Jump to content


 


Register a free account to unlock additional features at BleepingComputer.com
Welcome to BleepingComputer, a free community where people like yourself come together to discuss and learn how to use their computers. Using the site is easy and fun. As a guest, you can browse and view the various discussions in the forums, but can not create a new topic or reply to an existing one unless you are logged in. Other benefits of registering an account are subscribing to topics and forums, creating a blog, and having no ads shown anywhere on the site.


Click here to Register a free account now! or read our Welcome Guide to learn how to use this site.

Photo

firefox wont open, gaim wont connect, comp suddenly runs slow


  • Please log in to reply
1 reply to this topic

#1 FLYer JUDE

FLYer JUDE

  • Members
  • 1 posts
  • OFFLINE
  •  
  • Local time:04:23 PM

Posted 04 July 2009 - 02:59 PM

hello and to start off i'd like to thank anyone who takes time to read this and try to help me out, thank you.

I'm running win xp sp2.

On July 1st an infected file was downloaded and run. AVG and Winpatrol noticed this and prompted the user to take action. The user checked to block all changes that the infected file tried to make, and deleted the file. Then music started to come from the speakers. All kinds of completly random stuff that is not installed on the computer. In task manager there was a file "c.exe" after ending this process the music stopped and it never came back. I don't know if it is related, but the next day the computer started to have problems.

Gaim 99% of the time hangs and timeouts when trying to connect a screen name. I do not have a firewall and windows one is disabled.

To get firefox to work, i had to open the browser, it wouldnt appear on screen but the process showed in task manager. Then i used task manager to end the process tree. Then when i opened the browser it would open but run slowly. This no longer works. Now when i click to open it nothing happens and the process does not show up in task manager.

Internet explorer works fine and that is what i'm using to write this. The computer was also having this overall lag with everything i'd try to do on it. Ex: open the start menu, open folders, etc. However as of this last computer restart, not that i've done anything to fix it, the computer runs at normal speed. The only problems are firefox, and gaim right this instant.

I've scanned with AVG, Malwarebytes, spybot, spyware doctor and bitdefender and all come up with nothing. Everything has been newly updated.

I really do not know what could possibly be the problem. Any help or advice is very much apreciated. Hopefully i gave out enough information.


edit: after installing IE 8 and restarting the computer froze at the windows apssword screen, next reboot it went a bit further, a 2 more tries and windows loaded fine though it was slow. Now IE is slow to open tabs, and search webpages. Opening folders sometimes lags up and other times work fine. Gaim worked signed on 3 times in a row sucesfully which is different, but firefox is still the same. I am so confused.

Edited by FLYer JUDE, 04 July 2009 - 05:58 PM.


BC AdBot (Login to Remove)

 


m

#2 Elise

Elise

    Bleepin' Blonde


  • Malware Study Hall Admin
  • 60,579 posts
  • OFFLINE
  •  
  • Gender:Female
  • Location:Romania
  • Local time:10:23 PM

Posted 09 July 2009 - 02:39 AM

Hi FLYer JUDE, and :thumbsup: to BleepingComputer!

Please follow the steps below. If you have questions or problems while working, please let me know!

ATF-CLEANER
------------------
Please download ATF Cleaner by Atribune. (This program is for XP and Windows 2000 only)Double-click ATF-Cleaner.exe to run the program.
Under Main "Select Files to Delete" choose: Select All.
Click the Empty Selected button.
If you use Firefox browserClick Firefox at the top and choose: Select All
Click the Empty Selected button.
NOTE: If you would like to keep your saved passwords, please click No at the prompt.
If you use Opera browserClick Opera at the top and choose: Select All
Click the Empty Selected button.
NOTE: If you would like to keep your saved passwords, please click No at the prompt.
Click Exit on the Main menu to close the program.
For Technical Support, double-click the e-mail address located at the bottom of each menu.


DR. WEB CUREIT
----------------------
Please download Dr.Web CureIt and save it to your desktop. DO NOT perform a scan yet.
alternate download link
Note: The file will be randomly named (i.e. 5mkuvc4z.exe).

Reboot your computer in "Safe Mode" using the F8 method. To do this, restart your computer and after hearing your computer beep once during startup (but before the Windows icon appears) press the F8 key repeatedly. A menu will appear with several options. Use the arrow keys to navigate and select the option to run Windows in Safe Mode.

Scan with Dr.Web CureIt as follows:
  • Double-click on the randomly named file to open the program and click Start. (There is no need to update if you just downloaded the most current version
  • Read the Virus check by DrWeb scanner prompt and click Ok where asked to Start scan now? Allow the setup.exe to load if asked by any of your security programs.
  • The Express scan will automatically begin.
    (This is a short scan of files currently running in memory, boot sectors, and targeted folders).
  • If prompted to dowload the Full version Free Trial, ignore and click the X to close the window.
  • If an infected object is found, you will be prompted to move anything that cannot be cured. Click Yes to All. (This will move any detected files to the C:\Documents and Settings\userprofile\DoctorWeb\Quarantine folder if they can't be cured)
  • After the Express Scan is finished, put a check next to Complete scan to scan all local disks and removable media.
  • In the top menu, click Settings > Change settings, and uncheck "Heuristic analysis" under the "Scanning" tab, then click Apply, Ok.
  • Back at the main window, click the green arrow "Start Scanning" button on the right under the Dr.Web logo.
  • Please be patient as this scan could take a long time to complete.
  • When the scan has finished, a message will be displayed at the bottom indicating if any viruses were found.
  • Click Select All, then choose Cure > Move incurable.
  • In the top menu, click file and choose save report list.
  • Save the DrWeb.csv report to your desktop.
  • Exit Dr.Web Cureit when done.
  • Important! Reboot your computer because it could be possible that files in use will be moved/deleted during reboot.
  • After reboot, post the contents of the log from Dr.Web in your next reply. (You can use Notepad to open the DrWeb.cvs report)

regards, Elise


"Now faith is the substance of things hoped for, the evidence of things not seen."

 

Follow BleepingComputer on: Facebook | Twitter | Google+ | lockerdome

 

Malware analyst @ Emsisoft





0 user(s) are reading this topic

0 members, 0 guests, 0 anonymous users