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Got infected with antivirus system pro.


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7 replies to this topic

#1 bojar

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Posted 05 July 2009 - 01:25 PM

Hi, my wife's computer got infected by Antivirus System Pro yesterday. After initial attempt of removal of the program by removing some files and some registry entries (didn't work, got worse), I tried your solution of mbam. Initially it wouldn't even install until I renamed the install program, then it wouldn't start until I renamed mbam.exe. It will now scan, show about 28 infections but when I click the repair button it seems to do the job, but when I reboot, it doesn't seem to have worked at all! So then I tried your DDS tool, but it seems to just do nothing. What next?.... :thumbsup:

Edit: Moved topic from AntiVirus, Firewall and Privacy Products and Protection Methods to the more appropriate forum. ~ Animal

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#2 snowdrop

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Posted 05 July 2009 - 02:13 PM

Suggest you post the report from the Malwarebytes program (and meanwhile we will get your thread moved to the AII section :thumbsup: )

#3 bojar

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Posted 05 July 2009 - 03:06 PM

Here is the malwarebytes remover report:

Malwarebytes' Anti-Malware 1.38
Database version: 2297
Windows 5.1.2600 Service Pack 2

7/5/2009 12:31:07 PM
mbam-log-2009-07-05 (12-30-57).txt

Scan type: Full Scan (C:\|)
Objects scanned: 159393
Time elapsed: 16 minute(s), 38 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 2
Registry Keys Infected: 4
Registry Values Infected: 5
Registry Data Items Infected: 3
Folders Infected: 0
Files Infected: 14

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
C:\WINDOWS\system32\gsf83iujid.dll (Trojan.Ertfor) -> No action taken.
C:\WINDOWS\system32\__c0047A55.dat (Trojan.Agent) -> No action taken.

Registry Keys Infected:
HKEY_CLASSES_ROOT\CLSID\{d76ab2a1-00f3-42bd-f434-00bbc39c8953} (Trojan.Zlob.H) -> No action taken.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{d76ab2a1-00f3-42bd-f434-00bbc39c8953} (Trojan.Ertfor) -> No action taken.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Winlogon\Notify\__c0047a55 (Trojan.Vundo) -> No action taken.
HKEY_LOCAL_MACHINE\SOFTWARE\UAC (Rootkit.Trace) -> No action taken.

Registry Values Infected:
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\SharedTaskScheduler\{d76ab2a1-00f3-42bd-f434-00bbc39c8953} (Trojan.Zlob.H) -> No action taken.
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Run\hsf7husjnfg98gi498aejhiugjkdg4 (Trojan.Downloader) -> No action taken.
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Run\Windows System Recover! (Trojan.Downloader) -> No action taken.
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\idstrf (Malware.Trace) -> No action taken.
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\WINID (Malware.Trace) -> No action taken.

Registry Data Items Infected:
HKEY_CLASSES_ROOT\regfile\shell\open\command\(default) (Broken.OpenCommand) -> Bad: ("regedit.exe" "%1") Good: (regedit.exe "%1") -> No action taken.
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Policies\System\DisableRegistryTools (Hijack.Regedit) -> Bad: (1) Good: (0) -> No action taken.
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Policies\Explorer\NoFolderOptions (Hijack.FolderOptions) -> Bad: (1) Good: (0) -> No action taken.

Folders Infected:
(No malicious items detected)

Files Infected:
C:\WINDOWS\system32\gsf83iujid.dll (Trojan.Zlob.H) -> No action taken.
c:\documents and settings\Owner\Desktop\new folder\kkfwg.exe (Trojan.Downloader) -> No action taken.
C:\Documents and Settings\Owner\Local Settings\Temp\a6lrhqew5l.exe (Trojan.Downloader) -> No action taken.
c:\documents and settings\Owner\local settings\Temp\_A00F3C768.exe (Trojan.Agent) -> No action taken.
c:\documents and settings\Owner\Local Settings\Temp\lsass.exe (Trojan.Agent) -> No action taken.
C:\WINDOWS\System32\uacinit.dll (Trojan.Agent) -> No action taken.
c:\documents and settings\Owner\Local Settings\Temp\csrss.exe (Trojan.Agent) -> No action taken.
c:\documents and settings\Owner\Local Settings\Temp\svchost.exe (Trojan.Agent) -> No action taken.
c:\documents and settings\Owner\Local Settings\Temp\winlogon.exe (Trojan.Agent) -> No action taken.
C:\WINDOWS\system32\__c0047A55.dat (Trojan.Vundo) -> No action taken.
c:\documents and settings\Owner\Local Settings\Temp\taskmgr.exe (Trojan.Downloader) -> No action taken.
c:\WINDOWS\pp10.exe (Worm.KoobFace) -> No action taken.
c:\documents and settings\Owner\Local Settings\Temp\services.exe (Password.Stealer) -> No action taken.
C:\Documents and Settings\Owner\Local Settings\Temp\notepad.exe (Trojan.Downloader) -> No action taken.

Since nothing seems to happen after I clicked the remove button, I went ahead and removed most of the registry entries, but most of the files I can't get rid of:
either can't see them at all, or access denied or other process is using them etc...

