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PC Freezing / HJT log


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1 reply to this topic

#1 stevec1129

stevec1129

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  • Local time:05:29 PM

Posted 02 July 2009 - 11:20 PM

My computer has been having some frustrating issues lately. I have taken some junk off with Spy-Bot and Malwarebytes' Anti-Malware but it keeps freezing when I have more than one window open and I'll try to close one of them, or open another or vice versa. I haven't used hijackthis since college can anyone help with this report as im not very familiar with it anymore and I certainly dont want to mess this pc up more than it is
Thanks all,
Regards,
Steve C. -Boston, MA


Hijackthis report:

Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 12:10:27 AM, on 7/3/2009
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v8.00 (8.00.6001.18702)
Boot mode: Normal

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\System32\Ati2evxx.exe
C:\WINDOWS\system32\svchost.exe
C:\Program Files\Windows Defender\MsMpEng.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
C:\Program Files\Bonjour\mDNSResponder.exe
C:\Program Files\Common Files\Symantec Shared\PIF\{B8E1DD85-8582-4c61-B58F-2F227FCA9A08}\PIFSvc.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\system32\PRISMSVR.EXE
C:\PROGRA~1\McAfee\MSC\mcmscsvc.exe
c:\PROGRA~1\COMMON~1\mcafee\mna\mcnasvc.exe
c:\PROGRA~1\COMMON~1\mcafee\mcproxy\mcproxy.exe
C:\PROGRA~1\McAfee\VIRUSS~1\mcshield.exe
C:\WINDOWS\system32\PRISMSVC.EXE
C:\Program Files\Viewpoint\Common\ViewpointService.exe
C:\WINDOWS\system32\Rundll32.exe
C:\Program Files\Java\jre1.6.0_03\bin\jusched.exe
C:\Program Files\iTunes\iTunesHelper.exe
C:\Program Files\Common Files\Symantec Shared\PIF\{B8E1DD85-8582-4c61-B58F-2F227FCA9A08}\PIFSvc.exe
C:\WINDOWS\stsystra.exe
C:\Program Files\McAfee.com\Agent\mcagent.exe
C:\Program Files\Windows Defender\MSASCui.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\AIM6\aim6.exe
C:\Program Files\Dell Wireless\PRISMCFG.exe
C:\Program Files\AIM6\aolsoftware.exe
C:\Program Files\iPod\bin\iPodService.exe
C:\WINDOWS\system32\wuauclt.exe
C:\PROGRA~1\McAfee\VIRUSS~1\mcsysmon.exe
C:\Program Files\Spybot - Search & Destroy\TeaTimer.exe
C:\Program Files\Trend Micro\HijackThis\HijackThis.exe
C:\Program Files\Internet Explorer\IEXPLORE.EXE
C:\Program Files\Internet Explorer\IEXPLORE.EXE

