Posted 03 July 2009 - 08:43 AM
My wife's computer has some serious issues and i'm now almost entirely out of options. I've posted the problem on several of the web's biggest tech support and so-called "expert" forums only to be ignored or told to perform steps i've already stated I took to no effect.
I won't go into the whole long-winded story about it, suffice to say i'm no expert when it comes to viruses and spyware, but so far every time, no matter how severe, my wife's computer has had a virus i've been able to hunt it down and kill it....until now. Her computer is running XP SP2, at the time the problems started (about 2 months ago) no new software had been knowingly added to the computer in several months apart from World of Warcraft patches which I had no problems with on my own computer and all antivirus, malware and spyware programs were running fine.
Here's a breakdown of the symptoms:
Random lockups. Some days she can use the computer for several hours, sometimes only for half an hour and the whole computer will freeze without warning or any kind of error message.
Random ads playing through speakers. Mostly late at night, and can last for anywhere from 5 mins to an hour before it stops. The ads sometimes sound like ads on tv, sometimes it sounds like a whole movie is playing thru her speakers, though no extra processes are running in task manager and no new programs are popping up on screen. It stops as mysteriously as it starts. In fact, the day Michael Jackson died was the worst, as all we heard was "Heal the World" played in its entirety every half an hour and then it would stop again.
Internet Explorer and Firefox not working properly. Sometimes she can use one or the other to look something up or go on facebook, but most of the time the webpage either wont open at all or closes itself 2 seconds after opening. Often it'll take opening a page or typing a search (a lot of the time pages close after hitting enter when typing something to search) 5 or 6 times before the page stays open.
Clicking sounds....like the navigation click when you click a link on a webpage, though no page is actually open, nothing showing in task manager. These clicks always come in twos and take priority over any other window open. If she's playing a game at the time like World of Warcraft, it'll minimise thoguh there's no web page coming up.
As for what i've tried to clear it: I've found several spyware and viruses that closely resemble these symptoms, some of which I DID find on her computer but have since been cleaned and there's no longer any trace of them, yet the problems still persist. The only program i can now get to work at all on her computer is ad-aware which is telling me her computer is clean. Malwarebytes and all other antivirus and antispyware programs no longer run or can even be reinstalled. I've checked the registry for anything that shouldn't be there, there's no longer anything additional in the registry showing up. Nothing new comes up in task manager and even online virus and spyware scans come up negative.
I'm desperate for a solution now as we dont have a copy of windows to just reformat and reinstall, and if i cant find whats causing this and how to remove it, we'll need to buy a new computer. We need both our computers working as we rely on them for our income.