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Cant run antivirus or related websites


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#1 humpty69

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Posted 03 July 2009 - 08:27 PM

i caught some kind of virus the other day and I am having some major difficulties now. I would have posted in the other forum but when i click the link it shuts down internet explorer.
I cant run kaspersky, or anti malware bytes, cant install any other virus protection or hijack this. I can run spybot but it does not find anything. Furthermore when i search for kaspersky or malwarebytes or things of the nature it shuts down my internet explorer. If i boot into safe mode I still have the same problem. I ended up getting system security virus but was able to remove that and continued having the same problems. I also tried running smitfraudfix. I tried to rename malwarebytes and install it but after you choose english it shuts down. I cant seem to find anything solutions on the web. Oh and whenever I click a link from google or any search engine it redirects me to some other sites. Nothing is working for me and I am getting very frustrated. If anybody knows what is causing this or has any suggestion I would love to hear them.
Thank you

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#2 boopme

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Posted 03 July 2009 - 09:26 PM

Hello. let's try to run OOTREPEAL

Next Please install RootRepeal

Go HERE, and download RootRepeal.zip to your Desktop.
Tutorial with images ,if needed >> L@@K.
Unzip that,(7-zip tool if needed) and then click RootRepeal.exe to open the scanner.
Next click on the Report tab, now click on Scan. A Window will open asking what to include in the scan. Check all of the below and then click OK.

Drivers
Files
Processes
SSDT
Stealth Objects
Hidden Services


Now you'll be asked which drive to scan. Check C: and click OK again and the scan will start. Please be patient as the scan runs. When the scan has finished, click on Save Report.
Name the log RootRepeal.txt and save it to your Documents folder (it should automatically save it there).
Please copy and paste that into your next reply.
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#3 humpty69

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Posted 03 July 2009 - 10:12 PM

okay downloaded rootrepeal and extracted it. When i go to run it, it says windows cannot access the specified device, path or file. You may not have the appropriate permissions to access them, tried to extract again in a different location and got the same message. rebooted comp and still got the same message. So then i tried to click on the tutorial with images and when i clicked the link ie shut down.

I managed to get Super antispyware downloaded and installed but whenever i run it, it runs for about a min then the computer crashes and restarts. I also tried running vundo fix because alot of the symptoms sounded similar to what was happening to me, but that did not find anything either.

Edited by humpty69, 03 July 2009 - 10:21 PM.


#4 boopme

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Posted 03 July 2009 - 10:36 PM

Ok let's try to get Dr.Web to run.

Before we start fixing anything you should print out these instructions or copy them to a NotePad file so they will be accessible. Some steps will require you to disconnect from the Internet or use Safe Mode and you will not have access to this page.

Please download Dr.Web CureIt and save it to your desktop. DO NOT perform a scan yet.
alternate download link
Note: The file will be randomly named (i.e. 5mkuvc4z.exe).

Reboot your computer in "Safe Mode" using the F8 method. To do this, restart your computer and after hearing your computer beep once during startup (but before the Windows icon appears) press the F8 key repeatedly. A menu will appear with several options. Use the arrow keys to navigate and select the option to run Windows in "Safe Mode".

Scan with Dr.Web CureIt as follows:
  • Double-click on the randomly named file to open the program and click Start. (There is no need to update if you just downloaded the most current version
  • Read the Virus check by DrWeb scanner prompt and click Ok where asked to Start scan now? Allow the setup.exe to load if asked by any of your security programs.
  • The Express scan will automatically begin.
    (This is a short scan of files currently running in memory, boot sectors, and targeted folders).
  • If prompted to dowload the Full version Free Trial, ignore and click the X to close the window.
  • If an infected object is found, you will be prompted to move anything that cannot be cured. Click Yes to All. (This will move any detected files to the C:\Documents and Settings\userprofile\DoctorWeb\Quarantine folder if they can't be cured)
  • After the Express Scan is finished, put a check next to Complete scan to scan all local disks and removable media.
  • In the top menu, click Settings > Change settings, and uncheck "Heuristic analysis" under the "Scanning" tab, then click Apply, Ok.
  • Back at the main window, click the green arrow "Start Scanning" button on the right under the Dr.Web logo.
  • Please be patient as this scan could take a long time to complete.
  • When the scan has finished, a message will be displayed at the bottom indicating if any viruses were found.
  • Click Select All, then choose Cure > Move incurable.
  • In the top menu, click file and choose save report list.
  • Save the DrWeb.csv report to your desktop.
  • Exit Dr.Web Cureit when done.
  • Important! Reboot your computer because it could be possible that files in use will be moved/deleted during reboot.
  • After reboot, post the contents of the log from Dr.Web in your next reply. (You can use Notepad to open the DrWeb.cvs report)

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