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Can't get rid of Virus, Please Help!!


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9 replies to this topic

#1 xmyriadx

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Posted 01 July 2009 - 02:30 AM

I've tried several times to get rid of a Trojan Virus. Maybe there is more than one? It seems to go away and then come back.

It all started with this warning >>> Trojan.TDSS!Sd6

After running several different Anti-Spyware programs, it seemed to go away.

My GOOGLE search is also affected, redirecting to the wrong sites.

Running WINDOWS XP PRO using FIREFOX BROWSER

My PC Tools Spyware Doctor is able to find them, but they won't go away.

I would appreciate very much some direction as to get rid of it.

Thanks for your help.

Edited by xmyriadx, 01 July 2009 - 02:39 AM.


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#2 quietman7

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Posted 01 July 2009 - 10:20 AM

Welcome to our forums.

Please download Malwarebytes Anti-Malware (v1.38) and save it to your desktop.
alternate download link 1
alternate download link 2

MBAM may "make changes to your registry" as part of its disinfection routine. If using other security programs that detect registry changes (ie Spybot's Teatimer), they may interfere or alert you. Temporarily disable such programs or permit them to allow the changes.
  • Make sure you are connected to the Internet.
  • Double-click on mbam-setup.exe to install the application.
  • When the installation begins, follow the prompts and do not make any changes to default settings.
  • When installation has finished, make sure you leave both of these checked:
    • Update Malwarebytes' Anti-Malware
    • Launch Malwarebytes' Anti-Malware
  • Then click Finish.
MBAM will automatically start and you will be asked to update the program before performing a scan.
  • If an update is found, the program will automatically update itself. Press the OK button to close that box and continue.
  • If you encounter any problems while downloading the definition updates, manually download them from here and just double-click on mbam-rules.exe to install.
On the Scanner tab:
  • Make sure the "Perform Quick Scan" option is selected.
  • Then click on the Scan button.
  • If asked to select the drives to scan, leave all the drives selected and click on the Start Scan button.
  • The scan will begin and "Scan in progress" will show at the top. It may take some time to complete so please be patient.
  • When the scan is finished, a message box will say "The scan completed successfully. Click 'Show Results' to display all objects found".
  • Click OK to close the message box and continue with the removal process.
Back at the main Scanner screen:
  • Click on the Show Results button to see a list of any malware that was found.
  • Make sure that everything is checked, and click Remove Selected.
  • When removal is completed, a log report will open in Notepad.
  • The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
  • Copy and paste the contents of that report in your next reply. Be sure to post the complete log to include the top portion which shows MBAM's database version and your operating system.
  • Exit MBAM when done.
Note: If MBAM encounters a file that is difficult to remove, you will be asked to reboot your computer so MBAM can proceed with the disinfection process. If asked to restart the computer, please do so immediately. Failure to reboot normally (not into safe mode) will prevent MBAM from removing all the malware.

-- If Malwarebytes Anti-Malware results in any error messages, please refer to Fixes for common problems and Error Codes. Some issues with errors can be related to malware infection but others are not.

-- Some types of malware will disable Malwarebytes Anti-Malware and other security tools. If MBAM will not install, try renaming it first.
  • Right-click on the mbam-setup.exe file file and rename it to mysetup.exe.
  • Double-click on mysetup.exe to start the installation.
  • If that did not work, then try renaming and changing the file extension. <- click this link if you do not see the file extension
  • Right-click on the mbam-setup.exe file, rename it to mysetup and change the .exe extension to .scr, .com, .pif, or .bat.
  • Then double-click on mysetup.scr (or whatever extension you renamed it) to begin installation.
If after installation, MBAM will not run, open the Malwarebytes' Anti-Malware folder in Program Files.
  • Right-click on mbam.exe, rename it to myscan.exe.
  • Double-click on myscan.exe to launch the program.
  • If that did not work, then try renaming and change the .exe extension in the same way as noted above.
  • Double-click on myscan.scr (or whatever extension you renamed it) to launch the program.
If using Windows Vista, refer to How to Change a File Extension in Windows Vista.
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#3 xmyriadx

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Posted 01 July 2009 - 06:04 PM

Malwarebytes' Anti-Malware 1.38
Database version: 2358
Windows 5.1.2600 Service Pack 2

7/1/2009 4:01:41 PM
mbam-log-2009-07-01 (16-01-41).txt

Scan type: Quick Scan
Objects scanned: 92855
Time elapsed: 4 minute(s), 11 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 0

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
(No malicious items detected)

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
(No malicious items detected)

#4 quietman7

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Posted 01 July 2009 - 09:45 PM

Please download and scan with Dr.Web CureIt - alternate download link.
Follow these instructions for performing a scan in "safe mode".
If you cannot boot into safe mode, then perform your scan in normal mode. Be aware, this scan could take a long time to complete.
-- Post the log in your next reply. If you can't find the log, try to write down what was detected/removed before exiting Dr.WebCureIt so you can provide that information.
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#5 xmyriadx

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Posted 02 July 2009 - 02:17 AM

