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Infected computer - help please


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#1 jknop99

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Posted 05 July 2009 - 04:38 PM

I have Windows XP home edition, I have a CA antivirus software installed but apparently the real-time monitoring got shut off somehow. I got infected with some virus so I shut down and booted into safe mode. I then ran the CA antivirus scan and it found 22 viruses which it said it deleted. I then ran the spyware scan and it found a bunch of stuff which it said it had quarantined. So I restarted my computer and after it boots up I get the blue screen of death saying
"A problem has been detected and windows has been shut down to prevent damage to your computer.
Driver_IRQL_NOT_LESS_OR_EQUAL
If this is the first time you've seen this stop error screen, restart your computer. If this screen appeas again, follow these steps:
Check to make sure any new hardware or software is properly installed. If this is a new installation, ask your hardware or software manufacturer for any windows updates you might need.
If problems continue, disable or remove any newly installed hardware or software. Disable BIOS memory options such as caching or shadowing. If you need to sue safe mode to remove or disable components, restart your computer, press F8 to select advanced startup options, and then select safe mode.
Technical information:
STOP: 0x000000D1 (0xE225C000, 0x0000002, 0x0000000, 0xB59B7125)
Beginning dump of physical memory.
Physical memory dump complete.
Contact your system administrator or technical support group for further assistance."

I didn't install anything new other than whatever virus I got. I went back into the safe mode and tried to do system restore but it says "System Restore has been turned off by group policy. To turn on System Restore, contact your domain Administrator." I googled that issue and tried to do the start-run-regedit.exe but I get an error message there too saying "registry editing has been disabled by your administrator." I ran adaware se and it found critical objects that it deleted. Nothing has seemed to help though. I'm still getting the blue screen of death.

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#2 rigel

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Posted 05 July 2009 - 07:16 PM

That sounds like a driver problem and a malware problem. I suggest documenting the drivers you are using and you computer, and then updating them. You may have to uninstall drivers and run on basic video. - 640X480 basic resolutions. Do you have the original drivers that came with the computer?

The process of cleaning your computer may require temporarily disabliling some security programs. If you are using SpyBot Search and Destroy, please refer to Note 2 at the bottom of this page.

Please download Malwarebytes Anti-Malware and save it to your desktop.
alternate download link 1
alternate download link 2
  • Make sure you are connected to the Internet.
  • Double-click on mbam-setup.exe to install the application.
  • When the installation begins, follow the prompts and do not make any changes to default settings.
  • When installation has finished, make sure you leave both of these checked:
    • Update Malwarebytes' Anti-Malware
    • Launch Malwarebytes' Anti-Malware
  • Then click Finish.
MBAM will automatically start and you will be asked to update the program before performing a scan.
  • If an update is found, the program will automatically update itself.
  • Press the OK button to close that box and continue.
  • If you encounter any problems while downloading the updates, manually download them from here and just double-click on mbam-rules.exe to install.
On the Scanner tab:
  • Make sure the "Perform Quick Scan" option is selected.
  • Then click on the Scan button.
  • If asked to select the drives to scan, leave all the drives selected and click on the Start Scan button.
  • The scan will begin and "Scan in progress" will show at the top. It may take some time to complete so please be patient.
  • When the scan is finished, a message box will say "The scan completed successfully. Click 'Show Results' to display all objects found".
  • Click OK to close the message box and continue with the removal process.
Back at the main Scanner screen:
  • Click on the Show Results button to see a list of any malware that was found.
  • Make sure that everything is checked, and click Remove Selected.
  • When removal is completed, a log report will open in Notepad.
  • The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
  • Copy and paste the contents of that report in your next reply and exit MBAM.
Note:
-- If MBAM encounters a file that is difficult to remove, you may be asked to reboot your computer so it can proceed with the disinfection process. Regardless if prompted to restart the computer or not, please do so immediately. Failure to reboot normally (not into safe mode) will prevent MBAM from removing all the malware.

Note 2:
-- MBAM may make changes to your registry as part of its disinfection routine. If you're using other security programs that detect registry changes (like Spybot's Teatimer), they may interfere with the fix or alert you after scanning with MBAM. Please disable such programs until disinfection is complete or permit them to allow the changes. To disable these programs, please view this topic: How To Temporarily Disable Your Anti-virus, Firewall And Anti-malware Programs

"In a world where you can be anything, be yourself." ~ unknown

"Fall in love with someone who deserves your heart. Not someone who plays with it. Will Smith


#3 jknop99

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Posted 05 July 2009 - 07:20 PM

I've never done anything with my drivers so yes they should be the same ones that came with the computer.

