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Lot of computer problems since virus infection. Please help!


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16 replies to this topic

#1 ash623

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Posted 05 July 2009 - 03:46 AM

I've been having a lot of computer problems lately, as my computer has been running quite slow. I was infected with a trojan horse virus recently and my antivirus resident shield picked this up. I performed the full virus scan and it picked up several more viruses which it then removed, and I used ad-aware to check for spyware/adware but that didn't find anything.

My computer wasn't as slow after that but still not how it used to be. I also realised that task manager stopped working. When I press ctrl-alt-del it says task manager has been disabled by your administrator. Also on starting up the computer I get these error messages. It says RUNDLL at the top then says "Error loading C:\WINDOWS\system32\redipefe.dll. The specified module could not be found." I get 3 of these error messages with a different one on each and this has happened ever since I was infected with the viruses.

Anyway I need help to make task manager work again and sort out all those error messages and things. Also I'm not sure if I am still infected and there are some viruses hidden away in the computer as it still goes slow from time to time and crashes a lot more than it used to. Please help!!

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#2 DaChew

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Posted 05 July 2009 - 12:58 PM

Hello and :thumbsup: to BleepingComputer

Please download Malwarebytes Anti-Malware (v1.38) and save it to your desktop.
alternate download link 1
alternate download link 2
If you have a previous version of MBAM, remove it via Add/Remove Programs and download a fresh copy.
  • Make sure you are connected to the Internet.
  • Double-click on mbam-setup.exe to install the application.
  • When the installation begins, follow the prompts and do not make any changes to default settings.
  • When installation has finished, make sure you leave both of these checked:
    • Update Malwarebytes' Anti-Malware
    • Launch Malwarebytes' Anti-Malware
  • Then click Finish.
MBAM will automatically start and you will be asked to update the program before performing a scan.
  • If an update is found, the program will automatically update itself.
  • Press the OK button to close that box and continue.
  • If you encounter any problems while downloading the updates, manually download them from here and just double-click on mbam-rules.exe to install. Alternatively, you can update through MBAM's interface from a clean computer, copy the definitions (rules.ref) located in C:\Documents and Settings\All Users\Application Data\Malwarebytes\Malwarebytes' Anti-Malware from that system to a usb stick or CD and then copy it to the infected machine.
On the Scanner tab:
  • Make sure the "Perform Quick Scan" option is selected.
  • Then click on the Scan button.
  • If asked to select the drives to scan, leave all the drives selected and click on the Start Scan button.
  • The scan will begin and "Scan in progress" will show at the top. It may take some time to complete so please be patient.
  • When the scan is finished, a message box will say "The scan completed successfully. Click 'Show Results' to display all objects found".
  • Click OK to close the message box and continue with the removal process.
Back at the main Scanner screen:
  • Click on the Show Results button to see a list of any malware that was found.
  • Make sure that everything is checked, and click Remove Selected.
  • When removal is completed, a log report will open in Notepad.
  • The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
  • Copy and paste the contents of that report in your next reply and exit MBAM.
Note: If MBAM encounters a file that is difficult to remove, you may be asked to reboot your computer so it can proceed with the disinfection process. Regardless if prompted to restart the computer or not, please do so immediately. Failure to reboot normally (not into safe mode) will prevent MBAM from removing all the malware. MBAM may "make changes to your registry" as part of its disinfection routine. If using other security programs that detect registry changes (ie Spybot's Teatimer), they may interfere or alert you after scanning with MBAM. Please temporarily disable such programs or permit them to allow the changes.

http://www.bleepingcomputer.com/forums/t/114351/how-to-temporarily-disable-your-anti-virus-firewall-and-anti-malware-programs/
Chewy

No. Try not. Do... or do not. There is no try.

#3 ash623

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Posted 05 July 2009 - 02:39 PM

Hi, I completed the scan as you said. It needed a restart when it was done so I did that and after the restart the RUNDLL error messages didn't come up, which is good. Also the task manager works now as well.


