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8 replies to this topic

#1 MEIO_81


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Posted 03 July 2009 - 10:26 AM


I'm running Windows XP Professional, SP2 in my office. recently i've installed avg 8.5 to my computer. Upon installation its immediately deteced WIN32/PEPATCH.AO on my system (explorer.exe spools.exe winlogon.exe) But as u all know i cannot delete the files as it is whitelisted.
Hope to solve these problems immediately as this is my office computer.

Edited by MEIO_81, 03 July 2009 - 10:31 AM.

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#2 Orange Blossom

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Posted 03 July 2009 - 10:01 PM

As no logs have been posted, I am shifting this topic from the specialized HiJack This forum to the Am I Infected forum.

==>PLEASE DO NOT NOW POST LOGS<== unless a log is specifically requested.
Help us help you. If HelpBot replies, you MUST follow step 1 in its reply so we know you need help.

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#3 rigel



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Posted 03 July 2009 - 10:26 PM

Before we start fixing anything you should print out these instructions or copy them to a NotePad file so they will be accessible. Some steps will require you to disconnect from the Internet or use Safe Mode and you will not have access to this page.

Please download Dr.Web CureIt and save it to your desktop. DO NOT perform a scan yet.
alternate download link
Note: The file will be randomly named (i.e. 5mkuvc4z.exe).

Reboot your computer in "Safe Mode" using the F8 method. To do this, restart your computer and after hearing your computer beep once during startup (but before the Windows icon appears) press the F8 key repeatedly. A menu will appear with several options. Use the arrow keys to navigate and select the option to run Windows in "Safe Mode".

Scan with Dr.Web CureIt as follows:
  • Double-click on the randomly named file to open the program and click Start. (There is no need to update if you just downloaded the most current version
  • Read the Virus check by DrWeb scanner prompt and click Ok where asked to Start scan now? Allow the setup.exe to load if asked by any of your security programs.
  • The Express scan will automatically begin.
    (This is a short scan of files currently running in memory, boot sectors, and targeted folders).
  • If prompted to dowload the Full version Free Trial, ignore and click the X to close the window.
  • If an infected object is found, you will be prompted to move anything that cannot be cured. Click Yes to All. (This will move any detected files to the C:\Documents and Settings\userprofile\DoctorWeb\Quarantine folder if they can't be cured)
  • After the Express Scan is finished, put a check next to Complete scan to scan all local disks and removable media.
  • In the top menu, click Settings > Change settings, and uncheck "Heuristic analysis" under the "Scanning" tab, then click Apply, Ok.
  • Back at the main window, click the green arrow "Start Scanning" button on the right under the Dr.Web logo.
  • Please be patient as this scan could take a long time to complete.
  • When the scan has finished, a message will be displayed at the bottom indicating if any viruses were found.
  • Click Select All, then choose Cure > Move incurable.
  • In the top menu, click file and choose save report list.
  • Save the DrWeb.csv report to your desktop.
  • Exit Dr.Web Cureit when done.
  • Important! Reboot your computer because it could be possible that files in use will be moved/deleted during reboot.
  • After reboot, post the contents of the log from Dr.Web in your next reply. (You can use Notepad to open the DrWeb.cvs report)

"In a world where you can be anything, be yourself." ~ unknown

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#4 MEIO_81

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Posted 04 July 2009 - 11:40 PM

Im sorry for the late reply rigel. Im not working today. But tomorrow i will do as instructed and post the DrWeb.csv log. By the way i did use hijackthis and it turns out as an error. I think it only scans halg of the reg before the error pop out.

Edited by MEIO_81, 04 July 2009 - 11:42 PM.

#5 MEIO_81

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Posted 05 July 2009 - 10:20 PM

As requested, the log from drweb.

pocket.mechanic.professional.v2.73.and.newer.(universal)-patch.exe;C:\Documents and Settings\user\Desktop\MIO\Meio\MEE\Phone\pocket Mechanic;Trojan.MulDrop.28712;Deleted.;
vncviewer.exe;C:\Program Files\RealVNC\VNC4;Program.RemoteAdmin.51;Incurable.Moved.;
A0000026.exe;C:\System Volume Information\_restore{202550A8-7A33-4BCA-9586-051D24DDBF8F}\RP1;Tool.Prockill;Incurable.Moved.;
A0000340.exe;C:\System Volume Information\_restore{202550A8-7A33-4BCA-9586-051D24DDBF8F}\RP1;Trojan.Starter.384;Cured.;
A0000341.exe;C:\System Volume Information\_restore{202550A8-7A33-4BCA-9586-051D24DDBF8F}\RP1;Trojan.Starter.384;Cured.;
A0000342.exe;C:\System Volume Information\_restore{202550A8-7A33-4BCA-9586-051D24DDBF8F}\RP1;Trojan.Starter.384;Cured.;
A0000343.exe;C:\System Volume Information\_restore{202550A8-7A33-4BCA-9586-051D24DDBF8F}\RP1;Trojan.Starter.384;Cured.;
A0000345.exe;C:\System Volume Information\_restore{202550A8-7A33-4BCA-9586-051D24DDBF8F}\RP1;Trojan.MulDrop.28712;Deleted.;

Edited by MEIO_81, 05 July 2009 - 10:22 PM.

#6 Zllio


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Posted 10 July 2009 - 07:42 AM

Hi MEIO81,

The reason you were moved to the Am I Infected forum from the HijackThis forum is because you didn't do the instructions in the Preparation Guide. The scanner you ran for Rigel was helpful. Let's see if we can give you some further help here or if you will need to go back to the other forum for tougher tools.

