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Please some one help me I have run out of options


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#1 MistRaven

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Posted 03 July 2009 - 02:19 PM

Hello I have a Dell windows xp home edition sp2 recently I found I had some maleware problems.
I ran numerous scans with all sorts of scanners from ones you download to online ones all finding maleware and spyware they all said different things were found none matching the other scanners.

I have run Avast, Comodo,Trend housecalls, Kaspersky,Panda, Avira, Malware bytes and Ad-Adware to name a few.
I also ran scan with SDFix and it found no trojans

[The only ones I have a log of is Avast, Comodo, Ad-Aware and Avira]

AVAST found:
A0008823.exe in C:\System Volume Information\_restore-{202550A8-7A33-4BCA-9586-051D224DDBF8F}-\RP104 ----Virus Win32:Trojan-gen {Other}

eab5c45e.sys in C:\WINDOWS\SYSTEM32\DRIVERS----------Virus Win32:RustNT[Rtk]

Under all chest files shows these as well all in C:\WINDOWS\system32
kernel32.dll
winsock.dll
wsock32.dll

COMODO found:
A0008812.exe in C:\System Volume Information\_restore-{202550A8-7A33-4BCA-9586-051D224DDBF8F}-\RP104

Threat Name---- Heur.Suspicious@23093783
-------------------------------------------------
A0009465.dll in C:\System Volume Information\_restore-{202550A8-7A33-4BCA-9586-051D224DDBF8F}-\RP109

Threat name ---- Unclassified Malware@6740009
-----------------------------------------
C:\WINDOWS\Nircmd.exe ---- threat---- Application.Win32.NirCmd.~A@6740009
C:\WINDOWS\SETPWRCG.exe-----threat---- Heur.Suspicious@22462120
C:\WINDOWS\SYSTEM32\kdfhok.dll-----threat--- Heur.Packed.Unknown


AVIRA found:
Version information:
BUILD.DAT : 9.0.0.403 17961 Bytes 6/3/2009 17:05:00
AVSCAN.EXE : 9.0.3.6 466689 Bytes 5/11/2009 15:14:47
AVSCAN.DLL : 9.0.3.0 40705 Bytes 2/27/2009 16:58:24
LUKE.DLL : 9.0.3.2 209665 Bytes 2/20/2009 17:35:49
LUKERES.DLL : 9.0.2.0 12033 Bytes 2/27/2009 16:58:52
ANTIVIR0.VDF : 7.1.0.0 15603712 Bytes 10/27/2008 18:30:36
ANTIVIR1.VDF : 7.1.4.132 5707264 Bytes 6/24/2009 21:16:55
ANTIVIR2.VDF : 7.1.4.133 2048 Bytes 6/24/2009 21:16:56
ANTIVIR3.VDF : 7.1.4.146 117248 Bytes 6/28/2009 21:16:57
Engineversion : 8.2.0.199
AEVDF.DLL : 8.1.1.1 106868 Bytes 4/30/2009 17:52:04
AESCRIPT.DLL : 8.1.2.10 418171 Bytes 6/28/2009 21:17:10
AESCN.DLL : 8.1.2.3 127347 Bytes 5/14/2009 17:02:01
AERDL.DLL : 8.1.1.3 438645 Bytes 10/30/2008 00:24:41
AEPACK.DLL : 8.1.3.18 401783 Bytes 5/27/2009 22:07:20
AEOFFICE.DLL : 8.1.0.38 196987 Bytes 6/28/2009 21:17:08
AEHEUR.DLL : 8.1.0.137 1823095 Bytes 6/28/2009 21:17:07
AEHELP.DLL : 8.1.3.6 205174 Bytes 6/28/2009 21:17:00
AEGEN.DLL : 8.1.1.46 348533 Bytes 6/28/2009 21:16:59
AEEMU.DLL : 8.1.0.9 393588 Bytes 10/9/2008 20:32:40
AECORE.DLL : 8.1.6.12 180599 Bytes 5/27/2009 22:07:20
AEBB.DLL : 8.1.0.3 53618 Bytes 10/9/2008 20:32:40
AVWINLL.DLL : 9.0.0.3 18177 Bytes 12/12/2008 14:47:59
AVPREF.DLL : 9.0.0.1 43777 Bytes 12/5/2008 16:32:15
AVREP.DLL : 8.0.0.3 155905 Bytes 1/20/2009 20:34:28
AVREG.DLL : 9.0.0.0 36609 Bytes 12/5/2008 16:32:09
AVARKT.DLL : 9.0.0.3 292609 Bytes 3/24/2009 21:05:41
AVEVTLOG.DLL : 9.0.0.7 167169 Bytes 1/30/2009 16:37:08
SQLITE3.DLL : 3.6.1.0 326401 Bytes 1/28/2009 21:03:49
SMTPLIB.DLL : 9.2.0.25 28417 Bytes 2/2/2009 14:21:33
NETNT.DLL : 9.0.0.0 11521 Bytes 12/5/2008 16:32:10
RCIMAGE.DLL : 9.0.0.25 2438913 Bytes 5/15/2009 21:39:58
RCTEXT.DLL : 9.0.37.0 86785 Bytes 4/17/2009 16:19:48