Here is the MBAM log:

Malwarebytes' Anti-Malware 1.38
Database version: 2377
Windows 5.1.2600 Service Pack 2

05/07/2009 19:56:48
mbam-log-2009-07-05 (19-56-48).txt

Scan type: Quick Scan
Objects scanned: 96110
Time elapsed: 6 minute(s), 58 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 12
Registry Values Infected: 5
Registry Data Items Infected: 5
Folders Infected: 0
Files Infected: 5

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{ba11ecce-8ecf-4866-bbe2-9f6d3e92cf52} (Trojan.Vundo.H) -> Quarantined and deleted successfully.
HKEY_CLASSES_ROOT\CLSID\{ba11ecce-8ecf-4866-bbe2-9f6d3e92cf52} (Trojan.Vundo.H) -> Quarantined and deleted successfully.
HKEY_CLASSES_ROOT\CLSID\{5cc2f638-99ff-45d2-97c7-e30e83cf04d2} (Trojan.BHO) -> Quarantined and deleted successfully.
HKEY_CLASSES_ROOT\CLSID\{ec43e3fd-5c60-46a6-97d7-e0b85dbdd6c4} (Trojan.BHO) -> Quarantined and deleted successfully.
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\Stats\{5cc2f638-99ff-45d2-97c7-e30e83cf04d2} (Trojan.BHO) -> Quarantined and deleted successfully.
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\Stats\{09f1adac-76d8-4d0f-99a5-5c907dadb988} (Rogue.Multiple) -> Quarantined and deleted successfully.
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\Stats\{1d4db7d2-6ec9-47a3-bd87-1e41684e07bb} (Adware.MyWebSearch) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Active Setup\Installed Components\{0ea88f0f-b698-4ab1-8dbc-ebe2cd00927f} (Backdoor.Bot) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{5cc2f638-99ff-45d2-97c7-e30e83cf04d2} (Trojan.BHO) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\contim (Trojan.Vundo) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\dslcnnct (Trojan.Vundo) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\rdfa (Trojan.Vundo) -> Quarantined and deleted successfully.

Registry Values Infected:
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Run\rirawapola (Trojan.Vundo.H) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Run\320d18a1 (Trojan.Vundo.H) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Run\cpm313e2b3d (Trojan.Vundo.H) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\SharedTaskScheduler\{ec43e3fd-5c60-46a6-97d7-e0b85dbdd6c4} (Trojan.BHO) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\ShellServiceObjectDelayLoad\ssodl (Trojan.BHO) -> Quarantined and deleted successfully.

Registry Data Items Infected:
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Policies\System\DisableRegistryTools (Hijack.Regedit) -> Bad: (1) Good: (0) -> Quarantined and deleted successfully.
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Policies\System\DisableTaskMgr (Hijack.TaskManager) -> Bad: (1) Good: (0) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Security Center\AntiVirusDisableNotify (Disabled.SecurityCenter) -> Bad: (1) Good: (0) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Security Center\FirewallDisableNotify (Disabled.SecurityCenter) -> Bad: (1) Good: (0) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Security Center\UpdatesDisableNotify (Disabled.SecurityCenter) -> Bad: (1) Good: (0) -> Quarantined and deleted successfully.

Folders Infected:
(No malicious items detected)

Files Infected:
C:\WINDOWS\system32\bb1.dat (Trojan.Agent) -> Quarantined and deleted successfully.
C:\WINDOWS\system32\ps1.dat (Trojan.Agent) -> Quarantined and deleted successfully.
C:\WINDOWS\system32\rc.dat (Trojan.Agent) -> Quarantined and deleted successfully.
C:\WINDOWS\system32\alog.txt (Stolen.data) -> Quarantined and deleted successfully.
C:\WINDOWS\system32\inform.dat (Malware.Trace) -> Quarantined and deleted successfully.

