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Problem with Kaspersky Internet Security 8.0.0.506(a)


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3 replies to this topic

#1 iBleepU

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Posted 03 July 2009 - 02:23 PM

hello fellow members. i have about 10 working computers ( laptop & desktop ) that i run here at home sharing an internet connection with peer-to-peer network connectivity. last week while i was online in a warez forum, the system i was using started to uninstall my kaspersky internet security without my permission, so i thought i was being hacked. i immediately disconnected the rj45 jack & tried to cancel the uninstallation process. i naturally thought i was being hacked. however a few days later, while i was on a trip in Houston, Texas, my laptop started to do the same while online, connected wirelessly. i had to stop the process & reinstall KIS v.8.0.

has anyone else experience this type of problem?

the mentioned desktop system got so slow that i had to totally uninstalled kaspersky & is now running eset smart security. during eset installation, i run a full scan & found nothing unusual. malwarebyte's anti-malware v1.38 did not find anything either. matter of fact i am writing this on the same system. any ideas? please help! your inputs will be greatly appreciated.

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#2 Guest_superbird_*

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Posted 05 July 2009 - 05:08 AM

Hi,

I think you're infected with malware. Do this:

Please download Malwarebytes Anti-Malware and save it to your desktop.
alternate download link 1
alternate download link 2

MBAM may "make changes to your registry" as part of its disinfection routine. If using other security programs that detect registry changes (ie Spybot's Teatimer), they may interfere or alert you. Temporarily disable such programs or permit them to allow the changes.
  • Make sure you are connected to the Internet.
  • Double-click on mbam-setup.exe to install the application.
  • When the installation begins, follow the prompts and do not make any changes to default settings.
  • When installation has finished, make sure you leave both of these checked:
    • Update Malwarebytes' Anti-Malware
    • Launch Malwarebytes' Anti-Malware
  • Then click Finish.
MBAM will automatically start and you will be asked to update the program before performing a scan.
  • If an update is found, the program will automatically update itself. Press the OK button to close that box and continue.
  • If you encounter any problems while downloading the definition updates, manually download them from here and just double-click on mbam-rules.exe to install.
On the Scanner tab:
  • Make sure the "Perform Quick Scan" option is selected.
  • Then click on the Scan button.
  • If asked to select the drives to scan, leave all the drives selected and click on the Start Scan button.
  • The scan will begin and "Scan in progress" will show at the top. It may take some time to complete so please be patient.
  • When the scan is finished, a message box will say "The scan completed successfully. Click 'Show Results' to display all objects found".
  • Click OK to close the message box and continue with the removal process.
Back at the main Scanner screen:
  • Click on the Show Results button to see a list of any malware that was found.
  • Make sure that everything is checked, and click Remove Selected.
  • When removal is completed, a log report will open in Notepad.
  • The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
  • Copy and paste the contents of that report in your next reply. Be sure to post the complete log to include the top portion which shows MBAM's database version and your operating system.
  • Exit MBAM when done.
Note: If MBAM encounters a file that is difficult to remove, you will be asked to reboot your computer so MBAM can proceed with the disinfection process. If asked to restart the computer, please do so immediately. Failure to reboot normally (not into safe mode) will prevent MBAM from removing all the malware.

#3 iBleepU

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Posted 05 July 2009 - 03:56 PM

thanks for the assistance, superbird. here is a picture of the scan result Posted Image
i have a theory of what may have transpired but due to legal issues is reluctant to mention it here in public. besides i have totally uninstalled kaspersky internet security 2009 from this system.
this system now works like it used to, although i am still keeping an eagle eye on it.

Edited by iBleepU, 05 July 2009 - 04:01 PM.


#4 Guest_superbird_*

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Posted 06 July 2009 - 04:34 AM

Hi,

Did you have a legal version of Kaspersky?
Is your current ESET Smart security legal?

What is that theory? If needed, you can also PM it to me.




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