Configuration settings for the scan:
Jobname.............................: Complete system scan
Configuration file..................: C:\Program Files\Avira\AntiVir Desktop\sysscan.avp
Logging.............................: low
Primary action......................: interactive
Secondary action....................: ignore
Scan master boot sector.............: on
Scan boot sector....................: on
Boot sectors........................: C:, D:,
Process scan........................: on
Scan registry.......................: on
Search for rootkits.................: on
Integrity checking of system files..: off
Scan all files......................: All files
Scan archives.......................: on
Recursion depth.....................: 20
Smart extensions....................: on
Macro heuristic.....................: on
File heuristic......................: medium
Deviating risk categories...........: +APPL,+GAME,+JOKE,+PCK,+SPR,

Start of the scan: Sunday, June 28, 2009 16:23

Starting search for hidden objects.
'31903' objects were checked, '0' hidden objects were found.

The scan of running processes will be started
Scan process 'avscan.exe' - '1' Module(s) have been scanned
Scan process 'SVCHOST.EXE' - '1' Module(s) have been scanned
Scan process 'avcenter.exe' - '1' Module(s) have been scanned
Scan process 'avcenter.exe' - '1' Module(s) have been scanned
Scan process 'avgnt.exe' - '1' Module(s) have been scanned
Scan process 'sched.exe' - '1' Module(s) have been scanned
Scan process 'avguard.exe' - '1' Module(s) have been scanned
Scan process 'ALG.EXE' - '1' Module(s) have been scanned
Scan process 'msiexec.exe' - '1' Module(s) have been scanned
Scan process 'YahooAUService.exe' - '1' Module(s) have been scanned
Scan process 'sprtsvc.exe' - '1' Module(s) have been scanned
Scan process 'SeaPort.exe' - '1' Module(s) have been scanned
Scan process 'PSIService.exe' - '1' Module(s) have been scanned
Scan process 'HPZipm12.exe' - '1' Module(s) have been scanned
Scan process 'a2service.exe' - '1' Module(s) have been scanned
Scan process 'GoogleToolbarNotifier.exe' - '1' Module(s) have been scanned
Scan process 'CTFMON.EXE' - '1' Module(s) have been scanned
Scan process 'cssurf.exe' - '1' Module(s) have been scanned
Scan process 'cfp.exe' - '1' Module(s) have been scanned
Scan process 'sprtcmd.exe' - '1' Module(s) have been scanned
Scan process 'igfxpers.exe' - '1' Module(s) have been scanned
Scan process 'hkcmd.exe' - '1' Module(s) have been scanned
Scan process 'tfswctrl.exe' - '1' Module(s) have been scanned
Scan process 'explorer.exe' - '1' Module(s) have been scanned
Scan process 'spoolsv.exe' - '1' Module(s) have been scanned
Scan process 'MsMpEng.exe' - '1' Module(s) have been scanned
Scan process 'SVCHOST.EXE' - '1' Module(s) have been scanned
Scan process 'cmdagent.exe' - '1' Module(s) have been scanned
Scan process 'SVCHOST.EXE' - '1' Module(s) have been scanned
Scan process 'SVCHOST.EXE' - '1' Module(s) have been scanned
Scan process 'LSASS.EXE' - '1' Module(s) have been scanned
Scan process 'services.exe' - '1' Module(s) have been scanned
Scan process 'WINLOGON.EXE' - '1' Module(s) have been scanned
Scan process 'CSRSS.EXE' - '1' Module(s) have been scanned
Scan process 'SMSS.EXE' - '1' Module(s) have been scanned
35 processes with 35 modules were scanned

Starting master boot sector scan:
Master boot sector HD0
[INFO] No virus was found!
Master boot sector HD1
[INFO] No virus was found!