R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride = *.local
O2 - BHO: Adobe PDF Reader Link Helper - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelper.dll
O2 - BHO: Spybot-S&D IE Protection - {53707962-6F74-2D53-2644-206D7942484F} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre1.6.0_03\bin\ssv.dll
O2 - BHO: scriptproxy - {7DB2D5A0-7241-4E79-B68D-6309F01C5231} - C:\Program Files\McAfee\VirusScan\scriptsn.dll
O4 - HKLM\..\Run: [ATIPTA] "C:\Program Files\ATI Technologies\ATI Control Panel\atiptaxx.exe"
O4 - HKLM\..\Run: [P17Helper] Rundll32 P17.dll,P17Helper
O4 - HKLM\..\Run: [Adobe Reader Speed Launcher] "C:\Program Files\Adobe\Reader 8.0\Reader\Reader_sl.exe"
O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files\Java\jre1.6.0_03\bin\jusched.exe"
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [iTunesHelper] "C:\Program Files\iTunes\iTunesHelper.exe"
O4 - HKLM\..\Run: [Symantec PIF AlertEng] "C:\Program Files\Common Files\Symantec Shared\PIF\{B8E1DD85-8582-4c61-B58F-2F227FCA9A08}\PIFSvc.exe" /a /m "C:\Program Files\Common Files\Symantec Shared\PIF\{B8E1DD85-8582-4c61-B58F-2F227FCA9A08}\AlertEng.dll"
O4 - HKLM\..\Run: [SigmatelSysTrayApp] stsystra.exe
O4 - HKLM\..\Run: [mcagent_exe] "C:\Program Files\McAfee.com\Agent\mcagent.exe" /runkey
O4 - HKLM\..\Run: [Windows Defender] "C:\Program Files\Windows Defender\MSASCui.exe" -hide
O4 - HKLM\..\RunOnce: [SpybotDeletingA4750] command.com /c del "C:\Program Files\BearShare\BSidle.dll"
O4 - HKLM\..\RunOnce: [SpybotDeletingC894] cmd.exe /c del "C:\Program Files\BearShare\BSidle.dll"
O4 - HKLM\..\RunOnce: [SpybotDeletingA5830] command.com /c del "C:\Program Files\BearShare\proinstall2.ini"
O4 - HKLM\..\RunOnce: [SpybotDeletingC4932] cmd.exe /c del "C:\Program Files\BearShare\proinstall2.ini"
O4 - HKLM\..\RunOnce: [SpybotDeletingA5700] command.com /c del "C:\Program Files\BearShare\RunMSC.dll"
O4 - HKLM\..\RunOnce: [SpybotDeletingC3514] cmd.exe /c del "C:\Program Files\BearShare\RunMSC.dll"
O4 - HKLM\..\RunOnce: [SpybotDeletingA4107] command.com /c del "C:\Program Files\BearShare\Webstats.bat"
O4 - HKLM\..\RunOnce: [SpybotDeletingC5567] cmd.exe /c del "C:\Program Files\BearShare\Webstats.bat"
O4 - HKLM\..\RunOnce: [SpybotDeletingA3339] command.com /c del "C:\Program Files\BearShare\Webstats.exe"
O4 - HKLM\..\RunOnce: [SpybotDeletingC3543] cmd.exe /c del "C:\Program Files\BearShare\Webstats.exe"
O4 - HKLM\..\RunOnce: [SpybotDeletingA5113] command.com /c del "C:\Program Files\BearShare\Webstats.ini"
O4 - HKLM\..\RunOnce: [SpybotDeletingC1531] cmd.exe /c del "C:\Program Files\BearShare\Webstats.ini"
O4 - HKLM\..\RunOnce: [SpybotDeletingA6649] command.com /c del "C:\Program Files\BearShare\db\Hostiles-Chat.txt"
O4 - HKLM\..\RunOnce: [SpybotDeletingC9133] cmd.exe /c del "C:\Program Files\BearShare\db\Hostiles-Chat.txt"
O4 - HKLM\..\RunOnce: [SpybotDeletingA2727] command.com /c del "C:\Program Files\BearShare\db\searches.ini"
O4 - HKLM\..\RunOnce: [SpybotDeletingC4577] cmd.exe /c del "C:\Program Files\BearShare\db\searches.ini"
O4 - HKLM\..\RunOnce: [SpybotDeletingA1221] command.com /c del "C:\Program Files\BearShare\Logs\hosts-state.txt"
O4 - HKLM\..\RunOnce: [SpybotDeletingC4917] cmd.exe /c del "C:\Program Files\BearShare\Logs\hosts-state.txt"
O4 - HKLM\..\RunOnce: [SpybotDeletingA2269] command.com /c del "C:\Program Files\BearShare\Logs\memory.txt"
O4 - HKLM\..\RunOnce: [SpybotDeletingC8280] cmd.exe /c del "C:\Program Files\BearShare\Logs\memory.txt"
O4 - HKLM\..\RunOnce: [SpybotDeletingA2653] command.com /c del "C:\Program Files\BearShare\Logs\ordinal.txt"
O4 - HKLM\..\RunOnce: [SpybotDeletingC5597] cmd.exe /c del "C:\Program Files\BearShare\Logs\ordinal.txt"
O4 - HKLM\..\RunOnce: [SpybotDeletingA3320] command.com /c del "C:\Program Files\BearShare\Logs\streams.txt"
O4 - HKLM\..\RunOnce: [SpybotDeletingC4289] cmd.exe /c del "C:\Program Files\BearShare\Logs\streams.txt"
O4 - HKLM\..\RunOnce: [SpybotDeletingA7372] command.com /c del "C:\Program Files\BearShare\sounds\notify.wav"
O4 - HKLM\..\RunOnce: [SpybotDeletingC8004] cmd.exe /c del "C:\Program Files\BearShare\sounds\notify.wav"
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O4 - HKCU\..\Run: [Aim6] "C:\Program Files\AIM6\aim6.exe" /d locale=en-US ee://aol/imApp
O4 - HKCU\..\Run: [ares] "C:\Program Files\Ares\Ares.exe" -h
O4 - HKCU\..\Run: [SpybotSD TeaTimer] C:\Program Files\Spybot - Search & Destroy\TeaTimer.exe
O4 - HKCU\..\RunOnce: [SpybotDeletingB2802] command.com /c del "C:\Program Files\BearShare\BSidle.dll"
O4 - HKCU\..\RunOnce: [SpybotDeletingD5977] cmd.exe /c del "C:\Program Files\BearShare\BSidle.dll"
O4 - HKCU\..\RunOnce: [SpybotDeletingB916] command.com /c del "C:\Program Files\BearShare\Logs\hosts-state.txt"
O4 - HKCU\..\RunOnce: [SpybotDeletingD5480] cmd.exe /c del "C:\Program Files\BearShare\proinstall2.ini"
O4 - HKCU\..\RunOnce: [SpybotDeletingB6790] command.com /c del "C:\Program Files\BearShare\RunMSC.dll"
O4 - HKCU\..\RunOnce: [SpybotDeletingD7406] cmd.exe /c del "C:\Program Files\BearShare\RunMSC.dll"
O4 - HKCU\..\RunOnce: [SpybotDeletingB9057] command.com /c del "C:\Program Files\BearShare\Webstats.bat"
