Posted 05 July 2009 - 06:00 PM
First let me say I have moderate experience working with computers and restoring them, I have come across this problem with my wife's laptop. Averatec 6240, AMD Athlon 64 3000+, 1.6 Ghz, 1.5 Gig RAM, I suspected she was virused, I have Trend Micro Internet Security loaded. I have run the virus removal tool in Safe Mode, half way through it completely shuts down, I have tried this procedure 3 times same result. I ensured that the power settings were set to allow plenty of time for this procedure to run before typical shut down.
I decided to reformat with a new version of Windows XP Home with SP 3, half way through installation it shuts down again, I've tried this 3 times as well. I can leave the laptop on for normal operation and it does not shut down.
I'm considering replacing the hard drive and install Windows XP on it. Any ideas what might be causing the issue? I can't get a scan log to submit because it never finishes.
This is a first one on me.