#4 rigel

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Posted 05 July 2009 - 08:17 PM

Go ahead and post a log with Malwarebytes Thanks

"In a world where you can be anything, be yourself." ~ unknown

"Fall in love with someone who deserves your heart. Not someone who plays with it. Will Smith


#5 jknop99

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Posted 07 July 2009 - 08:14 AM

Well I ran another AVAST antivirus scan and quarantined/moved the infected files, which allowed me to get back into my computer without getting that blue screen of death. So then I downloaded and used the Malwarebytes program. It found a whole slew of infected files and I followed the instructions by doing the Remove Selected on all of them. I then restarted my computer and now it won't boot back up correctly. It will show my background on the screen but no icons come up, no files appear, it doesn't look like anything is running at all. Is this fixable or am I going to have to get a new computer?

#6 jknop99

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Posted 08 July 2009 - 06:05 PM

Just found out someone got into my online bank account in the last couple days which I am guessing is as a result of these viruses. Thanks anyway for the help, looks like I am in the market for a new computer now.

#7 rigel

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Posted 08 July 2009 - 09:19 PM

You are a victim of a bank fraud bot. Try getting into safe mode and using SuperAntiSpyware.

Please download ATF Cleaner by Atribune & save it to your desktop.
alternate download link DO NOT use yet.

Please download and install SUPERAntiSpyware Free
  • Double-click SUPERAntiSypware.exe and use the default settings for installation.
  • An icon will be created on your desktop. Double-click that icon to launch the program.
  • If asked to update the program definitions, click "Yes". If not, update the
    definitions before scanning by selecting "Check for Updates". (If you encounter
    any problems while downloading the updates, manually download them from
    here and
    unzip into the program's folder.
    )
  • Under the "Configuration and Preferences", click the Preferences... button.
  • Click the "General and Startup" tab, and under
    Start-up Options, make sure "Start SUPERAntiSpyware when Windows starts" box is unchecked.
  • Click the "Scanning Control" tab, and under Scanner
    Options
    , make sure the following are checked (leave all others unchecked):
    • Close browsers before scanning.
    • Scan for tracking cookies.
    • Terminate memory threats before quarantining.
  • Click the "Close" button to leave the control center screen and exit the program.
  • Do not run a scan just yet.
Reboot your computer in "Safe Mode" using the F8 method. To do this, restart your computer and after hearing your computer beep once during startup (but before the Windows icon appears) press the F8 key repeatedly. A menu will appear with several options. Use the arrow keys to navigate and select the option to run Windows in "Safe Mode".

Double-click ATF-Cleaner.exe to run the program.
  • Under Main "Select Files to Delete" choose:
    Select All.
  • Click the Empty Selected button.
  • If you use Firefox browser click Firefox at the top and choose: Select All
  • Click the Empty Selected button.
    If you would like to keep your saved passwords, please click No at the prompt.
  • If you use Opera browser click Opera at the top and choose: Select All
  • Click the Empty Selected button.
    If you would like to keep your saved passwords, please click No at the prompt.
  • Click Exit on the Main menu to close the program.
Note: On Vista, "Windows Temp" is disabled. To empty "Windows Temp"

ATF-Cleaner must be "Run as an Administrator".

Scan with SUPERAntiSpyware as follows:
  • Launch the program and back on the main screen, under "Scan for Harmful Software" click Scan your computer.
  • On the left, make sure you check C:\Fixed Drive.
  • On the right, under "Complete Scan", choose Perform Complete Scan and click "Next".
  • After the scan is complete, a Scan Summary box will appear with potentially harmful items that were detected. Click "OK".
  • Make sure everything has a checkmark next to it and click "Next".
  • A notification will appear that "Quarantine and Removal is Complete". Click "OK" and then click the "Finish" button to return to the main menu.
  • If asked if you want to reboot, click "Yes" and reboot normally.
  • To retrieve the removal information after reboot, launch SUPERAntispyware again.
    • Click Preferences, then click the Statistics/Logs tab.
    • Under Scanner Logs, double-click SUPERAntiSpyware Scan Log.
    • If there are several logs, click the current dated log and press View log. A text file will open in your default text editor.
    • Please copy and paste the Scan Log results in your next reply.
  • Click Close to exit the program.

"In a world where you can be anything, be yourself." ~ unknown

"Fall in love with someone who deserves your heart. Not someone who plays with it. Will Smith


#8 jknop99

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Posted 09 July 2009 - 11:06 AM

I can only boot to safe mode and I don't think I can get an internet connection that way so I can't download these programs.

#9 jknop99

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Posted 09 July 2009 - 12:58 PM

Just realized I could probably use a flash drive for the download, sorry about the ignorance. Here is my new question though: There really aren't any files on my computer that I need that aren't backed up on a portable hard drive. Would it be easier or ok if I just reformatted my hard drive and reinstalled windows? That would basically make it like I just got my computer right?

#10 rigel

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Posted 09 July 2009 - 02:09 PM

That is correct. There are many who view that as the best way to deal with Malware because you are 100% sure everything is clean again. Before reformatting, I would take a look at your device manager listing and document all needed drivers for video, sound, network cards,,, etc.

"In a world where you can be anything, be yourself." ~ unknown

"Fall in love with someone who deserves your heart. Not someone who plays with it. Will Smith





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