Start scanning boot sectors:
Boot sector 'C:\'
[INFO] No virus was found!
Boot sector 'D:\'
[INFO] No virus was found!

Starting to scan executable files (registry).
The registry was scanned ( '63' files ).

Starting the file scan:

Begin scan in 'C:\'
C:\hiberfil.sys
[WARNING] The file could not be opened!
[NOTE] This file is a Windows system file.
[NOTE] This file cannot be opened for scanning.
C:\pagefile.sys
[WARNING] The file could not be opened!
[NOTE] This file is a Windows system file.
[NOTE] This file cannot be opened for scanning.
C:\Documents and Settings\Barbara\.housecall6.6\Quarantine\svchost.exe.bac_a01248
[0] Archive type: HIDDEN
--> FIL\\\?\C:\Documents and Settings\Barbara\.housecall6.6\Quarantine\svchost.exe.bac_a01248
[DETECTION] Is the TR/FraudPack.34816 Trojan
C:\Documents and Settings\Barbara\Desktop\FFF-ReflexV3.exe
[DETECTION] Is the TR/Hijacker.Gen Trojan
C:\Documents and Settings\Barbara\Desktop\Misc Stuff\new games\less played\All.Reflexive.Arcade.Games.v3.0_CRK-FFF\FFF-ReflexV3.exe
[DETECTION] Is the TR/Hijacker.Gen Trojan
C:\System Volume Information\_restore{202550A8-7A33-4BCA-9586-051D24DDBF8F}\RP4\A0004130.exe
[DETECTION] Is the TR/Crypt.FKM.Gen Trojan
C:\System Volume Information\_restore{202550A8-7A33-4BCA-9586-051D24DDBF8F}\RP4\A0004131.exe
[DETECTION] Is the TR/Dldr.Agent.29184 Trojan
C:\WINDOWS\Nircmd.exe
[DETECTION] Contains recognition pattern of the APPL/NirCmd.E.2.B application
C:\WINDOWS\SYSTEM32\DRIVERS\eab5c45e.sys
[DETECTION] Contains a recognition pattern of the (harmful) BDS/NewRest.AO.93 back-door program
Begin scan in 'D:\' <HP_PAVILION>

Beginning disinfection:
C:\Documents and Settings\Barbara\.housecall6.6\Quarantine\svchost.exe.bac_a01248
[NOTE] The file was moved to '4aaaf1f7.qua'!
C:\Documents and Settings\Barbara\Desktop\FFF-ReflexV3.exe
[DETECTION] Is the TR/Hijacker.Gen Trojan
[NOTE] The file was moved to '4a8df1c7.qua'!
C:\Documents and Settings\Barbara\Desktop\Misc Stuff\new games\less played\All.Reflexive.Arcade.Games.v3.0_CRK-FFF\FFF-ReflexV3.exe
[DETECTION] Is the TR/Hijacker.Gen Trojan
[NOTE] The file was moved to '4b088f60.qua'!
C:\System Volume Information\_restore{202550A8-7A33-4BCA-9586-051D24DDBF8F}\RP4\A0004130.exe
[DETECTION] Is the TR/Crypt.FKM.Gen Trojan
[NOTE] The file was moved to '4a77f1b1.qua'!
C:\System Volume Information\_restore{202550A8-7A33-4BCA-9586-051D24DDBF8F}\RP4\A0004131.exe
[DETECTION] Is the TR/Dldr.Agent.29184 Trojan
[NOTE] The file was moved to '4bf596e2.qua'!
C:\WINDOWS\Nircmd.exe
[DETECTION] Contains recognition pattern of the APPL/NirCmd.E.2.B application
[NOTE] The file was moved to '4ab9f1ea.qua'!
C:\WINDOWS\SYSTEM32\DRIVERS\eab5c45e.sys
[DETECTION] Contains a recognition pattern of the (harmful) BDS/NewRest.AO.93 back-door program
[NOTE] The file was moved to '4aa9f1e2.qua'!


End of the scan: Sunday, June 28, 2009 17:41
Used time: 1:17:29 Hour(s)

The scan has been done completely.
9795 Scanned directories
292041 Files were scanned
7 Viruses and/or unwanted programs were found
0 Files were classified as suspicious
0 files were deleted
0 Viruses and unwanted programs were repaired
7 Files were moved to quarantine
0 Files were renamed
2 Files cannot be scanned
292032 Files not concerned
8877 Archives were scanned
2 Warnings
9 Notes
31903 Objects were scanned with rootkit scan
0 Hidden objects were found


Ad-Aware found
WIN32WORMkdCRYPT


Although they cleaned the bugs my problems are not any better. I can do everything on my computer as always except Since this happened following things are going wrong.