Step 1: ATF Cleaner

If you're running XP, please run ATF cleaner according to the following instructions. If you're using Vista, right-click on the icon and select "run as Administrator".

Please download ATF Cleaner by Atribune & save it to your desktop.

  • Double-click ATF-Cleaner.exe to run the program.
  • Under Main "Select Files to Delete" choose: Select All.
  • Click the Empty Selected button.
  • If you use Firefox browser click Firefox at the top and choose: Select All
  • Click the Empty Selected button.
    If you would like to keep your saved passwords, please click No at the prompt.
  • If you use Opera browser click Opera at the top and choose: Select All
  • Click the Empty Selected button.
    If you would like to keep your saved passwords, please click No at the prompt.
  • Click Exit on the Main menu to close the program.
Note: On Vista, "Windows Temp" is disabled. To empty "Windows Temp" ATF-Cleaner must be "Run as an Administrator".

Step 2: MalwareBytes

Please download Malwarebytes Anti-Malware and save it to your desktop.

MBAM may "make changes to your registry" as part of its disinfection routine. If using other security programs that detect registry changes (ie Spybot's Teatimer), they may interfere or alert you. Temporarily disable security programs or permit them to allow the changes.

  • Make sure you are connected to the Internet.
  • Double-click on mbam-setup.exe to install the application.
  • When the installation begins, follow the prompts and do not make any changes to default settings.
  • When installation has finished, make sure you leave both of these checked:
    • Update Malwarebytes' Anti-Malware
    • Launch Malwarebytes' Anti-Malware
  • Then click Finish.
MBAM will automatically start and you will be asked to update the program before performing a scan.
  • If an update is found, the program will automatically update itself. Press the OK button to close that box and continue.
  • If you encounter any problems while downloading the definition updates, manually download them from here and just double-click on mbam-rules.exe to install.
On the Scanner tab:
  • Make sure the "Perform Full Scan" option is selected.
  • Then click on the Scan button.
  • If asked to select the drives to scan, leave all the drives selected and click on the Start Scan button.
  • The scan will begin and "Scan in progress" will show at the top. It may take some time to complete so please be patient.
  • When the scan is finished, a message box will say "The scan completed successfully. Click 'Show Results' to display all objects found".
  • Click OK to close the message box and continue with the removal process.
Back at the main Scanner screen:
  • Click on the Show Results button to see a list of any malware that was found.
  • Make sure that everything is checked, and click Remove Selected.
  • When removal is completed, a log report will open in Notepad.
  • The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
  • Copy and paste the contents of that report in your next reply. Be sure to post the complete log to include the top portion which shows MBAM's database version and your operating system.
  • Exit MBAM when done.
Note: If MBAM encounters a file that is difficult to remove, you will be asked to reboot your computer so MBAM can proceed with the disinfection process. If asked to restart the computer, please do so immediately. Failure to reboot normally (not into safe mode) will prevent MBAM from removing all the malware.

Note: If MalwareBytes won't run, try renaming the front portion of the file called mbam.exe to mymab and the back part of the file to any of these endings: .bat, .com, .pif, or .scr
See it will run using these other names

Step 3: Next I would like for you to run an online scan called BitDefender

Note: You can only run this scan with Internet Explorer with Active X enabled.

Please run a BitDefender Online Scan

  • Click I Agree to agree to the EULA.
  • Allow the ActiveX control to install when prompted.
  • In the window that opens up you'll see two options:
    • Folders to Scan
      Cleaning Options
  • Click on Folders to Scan
  • Locate the drive you wish to scan (or scan your whole computer)
  • Click Start scan to begin the scan.
  • BitDefender will install updates of its Virus Signatures.
  • Once the virus signatures have been completed, the scan will begin.
  • Please refrain from using the computer until the scan is finished. This might take a while to run, but it is important that nothing else is running while you scan.
  • When the scan is finished, click on Click here to export the scan results.
  • Click-on the Detected Problems tab. Then select Click here to export the scan report
  • When the window comes up to save the report, change the Save as type box to Text (Tab Delimited) (*.txt)
  • Then in the File name box enter bdscan then click save.
  • Please upload this file with your next post as an attachment, or post the contents of the file into a code box. To do this, simply paste the contents of the file into your Add Reply box (do not use quick reply) and then highlight just those contents and click on the button five over from the smiley face beneath the fonts which is called Wrap in code tags. You can only see this if you allow your mouse to hover over that button.

Step 4: Please post the logs or reports for the following:MalwareBytes
Let me know how this went?

#7 MEIO_81

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Posted 10 July 2009 - 11:27 PM

thanks Zllio,
I think its to late. Now i cant start my computer. The BSOD appeared with the following message.

STOP: C000021a (Fatal Syetem Error)
TheWindows Logon Process system process terminated unexpectedly with a status of 0xc0000034 (0x00000000 0x00000000)
the system has been shut down.

I cant even boot in safe mood.

Edited by MEIO_81, 10 July 2009 - 11:30 PM.

#8 Zllio


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Posted 13 July 2009 - 08:31 AM

See this thread: http://forums.cnet.com/5208-6142_102-0.html?threadID=45101

It's not the same error number, but it sounds like it could be something similar.

#9 MEIO_81

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Posted 15 July 2009 - 10:16 PM

Thanks for the help.
Unfortunately my computer is a total lost right now.
Need to reformat it. As for my IT department, i can blame it on the os and not the virus.
Solved.. And still have a job. :thumbsup:

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