O4 - HKCU\..\RunOnce: [SpybotDeletingD1476] cmd.exe /c del "C:\Program Files\BearShare\Webstats.bat"
O4 - HKCU\..\RunOnce: [SpybotDeletingB6356] command.com /c del "C:\Program Files\BearShare\Webstats.exe"
O4 - HKCU\..\RunOnce: [SpybotDeletingD7720] cmd.exe /c del "C:\Program Files\BearShare\Webstats.exe"
O4 - HKCU\..\RunOnce: [SpybotDeletingB1259] command.com /c del "C:\Program Files\BearShare\Webstats.ini"
O4 - HKCU\..\RunOnce: [SpybotDeletingD9116] cmd.exe /c del "C:\Program Files\BearShare\Webstats.ini"
O4 - HKCU\..\RunOnce: [SpybotDeletingB3723] command.com /c del "C:\Program Files\BearShare\db\Hostiles-Chat.txt"
O4 - HKCU\..\RunOnce: [SpybotDeletingD5295] cmd.exe /c del "C:\Program Files\BearShare\db\Hostiles-Chat.txt"
O4 - HKCU\..\RunOnce: [SpybotDeletingB8009] command.com /c del "C:\Program Files\BearShare\db\searches.ini"
O4 - HKCU\..\RunOnce: [SpybotDeletingD5230] cmd.exe /c del "C:\Program Files\BearShare\db\searches.ini"
O4 - HKCU\..\RunOnce: [SpybotDeletingD6702] cmd.exe /c del "C:\Program Files\BearShare\Logs\hosts-state.txt"
O4 - HKCU\..\RunOnce: [SpybotDeletingB2586] command.com /c del "C:\Program Files\BearShare\Logs\memory.txt"
O4 - HKCU\..\RunOnce: [SpybotDeletingD5300] cmd.exe /c del "C:\Program Files\BearShare\Logs\memory.txt"
O4 - HKCU\..\RunOnce: [SpybotDeletingB4042] command.com /c del "C:\Program Files\BearShare\Logs\ordinal.txt"
O4 - HKCU\..\RunOnce: [SpybotDeletingD3934] cmd.exe /c del "C:\Program Files\BearShare\Logs\ordinal.txt"
O4 - HKCU\..\RunOnce: [SpybotDeletingB179] command.com /c del "C:\Program Files\BearShare\Logs\streams.txt"
O4 - HKCU\..\RunOnce: [SpybotDeletingD9803] cmd.exe /c del "C:\Program Files\BearShare\Logs\streams.txt"
O4 - HKCU\..\RunOnce: [SpybotDeletingB5478] command.com /c del "C:\Program Files\BearShare\sounds\notify.wav"
O4 - HKCU\..\RunOnce: [SpybotDeletingD2076] cmd.exe /c del "C:\Program Files\BearShare\sounds\notify.wav"
O4 - Global Startup: Wireless USB 2.0 WLAN Card Utility.lnk = ?
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\OFFICE11\EXCEL.EXE/3000
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0_03\bin\ssv.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0_03\bin\ssv.dll
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~2\OFFICE11\REFIEBAR.DLL
O9 - Extra button: (no name) - {DFB852A3-47F8-48C4-A200-58CAB36FD2A2} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
O9 - Extra 'Tools' menuitem: Spybot - Search & Destroy Configuration - {DFB852A3-47F8-48C4-A200-58CAB36FD2A2} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O16 - DPF: {0A5FD7C5-A45C-49FC-ADB5-9952547D5715} (Creative Software AutoUpdate) - http://www.creative.com/su/ocx/15031/CTSUEng.cab
O16 - DPF: {11260943-421B-11D0-8EAC-0000C07D88CF} (iPIX ActiveX Control) - http://www.ipix.com/viewers/ipixx.cab
O16 - DPF: {6414512B-B978-451D-A0D8-FCFDF33E833C} (WUWebControl Class) - http://www.update.microsoft.com/windowsupd...b?1195591742062
O16 - DPF: {6E32070A-766D-4EE6-879C-DC1FA91D2FC3} (MUWebControl Class) - http://www.update.microsoft.com/microsoftu...b?1195657380375
O16 - DPF: {8AD9C840-044E-11D1-B3E9-00805F499D93} (Java Runtime Environment 1.6.0) - http://javadl-esd.sun.com/update/1.6.0/jin...ows-i586-jc.cab
O16 - DPF: {F6ACF75C-C32C-447B-9BEF-46B766368D29} (Creative Software AutoUpdate Support Package) - http://www.creative.com/su/ocx/15031/CTPID.cab
O23 - Service: Apple Mobile Device - Apple, Inc. - C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
O23 - Service: Ati HotKey Poller - ATI Technologies Inc. - C:\WINDOWS\System32\Ati2evxx.exe
O23 - Service: ATI Smart - Unknown owner - C:\WINDOWS\system32\ati2sgag.exe
O23 - Service: Bonjour Service - Apple Inc. - C:\Program Files\Bonjour\mDNSResponder.exe
O23 - Service: Symantec Lic NetConnect service (CLTNetCnService) - Unknown owner - C:\Program Files\Common Files\Symantec Shared\ccSvcHst.exe (file missing)
O23 - Service: iPod Service - Apple Inc. - C:\Program Files\iPod\bin\iPodService.exe
O23 - Service: LiveUpdate - Symantec Corporation - C:\PROGRA~1\Symantec\LIVEUP~1\LUCOMS~1.EXE
O23 - Service: LiveUpdate Notice Service Ex (LiveUpdate Notice Ex) - Unknown owner - C:\Program Files\Common Files\Symantec Shared\ccSvcHst.exe (file missing)
O23 - Service: LiveUpdate Notice Service - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\PIF\{B8E1DD85-8582-4c61-B58F-2F227FCA9A08}\PIFSvc.exe
O23 - Service: McAfee Services (mcmscsvc) - McAfee, Inc. - C:\PROGRA~1\McAfee\MSC\mcmscsvc.exe
O23 - Service: McAfee Network Agent (McNASvc) - McAfee, Inc. - c:\PROGRA~1\COMMON~1\mcafee\mna\mcnasvc.exe
O23 - Service: McAfee Scanner (McODS) - McAfee, Inc. - C:\PROGRA~1\McAfee\VIRUSS~1\mcods.exe
O23 - Service: McAfee Proxy Service (McProxy) - McAfee, Inc. - c:\PROGRA~1\COMMON~1\mcafee\mcproxy\mcproxy.exe
O23 - Service: McAfee Real-time Scanner (McShield) - McAfee, Inc. - C:\PROGRA~1\McAfee\VIRUSS~1\mcshield.exe
O23 - Service: McAfee SystemGuards (McSysmon) - McAfee, Inc. - C:\PROGRA~1\McAfee\VIRUSS~1\mcsysmon.exe
O23 - Service: PRISMSVC - Conexant Systems, Inc. - C:\WINDOWS\system32\PRISMSVC.EXE
O23 - Service: Viewpoint Manager Service - Viewpoint Corporation - C:\Program Files\Viewpoint\Common\ViewpointService.exe