Problems:
1.I found when I tried to use system restore it wouldl not open on one click then on second click I just get a white screen.

So ok I wondered why is this so I put in my windows cd and ran sfc /scannow to fix any windows files and tried again while cd was in drive and it loaded system restore. Only all my past dates were gone so I could not go back to a earlier date.
When it was finished I took out cd and tried system restore again to no avail it would not work.

2. Each time I boot up or try to open a program I get a pop up windows installer configuring to scan
but cannot complete then asks me to insert cd. It does not say what program it is looking for by name.

3. Now once in awhile I am getting a new pop up that says in title of bar
update.exe-Application Error
The instruction at "0x84995786" referenced memory at "0x84995786" . The memory could not be
"read" .
Click ok to terminate the program Click on Cancel to debug the program



I have browse this forum for similar problems following suggested fix ideas and nothing is working.

Should I do a Windows Repair or do I have to reformat?? I am dreaded to reformat I been putting this off since last week trying to fix this on my own.

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#2 Plumber

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Posted 03 July 2009 - 02:26 PM

Hi,I am not a guru by any means but I would try a repair first.One small drawback is you have to update all over again but it beats reformatting,Tony.

#3 polarpimp

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Posted 03 July 2009 - 02:27 PM

i dont think its safe to hav all of those antivirus programs runnig at once...but u should go 2 youtube and type in "Using The Avira Rescue CD". i hope it helps it helped with my pc.
Sorry i couldnt b of much help

#4 MistRaven

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Posted 03 July 2009 - 02:43 PM

i dont think its safe to hav all of those antivirus programs runnig at once...but u should go 2 youtube and type in "Using The Avira Rescue CD". i hope it helps it helped with my pc.
Sorry i couldnt b of much help



Oh hun I am not running all of them at once I tried each one of the online scanners and then installed each of the others and scanned to clean then uninstalled to try another one.

thanks so much

#5 MistRaven

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Posted 03 July 2009 - 02:44 PM

Hi,I am not a guru by any means but I would try a repair first.One small drawback is you have to update all over again but it beats reformatting,Tony.



Yes I thought of that all I would have to update windows and anti virus and firewall right? I would not lose my programs would I ?
Anything beats reformatting especially when u are a digital artist with tons of artwork and paint programs with plugins etc to re do lol thanks hun

#6 hamluis

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Posted 03 July 2009 - 02:54 PM

What malware defense programs are currently installed?

Did you turn off System Restore when you ran these scans for malware?

The repair install would seem a good idea...but there are some things to do before that is attempted.

If you have more than one AV program installed...remove all except one. This will eliminate possibility of conflicts and unreliability.

OTOH...you can have programs like SUPERAntispyware and Malwarebytes installed at the same time, no conflict there. I would tend to favor those two and Spybot S&D...but all sorts of options exist.

I also suggest that you...open any application that places files in quarantine...and simply remove/delete/empty those quarantine folders. IMO, there is little point in saving malware or damaged files in quarantine...whatever they might be, they can be installed from another source. There is no file which is not available from another source, should that file require reinstallation. A file damaged by malware or a malware file...is of no positive value on any system.

Louis

#7 MistRaven

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Posted 03 July 2009 - 03:05 PM

What malware defense programs are currently installed?

Did you turn off System Restore when you ran these scans for malware?

The repair install would seem a good idea...but there are some things to do before that is attempted.

If you have more than one AV program installed...remove all except one. This will eliminate possibility of conflicts and unreliability.

OTOH...you can have programs like SUPERAntispyware and Malwarebytes installed at the same time, no conflict there. I would tend to favor those two and Spybot S&D...but all sorts of options exist.

I also suggest that you...open any application that places files in quarantine...and simply remove/delete/empty those quarantine folders. IMO, there is little point in saving malware or damaged files in quarantine...whatever they might be, they can be installed from another source. There is no file which is not available from another source, should that file require reinstallation. A file damaged by malware or a malware file...is of no positive value on any system.

Louis


Hi no hun I did not shut system restore off before I did the scans darn it sheesh oh well. I currently am running one av one firewall and spyware dr. I been using the complete set of PC tools for these 3

Ok I will delete anything I have in Quarantine so doing a repair would or should fix these probs ???