#4 DaChew

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Posted 05 July 2009 - 02:41 PM

Please download ATF Cleaner by Atribune & save it to your desktop.
  • Double-click ATF-Cleaner.exe to run the program.
  • Under Main "Select Files to Delete" choose: Select All.
  • Click the Empty Selected button.
  • If you use Firefox browser click Firefox at the top and choose: Select All
  • Click the Empty Selected button.
    If you would like to keep your saved passwords, please click No at the prompt.
  • If you use Opera browser click Opera at the top and choose: Select All
  • Click the Empty Selected button.
    If you would like to keep your saved passwords, please click No at the prompt.
  • Click Exit on the Main menu to close the program.
Note: On Vista, "Windows Temp" is disabled. To empty "Windows Temp" ATF-Cleaner must be "Run as an Administrator".

Please download and scan with SUPERAntiSpyware Free
  • Double-click SUPERAntiSypware.exe and use the default settings for installation.
  • An icon will be created on your desktop. Double-click that icon to launch the program.
  • If asked to update the program definitions, click "Yes". If not, update the definitions before scanning by selecting "Check for Updates". (If you encounter any problems while downloading the updates, manually download them from here. Double-click on the hyperlink for Download Installer and save SASDEFINITIONS.EXE to your desktop. Then double-click on SASDEFINITIONS.EXE to install the definitions.)
  • In the Main Menu, click the Preferences... button.
  • Click the "General and Startup" tab, and under Start-up Options, make sure "Start SUPERAntiSpyware when Windows starts" box is unchecked.
  • Click the "Scanning Control" tab, and under Scanner Options, make sure the following are checked (leave all others unchecked):
    • Close browsers before scanning.
    • Scan for tracking cookies.
    • Terminate memory threats before quarantining.
  • Click the "Close" button to leave the control center screen and exit the program.
  • Do not run a scan just yet.
Reboot your computer in "Safe Mode" using the F8 method. To do this, restart your computer and after hearing your computer beep once during startup (but before the Windows icon appears) press the F8 key repeatedly. A menu will appear with several options. Use the arrow keys to navigate and select the option to run Windows in "Safe Mode".

Scan with SUPERAntiSpyware as follows:
  • Launch the program and back on the main screen, under "Scan for Harmful Software" click Scan your computer.
  • On the left, make sure you check C:\Fixed Drive.
  • On the right, under "Complete Scan", choose Perform Complete Scan and click "Next".
  • After the scan is complete, a Scan Summary box will appear with potentially harmful items that were detected. Click "OK".
  • Make sure everything has a checkmark next to it and click "Next".
  • A notification will appear that "Quarantine and Removal is Complete". Click "OK" and then click the "Finish" button to return to the main menu.
  • If asked if you want to reboot, click "Yes" and reboot normally.
  • To retrieve the removal information after reboot, launch SUPERAntispyware again.
    • Click Preferences, then click the Statistics/Logs tab.
    • Under Scanner Logs, double-click SUPERAntiSpyware Scan Log.
    • If there are several logs, click the current dated log and press View log. A text file will open in your default text editor.
    • Please copy and paste the Scan Log results in your next reply.
  • Click Close to exit the program.

Chewy

No. Try not. Do... or do not. There is no try.

#5 ash623

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Posted 06 July 2009 - 01:41 PM

I did both the things in the post, but when I went back to Superantispyware to look for the log, there was nothing at all the in the logs box, I dunno why that is but there was nothing there at all, and I did all the settings how you said. Should I try the scan again or something?

#6 DaChew

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Posted 06 July 2009 - 01:49 PM

Look again after rebooting into normal mode/preferences
Chewy

No. Try not. Do... or do not. There is no try.

#7 ash623

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Posted 06 July 2009 - 03:45 PM

No I looked again after rebooting and normal mode but nothing there at all, it's a bit odd.


EDIT:
I did the scan again, since I couldn't find any log anywhere for the last one. Don't know if this will help much, it found one threat but that's cos i think about 10 were cleared up in the last scan I did.
Thank you for taking the time to help though, it's very much appreciated.