--
End of file - 13841 bytes

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#2 Net_Surfer

Net_Surfer

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  • Local time:02:29 PM

Posted 09 July 2009 - 02:55 AM

Hello and :thumbup2: to Bleeping Computer

We apologize for the delay in responding to your request for help. Here at Bleeping Computer we get overwhelmed at times, and we are trying our best to keep up. Please note that your topic was not intentionally overlooked. Our mission is to help everyone in need, but sometimes it takes just a little longer to get to every request for help. No one is ignored here
.

If you have since resolved the original problem you were having, we would appreciate you letting us know. If not please perform the following steps below so we can have a look at the current condition of your machine.

If you have not done so, include a clear description of the problems you're having, along with any steps you may have performed so far.


Upon completing the steps below another staff member will review and take the steps necessary with you to get your machine back in working order clean and free of malware.

If you have already posted a DDS log, please do so again, as your situation may have changed.
Use the 'Add Reply' and add the new log to this thread.

Thanks and again sorry for the delay
.

-----------------------------------------------------------

We need to see some information about what is happening in your machine. Please perform the following scan:
  • Download DDS by sUBs from one of the following links. Save it to your desktop.
  • Double click on the DDS icon, allow it to run.
  • A small box will open, with an explaination about the tool. No input is needed, the scan is running.
  • Notepad will open with the results.
  • Follow the instructions that pop up for posting the results.
  • Close the program window, and delete the program from your desktop.

Please note: You may have to disable any script protection running if the scan fails to run. After downloading the tool, disconnect from the internet and disable all antivirus protection. Run the scan, enable your A/V and reconnect to the internet.

Information on A/V control HERE


Kind regards
Net_Surfer

:)




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