#8 hamluis

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Posted 03 July 2009 - 04:20 PM

No.

But doing a repair install appears to be the best possible atttempt...that you can currently make, IMO. With luck, it will correct your situation, but it is not guaranteed to do so.

Louis

#9 garmanma

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Posted 03 July 2009 - 04:35 PM

Let's see if we can figure out what we are dealing with
Post the log when the scan is complete


The process of cleaning your computer may require you to temporarily disable some security programs. If you are using SpyBot Search and Destroy, please refer to Note 2 at the bottom of this page.

Please download Malwarebytes Anti-Malware and save it to your desktop.
alternate download link 1
alternate download link 2
  • Make sure you are connected to the Internet.
  • Double-click on mbam-setup.exe to install the application.
  • When the installation begins, follow the prompts and do not make any changes to default settings.
  • When installation has finished, make sure you leave both of these checked:
    • Update Malwarebytes' Anti-Malware
    • Launch Malwarebytes' Anti-Malware
  • Then click Finish.
MBAM will automatically start and you will be asked to update the program before performing a scan.
  • If an update is found, the program will automatically update itself.
  • Press the OK button to close that box and continue.
  • If you encounter any problems while downloading the updates, manually download them from here and just double-click on mbam-rules.exe to install.
On the Scanner tab:
  • Make sure the "Perform Quick Scan" option is selected.
  • Then click on the Scan button.
  • If asked to select the drives to scan, leave all the drives selected and click on the Start Scan button.
  • The scan will begin and "Scan in progress" will show at the top. It may take some time to complete so please be patient.
  • When the scan is finished, a message box will say "The scan completed successfully. Click 'Show Results' to display all objects found".
  • Click OK to close the message box and continue with the removal process.
Back at the main Scanner screen:
  • Click on the Show Results button to see a list of any malware that was found.
  • Make sure that everything is checked, and click Remove Selected.
  • When removal is completed, a log report will open in Notepad.
  • The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
  • Copy and paste the contents of that report in your next reply and exit MBAM.
Note:
-- If MBAM encounters a file that is difficult to remove, you may be asked to reboot your computer so it can proceed with the disinfection process. Regardless if prompted to restart the computer or not, please do so immediately. Failure to reboot normally (not into safe mode) will prevent MBAM from removing all the malware.

Note 2:
-- MBAM may make changes to your registry as part of its disinfection routine. If you're using other security programs that detect registry changes (like Spybot's Teatimer), they may interfere with the fix or alert you after scanning with MBAM. Please disable such programs until disinfection is complete or permit them to allow the changes. To disable these programs, please view this topic: How To Temporarily Disable Your Anti-virus, Firewall And Anti-malware Programs
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#10 MistRaven

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Posted 03 July 2009 - 05:42 PM

ok I will be back with report when its done thanks

#11 MistRaven

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Posted 03 July 2009 - 06:03 PM

Ok here is the report but like I said I in my first post I scanned with this already as well as others. This did not show anything would you prefer a hijack log?


Malwarebytes' Anti-Malware 1.38
Database version: 2369
Windows 5.1.2600 Service Pack 2

7/3/2009 5:59:53 PM
mbam-log-2009-07-03 (17-59-53).txt

Scan type: Quick Scan
Objects scanned: 108958
Time elapsed: 18 minute(s), 10 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 0

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
(No malicious items detected)

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
(No malicious items detected)

#12 garmanma

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Posted 04 July 2009 - 06:38 PM

This did not show anything would you prefer a hijack log?

This is not the proper forum for Hijack logs

Update mbam and run a FULL scan
Please post the results

Then run ATF and SAS


ATF
Please download ATF Cleaner by Atribune & save it to your desktop.
  • Double-click ATF-Cleaner.exe to run the program.
  • Under Main "Select Files to Delete" choose: Select All.
  • Click the Empty Selected button.
  • If you use Firefox browser click Firefox at the top and choose: Select All
  • Click the Empty Selected button.
    If you would like to keep your saved passwords, please click No at the prompt.
  • If you use Opera browser click Opera at the top and choose: Select All
  • Click the Empty Selected button.
    If you would like to keep your saved passwords, please click No at the prompt.
  • Click Exit on the Main menu to close the program.
Note: On Vista, "Windows Temp" is disabled. To empty "Windows Temp" ATF-Cleaner must be "Run as an Administrator".

