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90-100 CPU Usage


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3 replies to this topic

#1 FJN

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Posted 01 July 2009 - 04:13 PM

Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 11:48:20 AM, on 7/1/2009
Platform: Windows XP SP3 (WinNT 5.01.2600)
MSIE: Internet Explorer v8.00 (8.00.6001.18702)
Boot mode: Normal

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\Symantec\LiveUpdate\AluSchedulerSvc.exe
C:\PROGRA~1\AVG\AVG8\avgwdsvc.exe
C:\Program Files\CRE Enterprise Server\EnterpriseServer.exe
C:\Program Files\CREUpdateEngine\UpdateEngine.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\inetsrv\inetinfo.exe
C:\WINDOWS\system32\LxrJD31s.exe
C:\Program Files\Common Files\Microsoft Shared\VS7DEBUG\MDM.EXE
c:\Program Files\Microsoft SQL Server\MSSQL.1\MSSQL\Binn\sqlservr.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\Common Files\Intuit\QuickBooks\QBCFMonitorService.exe
C:\PROGRA~1\AVG\AVG8\avgrsx.exe
C:\PROGRA~1\AVG\AVG8\avgnsx.exe
c:\Program Files\Microsoft SQL Server\90\Shared\sqlwriter.exe
C:\WINDOWS\system32\svchost.exe
C:\PROGRA~1\AVG\AVG8\avgtray.exe
C:\Program Files\Hewlett-Packard\Toolbox\StatusClient\StatusClient.exe
C:\Program Files\Hewlett-Packard\HP Software Update\HPWuSchd2.exe
C:\Program Files\Java\jre6\bin\jusched.exe
C:\Program Files\Microsoft ActiveSync\wcescomm.exe
C:\Program Files\Windows Media Player\WMPNSCFG.exe
C:\Program Files\Common Files\Intuit\QuickBooks\QBUpdate\qbupdate.exe
C:\PROGRA~1\MI3AA1~1\rapimgr.exe
C:\Program Files\Hewlett-Packard\Toolbox\jre\bin\javaw.exe
C:\Program Files\Active-Charge\Active-Charge.Exe
C:\DOCUME~1\Spirits\LOCALS~1\Temp\Temporary Directory 2 for HiJackThis.zip\HijackThis.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKCU\Software\Microsoft\Internet Connection Wizard,ShellNext = http://windowsupdate.microsoft.com/
O2 - BHO: WormRadar.com IESiteBlocker.NavFilter - {3CA2F312-6F6E-4B53-A66E-4E65E497C8C0} - C:\Program Files\AVG\AVG8\avgssie.dll
O2 - BHO: Java™ Plug-In 2 SSV Helper - {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files\Java\jre6\bin\jp2ssv.dll
O2 - BHO: JQSIEStartDetectorImpl - {E7E6F031-17CE-4C07-BC86-EABFE594F69C} - C:\Program Files\Java\jre6\lib\deploy\jqs\ie\jqs_plugin.dll
O4 - HKLM\..\Run: [NvCplDaemon] RUNDLL32.EXE C:\WINDOWS\system32\NvCpl.dll,NvStartup
O4 - HKLM\..\Run: [AVG8_TRAY] C:\PROGRA~1\AVG\AVG8\avgtray.exe
O4 - HKLM\..\Run: [StatusClient 2.6] C:\Program Files\Hewlett-Packard\Toolbox\StatusClient\StatusClient.exe /auto
O4 - HKLM\..\Run: [TomcatStartup 2.5] C:\Program Files\Hewlett-Packard\Toolbox\hpbpsttp.exe
O4 - HKLM\..\Run: [HP Software Update] "C:\Program Files\Hewlett-Packard\HP Software Update\HPWuSchd2.exe"
O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files\Java\jre6\bin\jusched.exe"
O4 - HKLM\..\Run: [Intuit SyncManager] C:\Program Files\Common Files\Intuit\Sync\IntuitSyncManager.exe startup
O4 - HKCU\..\Run: [H/PC Connection Agent] "C:\Program Files\Microsoft ActiveSync\wcescomm.exe"
O4 - HKCU\..\Run: [WMPNSCFG] C:\Program Files\Windows Media Player\WMPNSCFG.exe
O4 - Global Startup: QuickBooks Update Agent.lnk = C:\Program Files\Common Files\Intuit\QuickBooks\QBUpdate\qbupdate.exe
O16 - DPF: {6414512B-B978-451D-A0D8-FCFDF33E833C} (WUWebControl Class) - http://update.microsoft.com/windowsupdate/...b?1244486007078
O16 - DPF: {6A344D34-5231-452A-8A57-D064AC9B7862} (Symantec Download Manager) - https://webdl.symantec.com/activex/symdlmgr.cab
O18 - Protocol: intu-help-qb2 - {84D77A00-41B5-4B8B-8ADF-86486D72E749} - C:\Program Files\Intuit\QuickBooks 2009\HelpAsyncPluggableProtocol.dll
O18 - Protocol: linkscanner - {F274614C-63F8-47D5-A4D1-FBDDE494F8D1} - C:\Program Files\AVG\AVG8\avgpp.dll
O18 - Protocol: qbwc - {FC598A64-626C-4447-85B8-53150405FD57} - mscoree.dll (file missing)
O20 - Winlogon Notify: avgrsstarter - C:\WINDOWS\SYSTEM32\avgrsstx.dll
O23 - Service: Automatic LiveUpdate Scheduler - Symantec Corporation - C:\Program Files\Symantec\LiveUpdate\AluSchedulerSvc.exe
O23 - Service: AVG Free8 WatchDog (avg8wd) - AVG Technologies CZ, s.r.o. - C:\PROGRA~1\AVG\AVG8\avgwdsvc.exe
O23 - Service: CRE Enterprise Server - Unknown owner - C:\Program Files\CRE Enterprise Server\EnterpriseServer.exe
O23 - Service: CRE Update Engine - Unknown owner - C:\Program Files\CREUpdateEngine\UpdateEngine.exe
O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\1150\Intel 32\IDriverT.exe
O23 - Service: Lexar JD31 (LxrJD31s) - Unknown owner - C:\WINDOWS\SYSTEM32\LxrJD31s.exe
O23 - Service: NVIDIA Display Driver Service (NVSvc) - NVIDIA Corporation - C:\WINDOWS\system32\nvsvc32.exe
O23 - Service: Pml Driver HPZ12 - HP - C:\WINDOWS\system32\HPZipm12.exe
O23 - Service: QBCFMonitorService - Intuit - C:\Program Files\Common Files\Intuit\QuickBooks\QBCFMonitorService.exe
O23 - Service: Intuit QuickBooks FCS (QBFCService) - Intuit Inc. - C:\Program Files\Common Files\Intuit\QuickBooks\FCS\Intuit.QuickBooks.FCS.exe
O23 - Service: QuickBooksDB - Unknown owner - C:\PROGRA~1\Intuit\QUICKB~1\QBDBMgrN.exe (file missing)

