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Yahoo Redirect Trojan and Malware Removers Stalling!


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#1 MsThotIWasPuterSavvy

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Posted 01 July 2009 - 03:48 AM

Hello! :thumbsup:, as you can see I've been trying everything with my computer except beating it to death!

Yesterday around this time, I caught a trojan by stupidly downloading a file from a suspicious mp3 site (Allfreemp3.net???). I shoulda known something was up when I clicked on it cause it started to download as A PROGRAM instead of an individual file! By the time I tried to uninstall, it only took a few seconds for my computer to act up, and I turned off my WiFi for awhile out of fear of "Backdoor" stuff happening!

Between now and yesterday, I have had quite a few "blue screen crash dumps", I lost my "fancy" Vista Home Basic (32 bit) themes from tampering with my Services (though they are corrected now!), and now everytime I do a search through internet explorer, my Yahoo! search engine results will either lead me to some more suspicious sites, or lead me to a legit site that had absolutely nothing to do with my search! :flowers:

The biggest thing I've noticed, though, is that when I ran McAfee (I uninstalled it later), Norton, and Windows Live OneCare Safety Scanner, they all froze up on this one file path: D:\Windows\System32\config\security.log1, and now my computer won't let me do a performance indexing test!

Please help!

Edited by MsThotIWasPuterSavvy, 01 July 2009 - 09:41 AM.


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#2 garmanma

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Posted 01 July 2009 - 07:22 PM

The process of cleaning your computer may require you to temporarily disable some security programs. If you are using SpyBot Search and Destroy, please refer to Note 2 at the bottom of this page.

Please download Malwarebytes Anti-Malware and save it to your desktop.
alternate download link 1
alternate download link 2
  • Make sure you are connected to the Internet.
  • Double-click on mbam-setup.exe to install the application.
  • When the installation begins, follow the prompts and do not make any changes to default settings.
  • When installation has finished, make sure you leave both of these checked:
    • Update Malwarebytes' Anti-Malware
    • Launch Malwarebytes' Anti-Malware
  • Then click Finish.
MBAM will automatically start and you will be asked to update the program before performing a scan.
  • If an update is found, the program will automatically update itself.
  • Press the OK button to close that box and continue.
  • If you encounter any problems while downloading the updates, manually download them from here and just double-click on mbam-rules.exe to install.
On the Scanner tab:
  • Make sure the "Perform Quick Scan" option is selected.
  • Then click on the Scan button.
  • If asked to select the drives to scan, leave all the drives selected and click on the Start Scan button.
  • The scan will begin and "Scan in progress" will show at the top. It may take some time to complete so please be patient.
  • When the scan is finished, a message box will say "The scan completed successfully. Click 'Show Results' to display all objects found".
  • Click OK to close the message box and continue with the removal process.
Back at the main Scanner screen:
  • Click on the Show Results button to see a list of any malware that was found.
  • Make sure that everything is checked, and click Remove Selected.
  • When removal is completed, a log report will open in Notepad.
  • The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
  • Copy and paste the contents of that report in your next reply and exit MBAM.
Note:
-- If MBAM encounters a file that is difficult to remove, you may be asked to reboot your computer so it can proceed with the disinfection process. Regardless if prompted to restart the computer or not, please do so immediately. Failure to reboot normally (not into safe mode) will prevent MBAM from removing all the malware.

Note 2:
-- MBAM may make changes to your registry as part of its disinfection routine. If you're using other security programs that detect registry changes (like Spybot's Teatimer), they may interfere with the fix or alert you after scanning with MBAM. Please disable such programs until disinfection is complete or permit them to allow the changes. To disable these programs, please view this topic: How To Temporarily Disable Your Anti-virus, Firewall And Anti-malware Programs
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Having grandkids is God's way of giving you a 2nd chance because you were too busy working your butt off the 1st time around
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#3 MsThotIWasPuterSavvy

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Posted 01 July 2009 - 09:43 PM

My Vista themes are back, but I think I have a disk failure.
For the hundredth try, I can't seem to download Malwarebytes! Between now and yesterday, I've tried going to their main site and downloading it only for an error message to appear saying that it "stopped working", or I go to a different site where the exact same download is located, but the page either says "Internet Explorer cannot display the webpage" or I get nothing at all. I can't even get to their company site now! :thumbsup:

I thought I saw a post on here where somebody else typed that they couldn't download Malwarebytes either! It's aggravating because I've had Malwarebytes on my computer before about 2 years ago! And I also tried several times to reinstall McAfee AOL Edition, and it won't take install as well!