------------------------------------

SAS,may take a long time to scan
Please download and scan with SUPERAntiSpyware Free
  • Double-click SUPERAntiSypware.exe and use the default settings for installation.
  • An icon will be created on your desktop. Double-click that icon to launch the program.
  • If asked to update the program definitions, click "Yes". If not, update the definitions before scanning by selecting "Check for Updates". (If you encounter any problems while downloading the updates, manually download them from here. Double-click on the hyperlink for Download Installer and save SASDEFINITIONS.EXE to your desktop. Then double-click on SASDEFINITIONS.EXE to install the definitions.)
  • In the Main Menu, click the Preferences... button.
  • Click the "General and Startup" tab, and under Start-up Options, make sure "Start SUPERAntiSpyware when Windows starts" box is unchecked.
  • Click the "Scanning Control" tab, and under Scanner Options, make sure the following are checked (leave all others unchecked):
    • Close browsers before scanning.
    • Scan for tracking cookies.
    • Terminate memory threats before quarantining.
  • Click the "Close" button to leave the control center screen and exit the program.
  • Do not run a scan just yet.
Reboot your computer in "Safe Mode" using the F8 method. To do this, restart your computer and after hearing your computer beep once during startup (but before the Windows icon appears) press the F8 key repeatedly. A menu will appear with several options. Use the arrow keys to navigate and select the option to run Windows in "Safe Mode".

Scan with SUPERAntiSpyware as follows:
  • Launch the program and back on the main screen, under "Scan for Harmful Software" click Scan your computer.
  • On the left, make sure you check C:\Fixed Drive.
  • On the right, under "Complete Scan", choose Perform Complete Scan and click "Next".
  • After the scan is complete, a Scan Summary box will appear with potentially harmful items that were detected. Click "OK".
  • Make sure everything has a checkmark next to it and click "Next".
  • A notification will appear that "Quarantine and Removal is Complete". Click "OK" and then click the "Finish" button to return to the main menu.
  • If asked if you want to reboot, click "Yes" and reboot normally.
  • To retrieve the removal information after reboot, launch SUPERAntispyware again.
    • Click Preferences, then click the Statistics/Logs tab.
    • Under Scanner Logs, double-click SUPERAntiSpyware Scan Log.
    • If there are several logs, click the current dated log and press View log. A text file will open in your default text editor.
    • Please copy and paste the Scan Log results in your next reply.
  • Click Close to exit the program.
-----------------------------------------

Finally follow it up with a Dr. Web scan


Please download Dr.Web CureIt, the free version & save it to your desktop. DO NOT perform a scan yet.

Reboot your computer in "Safe Mode" using the F8 method. To do this, restart your computer and after hearing your computer beep once during startup (but before the Windows icon appears) press the F8 key repeatedly. A menu will appear with several options. Use the arrow keys to navigate and select the option to run Windows in "Safe Mode".

Scan with Dr.Web CureIt as follows:
  • Double-click on launch.exe to open the program and click Start. (There is no need to update if you just downloaded the most current version
  • Read the Virus check by DrWeb scanner prompt and click Ok where asked to Start scan now? Allow the setup.exe to load if asked by any of your security programs.
  • The Express scan will automatically begin.
    (This is a short scan of files currently running in memory, boot sectors, and targeted folders).
  • If prompted to dowload the Full version Free Trial, ignore and click the X to close the window.
  • If an infected object is found, you will be prompted to move anything that cannot be cured. Click Yes to All.
  • When complete, click Select All, then choose Cure > Move incurable.
    (This will move any detected files to the C:\Documents and Settings\userprofile\DoctorWeb\Quarantine folder if they can't be cured)
  • Now put a check next to Complete scan to scan all local disks and removable media.
  • In the top menu, click Settings > Change settings, and UNcheck "Heuristic analysis" under the "Scanning" tab, then click Ok.
  • Back at the main window, click the green arrow "Start Scanning" button on the right under the Dr.Web logo.
  • When the scan is complete, a message will be displayed at the bottom indicating if any viruses were found.
  • Click "Yes to all" if asked to cure or move the file(s) and select "Move incurable".
  • In the top menu, click file and choose save report list.
  • Save the DrWeb.csv report to your desktop.
  • Exit Dr.Web Cureit when done.
  • Important! Reboot your computer because it could be possible that files in use will be moved/deleted during reboot.
  • After reboot, post the contents of the log from Dr.Web in your next reply. (You can use Notepad to open the DrWeb.cvs report)

Mark
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