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cannot remove "spyware netmonitor"


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#1 madden2006

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Posted 01 July 2009 - 12:07 AM

I am running vista home premium up to sp1 32 bit since its inception on this quadcore box. I have installed symantec 2009 antivirus. About 2 months ago after bootup i get a splash screen from symantec saying that it has detected threats that require your attention and displayed in the details is the name "spyware netmonitor" and remove failed even after live update and full scan. I check the info on this item and all relavent info from symantec for example location in regestry for manual removal did not jive at all. So I ran malwarebytes but it could not detect it at all after full scan and by the way vista sp2 patch fails durring installation and reverts back to sp1. Have done a combofix log if you need it any help would be appreciated...Louis

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#2 quietman7

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Posted 01 July 2009 - 10:25 AM

Please note the message text in blue at the top of this forum.

You should not be using Combofix unless instructed to do so by a Malware Removal Expert who can interpret the logs. It is a powerful tool intended by its creator to be "used under the guidance and supervision of an expert", NOT for private use. Combofix was never meant to be used as a general purpose malware scanner like SuperAntispyware or Malwarebytes' Anti-Malware. Using this tool incorrectly could lead to disastrous problems with your operating system such as preventing it from ever starting again. Please read Combofix's Disclaimer. That's the decision by the creator and we will abide by that decision.

Further, ComboFix logs are not permitted outside the HijackThis Logs and Malware Removal forum and then only when requested by a HJT Team member.

Did your anti-virus provide a specific file name associated with this malware threat(s) and if so, where is it located (full file path) at on your system?

Have you tried running your anti-virus scans in "Safe Mode"? If not, please do so.
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