Just now, I thought about reinstalling Spybot Search and Destroy (which I had on my computer about half a year ago), and I can't go there or to any major, popular malware removal companies' sites!

Edited by MsThotIWasPuterSavvy, 01 July 2009 - 10:01 PM.


#4 garmanma

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Posted 02 July 2009 - 05:45 PM

Some types of malware will disable Malwarebytes Anti-Malware and other security tools. If MBAM will not install, try renaming it first.
  • Right-click on the mbam-setup.exe file file and rename it to mysetup.exe.
  • Double-click on mysetup.exe to start the installation.
  • If that did not work, then try renaming and changing the file extension. <- click this link if you do not see the file extension
  • Right-click on the mbam-setup.exe file, rename it to mysetup and change the .exe extension to .scr, .com, .pif, or .bat.
  • Then double-click on mysetup.scr (or whatever extension you renamed it) to begin installation.
If after installation, MBAM will not run, open the Malwarebytes' Anti-Malware folder in Program Files.
  • Right-click on mbam.exe, rename it to myscan.exe.
  • Double-click on myscan.exe to launch the program.
  • If that did not work, then try renaming and change the .exe extension in the same way as noted above.
  • Double-click on myscan.scr (or whatever extension you renamed it) to launch the program.
If using Windows Vista, refer to How to Change a File Extension in Windows Vista.

Be sure to update MBAM through the program's interface (preferable method) or manually download the definition updates and just double-click on mbam-rules.exe to install. Then perform a Quick Scan in normal mode and check all items found for removal. Don't forgot to reboot afterwards. Failure to reboot normally (not into safe mode) will prevent MBAM from removing all the malware. When done, click the Logs tab and copy/paste the contents of the report in your next reply.

Note: MBAM uses Inno Setup instead of the Windows Installer Service to install the program. If installation fails in normal mode, try installing in safe mode. Doing this is usually not advised as MBAM is designed to be at full power when running in normal mode and loses some effectiveness for detection & removal when used in safe mode. For optimal removal, normal mode is recommended so it does not limit the abilities of MBAM. Therefore, after completing a scan it is recommended to uninstall MBAM, then reinstall it in normal mode and perform another Quick Scan.
Mark
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Having grandkids is God's way of giving you a 2nd chance because you were too busy working your butt off the 1st time around
Do not send me PMs with problems that should be posted in the forums. Keep it in the forums, so everyone benefits
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#5 MsThotIWasPuterSavvy

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Posted 03 July 2009 - 01:47 AM

:thumbsup: After scanning with Malwarebytes, I was able to do a performance indexing test, do all my Windows Updates, and update all my Virus,Mal/Spyware programs, but I'm not sure my computer's all that clean/safe yet! After finally being able to download Malwarebytes, this is the log I got on a full scan, followed by a log from an Avast! thorough scan:

Malwarebytes' Anti-Malware 1.38
Database version: 2297
Windows 6.0.6001 Service Pack 1

7/3/2009 1:18:28 AM
mbam-log-2009-07-03 (01-18-28).txt

Scan type: Full Scan (C:\|D:\|E:\|)
Objects scanned: 183935
Time elapsed: 42 minute(s), 35 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 1
Registry Values Infected: 0
Registry Data Items Infected: 9
Folders Infected: 0
Files Infected: 2

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
HKEY_CURRENT_USER\SOFTWARE\ColdWare (Malware.Trace) -> Quarantined and deleted successfully.

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
HKEY_LOCAL_MACHINE\SYSTEM\ControlSet001\Services\Tcpip\Parameters\Interfaces\{4570d976-ba5d-4db5-9437-b23799969c57}\NameServer (Trojan.DNSChanger) -> Data: 85.255.112.234,85.255.112.185 -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SYSTEM\ControlSet001\Services\Tcpip\Parameters\Interfaces\{7ba020ee-db69-4faf-a2d3-cd69deaaab82}\NameServer (Trojan.DNSChanger) -> Data: 85.255.112.234,85.255.112.185 -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SYSTEM\ControlSet001\Services\Tcpip\Parameters\NameServer (Trojan.DNSChanger) -> Data: 85.255.112.234,85.255.112.185 -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SYSTEM\ControlSet003\Services\Tcpip\Parameters\Interfaces\{4570d976-ba5d-4db5-9437-b23799969c57}\NameServer (Trojan.DNSChanger) -> Data: 85.255.112.234,85.255.112.185 -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SYSTEM\ControlSet003\Services\Tcpip\Parameters\Interfaces\{7ba020ee-db69-4faf-a2d3-cd69deaaab82}\NameServer (Trojan.DNSChanger) -> Data: 85.255.112.234,85.255.112.185 -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SYSTEM\ControlSet003\Services\Tcpip\Parameters\NameServer (Trojan.DNSChanger) -> Data: 85.255.112.234,85.255.112.185 -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\Tcpip\Parameters\Interfaces\{4570d976-ba5d-4db5-9437-b23799969c57}\NameServer (Trojan.DNSChanger) -> Data: 85.255.112.234,85.255.112.185 -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\Tcpip\Parameters\Interfaces\{7ba020ee-db69-4faf-a2d3-cd69deaaab82}\NameServer (Trojan.DNSChanger) -> Data: 85.255.112.234,85.255.112.185 -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\Tcpip\Parameters\NameServer (Trojan.DNSChanger) -> Data: 85.255.112.234,85.255.112.185 -> Quarantined and deleted successfully.