SDFix.exe\SDFix\apps\Process.exe;C:\Documents and Settings\Owner\Desktop\SDFix.exe;Tool.Prockill;;
SDFix.exe;C:\Documents and Settings\Owner\Desktop;Archive contains infected objects;Moved.;
SmitfraudFix.exe\SmitfraudFix\Process.exe;C:\Documents and Settings\Owner\Desktop\Anti-Virus\SmitfraudFix.exe;Tool.Prockill;;
SmitfraudFix.exe\SmitfraudFix\restart.exe;C:\Documents and Settings\Owner\Desktop\Anti-Virus\SmitfraudFix.exe;Tool.ShutDown.14;;
SmitfraudFix.exe;C:\Documents and Settings\Owner\Desktop\Anti-Virus;Archive contains infected objects;Moved.;
Process.exe;C:\Documents and Settings\Owner\Desktop\Anti-Virus\SmitfraudFix;Tool.Prockill;Incurable.Moved.;
restart.exe;C:\Documents and Settings\Owner\Desktop\Anti-Virus\SmitfraudFix;Tool.ShutDown.14;Incurable.Moved.;
A0000330.exe\SDFix\apps\Process.exe;C:\System Volume Information\_restore{5970912F-487A-442F-9F94-07D6909A82C5}\RP5\A0000330.exe;Tool.Prockill;;
A0000330.exe;C:\System Volume Information\_restore{5970912F-487A-442F-9F94-07D6909A82C5}\RP5;Archive contains infected objects;Moved.;
A0000331.exe\SmitfraudFix\Process.exe;C:\System Volume Information\_restore{5970912F-487A-442F-9F94-07D6909A82C5}\RP5\A0000331.exe;Tool.Prockill;;
A0000331.exe\SmitfraudFix\restart.exe;C:\System Volume Information\_restore{5970912F-487A-442F-9F94-07D6909A82C5}\RP5\A0000331.exe;Tool.ShutDown.14;;
A0000331.exe;C:\System Volume Information\_restore{5970912F-487A-442F-9F94-07D6909A82C5}\RP5;Archive contains infected objects;Moved.;

#6 quietman7

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Posted 02 July 2009 - 08:41 AM

We don't seem to be finding much so I supsect the other scans you performed before coming here found and removed most of the nasties?

How is your computer running now? Are there any more reports/signs of infection (i.e. unwanted pop-ups, bogus security alerts, browser redirection)?
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#7 xmyriadx

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Posted 02 July 2009 - 11:57 PM

Hello, thank you for the help with this.

Right now everything seems stable.

If problems start occurring, I will post back here.

Thanks again!!

#8 quietman7

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Posted 03 July 2009 - 06:29 AM

You're welcome.

If there are no more problems or signs of infection, you should Create a New Restore Point to prevent possible reinfection from an old one. Some of the malware you picked up could have been backed up, renamed and saved in System Restore. Since this is a protected directory your tools cannot access to delete these files, they sometimes can reinfect your system if you accidentally use an old restore point. Setting a new restore point AFTER cleaning your system will help prevent this and enable your computer to "roll-back" to a clean working state.

The easiest and safest way to do this is:
  • Go to Start > Programs > Accessories > System Tools and click "System Restore".
  • Choose the radio button marked "Create a Restore Point" on the first screen then click "Next". Give the R.P. a name, then click "Create". The new point will be stamped with the current date and time. Keep a log of this so you can find it easily should you need to use System Restore.
  • Then use Disk Cleanup to remove all but the most recently created Restore Point.
  • Go to Start > Run and type: Cleanmgr
  • Click "Ok". Disk Cleanup will scan your files for several minutes, then open.
  • Click the "More Options" tab, then click the "Clean up" button under System Restore.
  • Click Ok. You will be prompted with "Are you sure you want to delete all but the most recent restore point?"
  • Click Yes, then click Ok.
  • Click Yes again when prompted with "Are you sure you want to perform these actions?"
  • Disk Cleanup will remove the files and close automatically.
Vista users can refer to these links: Create a New Restore Point in Vista and Disk Cleanup in Vista.
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#9 xmyriadx

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Posted 03 July 2009 - 03:43 PM

OK, I followed through with what you listed.

My computer seems to be well.

Is there anyway to monitor if I had some sort of backdoor open?

At one point I remember seeing ROOT or CATCHME in the collection of viruses I had.

#10 quietman7

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Posted 03 July 2009 - 04:10 PM

Catchme is a rootkit scanner that detects userland rootkits and is used with some specialized fix tools. Your Dr.Web CureIt log indicateded that you had used SDFix and SmitfraudFix.

Tips to protect yourself against malware and reduce the potential for re-infection:Keep Windows and Internet Explorer current with all critical updates from Microsoft which will patch many of the security holes through which attackers can gain access to your computer. If you're not sure how to do this, see Microsoft Update helps keep your computer current.

Avoid gaming sites, porn sites, pirated software, cracking tools, keygens, and peer-to-peer (P2P) file sharing programs. They are a security risk which can make your computer susceptible to a smörgåsbord of malware infections, remote attacks, exposure of personal information, and identity theft. Malicious worms, backdoor Trojans IRCBots, and rootkits spread across P2P file sharing networks, gaming, porn and underground sites. Users visiting such pages may see innocuous-looking banner ads containing code which can trigger pop-up ads and malicious Flash ads that install viruses, Trojans, and spyware. Ads are a target for hackers because they offer a stealthy way to distribute malware to a wide range of Internet users. The best way to reduce the risk of infection is to avoid these types of web sites and not use any P2P applications.Keeping Autorun enabled on USB (pen, thumb, jump) and other removable drives has become a significant security risk due to the increasing number of malware variants that can infect them and transfer the infection to your computer. To learn more about this risk, please read:Many security experts recommend you disable Autorun asap as a method of prevention. Microsoft recommends doing the same.

...Disabling Autorun functionality can help protect customers from attack vectors that involve the execution of arbitrary code by Autorun when inserting a CD-ROM device, USB device, network shares, or other media containing a file system with an Autorun.inf file...

Microsoft Security Advisory (967940): Update for Windows Autorun

• Finally, if you need to replace your anti-virus, firewall or need a reliable anti-malware scanner please refer to:
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