SUPERAntiSpyware Scan Log
http://www.superantispyware.com

Generated 07/06/2009 at 09:36 PM

Application Version : 4.26.1006

Core Rules Database Version : 3972
Trace Rules Database Version: 1912

Scan type : Complete Scan
Total Scan Time : 01:47:43

Memory items scanned : 222
Memory threats detected : 0
Registry items scanned : 4682
Registry threats detected : 1
File items scanned : 55679
File threats detected : 0

Trojan.Fake-Alert/Trace
HKU\S-1-5-21-854135146-1279168282-3670504019-1005\SOFTWARE\Microsoft\fias4013

Edited by ash623, 06 July 2009 - 03:59 PM.


#8 DaChew

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Posted 06 July 2009 - 04:19 PM

Would you update and run a complete scan with MBAM please?
Chewy

No. Try not. Do... or do not. There is no try.

#9 ash623

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Posted 07 July 2009 - 03:11 AM

Malwarebytes' Anti-Malware 1.38
Database version: 2384
Windows 5.1.2600 Service Pack 3

07/07/2009 9:08:46
mbam-log-2009-07-07 (09-08-46).txt

Scan type: Full Scan (C:\|D:\|)
Objects scanned: 151475
Time elapsed: 41 minute(s), 3 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 0

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
(No malicious items detected)

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
(No malicious items detected)

#10 ash623

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Posted 10 July 2009 - 02:53 PM

Hi, it's been several days and I still haven't received a reply. Can someone please help with what to do next or whether everything is sorted now. Thanks.

#11 DaChew

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Posted 10 July 2009 - 03:04 PM

Sorry about letting this thread slip by

Please update MBAM and run another quick scan and post that log please

Also

Please download and run Processexplorer

http://technet.microsoft.com/en-us/sysinte...s/bb896653.aspx

Under file and save as, create a log and post here

copy and paste into a reply

And

Please download GMER from one of the following locations and save it to your desktop:
  • Main Mirror
    This version will download a randomly named file (Recommended)
  • Zipped Mirror
    This version will download a zip file you will need to extract first. If you use this mirror, please extract the zip file to your desktop.
  • Disconnect from the Internet and close all running programs.
  • Temporarily disable any real-time active protection so your security programs will not conflict with gmer's driver.
  • Double-click on the randomly named GMER file (i.e. n7gmo46c.exe) and allow the gmer.sys driver to load if asked.
  • Note: If you downloaded the zipped version, extract the file to its own folder such as C:\gmer and then double-click on gmer.exe.

    Posted Image
  • GMER will open to the Rootkit/Malware tab and perform an automatic quick scan when first run. (do not use the computer while the scan is in progress)
  • If you receive a WARNING!!! about rootkit activity and are asked to fully scan your system...click NO.
  • Now click the Scan button. If you see a rootkit warning window, click OK.
  • When the scan is finished, click the Save... button to save the scan results to your Desktop. Save the file as gmer.log.
  • Click the Copy button and paste the results into your next reply.
  • Exit GMER and re-enable all active protection when done.
-- If you encounter any problems, try running GMER in Safe Mode.


Please bump any unanswered post after a day or two
Chewy

No. Try not. Do... or do not. There is no try.

#12 ash623

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Posted 12 July 2009 - 09:40 AM

MBAM log

Malwarebytes' Anti-Malware 1.38
Database version: 2384
Windows 5.1.2600 Service Pack 3

12/07/2009 15:10:38
mbam-log-2009-07-12 (15-10-38).txt

Scan type: Quick Scan
Objects scanned: 97057
Time elapsed: 7 minute(s), 25 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 0

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
(No malicious items detected)

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
(No malicious items detected)