Folders Infected:
(No malicious items detected)

Files Infected:
C:\Windows\System32\MSIVXcount (Trojan.Agent) -> Quarantined and deleted successfully.
c:\Windows\Tasks\{5B57CF47-0BFA-43c6-ACF9-3B3653DCADBA}.job (Trojan.FakeAlert) -> Quarantined and deleted successfully.


From Avast!'s Virus Chest:
Scanning of selected files
------------------------------------------------------------------------------------------
Program will try to scan 4 selected file(s) in the Chest

Move files to temporary folder: C:\Users\DeAndra\AppData\Local\Temp\_avast4_\unp201292268.tmp
FileID: 0000000001 Original file name: C:\Windows\system32\kernel32.dll New folder: C:\Users\DeAndra\AppData\Local\Temp\_avast4_\unp201292268.tmp\1.dll
FileID: 0000000004 Original file name: C:\Windows\MEMORY.DMP New folder: C:\Users\DeAndra\AppData\Local\Temp\_avast4_\unp201292268.tmp\4.DMP
FileID: 0000000002 Original file name: C:\Windows\system32\winsock.dll New folder: C:\Users\DeAndra\AppData\Local\Temp\_avast4_\unp201292268.tmp\2.dll
FileID: 0000000003 Original file name: C:\Windows\system32\wsock32.dll New folder: C:\Users\DeAndra\AppData\Local\Temp\_avast4_\unp201292268.tmp\3.dll

Scan files in the temporary folder: C:\Users\DeAndra\AppData\Local\Temp\_avast4_\unp201292268.tmp
C:\Users\DeAndra\AppData\Local\Temp\_avast4_\unp201292268.tmp\1.dll -- no virus --
C:\Users\DeAndra\AppData\Local\Temp\_avast4_\unp201292268.tmp\2.dll -- no virus --
C:\Users\DeAndra\AppData\Local\Temp\_avast4_\unp201292268.tmp\3.dll -- no virus --
C:\Users\DeAndra\AppData\Local\Temp\_avast4_\unp201292268.tmp\4.DMP Win32:DNSChanger-VJ [Trj]
------------------------------------------------------------------------------------------
Action was completed successfully!

Edited by MsThotIWasPuterSavvy, 03 July 2009 - 02:01 AM.


#6 garmanma

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Posted 03 July 2009 - 05:11 PM

Update mbam and run a FULL scan
Please post the results

Then run ATF and SAS

ATF
Please download ATF Cleaner by Atribune & save it to your desktop.
  • Double-click ATF-Cleaner.exe to run the program.
  • Under Main "Select Files to Delete" choose: Select All.
  • Click the Empty Selected button.
  • If you use Firefox browser click Firefox at the top and choose: Select All
  • Click the Empty Selected button.
    If you would like to keep your saved passwords, please click No at the prompt.
  • If you use Opera browser click Opera at the top and choose: Select All
  • Click the Empty Selected button.
    If you would like to keep your saved passwords, please click No at the prompt.
  • Click Exit on the Main menu to close the program.
Note: On Vista, "Windows Temp" is disabled. To empty "Windows Temp" ATF-Cleaner must be "Run as an Administrator".

