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VISTA FREEZE ON STARTUP - PLEASE WAIT


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4 replies to this topic

#1 jas009

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Posted 03 July 2009 - 08:44 PM

Hi Need urgent assistance!!! PLEASE


Last night Windows Vista Home d/load new updates - IE 8 and I uninstalled Avast anti virus and put on PC Tools anti virus. It wanted me to restart which I did and now when it boots up it freezes on the screen 'Please Wait' the circle keeps spinning and acts like it is thinking but nothing. I have tried booting in Safe
mode with and without networking and with the command prompt - all with the same outcome.

This Acer is pretty new, last month or so, not sure of exact specs, but I don't even have the option to repair vista or restore from a previous config. Only options I get are the Safe Mode ones and Start windows Normally.

The Computer came pre loaded with Vista Home and hence I don't seem to have the disks. I know that normally the backup of vista is on the partition drive but how do I get to it if I cannot load into Windows? I need to fix this as its not my computer and feeling extremely guilty!!!

Please if you respond not to difficult indepth tech answers I know a little but not good with fiddling with the inside of the comp....


Thanks Anything would be GREAT!!!!!
MeMeMeMeMeMeMeMeMeMeMe

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#2 snowdrop

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Posted 04 July 2009 - 04:41 AM

Hi :huh: Did the computer owner ask you to uninstall the Avast and what method did you use to uninstall it?

#3 jas009

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Posted 04 July 2009 - 07:03 AM

Yes was asked to uninstall it. I used the Add/remove program option as there was no Uninstall program in the Avast directory.
Have found out with ACER computers I need to press ALT F10 when the ACER logo comes up to enter into the System Restore feature I will try this and have my fingers crossed.
MeMeMeMeMeMeMeMeMeMeMe

#4 snowdrop

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Posted 04 July 2009 - 07:47 AM

Not sure if you may find these Vista tutorials of any help?

http://www.bleepingcomputer.com/tutorials/windows-vista-feature-guide/


http://www.bleepingcomputer.com/tutorials/windows-vista-system-restore-guide/ :huh:

#5 jas009

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Posted 04 July 2009 - 11:59 PM

ok fixed this problem with ACER's press F2 on start-up which brings up the option for the Advanced options so you can restore to a earlier point.
MeMeMeMeMeMeMeMeMeMeMe




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