CPU usage is 90-100%. There are no print jobs waiting in the queue. There are 3 systems. This log was generated from the host. Have run the following virus/malware scanners:
TrendMicro Housecall
Panda ActiveScan 2.0
BitDefender Online Scanner
Malewarebyte's Anti Malware
AdAware Anniversary Edition
AVG 8.5 Free Version

Only thing found by AdAware was a Zango cookie. That has been eliminated. No other problems were deteced by any of the other scanners run.

If I kill spoolsv.exe either from the Windows Task Manager Processes or from the Services, the problem relents. After a few seconds, spoolsv.exe returns along with the current problem. Spoolsv.exe does not show any CPU usage, System does. I have observed, while watching Windows Task Manager Processes, that the spoolsv.exe file does load on its own. I found spoolsv.exe is the problem by killing the processes one by one then rebooting the system each time to verify what file was causing the problem.

While running Sysinternal's Process Explorer, I noticed popping up in red that the HP printer was loading then unloading 2 to 3 files in about the same time that it takes spoolsv.exe to reload once this process is killed. I ran an Msconfig & killed all startup items for this printer. I also set this printer to print directly from the system. The problem is still there.

The system in question is running Windows XP Professional Service Pack 3 & has been updated with all the latest patches available. I also have a log generated by Process Explorer if that would help. I will post it if you feel it is required.

I also ran TCPView by Sysinternals to determine if there was anything strange going on. I didn't notice anything unusual. I also have a log generated by this program if you require it.

Only two prpgrams are required to run on this system continuously: PCCharge (Active-Charge.exe) & QuickBooks Update. Any help in this matter would be greatly appreciated. Thanks!

Yours for a Better World,

Frank Nelson

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#2 Tokek

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Posted 06 July 2009 - 05:35 PM

Hello and welcome to Bleeping Computer

We apologize for the delay in responding to your request for help. Here at Bleeping Computer we get overwhelmed at times, and we are trying our best to keep up. Please note that your topic was not intentionally overlooked. Our mission is to help everyone in need, but sometimes it takes just a little longer to get to every request for help. No one is ignored here.

If you have since resolved the original problem you were having, we would appreciate you letting us know. If not please perform the following steps below so we can have a look at the current condition of your machine.

If you have not done so, include a clear description of the problems you're having, along with any steps you may have performed so far.

Upon completing the steps below another staff member will review and take the steps necessary with you to get your machine back in working order clean and free of malware.

If you have already posted a DDS log, please do so again, as your situation may have changed.
Use the 'Add Reply' and add the new log to this thread.


Thanks and again sorry for the delay.

We need to see some information about what is happening in your machine. Please perform the following scan:
  • Download DDS by sUBs from one of the following links. Save it to your desktop.
  • Double click on the DDS icon, allow it to run.
  • A small box will open, with an explaination about the tool. No input is needed, the scan is running.
  • Notepad will open with the results.
  • Follow the instructions that pop up for posting the results.
  • Close the program window, and delete the program from your desktop.
Please note: You may have to disable any script protection running if the scan fails to run. After downloading the tool, disconnect from the internet and disable all antivirus protection. Run the scan, enable your A/V and reconnect to the internet.

Information on A/V control HERE
If I have not replied back to your post in 3 days, please send me a PM.

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#3 FJN

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Posted 09 July 2009 - 02:27 PM

Thanks for getting back with me. Hope you had a great 4th! The problem, strangely enough, has seemed to resolve itself. It may be because I killed all updates for the HP printer. I understand that spoolsv.exe is supposed to run for a few minutes after the computer is started up. I also informed the client that instead of allowing the host computer to run 24/7 that the system should be shut down at night (it's a liquor store & can be opened legally from 8 am-11 pm M-F (closed Sundays). Or at any rate the system should be restarted at the beginning of each business day. I have the original HiJack This logs along with logs created by Sysinternals Autoruns & Process Explorer. I did a "snapshot" of the system while it seems to be running normally in the hopes that comparing the respective logs might yield a clue as to what may have caused the problem. I really appreciate your help in this and hope I don't get "stumped" like this again

Yours for a Better World

#4 teacup61

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Posted 09 July 2009 - 05:58 PM

Since this issue appears resolved ... this Topic is closed.

If you need this topic reopened, please request this by sending the moderating team a PM with the address of the thread. This applies only to the original topic starter.

Everyone else please begin a New Topic.
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Error reading poptart in Drive A: Delete kids y/n?




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