------------------------------------

SAS,may take a long time to scan
Please download and scan with SUPERAntiSpyware Free
  • Double-click SUPERAntiSypware.exe and use the default settings for installation.
  • An icon will be created on your desktop. Double-click that icon to launch the program.
  • If asked to update the program definitions, click "Yes". If not, update the definitions before scanning by selecting "Check for Updates". (If you encounter any problems while downloading the updates, manually download them from here. Double-click on the hyperlink for Download Installer and save SASDEFINITIONS.EXE to your desktop. Then double-click on SASDEFINITIONS.EXE to install the definitions.)
  • In the Main Menu, click the Preferences... button.
  • Click the "General and Startup" tab, and under Start-up Options, make sure "Start SUPERAntiSpyware when Windows starts" box is unchecked.
  • Click the "Scanning Control" tab, and under Scanner Options, make sure the following are checked (leave all others unchecked):
    • Close browsers before scanning.
    • Scan for tracking cookies.
    • Terminate memory threats before quarantining.
  • Click the "Close" button to leave the control center screen and exit the program.
  • Do not run a scan just yet.
Reboot your computer in "Safe Mode" using the F8 method. To do this, restart your computer and after hearing your computer beep once during startup (but before the Windows icon appears) press the F8 key repeatedly. A menu will appear with several options. Use the arrow keys to navigate and select the option to run Windows in "Safe Mode".

Scan with SUPERAntiSpyware as follows:
  • Launch the program and back on the main screen, under "Scan for Harmful Software" click Scan your computer.
  • On the left, make sure you check C:\Fixed Drive.
  • On the right, under "Complete Scan", choose Perform Complete Scan and click "Next".
  • After the scan is complete, a Scan Summary box will appear with potentially harmful items that were detected. Click "OK".
  • Make sure everything has a checkmark next to it and click "Next".
  • A notification will appear that "Quarantine and Removal is Complete". Click "OK" and then click the "Finish" button to return to the main menu.
  • If asked if you want to reboot, click "Yes" and reboot normally.
  • To retrieve the removal information after reboot, launch SUPERAntispyware again.
    • Click Preferences, then click the Statistics/Logs tab.
    • Under Scanner Logs, double-click SUPERAntiSpyware Scan Log.
    • If there are several logs, click the current dated log and press View log. A text file will open in your default text editor.
    • Please copy and paste the Scan Log results in your next reply.
  • Click Close to exit the program.

Mark
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why won't my laptop work?

Having grandkids is God's way of giving you a 2nd chance because you were too busy working your butt off the 1st time around
Do not send me PMs with problems that should be posted in the forums. Keep it in the forums, so everyone benefits
Become a BleepingComputer fan: Facebook and Twitter

#7 MsThotIWasPuterSavvy

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Posted 04 July 2009 - 07:36 AM

here's the SUPERAntiSpyware Log:

SUPERAntiSpyware Scan Log
http://www.superantispyware.com

Generated 07/04/2009 at 07:23 AM

Application Version : 4.26.1006

Core Rules Database Version : 3971
Trace Rules Database Version: 1911

Scan type : Complete Scan
Total Scan Time : 00:36:08

Memory items scanned : 270
Memory threats detected : 0
Registry items scanned : 6411
Registry threats detected : 0
File items scanned : 26969
File threats detected : 0

I've used SUPERAntiSpyware before, and it's a good program (I may keep using it this time). I think everything is clean now, but I'll leave that up to the experts! Thanks for helping me! :thumbsup:

Edited by MsThotIWasPuterSavvy, 04 July 2009 - 08:57 AM.


#8 garmanma

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Posted 04 July 2009 - 12:08 PM

Do not worry what's in the virus chest. As long as it remains there you're OK
After a we're done you can delete them

Let's wrap things up with a Dr. Web CureIt scan



Please download Dr.Web CureIt, the free version & save it to your desktop. DO NOT perform a scan yet.

Reboot your computer in "Safe Mode" using the F8 method. To do this, restart your computer and after hearing your computer beep once during startup (but before the Windows icon appears) press the F8 key repeatedly. A menu will appear with several options. Use the arrow keys to navigate and select the option to run Windows in "Safe Mode".