Thanks a bundle, Bojar

#4 snowdrop

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Posted 05 July 2009 - 03:13 PM

Thanks!! I think you need more help and tools than I am allowed /able to give you so I will ask a Staff Member with access to appropriate tools to check this out for you :thumbsup:

#5 boopme

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Posted 05 July 2009 - 03:19 PM

Did it ask you to reboot after that scan..
Your MBAM is a bit outdated..
Rerun MBAM like this:

Open MBAM in normal mode and click Update tab, select Check for Updates,when done
click Scanner tab,select Quick scan and scan.
After scan click Remove Selected, Post new scan log and Reboot into normal mode.


Next run ATF and SAS:

Note: On Vista, "Windows Temp" is disabled. To empty "Windows Temp" ATF-Cleaner must be "Run as an Administrator".

From your regular user account..
Download Attribune's ATF Cleaner and then SUPERAntiSpyware , Free Home Version. Save both to desktop ..
DO NOT run yet.
Open SUPER from icon and install and Update it
Under Scanner Options make sure the following are checked (leave all others unchecked):
Close browsers before scanning.
Scan for tracking cookies.
Terminate memory threats before quarantining
.
Click the "Close" button to leave the control center screen and exit the program. DO NOT run yet.

Now reboot into Safe Mode: How to enter safe mode(XP)
Using the F8 Method
Restart your computer.
When the machine first starts again it will generally list some equipment that is installed in your machine, amount of memory, hard drives installed etc. At this point you should gently tap the F8 key repeatedly until you are presented with a Windows XP Advanced Options menu.
Select the option for Safe Mode using the arrow keys.
Then press enter on your keyboard to boot into Safe Mode
.

Double-click ATF-Cleaner.exe to run the program.
Under Main "Select Files to Delete" choose: Select All.
Click the Empty Selected button.

If you use Firefox or Opera browser click that browser at the top and choose: Select All
Click the Empty Selected button.
If you would like to keep your saved passwords, please click No at the prompt.
Click Exit on the Main menu to close the program
.

NOW Scan with SUPER
Open from the desktop icon or the program Files list
On the left, make sure you check C:\Fixed Drive.
Perform a Complete scan. After scan,Verify they are all checked.
Click OK on the summary screen to quarantine all found items.
If asked if you want to reboot, click "Yes" and reboot normally.

To retrieve the removal information after reboot, launch SUPERAntispyware again.
Click Preferences, then click the Statistics/Logs tab.
Under Scanner Logs, double-click SUPERAntiSpyware Scan Log.
If there are several logs, click the current dated log and press View log.
A text file will open in your default text editor.
Please copy and paste the Scan Log results in your next reply.
Click Close to exit the program.


Please ask any needed questions,post logs and Let us know how the PC is running now.
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#6 bojar

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Posted 05 July 2009 - 04:14 PM

Thanks boopme,
Unfortunately none of these suggestions worked:

1. When trying to update mbam it would crash, so I went to their site, downloaded the latest copy and tried to install it. No good. It installs OK, but will not run, even if I rename mbam.exe to anything.exe (the older version did)

When I try to install SuperAS, it just crashes ("SAS had a problem and needs to close"....etc.)
Haven't tried the ATF cleaner yet. Sounds pretty messed up!??!

#7 garmanma

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Posted 05 July 2009 - 04:24 PM

Sounds like you need to submit a HJT log
Since you cannot run DDS, try this

Please download RSIT by random/random and save it to your Desktop.
Note: You will need to run this tool while connected to the Internet so it can download HijackThis if it is not located on your system. If you get a warning from your firewall or other security programs regarding Rist attempting to contact the Internet, please allow the connection.
  • Close all applications and windows so that you have nothing open and are at your Desktop.
  • Double-click on RSIT.exe to start the program.
  • If using Windows Vista, be sure to Run As Administrator.
  • Click Continue after reading the disclaimer screen.
  • Leave the drop down box set to default: "List/folders created or modified in the last 1 month (30 days).
  • When the scan is complete, a text file named log.txt will automatically open in Notepad.
  • Save the log file to your desktop and copy/paste the contents into a new topic in the HijackThis Logs and Malware Removal forum, NOT here.
Important: Be sure to mention that you tried to follow the Prep Guide but were unable to get DDS to run.
If RSIT did not work, then reply back here.
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#8 Orange Blossom

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Posted 05 July 2009 - 09:14 PM

Hello,

Now that you have posted a log here: http://www.bleepingcomputer.com/forums/t/239083/was-sent-here-from-another-forum/ you should NOT make further changes to your computer (install/uninstall programs, use special fix tools, delete files, edit the registry, etc) unless advised by a HJT Team member, nor should you ask for help elsewhere. Doing so can result in system changes which may not show in the log you already posted. Further, any modifications you make on your own may cause confusion for the helper assisting you and could complicate the malware removal process which would extend the time it takes to clean your computer.

From this point on the HJT Team should be the only members that you take advice from, until they have verified your log as clean.

Please be patient. It may take a while to get a response because the HJT Team members are EXTREMELY busy working logs posted before yours. They are volunteers who will help you out as soon as possible. Once you have made your post and are waiting, please DO NOT make another reply until it has been responded to by a member of the HJT Team. Generally the staff checks the forum for postings that have 0 replies as this makes it easier for them to identify those who have not been helped. If you post another response there will be 1 reply. A team member, looking for a new log to work may assume another HJT Team member is already assisting you and not open the thread to respond. Please be patient. It may take a while to get a response but your log will be reviewed and answered as soon as possible

To avoid confusion, I am closing this topic. Good luck with your log.

Orange Blossom :thumbsup:
Help us help you. If HelpBot replies, you MUST follow step 1 in its reply so we know you need help.

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