Process Explorer log

Process PID CPU Description Company Name
System Idle Process 0 100.00
Interrupts n/a Hardware Interrupts
DPCs n/a Deferred Procedure Calls
System 4
SMSS.EXE 556 Windows NT Session Manager Microsoft Corporation
CSRSS.EXE 628 Client Server Runtime Process Microsoft Corporation
WINLOGON.EXE 652 Windows NT Logon Application Microsoft Corporation
SERVICES.EXE 696 Services and Controller app Microsoft Corporation
SVCHOST.EXE 856 Generic Host Process for Win32 Services Microsoft Corporation
unsecapp.exe 1924 WMI Microsoft Corporation
wmiprvse.exe 1644 WMI Microsoft Corporation
SVCHOST.EXE 900 Generic Host Process for Win32 Services Microsoft Corporation
SVCHOST.EXE 940 Generic Host Process for Win32 Services Microsoft Corporation
wuauclt.exe 2380 Windows Update Automatic Updates Microsoft Corporation
SVCHOST.EXE 1008 Generic Host Process for Win32 Services Microsoft Corporation
SVCHOST.EXE 1136 Generic Host Process for Win32 Services Microsoft Corporation
AAWService.exe 1424 Ad-Aware Service Application Lavasoft
SPOOLSV.EXE 1500 Spooler SubSystem App Microsoft Corporation
SVCHOST.EXE 1584 Generic Host Process for Win32 Services Microsoft Corporation
anbmServ.exe 1620 Service Program for Acer eManager OSA Technologies Inc.
AVGWDSVC.EXE 1712 AVG Watchdog Service AVG Technologies CZ, s.r.o.
AVGRSX.EXE 416 AVG Resident Shield Service AVG Technologies CZ, s.r.o.
AVGNSX.EXE 428 AVG Network scanner Service AVG Technologies CZ, s.r.o.
SVCHOST.EXE 1836 Generic Host Process for Win32 Services Microsoft Corporation
WINVNC4.EXE 1888 VNC Server Free Edition for Win32 RealVNC Ltd.
AVGEMC.EXE 360 AVG E-Mail Scanner AVG Technologies CZ, s.r.o.
AVGCSRVX.EXE 1932 AVG Scanning Core Module - Server Part AVG Technologies CZ, s.r.o.
alg.exe 112 Application Layer Gateway Service Microsoft Corporation
SVCHOST.EXE 3524 Generic Host Process for Win32 Services Microsoft Corporation
LSASS.EXE 708 LSA Shell (Export Version) Microsoft Corporation
Explorer.EXE 1684 Windows Explorer Microsoft Corporation
Keyhook.exe 2324 SiS Compatible Super VGA Keyboard Daemon Silicon Integrated Systems Corporation
SOUNDMAN.EXE 2340 Realtek Sound Manager Realtek Semiconductor Corp.
SynTPLpr.exe 2348 TouchPad Driver Helper Application Synaptics, Inc.
SynTPEnh.exe 2392 Synaptics TouchPad Enhancements Synaptics, Inc.
PCMService.exe 2400 CyberLink PowerCinema Resident Program CyberLink Corp.
QtZgAcer.EXE 2580 Launch Manager Dritek System Inc.
Monitor.exe 2592 Monitor acer Inc.
AAWTray.exe 2656 Ad-Aware Tray Application Lavasoft
avgtray.exe 2732 AVG Tray Monitor AVG Technologies CZ, s.r.o.
ctfmon.exe 2856 CTF Loader Microsoft Corporation
sistray.exe 2896 SiS Compatible Super VGA Tray Application Silicon Integrated Systems Corporation
IEXPLORE.EXE 1388 Internet Explorer Microsoft Corporation
procexp.exe 3900 Sysinternals Process Explorer Sysinternals - www.sysinternals.com





GMER log

GMER 1.0.15.14972 - http://www.gmer.net
Rootkit scan 2009-07-12 15:26:24
Windows 5.1.2600 Service Pack 3


---- System - GMER 1.0.15 ----

SSDT Lbd.sys (Boot Driver/Lavasoft AB) ZwCreateKey [0xF757687E]
SSDT Lbd.sys (Boot Driver/Lavasoft AB) ZwSetValueKey [0xF7576BFE]

---- Kernel code sections - GMER 1.0.15 ----

? C:\WINDOWS\system32\Drivers\PROCEXP113.SYS The system cannot find the file specified. !