Scan with Dr.Web CureIt as follows:
  • Double-click on launch.exe to open the program and click Start. (There is no need to update if you just downloaded the most current version
  • Read the Virus check by DrWeb scanner prompt and click Ok where asked to Start scan now? Allow the setup.exe to load if asked by any of your security programs.
  • The Express scan will automatically begin.
    (This is a short scan of files currently running in memory, boot sectors, and targeted folders).
  • If prompted to dowload the Full version Free Trial, ignore and click the X to close the window.
  • If an infected object is found, you will be prompted to move anything that cannot be cured. Click Yes to All.
  • When complete, click Select All, then choose Cure > Move incurable.
    (This will move any detected files to the C:\Documents and Settings\userprofile\DoctorWeb\Quarantine folder if they can't be cured)
  • Now put a check next to Complete scan to scan all local disks and removable media.
  • In the top menu, click Settings > Change settings, and UNcheck "Heuristic analysis" under the "Scanning" tab, then click Ok.
  • Back at the main window, click the green arrow "Start Scanning" button on the right under the Dr.Web logo.
  • When the scan is complete, a message will be displayed at the bottom indicating if any viruses were found.
  • Click "Yes to all" if asked to cure or move the file(s) and select "Move incurable".
  • In the top menu, click file and choose save report list.
  • Save the DrWeb.csv report to your desktop.
  • Exit Dr.Web Cureit when done.
  • Important! Reboot your computer because it could be possible that files in use will be moved/deleted during reboot.
  • After reboot, post the contents of the log from Dr.Web in your next reply. (You can use Notepad to open the DrWeb.cvs report)

Mark
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why won't my laptop work?

Having grandkids is God's way of giving you a 2nd chance because you were too busy working your butt off the 1st time around
Do not send me PMs with problems that should be posted in the forums. Keep it in the forums, so everyone benefits
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#9 MsThotIWasPuterSavvy

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Posted 06 July 2009 - 05:14 PM

Dr. Web CureIt didn't find anything at all in the express or complete scans, so I couldn't save any report or log under "File" ("save report" wasn't available for selection), even though most programs let you save the log of any scan results.

#10 garmanma

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Posted 07 July 2009 - 06:32 PM

You should be clean now
How is it acting for you?


If there are no longer signs of malware then please....

Create a New Restore Point to prevent possible reinfection from an old one. Some of the malware you picked up could have been saved in System Restore. Since this is a protected directory your tools cannot access to delete these files, they sometimes can reinfect your system if you accidentally use an old restore point. Setting a new restore point AFTER cleaning your system will help prevent this and enable your computer to "roll-back" to a clean working state.

The easiest and safest way to do this is:
  • Go to Start > Programs > Accessories > System Tools and click "System Restore".
  • Choose the radio button marked "Create a Restore Point" on the first screen then click "Next". Give the R.P. a name, then click "Create". The new point will be stamped with the current date and time. Keep a log of this so you can find it easily should you need to use System Restore.
  • Then use Disk Cleanup to remove all but the most recently created Restore Point.
  • Go to Start > Run and type: Cleanmgr
  • Click "Ok"
  • Disk Cleanup will scan your files for several minutes, then open.
  • Click the "More Options" Tab.
  • Click the "Clean up" button under System Restore.
  • Click Ok. You will be prompted with "Are you sure you want to delete all but the most recent restore point?"
  • Click Yes, then click Ok.
  • Click Yes again when prompted with "Are you sure you want to perform these actions?"
  • Disk Cleanup will remove the files and close automatically.
Vista Users can refer to these links: Create a New Restore Point and Disk Cleanup.

-------------------------------

Tips to protect yourself against malware and reduce the potential for re-infection:
• "Simple and easy ways to keep your computer safe".
• "How did I get infected?, With steps so it does not happen again!".
• "Hardening Windows Security - Part 1 & Part 2".
• "IE Recommended Minimal Security Settings" - "How to Secure Your Web Browser".

• Avoid gaming sites, underground web pages, pirated software, crack sites, and peer-to-peer (P2P) file sharing programs. They are a security risk which can make your computer susceptible to a smörgåsbord of malware infections, remote attacks, exposure of personal information, and identity theft. Many malicious worms and Trojans spread across P2P file sharing networks, gaming and underground sites. Users visiting such pages may see innocuous-looking banner ads containing code which can trigger pop-up ads and Flash ads that install viruses, Trojans and spyware. Ads are a target for hackers because they offer a stealthy way to distribute malware to a wide range of Internet users. The best way to reduce the risk of infection is to avoid these types of web sites and not use any P2P applications. Read P2P Software User Advisories and Risks of File-Sharing Technology.
Mark
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why won't my laptop work?

Having grandkids is God's way of giving you a 2nd chance because you were too busy working your butt off the 1st time around
Do not send me PMs with problems that should be posted in the forums. Keep it in the forums, so everyone benefits
Become a BleepingComputer fan: Facebook and Twitter

#11 MsThotIWasPuterSavvy

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Posted 08 July 2009 - 09:27 AM

Thanks for all the help I received! I deleted all my restore points from the day of infection (6/30/2009) and before then!




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