  • The scan will begin and "Scan in progress" will show at the top. It may take some time to complete so please be patient.
  • When the scan is finished, a message box will say "The scan completed successfully. Click 'Show Results' to display all objects found".
  • Click OK to close the message box and continue with the removal process.
Back at the main Scanner screen:
  • Click on the Show Results button to see a list of any malware that was found.
  • Make sure that everything is checked, and click Remove Selected.
  • When removal is completed, a log report will open in Notepad.
  • The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
  • Copy and paste the contents of that report in your next reply and exit MBAM.
Note:
-- If MBAM encounters a file that is difficult to remove, you may be asked to reboot your computer so it can proceed with the disinfection process. Regardless if prompted to restart the computer or not, please do so immediately. Failure to reboot normally (not into safe mode) will prevent MBAM from removing all the malware.

Note 2:
-- MBAM may make changes to your registry as part of its disinfection routine. If you're using other security programs that detect registry changes (like Spybot's Teatimer), they may interfere with the fix or alert you after scanning with MBAM. Please disable such programs until disinfection is complete or permit them to allow the changes. To disable these programs, please view this topic: How To Temporarily Disable Your Anti-virus, Firewall And Anti-malware Programs

Edited by garmanma, 06 July 2009 - 08:40 PM.

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