---- Devices - GMER 1.0.15 ----

AttachedDevice \Driver\Tcpip \Device\Ip avgtdix.sys (AVG Network connection watcher/AVG Technologies CZ, s.r.o.)
AttachedDevice \Driver\Kbdclass \Device\KeyboardClass0 SynTP.sys (Synaptics Touchpad Driver/Synaptics, Inc.)
AttachedDevice \Driver\Kbdclass \Device\KeyboardClass1 SynTP.sys (Synaptics Touchpad Driver/Synaptics, Inc.)
AttachedDevice \Driver\Tcpip \Device\Tcp avgtdix.sys (AVG Network connection watcher/AVG Technologies CZ, s.r.o.)
AttachedDevice \Driver\Tcpip \Device\Tcp Lbd.sys (Boot Driver/Lavasoft AB)
AttachedDevice \Driver\Tcpip \Device\Udp avgtdix.sys (AVG Network connection watcher/AVG Technologies CZ, s.r.o.)
AttachedDevice \Driver\Tcpip \Device\Udp Lbd.sys (Boot Driver/Lavasoft AB)
AttachedDevice \Driver\Tcpip \Device\RawIp avgtdix.sys (AVG Network connection watcher/AVG Technologies CZ, s.r.o.)
AttachedDevice \Driver\Tcpip \Device\RawIp Lbd.sys (Boot Driver/Lavasoft AB)
AttachedDevice \FileSystem\Fastfat \Fat fltmgr.sys (Microsoft Filesystem Filter Manager/Microsoft Corporation)

---- EOF - GMER 1.0.15 ----

#13 DaChew

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Posted 12 July 2009 - 11:09 AM

Besides for the usual acer crud I don't see much out of the ordinary except for this line

WINVNC4.EXE 1888 VNC Server Free Edition for Win32 RealVNC Ltd.

Would you elaborate?

Also have you purged/cleaned up system restore, done a disk cleanup and then defragged?

Now you should Create a New Restore Point to prevent possible reinfection from an old one. Some of the malware you picked up could have been backed up, renamed and saved in System Restore. Since this is a protected directory your tools cannot access to delete these files, they sometimes can reinfect your system if you accidentally use an old restore point. Setting a new restore point AFTER cleaning your system will help prevent this and enable your computer to "roll-back" to a clean working state.

The easiest and safest way to do this is:
  • Go to Start > Programs > Accessories > System Tools and click "System Restore".
  • Choose the radio button marked "Create a Restore Point" on the first screen then click "Next". Give the R.P. a name, then click "Create". The new point will be stamped with the current date and time. Keep a log of this so you can find it easily should you need to use System Restore.
  • Then use Disk Cleanup to remove all but the most recently created Restore Point.
  • Go to Start > Run and type: Cleanmgr
  • Click "Ok". Disk Cleanup will scan your files for several minutes, then open.
  • Click the "More Options" tab, then click the "Clean up" button under System Restore.
  • Click Ok. You will be prompted with "Are you sure you want to delete all but the most recent restore point?"
  • Click Yes, then click Ok.
  • Click Yes again when prompted with "Are you sure you want to perform these actions?"
  • Disk Cleanup will remove the files and close automatically.
Vista Users can refer to these links: Create a New Restore Point and Disk Cleanup.
Chewy

No. Try not. Do... or do not. There is no try.

#14 ash623

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Posted 12 July 2009 - 03:58 PM

Thanks for all the help.

The VNC thing I don't know myself, it came installed on the computer when I got it, I didn't know whether I needed it or not so just left it.

Done all those things. The computer does seem to be running much better than before, startup is much faster and opening applications too.

#15 DaChew

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Posted 12 July 2009 - 04:11 PM

I would get rid of the VNC, it's for remote logins, probably by tech support by Acer, very unreliable.

I would disable AdAware running from bootup or even uninstall it, it's not very effective anymore.

MBAM supplemented with SAS are much better scanners
Chewy

No. Try not. Do... or do not. There is no try.




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