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No system sound +no internet sound after malware removal


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#1 tkpatel

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Posted 02 July 2009 - 04:30 PM

Hi,
I just spent a lot of time on the am I infected forum cleaning up some infections that I had. I am clean now (the person who helped me said so) but in the process of cleaning my computer, I encountered a new problem: no system sound.The person who helped me did not know how to fix this, so he suggested I go to the vista forum to get specialized help.

Here is what has happened:
-I get no system sounds i.e. no startup sounds etc. I manually tried to open the .wav files in the media folder in windows and I got an error saying the file could not be opened.
- I also do not get any sound from onlline video sites like Youtube.
-However, I am able to play songs and other music through media player.

I have done many obvious things to correct this:
-Made sure computer was not on mute
-Installed latest Flash player version
-Tried different browsers (Chrome, IE8 and Firefox)
-Reinstalled my Realtek audio drivers
-Rolledback drivers

But nothing seems to work.

Here is my system information:
- HP Pavilion dv6000 laptop
-Windows Vista Home premium SP2

Can somebody help me?Thanks!

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#2 boopme

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Posted 02 July 2009 - 08:26 PM

Hello I have a suggestion. Try using a older system restore point,unles you reset them after the malware fix,then there aren't any olg ones..

Next try the Codec repair here. Fix Windows No System Sound .
Your repair starts here... using a tool built into K-Lite Codec Pack
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#3 DeathStalker

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Posted 02 July 2009 - 09:19 PM

Try this.

#4 tkpatel

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Posted 03 July 2009 - 02:48 AM

I tried the codec install method but during the tweaking process, the program encountered Error 5, which means that access was denied for registry key Drivers 32 under currentversion.
When I went to the key itself, I didn't find the wavemapper string value (which some people suggested could also solve the problem) and I tried creating one but it wouldn't let me.I got an error message saying that the key could not be read.
Any suggestions?

Thanks

#5 DeathStalker

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Posted 03 July 2009 - 07:58 AM

Did you try the Microsoft fix that I linked or just the third party software thing? MS screws up a lot, but their "fixits" are pretty good and have been known to work occasionally...........

EDIT: You have to use IE7 or 8 for the fixit.

Edited by DeathStalker, 03 July 2009 - 08:02 AM.


#6 tkpatel

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Posted 03 July 2009 - 10:14 AM

UPDATE: I have my sound back!

It was a very simple fix: Apparently, the malware must have changed the permissions for the registry keys. So I had to go in and give myself full permission for the Drivers32 Key and it worked!

Thanks for the help, everyone.




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